itu-crc workshopcrc.gov.mn › contents › raw › 10 › 23 › 1226 › itu_ashish... · ••...
TRANSCRIPT
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ITU-CRC Workshop
“Regulatory framework for digital applications in Mongolia”
23-24 October 2018, Ulaan Baatar, Mongolia
Ashish Narayan, ITU Regional Office for Asia and the Pacific
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Goals for a Sustainable Future : The SDGs
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Universal Broadband
Infrastructure Security
Emergency
IoT, Sensor Networks, GIS, Satellites
C&I
Health
Agriculture
Governance
Spectrum Management
Standards, Conformity & Interoperability
Digital InclusionSMART
SOCIETY
Green ICT & E-Waste
Education
TransportCapacity Building
Electricity
Water
Finance
Measurements
Privacy & Security
Policy & Regulation
Applications
Investment
ICTs have become
even more multi-
sectoral and can be leveraged to achieve
SDGs
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We are sitting on an opportunity curve in this digital society…..
Enab
ling En
viron
men
t , Digital In
clusio
n
Skills and
capacity B
uild
ing
Inn
ovatio
n
+
Source: ITU-T Focus Group on Smart Sustainable Cities
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Scale upReplication
Digital Transformation Process
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Source: ITU
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Estimates of the Global Market: 2015,
2016, 2017, 2020 and 2021
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Coverage of mobile-cellular networks in relation to world population
The number of subscriptions per 100 population has grown from 33.9 in 2005 to 76.6 in 2010, 98.2 in 2015 and an estimated 103.5 in 2017.
The number of subscriptions worldwide now exceeds the global population, with subscriptions also exceeding population in 112 of the 176 countries included in IDI 2017
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Source: ITU
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Growth in Number of Users of Messaging and Hybrid Networks, 2011-2017
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Source: ITU
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Fixed Network: Technology Market Share by Region, Q4 2017
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•• 858 operators investing in LTE, including pre-commitment trials.
•• 672 commercially launched LTE or LTE-Advanced networks in 204 countries,
including those using LTE for FWA services, and including 111 LTE-TDD (TD-
LTE) networks launched in 58 countries.
145 commercial VoLTE networks in 70 countries and 224 operators investing in
VoLTE in 102 countries.
•• 241 launched networks that are LTE-Advanced in 115 countries.
•• four launched networks that are capable of supporting user equipment (UE)
at Cat-18 DL speeds (within limited geographic areas)
•• 680–700 anticipated commercially launched LTE networks by end-2018 (GSA
forecast).
•• 50 NB-IoT and 15 LTE-M/Cat-M1 networks commercially launched with 58
other operators investing in NB-IoT and 19 other operators investing in LTE-
M/Cat-M1 in the form of tests, trials or planned deployments.
•• 134 operators that have been engaged in, are engaged in, plan to engage in,
or have been licensed to undertake 5G demos, tests or trials of one or more
constituent technologies.
•• at least 48 operators that have now made public commitments to time-lines
for deployment of pre-standards ‘5G’ or standards-based 5G networks in 33
countries.
Report:
Evolution
from LTE to
5G, GSA
https://gsacom.com/
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Report:
Evolution
from LTE to
5G, GSA
https://gsacom.com/
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Internet and IP traffic
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4th Wave
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US$ 7THealthcare costs & productivity losses 2011-2025
9MPremature deaths / year
7 BillionMobile cellular subscriptions
"We should all work to meet targets to reduce NCDs."
Soft-
Infrastru
cture
IC
T for B
etter H
ealth
Ou
tcom
es
ITU-W
HO
Partn
ersh
ip
e.g. in ASP Philippines, India
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AfghanistanBhutanFijiPapua New GuineaPhilippinesSri Lanka
Country Assistances
20
18
Solutions Forum
Strategy Guide
Case studies
Coming up: Special edition on Blockchain
E-agriculture – Asia-Pacific
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Key
Technologies
Cloud Computing
Big Data
Artificial IntelligenceB
lockch
ainRelatively cheap and
scalable computing
resources
High quality
data
The development and application of emerging technologies such as cloud computing, big data, artificial
intelligence, and blockchain have had a major impact on the business service model of financial institutions. They
have gradually become the key technology driver for the development of the financial industry.
Mass data storage
and data
aggregation
Improve the speed and
quality of data collection
and processing
Reg
Tech
Source: Dr. Han Han, Senior Engineer, China Academy of ICT
Cloud computing, Big data, AI and Blockchain are the key technologies of FinTech
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United 4 Smart Sustainable Cities (U4SSC)
U4SSC is a United Nations Initiative coordinated by
ITU and UNECE that advocates for public policy to
encourage the use of ICTs to facilitate and ease the
transition to smart sustainable cities.
U4SSC was launched by ITU and UNECE to respond to the Sustainable Development Goal 11: "Make cities and human
settlements inclusive, safe, resilient and sustainable
Supported by:
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U4SSC publications
Available for free on the U4SSC website: http://itu.int/go/U4SSC
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Implementing Key performance indicators for Smart Sustainable Cities Worldwide
The U4SSC welcome
all cities that would
like to start their SSC
journey!
For more information contact: [email protected]
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Evolution of ICT Regulation
Source: ITU
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Evolution of ICT Regulation
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Source: ITU
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A multi-tier SSC (smart sustainable city) ICT architecture from communication view (physical perspective)
Infrastructure Sharing
Licensing
Right of Way
Interoperability
Competition
QoS/QoE, Consumer
Big Data & Open Data
Cloud Roaming
Security Privacy
Investment
Spectrum
BroadbandHetNets
Green ICTs
e-Waste
Cross-Sector Collaboration
Standardization
Regulation
Policy
Telecom/ ICT Sector Issues(examples)
Data Centres
Emergency Telecommunications
Numbering & Addressing
Figure source: ITU-T Focus Group on Smart Sustainable Cities: Overview of smart sustainable cities infrastructure
Number Portability
Emerging ICT Infrastructure and Policy and Regulatory issues
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Level of competition (1)
* This indicator allows multiple choice per country/economy
Year: 2016 or latest available data.
Source: ITU World Telecommunication/ICT Regulatory Database
ITU ICT-Eye: http://www.itu.int/icteye
Number of countries/economiesAfrica Arab
StatesAsia & Pacific
CIS Europe The Americas
Total
Level of Competition: Cable modem Monopoly 3 2 4 0 2 1 12Partial competition 1 0 3 0 0 2 6Full competition 5 4 14 4 37 23 87N/A 17 10 4 1 3 2 37
Level of Competition: Cable Television Monopoly 2 2 5 0 3 1 13Partial competition 2 1 3 0 1 4 11Full competition 8 2 11 8 37 25 91N/A 19 9 7 0 1 0 36
Data - Data Monopoly 2 2 3 1 2 1 11Partial competition 3 0 3 0 0 1 7Full competition 11 2 6 3 7 6 35N/A 0 1 1 0 0 0 2
Level of Competition: Domestic fixed long distance Monopoly 18 7 11 3 4 7 50Partial competition 6 4 5 1 0 0 16Full competition 14 7 12 6 39 24 102N/A 3 2 2 0 0 2 9
Level of Competition: Fixed Satellite Services (FSS) Monopoly 8 3 4 1 1 2 19Partial competition 5 1 5 0 2 1 14Full competition 14 8 14 5 27 23 91N/A 8 5 3 1 12 3 32
Level of Competition: Fixed Wireless Broadband Monopoly 9 2 2 0 2 0 15Partial competition 3 6 7 1 3 4 24Full competition 21 7 16 6 33 27 110N/A 1 1 1 0 4 0 7
Level of Competition: IMT (3G, 4G, etc.) Monopoly 2 2 3 0 2 0 9Partial competition 7 3 8 0 8 3 29Full competition 23 8 16 5 30 25 107N/A 4 4 1 1 1 0 11
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Level of competition (2)
Number of countries/economiesAfrica Arab States Asia &
PacificCIS Europe The
AmericasTotal
Level of Competition: International Gateways Monopoly 9 7 4 1 2 2 25Partial competition 10 5 5 0 1 2 23Full competition 17 6 17 7 31 18 96N/A 2 1 1 0 5 2 11
Level of Competition: International Fixed Long Distance Monopoly 18 7 11 3 4 4 47Partial competition 6 4 3 0 0 2 15Full competition 14 9 16 6 39 26 110N/A 3 1 1 0 0 0 5
Level of Competition: Internet Services Monopoly 3 1 4 0 3 0 11Partial competition 4 2 3 0 0 4 13Full competition 34 16 25 8 38 30 151N/A 0 0 0 0 0 0 0
Level of Competition: Leased Lines Monopoly 14 7 5 2 3 5 36Partial competition 5 3 5 1 3 0 17Full competition 19 10 19 5 36 24 113N/A 1 0 0 0 0 1 2
Level of Competition: Wireless Local Loop Monopoly 8 5 3 0 2 5 23Partial competition 5 3 6 1 2 2 19Full competition 18 4 16 6 29 16 89N/A 3 4 2 0 8 2 19
Level of Competition: Local Fixed Line Services Monopoly 17 9 10 1 4 6 47* This indicator allows multiple choice per country/economyYear: 2017 or latest available data.
Source: ITU World Telecommunication/ICT Regulatory Database
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Level of competition (3)
Number of countries/economiesAfrica Arab States Asia &
PacificCIS Europe The
AmericasTotal
Level of Competition: Local Fixed Line Services Monopoly 17 9 10 1 4 6 47Partial competition 4 4 4 0 1 0 13Full competition 14 7 18 8 39 25 111N/A 2 0 0 0 0 0 2
Level of Competition: Mobile Monopoly 3 3 3 0 2 1 12Partial competition 11 7 10 1 9 5 43Full competition 27 9 18 9 32 28 123N/A 0 0 0 0 1 0 1
Level of Competition: Mobile Satellite Services (MSS) Monopoly 1 2 7 2 0 2 14Partial competition 4 1 3 2 3 2 15Full competition 14 9 14 3 26 19 85N/A 10 5 2 0 10 3 30
Level of Competition: VSAT Monopoly 1 3 6 0 1 1 12Partial competition 5 2 5 2 0 3 17Full competition 30 11 20 5 31 23 120N/A 2 1 0 0 9 1 13
Level of Competition: DSL Monopoly 16 5 7 0 4 7 39Partial competition 2 4 2 1 0 1 10Full competition 16 9 18 6 38 24 111N/A 2 1 0 0 0 0 3
Year introduced3 3 5 0 0 0 11
Year adopted5 2 5 0 1 0 13
Region size 44 21 40 11 44 35 195
* This indicator allows multiple choice per country/economyYear: 2017 or latest available data.
Source: ITU World Telecommunication/ICT Regulatory Database
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Three-criteria test for markets susceptible to ex ante regulation (ITU-T Rec. D.261)
High and non-transitory structural, legal and regulatory barriers to entry are present
Market structure does not tend towards effective competition within the relevant time horizon (having regard to the state of other competition behind the barriers to entry)
Competition law alone is insufficient to adequately address market failure(s)
A relevant market will be subject to ex ante regulation by Member States and NRAs, only if all the three criteria given below are met:
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Market analysis – 3 stage process
Market definition
(in terms of product, customers and geography)
Market analysis
(to determine dominance in the relevant markets)
Determination of remedies
(that are appropriate, proportionate and reasonable)
D.262 (draft): Collaborative Framework for OTTs
D.263 (draft): Competition in Mobile Financial Services
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Competition and Institutions : ITU Survey
Number of countries/economies
Africa Arab States
Asia & Pacific
CIS Europe The Americas
Total
Does a separate competition authority exist in your country?
Yes 23 11 23 8 40 23 128No 18 9 15 1 4 12 59
Jurisdiction over telecom/ICT competition issues * Telecom/ICT regulator 8 7 10 1 10 15 51
Competition authority 1 2 3 1 11 7 25Both authorities 12 3 9 4 21 2 51None of the above 2 0 1 0 4 2 9
Legal instruments defining competition * General competition law 9 3 3 1 15 4 35Telecom/ICT law 8 7 8 1 4 7 35Both 10 4 11 4 23 14 66None of the above 3 2 5 0 1 4 15
Concept of merger defined in law Yes 2 0 0 0 0 0 2No 0 0 1 0 0 0 1
Region size 44 21 40 10 45 35 195
* This indicator allows multiple choice per country/economyYear: 2017 or latest available data.
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Source: ITU World Telecommunication/ICT Regulatory Database
Competition Issues: ITU Survey
Question Answer Africa Arab States Asia & Pacific
CIS Europe The Americas
Total
Concept of dominance or Significant Market Power recognized in law
Yes 31 12 19 8 39 24 133No 3 4 9 1 1 9 27
In what legal instruments (legislation in force) is the concept defined? *
ICT/Electronic communications law 6 1 1 2 19 3 32General competition/anti-trust law 2 2 5 2 11 2 24ICT competition law 1 4 0 0 0 0 5Other 2 3 2 0 2 3 12
Criteria used in determining dominance or SMP * Geographical 9 7 6 4 27 12 65Market share in terms of number of subscribers (or revenues)
27 12 16 6 37 21 119
Control of essential facilities 20 9 11 2 33 15 90Easy access to financial resources 9 8 5 1 29 4 56Strength of the countervailing power of consumers
8 6 5 1 33 7 60
Economies of scale and scope 10 6 6 3 34 11 70Barriers to entry 15 9 9 3 34 13 83Potential competition 12 6 9 2 30 9 68Other 3 5 5 0 13 4 30
Most common ex ante obligations imposed on operators * Transparency 27 11 12 5 34 17 106Non discrimination 29 12 12 7 34 19 113Interconnection and access obligations 27 11 13 6 34 21 112Regulatory accounting 16 8 9 3 26 9 71Accounting separation 21 8 9 4 31 12 85Price control 15 7 11 4 31 12 80No ex ante obligations are in place 0 0 0 0 0 0 0Other 3 2 3 0 2 4 14
Is the status of “dominance” or SMP periodically reviewed? Yes 8 8 4 4 24 7 55No 1 1 2 1 2 1 8
Status of dominance or SMP reviewed Every year 7 1 5 2 0 1 16Every two years 6 0 2 3 2 3 16Every three years 6 4 1 0 23 0 34More than three years 1 0 0 0 2 3 6Markets are reviewed on an ex-post basis, when needed and case-by-case
0 0 0 0 0 0 0
Other 7 5 9 3 6 13 43Functional separation of SMP/dominant network operator(s) required by law
Yes 16 5 9 2 15 7 54No 15 10 14 5 24 15 83
Region size 44 21 40 12 43 35 195
* This question allows multiple answers per country/economyYear: 2017 or latest available data.
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OTT and Regulation: ITU Survey
Question Answer Africa Arab States
Asia & Pacific
CIS Europe The Americas
Total
Does the Telecom/ICT regulator have the jurisdiction to regulate Over-the-Top players (OTTs, e.g., companies producing Internet content, value-added services providers)?
Yes 9 3 9 1 12 5 39
No 13 9 5 3 21 12 63
Has your country adopted any policy/legislation/regulation related to OTTs?
Yes 0 2 2 0 7 3 14
No 21 10 14 4 26 16 91
If Yes, please indicate which area(s) they address: * Digital platforms 1 1 0 0 0 0 2
Social media 0 2 2 0 0 1 5
Content Delivery Networks (CDNs) 1 1 1 0 0 0 3
Other 0 0 1 0 7 2 10
If no, are there plans to adopt a regulatory framework for OTTs?
Yes 4 2 5 1 7 5 24
No 9 3 0 1 10 3 26
Region size 44 21 40 11 44 35 195
* This question allows multiple answers per country/economyYear: 2017 or latest available data.
Source: ITU World Telecommunication/ICT Regulatory Database
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Number of countries/economiesAfrica Arab
StatesAsia & Pacific
CIS Europe The Americas
Total
Does the Telecom/ICT regulator have responsibilities related to e-applications and/or m-applications (e.g., e-health, e-education, e-agriculture, e-commerce)?
Yes 16 6 8 2 5 2 39No 12 8 17 5 36 24 102
If yes, please specify: 13 5 5 1 4 2 30If No, who is responsible for/ involved in the area of e-applications in your country? *
Sector Ministry 9 2 6 2 10 7 36Other Ministry 2 0 2 1 7 4 16Specialized agency 3 3 2 3 4 0 15Other 1 2 2 1 6 5 17
Has your country adopted any policy/legislation/regulation related to e-applications and/or m-applications?
Yes 10 10 12 5 18 5 60No 14 4 11 2 12 18 61
If Yes, please indicate which area(s) they address * Government services 9 10 10 4 15 5 53Business/entreprise services 7 6 9 3 7 4 36Employment 5 4 4 2 4 0 19Education and learning 8 7 9 2 7 4 37Health 6 6 10 2 8 3 35Environment 4 2 4 2 3 0 15Agriculture 5 2 5 2 4 1 19Science 4 3 6 1 4 1 19Near field communications (NFC) 3 1 4 1 2 1 12Financial services/banking 6 8 8 3 5 3 33Advertising 4 6 3 2 4 0 19Other 2 2 2 0 4 1 11
Region size 44 21 40 10 45 35 195Source: ITU World Telecommunication/ICT Regulatory Database
ITU ICT-Eye: http://www.itu.int/icteye
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Fixed & Short Range
i. RFIDii. Bluetoothiii. Zigbeeiv. WiFi
IoT TechnologiesLong Range
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Numbering , addressing and number portability issues
Source: BEREC Report “Enabling the Internet of Things”12 February 2016,
• Public Numbers• National E.164 numbers;• International/global E.164 numbers assigned by the ITU; • National E.212 IMSI (International Mobile Subscriber Identity); • International/global E.212 IMSI with MNCs under MCC40 901 assigned by the
ITU. • Eligibility to receive MNCs• Sufficiency of numbering resources• IP addresses (IPv4 to IPv6 transition)• MAC addresses• How to switch the IoT devices when changing operators?• OTA (Over-the-air) programming of SIMs
IOT and regulatory issues
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PRIVACY AND SECURITY ISSUES• Privacy Issues as in IoT environment, data is collected and shared automatically by devices, and some may be critical in nature
• Data protection vs Open data• Applicable laws• Entity responsible for data protection• Who can have access to the data collected?• Data classification and processing• Consent of data owner?• National vs International collection and sharing of data
• Security of device and data• Consumer protection• IoT devices should follow a security and privacy “by design” approach
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INTEROPERABILITY AND STANDARDS
• IoTs have both public and proprietary standards currently• Standardization is important for Interoperability, reducing costs and barriers to entry
• ITU-T SG 20 (IOT and Smart Cities, Smart Communities)• National Standardization bodies• International Standardization bodies
• How to coordinate interoperability amongst public and private sector entities?e.g. parking meters, thermostats, cardiac monitors, tires, roads, car
components, supermarket shelves• Cross-sectoral collaboration is very important as IoT are deployed in multiple sectors
IOT and regulatory issues
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• Licensed Vs Non Licensed services• Area of license • OTT• Net Neutrality• Infrastructure sharing• Access to data and open IOT platforms• Data analytics• Customer lock-in • Mobile data roaming• Consumer protection• Quality of Service• USO• Taxation
IOT and regulatory issues
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Distributed Ledger
Technologies (DLT)
TECHNOLOGY HIERARCHY
Technologies:Used To CreateApplications
Applications:Crypto-currency as a ‘means of payment’ and/or a ‘digital asset’
Source: Leon Perlman, ITU Asia-Pacific CoE Training on Distributed Ledger Technologies (Blockchain) Ecosystem and Decentralization
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Main DLT Overall Comparison
47
Name Paypal Visa Bitcoin Bitcoin Cash Ethereum NEO EOS Stratis Komodo ICON Cardano Hyperledger Fabric Ripple Stellar IOTA Hashgraph Hedera
Type Private Private Blockchain Blockchain Blockchain Blockchain Blockchain Blockchain Blockchain Blockchain Blockchain Blockchain Blockchain Blockchain DAG DAG
Consensus n/a n/a PoW PoW PoW dBFT DPoS PoS dPoW LFT PoS Different types possible 80% of approved validators fBFT/FBA/SCP Tangle Hashgraph + PoS
Current decentralization none none Medium Medium High Low (OnChain) Medium Low Medium Low (LoopChain) Planned Possible but more for private Very low Medium Low (until coordinator-less) Planned (Swirlds)
Public attack-resistance n/a n/a High Medium High Low (until more use) Medium Medium Medium Low (until more use)Medium (until full release) Possible but more for private Medium Medium Low (until coordinator-less) Planned
Liveness or safety n/a n/a Liveness Liveness Liveness Safety Safety Liveness Liveness Safety Liveness Depending on the chosen type Safety Safety Liveness Liveness
Own tokens n/a n/a Mining Mining ICO/Mining ICO ICO ICO ICO/Mining ICO ICO n/a Company allocation Company allocation (unbanked)ICO ICO
TPS (Visa usual needs 2000 TPS) 200 50000 7 61 15 1000+ 3000+ 20000 20000 3000+ 10 (planned for thousands) Depending on the chosen type (max. 700) 1500 1000 1500 (real-time stress much lower) 100000
Sidechain n/a n/a Lightning n/a Raiden, Liquidity n/a n/a Yes Planned n/a Planned n/a n/a n/a n/a n/a
Crosschain n/a n/a n/a n/a n/a Planned n/a n/a Planned Planned Planned n/a n/a n/a n/a n/a
Open-source No No Yes Yes Yes Yes Yes Yes Yes Planned Yes Yes Yes Yes Yes Yes but patented
Programming language n/a n/a C++ C++ Solidity C#, Python… C++ C# C++ Python Haskell, Plutus, Solidity… Golang Javascript Javascript, Java, Go… Java, Javascript, Python Java, Solidity
Coding difficulty given available IDE n/a n/a Medium High Medium Easy Medium Easy Medium Low Medium Medium Medium Easy Easy Medium
Permission Private Private Public Public Public Public Public Public Public Public Public Private (and public in theory) Private Public Public Public
Smart contract n/a n/a Limited Limited Yes Yes (500 GAS to deploy) Yes Yes Not yet Planned Yes Yes Limited to finance Limited to finance Yes
Transaction cost e.g., 2,9% + fixed fee e.g., 1,5% + fixed fee Medium Low Medium Low (if below 10GAS) Low (may need renting bandwidth)Low Low Planned (Low) Planned (Medium) Depending on the chosen type Planned (Low) Low None Medium
KYC/AML for its own currencies Yes Yes No No No No No No No KYC & AML KYC n/a Yes No No KYC & AML
KYC/AML for other created tokens n/a n/a n/a n/a Not yet Planned Not yet Helpers Helpers Planned Not yet Not yet Not yet Helpers Not planned Not yet
Privacy n/a n/a n/a n/a n/a n/a n/a Yes (option) Yes (option) n/a n/a n/a n/a n/a n/a n/a
Community Private Private Big Small (but influent) Big Medium Big Small Small Small Medium Medium (backed by IBM…) Medium (backed by banks…)Medium Medium Medium
Peer-reviewed Private Private Yes No Yes No No No No No Yes No No Yes No Yes
Number of dApps/tokens/use-cases n/a n/a Medium Not planned High Low Medium Low Low Very low Planned Medium Low Low Medium Medium
Upgrades n/a n/a PoS, sharding, plasma Decentralization, refactoring, zero-knowledge proof Coordinator-less, smart contracts
Distributed Ledger Technologies, Blockchain and Bitcoin ?
Source: Jean-Marc Seigneur (Reputaction), ITU Asia-Pacific CoE Training on Distributed Ledger Technologies (Blockchain) Ecosystem and Decentralization
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Regulatory areas of interest (examples)
• Lack of clear legal framework and applicable laws• DLTs, Cryptocurrency, ICOs and exchanges
• Maturity level of technology, standards, interoperability
• How to apply consumer protection measures…
• How to apply AML measures…
• Use of identities registered in one jurisdiction, in others
• Immutability of data, data privacy frameworks and legal recourse
• Increased responsibility on consumer (Forgot my password??)
• Security (encryption, attacks….)
Source: Leon Perlman, ITU Asia-Pacific CoE Training on Distributed Ledger Technologies (Blockchain) Ecosystem and Decentralization
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Source: Draft Report (Artificial Intelligence (AI) for Development Series Introductory module),https://www.itu.int/en/ITU-D/Conferences/GSR/Documents/GSR2018/documents/AISeries_IntroductoryModule_GSR18.pdf
Artificial Intelligence
Personal data
Notice and consentBias or fairness issues
Accountability and liability
Appropriate standards
Verification and validation
Security threats
Market structure issues
Establishment of an oversight body
Institutional framework and cross-sectoral and interdisciplinary approaches
Ethical, Legal, Regulatory Issues
Sector-specific policy
Cross-sectoral policy
Multistakeholder governance generally
Data protection regulation
Exploratory regulatory approaches
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Business and investment models to support digital transformation
Policy and regulatory approaches for continued innovation and progress
Fostering the potential of emerging
technologies for digital
transformation
GSR-18 BEST PRACTICE GUIDELINES ON
NEW REGULATORY FRONTIERS TO ACHIEVE
DIGITAL TRANSFORMATION
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Thank You