itu coe/arb 11 th annual meeting of the arab network for human resources 16 – 18 december 2003;...

11th Annual Meeting of the Arab Network for Human Resources16 – 18 December 2003; Khartoum - Sudan

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ITU

CoE/ARB

Abdelfattah ABUQAYYAS

Coordinator

Arab Centre of Excellence

[email protected]

ITU BDT

ITU CoE/ARB Initiative and Activities


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ITU

CoE/ARB

Background

Changing environment Main interactive forces underlying change in the Telecom

Industry sector : restructuring (liberalization/competition), globalization, technology,convergence of telecom with IT & multimedia, growing customer demands.

The presence of highly qualified staff at key levels in telecom organizations becomes a critical factor for a smooth transition to the current telecom environment.

The regional Center of Excellence initiative: A mechanism aimed at offering a greater and better range of

training products for high-level staff in all telecom-related organizations.

Also, to serve as a regional focal point for training, professional development, research and information.


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ITU

CoE/ARB

Role and Objectives

Target population Policy makers, regulators and managers, in charge of the

development of national policies and regulations for the telecommunication sector.

Senior corporate executives and managers, responsible for aspects related to management of telecommunication networks and services.

Purpose of the Center of Excellence: To establish a regional mechanism aimed at strengthening the

capacity, within the region, to develop high-level know-how and expertise in telecommunication policy, regulatory matters, corporate management and advanced telecommunication technology.

The ultimate objective is to better meet some of the priority training and human resource development needs of the telecommunication sector in the concerned region.


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ITU

CoE/ARB

Organization and Financing

Organization Training activities (face-to-face/distance-learning) are

conducted from the institutions that constitute the CoE network.

A coordination office to plan, organize and follow-up the activities to be carried out in the region.

A Steering Committee, which is responsible for setting policies, strategies and approving the CoE’s action plan and budget.

Financing Achieve self-financing through cost recovery mechanisms. Seed fund granted by the ITU through the Telecom Surplus

program. Programs supported by different players.


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ITU

CoE/ARB

Structure and Partnerships Structure

A network of existing telecommunication training, educational and/or research centers in the Region, together with public and private sector players.

Foster greater synergy by pooling available resources and expertise, develop new areas of expertise, facilitate interaction and exchange of information/experiences.

Potential Partners Partnerships Objectives

• To establish collaborative and exchange relationships with other Centres and other bodies, within the Region and abroad, which are engaged in similar or related endeavors.

• The purpose is to increase the capabilities of the CoEs and to keep them up-to-date with modern technology and best practices.

The relationship with Partners providing in-kind or in-cash contributions will be governed by appropriate Memoranda of Understanding and relevant project documents.

The partners can include: Existing telecommunication training centers; educational and/or research centers; universities; governments and regulatory organs; operators and service providers; regional organizations and industry players.


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ITU

CoE/ARB

A ‘win A ‘win-win proposal’

Governments, regulators, operators and all other stakeholders in the telecom sector who would gain access to a range of training and professional development products which have so far not existed or have been limited and expensive.

Content providers who would reach the widest possible audience at regional level and worldwide, providing valid training alternatives to meet the increasingly demanding needs of the telecom sector.

Industry sponsors who would be supporting telecom development in the region and stimulating the emergence of an even more attractive regional telecommunication market.


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ITU

CoE/ARB

The ITU CoE Network

Center of Excellence for Western and Central Africa Major Node: Dakar

Center of Excellence for Eastern and Southern Africa Major Node: Nairobi

Center of Excellence for Asia Pacific Major Node: Bangkok

Center of Excellence for the Americas Major Node: Cordoba

Center of Excellence for the Arab Region Major Nodes: Damascus, Cairo , Amman, Tunis, Khartoum,

Manama Center of Excellence for EUR and CIS Countries

Major Node: Moscow


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ITU

CoE/ARB

CoE/ARB Project Strategy

The introduction to new technologies, the move towards corporatisation and competition and the separation of regulation from operations of telecommunications cannot be easily achieved without the necessary technological, managerial, policy and regulatory expertise

All countries need highly trained human resources to facilitate the transition to the new telecommunications environment.

ITU Arab Centre of Excellence project aims to facilitate the sharing of expertise and provide assistance with the planning, organization and implementation of high quality training and development programs to improve human capacity building in telecommunications, especially for senior government officials, and executive managers from the private and public sectors and regulatory organs.

This high-level human capacity building project aims to implement innovative and relevant training programs (face – to – face and distance learning) developed in close collaboration with the users, their organizations and other key stakeholders.


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ITU

CoE/ARB

CoE/ARB Main functions

To assess priority training and HRD needs for policy makers, regulators and operators

To establish cooperation agreements between governments, regulators, operators, service providers, financing and development bodies and regional and international organizations aimed at mobilizing resources

To promote the use of IT and telecommunications for distance learning and tele-working

To plan, organize and implement the activities to be carried out in the region

To maintain an inventory of existing facilities and expertise in the participating institutions


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ITU

CoE/ARB

ARB CoE Programs

Telecom Policies Program, In Cooperation with the National Telecommunications Institute (NTI)

Regulatory Issues Program, In Cooperation with Jordan Telecommunications Regulatory Commission (TRC)

Business Management Program, In Cooperation with Bahrain Telecommunications Company (BATELCO)

New Technologies Program, In Cooperation with the National Telecommunications Institute (NTI)

IP Awareness Program, In Cooperation with the Centre d”Etudes et de Recherches des Télécommuunications (CERT).

Rural Connectivity Program, In Cooperation with the Sudan Telecom (SUDATEL).


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ITU

CoE/ARB

To maximize the synergy between the concerned Training Providers and neighboring Subject Matter Experts of the Administrations/Operators for the design and implementation of the selected programs.

To match diversified training needs of the Sector Members, while developing new training materials and optimizing the use of existing training resources: Let’s be prepared for Replication and Adaptation

To develop the use of electronic resources in the implementation of the Capacity Building Process

To promote Train-the-Trainers actions in virtual mode as well as in face-to-face mode when using Partnerships Opportunities

Why to develop Arab CoE Networking Process ?


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ITU

CoE/ARB

Achievements in 2001

The steering committee conducted two meetings in 2001 in Tunis and Damascus for launching the CoE/ARB project and approving the its action plan for 2002.

The CoE started its functionality in the 4th Quarter 2001in Damascus.

During the 2001 the ARB CoE organized two regional activities: Regional Workshop on “Marketing & Revenue

Forecasts for Telecom Operators in a Competitive environment”, held in Manama.

Regional Seminar on “Telecommunication Policies", held in Cairo.


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ITU

CoE/ARB

Training Activities 2002

Program Name Activity Place and date

Regulatory Issues Workshop on Regulatory issues

Amman 11 – 14 February

Workshop on Interconnection Principles and practices

Rabat 2 – 5 September

Telecom Policies Forum on Telecom Policies & International Standards: Impacts and Implications

Cairo 19 -21 May

New Technologies and Services

Workshop on New Trends in Telecommunications

Damascus 15 – 17 July

Internet and Information Technologies

Workshop on IP Technologies and Applications

Tunis !7 – 19 June

Business Management Virtual Forum on Business Drivers and Data Collection

4 Weeks, starting 24 June

Rural Connectivity Rural Connectivity and Universal Access

Khartoum 10 – 12 December


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ITU

CoE/ARB

CoE/ARB Output

Place Workshop Participants Lecturers Countries Organizations

Bahrain 01 Revenue Forecasting 43 4 14 2

Cairo 01 Telecom. Policies 82 11 14 5

Amman 02 Regulatory Issues 124 21 16 12

Cairo 02 Standardization 105 13 16 12

Tunisia 02 IP Technologies 111 24 8 6

Damascus 02 Telecom. Trends 123 20 12 9

Morocco 02 Interconnection 43 6 12 2

Khartoum 02 Universal Service 50 12 10 5

Cairo 03 DSL Applications 88 14 10 6

Tunisia 03 IP Applications 115 20 9 5

Damascus 03 NGN Economics 53 5 9 2

Amman 03 Licensing 78 10 12 2

Sanaá 03 USP & F 37 5 8 3

Amman 03 IT Security 101 7 10 2

TOTAL/AVG 1155 172 11.5 5


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ITU

CoE/ARB

Building Capacity

0

100

200

300

400

500

600

700

1999 2001 2003

CoE-AMSCoE-ARBCoE-ASPCoE-AFREUR&CIS

2000 2002

558

125

472


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ITU

CoE/ARB

CoE/ARBParticipation per Country

Algeria 17 Mauritania 5

Bahrain 20 Oman 22

Comoros 2 Palestine 13

Djibouti 3 Qatar 1

Egypt 185 Saudi Arabia 39

Iraq 4 Somalia 6

Jordan 168 Sudan 55

Kuwait 7 Syria 145

Lebanon 5 Tunisia 147

Libya 17 UAE 7

Morocco 15 Yemen 30


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ITU

CoE/ARB

Action Plan 2003Training Program Training Activity Place and Date

Regulatory

Issues

TRC

Licensing 2-4/9 Amman Conducted

Spectrum Management Amman January 2004

Interconnection January Tunis 2004

Spectrum Management Virtual Forum 2004

Telecommunication

Policies

NTI

Sector Reform Liberalization Merged in One workshop 2004

Competition Policies

New

Technologies

NTI

DSL Tech. and Services 4-6/3 Cairo Conducted

NGN Economics 18-21/8 Damascus Conducted

Migration towards 3rd Gen. Mobile Q2 2004

Business

Management

BATELCO

VSAT Business Applications 8 – 10 /12 Manama

COSITU 2004

Business Management Virtual Forum Quarter 4

IP Technologies

CERT

Internet Applications. And Digital Divide 17-19/6 Tunisia Conducted

Networks Security 21-23/7 Amman

Rural Connectivity SUDATEL

USO and Funding 7-9/10 Sana'a


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ITU

CoE/ARB

Suggested CoE/ARB Action Plan 2004

Program Workshop Date Place Remarks

Regulatory Issues

Frequency Spectrum January 17- 19 Amman - Jordan

Agreed

Frequency Spectrum Q3 Oran - Algeria Agreed

Frequency Spectrum When available E-Learning CoE EUR

Numbering Q3 To be decided Agreed

Interconnection January 26 - 28 Tunis - unisia Agreed

Interconnection When available E-Learning Proposed

Policy Issues Sector Reform Liberalization Q1 Cairo - Egypt Agreed

e-Business policies Q3 To be decided Suggested

Policy and Regulation When available E-Learning CoE/AMS

New Technologies and Services

3rd Generation Mobile Q2 To be decided from 2003

Wireless Network Evolutions Q4 To be decided Suggested

Technologies for in e-Business

When available E-Learning CoE/AMS

Internet and IP awareness

Ipv6 Awareness Q2 Tunisia Agreed

IP Telephony Q4 Cairo Agreed

Security networks for business

When available E-Learning CoE/AMS

Corporate Management

COSITU for trainers Q2 Manama from 2003

Financial Modeling Q4 To be decided Suggested

Telecom Service Marketing When available E-Learning CoE/AMS

Rural Connectivity

Wireless Solutions Q1 Khartoum E- Suggested

Universal Access Tele-centers Q4 To be decided Suggested

Universal Service When available Learning Suggested


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ITU

CoE/ARB

Distance Learning Approach

The Distance Learning approach will be available to train managers in various issues

Two activities will be organized: Frequency Spectrum Management Virtual Forum Business management Virtual Forum

In cooperation with CoE for Americas a set of distance learning sessions will be available for the Arab Region through CoE ARB Available On-line modules:

• Introduction to Regulation

• Interconnection

• Licensing

• Spectrum Management

• Regulation of new services and IP applications

• Internet and e-commerce

Human Recourses are required to act as facilitators/instructors for the distance learning activities.


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ITU

CoE/ARB

Future Steps

A set of CoEs network will be established. New more proactive role of the Leading party. Workshop and distance learning approaches will

be emphasized. Limited number of lecturers and more

specialized topics will be approached. Increased role of the Instructors from the

Region. Data base of Regional Experts and trainers is

required. Support to be provided by existing Subject

Matter Experts. Availability of data, case-studies, tools, etc,. for

Working Group activities within the workshop


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ITU

CoE/ARB

We are Looking for:

A team of Experts for E-Learning content development and on line delivery

Nomination of a focal point from each Regulatory Office

A list of experts and trainers in the various fields of interest

More active role on hosting the CoE activities More contributions: Presentations, case studies.. Financial support to insure the sustainability and

self standing of the CoE Potential partners from the Region Sponsors for LDCs fellowships compensation


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ITU

CoE/ARB

For more Information !

For more information and free access to workshops materials and case-studies: please visit

www.ituarabic.org/coe

Contact the CoE/ARB Coordinator

[email protected]

itu coe/arb 11 th annual meeting of the arab network for human resources 16 – 18 december 2003;...

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