What is ISO? What is ISO? ISO (International Organization for Standardization)

is the world’s largest developer of voluntary

International Standards. These standards give

state-of-the-art specifications for products,

services and good practice, helping to make

industry more e�cient and e�ective. Developed

through global consensus, they help to break

down barriers to international trade.

countries are

technical bodies are responsiblefor standards development

people work full time for ISO’s Central Secretariat in Geneva, Switzerland

178 ISO members

WHY DO ORGANIZATIONS GET CERTIFIED?

WHAT ARE SOME OF THE FINANCIAL BENEFITS?

there are nearly

individual ISO standards

P R E S E N T E D B Y

ISO 9001

What’s ISO 9001?What’s ISO 9001?ISO 9001 standards address various aspects of

quality management. The standards provide guidance

and tools for companies and organizations who want

to ensure their products and services consistently

meet customer requirements, and that quality is

consistently improved.

certificates issued across 178 countries and economies

By avoiding recalls, rework, scrap, rejects, service calls, warranty claims and more, companies

can save a ton of cash

CUSTOMER DEMANDS

If companies aren’t certifiedit can result in loss of business

with certain customers

!?!

BRAND EQUITY

ISO 9001 significantly reduces the likelihood of costly

product recalls and associated brand damage

SAVING MONEY

ISO 9001-certified organizations are more competent and paid 7% more on average

85% of certified organizations report benefits including improved company perception, higher demand for products and services, and increased market share

improved company perception

higher demand for products & services

increased market share

PAID MORE INCREASED BENEFITS

IMPROVED ROA BETTER SALES

Payroll for certified firms grows over 13% more

than similar firms

PAYROLL GROWS

An independent study found that certification leads to improved

financial performance measured by return on assets (ROA)

Certified companies have better sales growth than non-certified companies

TOP 10 COUNTRIES WITH ISO 9001 CERTIFICATESissued in 2009

Republicof Korea

23,400Italy

130,066Japan

68,484Spain

59,576Russian

Federation

53,152Germany

47,156United

Kingdom

41,193India

37,493USA

28,935China

257,076

ISO 9002 (QA in production) and ISO 9003 (QA in final inspection) used to exist but were

axed and rolled up into ISO 9001 in 2000

organizations in North America

85

ISO 9000 FAMILY

ISO 9001:2008

sets out the requirements of a

quality management system

ISO 19011:2011sets out guidance on internal and external

audits of quality management systems

are ISO 9001 certified

42,000

ISO 9004:2009focuses on how to

make a quality management system

more e�cient and e�ective

ISO 9000:2005 covers the basic concepts and

language

150

3,335

20,000

1.1 million

Section 1: Scope

Section 2: Normative Reference

Section 3: Terms and Definitions

Section 4: Quality Management System

Section 5: Management Responsibility

Section 6: Resource Management

Section 7: Product Realization

Section 8: Measurement, Analysis and Improvement

8 sections of ISO 9001

organizations in the United States

are ISO 9001 certified

29,000

7

13

FACTS AND FIGURES YOU SHOULD KNOW

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SOURCES:

http://annualreport.iso.org/en

http://www.iso.org/iso/about.htm

http://www.isoqar.com/iso9001/qualintro.htm

http://en.wikipedia.org/wiki/ISO9001

http://www.facebook.com/isostandards

http://www.iso9001consultant.com.au/What-is-ISO-9001.html

Harvard Business School Study

Dun and Bradstreet Report