it service and asset management with the help of: zenworks configuration management (zcm) erin...
TRANSCRIPT
IT Service and Asset Management
With the help of: Zenworks Configuration Management
(ZCM)Erin ProvazekAssistant IT DirectorInformation Technology DepartmentCity of College [email protected]
Pat NurreEndpoint Management [email protected]
City of College Station
Agenda•Who we are•Where we were•What was the solution•Where we are now
City of College Station
IT Department Lines of Business
•Network•Communications•Business Systems•GIS•eGovernment•PC Support and Management•….and Mail services for the City
City of College Station
PC Support and Management
• Desktop/Laptop Support• Desktop/Laptop Replacement• Software installation• Software licensing• Desktop/Laptop software updates• Printer Support/Maintenance• Printer Replacement• Scanner Support• IDUs
City of College Station
…and
• Service Level Agreements• Asset Inventory• Department/Division “ownership”• Software updates/PTFs• Project support to Business Systems Division• Performance measures
City of College Station
The old way
•Imaging•Asset management•Security•Applications•Helpdesk support
City of College Station
The Solution
•ZENworks Configuration Management–Extended Windows and Linux management–OS Migration–Software Distribution–Application Packaging–Application configuration and self-healing–Remote management–Asset Inventory & Reporting
City of College Station
Imaging
•Naming convention standardized•Layered architecture is scripted– ease of updating each component of base image•PC replacement/rebuild turnaround time•Base install standards•Security
City of College Station
Asset Inventory
City of College Station
Asset Inventory
City of College Station
Asset Management
City of College Station
Asset Management – Contract Mgmt
City of College Station
Asset Management – Contract Mgmt
City of College Station
Asset Management – Reporting
…. And servers, printers, rugged laptops,…….
City of College Station
Asset Management – Contract Mgmt
City of College Station
Asset Management – Contract Mgmt
City of College Station
Asset Management – License Mgmt
City of College Station
Asset Management – License Mgmt
City of College Station
Asset Management – License Mgmt
City of College Station
Asset Management – License Mgmt
City of College Station
Asset Management – License Mgmt
City of College Station
Asset Management – License Mgmt
City of College Station
Asset Management – Usage Reports
City of College Station
Applications - Bundles
City of College Station
Applications - Bundles
City of College Station
Applications - Bundles
City of College Station
Summary of savings•Machine rebuild or replacement turnaround•Software installation put in the hands of the users•Instant reporting of environment devices and their attributes•Device warranty tracking•Instant reporting of inventory original cost•Software maintenance agreements tracked intelligently•License records stored for easy compliance checking.•Application installations
City of College Station
Questions?
•Thank you for your time