introduction to sap cloud for customer

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The CRM for the Future: Sales, Customer Service and Social

SAP Cloud for Customer Overview

The SAP Cloud Series by myCloudDoor


CONTENTS

1.What is SAP Cloud for Customer

2.SAP Cloud for Customer Design Principles

3.SAP Cloud for Customer Sales Processes

4.Social Collaboration and Social Selling

5.Customer Service Basics

6.Analytics, Mobility and email Integration

7.Integration with SAP ERP

8.SAP Cloud Project Methodology

9.Business Value of SAP Cloud Solutions

10.SAP Customer References

11.myCloudDoor – Your trusted SAP Cloud partner


1. What is SAP Cloud for CustomerThe new full featured CRM from SAP, now in the Cloud

• SAP Cloud for Customer is a software solution from SAP, designed from the grounds up to help customers increase sales effectiveness (SAP Cloud for Sales), respond better to customer requests (SAP Cloud for Services) and engage with them using social medial channels (SAP Cloud for Social Engagement)

• It’s a full featured Customer Relationship Management (CRM) solution to help customers now and allowing for growth in the future

SAP Business Suite

Mobility

ERP CRM

SAP Cloud for Social Engagement

SAP Cloud for Sales

SAP Cloud for Services

SAP Cloud for Customer

Cloud Integration


2. SAP Cloud for Customer Design PrinciplesSell more effectively with today’s empowered customers

Sales Productivity

Sales Process & Intelligence

Analytics

CollaborationUser Experience

Integration


ERP/CRM/BI


2. SAP Cloud for Customer Design PrinciplesIndustry 1st sales solution designed to help sales people sell

› Engaging› Connected› Insightful › Cost Effective


2. SAP Cloud for Customer Design Principles Gives your sales people the right tools to grow your business

• Engaging User-centric experience drives increased adoption and more effective selling

• ConnectedEasy access to information in your business systems and knowledge across your sales teams, social networks and online sources enables higher quality customer interactions at faster speed

• InsightfulAccurate information and analyses enable you to focus on the right things to optimize performance

• Cost effective Competitively-priced, cloud subscriptions make it easy to expand user community to include everyone who impacts deals


3. SAP Cloud for Customer: Sales ProcessesAccounts and Sales Intelligence

• Manage accounts and related information (opportunities, activities, contacts, leads) efficiently

• Gain a 360-degree customer view• Obtain additional customer

intelligence with InsideView integration

• Uncover new sales opportunities quickly and accelerate sales cycles

• Create target groups and marketing campaigns and keep track of your responses

• Create leads and opportunities

Make fast account updates and get complete customer insight


3. SAP Cloud for Customer: Sales ProcessesOpportunity Management

• Easily track opportunity stage and status

• Maintain account info, products, activities, competitors, documents and win more quickly

• Gain access to accurate ERP Pricing, Quotes, Sales Orders and more through native integration

• Close deals faster using efficient sales team collaboration

• Discover the right assets for each selling situation using SAVO integration

Comprehensive view of opportunity activities enables more effective selling


4. SAP Cloud for Customer:In-Context Social Collaboration

Use integrated Feed for instant, efficient collaboration with team members and sales network

Crowd source and share sales best practices, relevant information in context of accounts and opportunities

Connect with your team and sales network while on the road with support for mobile devices

Plan and prepare for customer interactions more effectively

Share relevant documents to support sales efforts

Collaborate more effectively with your team and sales network


4. SAP Cloud for Customer:Social Selling

• Turn every cold call into a warm introduction

• Learn your customers’ key concerns and hear what they’re talking about online

• Engage with your customers more personally though social media

Find warm leads faster & create conversations with impact


5. SAP Cloud for Customer: Customer Service BasicsAgent Workspace

Usability & Flexibility at your fingertips

• Providing an outstanding Customer Service was never easier• Help increase your customer’s loyalty


5. SAP Cloud for Customer: Customer Service BasicsHandle warranties with ease

Usability & Flexibility at your fingertips

• Download or create new warranties• Covered and uncovered incidents Categories• Warranty to Product Determination• Warranty status, validity, dates, and so on


6. SAP Cloud For Customer Insightful Sales Analytics

Features and Benefits– Track real-time sales performance

with pre-built dashboards– Readily use embedded reports to

track sales cycles, win/loss, revenue and competitive trends

– Review forecasts and easily create configurable reports based on need

– Identify key deals to focus on to make your number with what-if analysis

– Dig deeper into data using Microsoft Excel add-in

– Gain greater insight through integrated access to analyses done with SAP Business Warehouse

Real-time customer information and sales analytics


6. SAP Cloud for Customer:Full-Featured Mobile Applications

• Manage customer relationships on iPhone, BlackBerry, Android and iPad - anytime, anywhere

• Increase productivity through access to real-time business information

• Collaborate with sales team on important topics

• Track Business Performance through real-time Analytics

• Deploy freely—mobile applications included in subscription with no extra costs

Be Prepared for Every Interaction with Real-Time Sales Information


6. SAP Cloud for Customer in the iPadIncrease your effectiveness on the go

iPads Apps Available:• SAP Customer OnDemand App• SAP Customer Insight App

Business Benefits• Mobilize your sales force with a

modern iPad app that gives them fast access to the latest customer intelligence, upcoming activities, sales performance and back-office account information


6. SAP Cloud for Customer:Microsoft Outlook Integration

• Increase productivity with convenient access to SAP Cloud for Sales with your customer information and productivity features within Outlook

• Automatically sync emails, appointments and tasks bi-directionally – no double data entry

Easily access key sales information in your favorite Office application


7. SAP Cloud for Customer: IntegrationNative SAP ERP and CRM Integration

• Provides sale professionals with cost-effective, no-hassle, access to Pricing, Quotes, Sales Orders and more through Native SAP ERP integration

• Extend investment with collaborative, social sales solution that natively integrates to SAP CRM Accounts, Opportunities, Contacts and more

Get real-time back-office information from existing SAP investments


7. SAP Cloud for Customer Integration to ERP 6.0End-to-end master data synchronization and process integration

Bidirectional synchronization of customers and contacts master data Unidirectional synchronization of product/material master data from ERP User triggered real-time ERP price requests for accurate opportunity pricing Trigger real time creation of ERP Sales Quotations Trigger real time creation of ERP Sales Order Real time review of relevant Sales Documents for Opportunity Real time review of relevant Sales Documents for an Account


ContactsOpportunity

Accounts/ Prospects

Contact

CustomerSales order

Product category

Material Category

Pricing Quotation

SAP ERP 6.0

Products

Material


8. SAP Cloud Project Delivery MethodologyNo room for free-style consulting

VERIFYPREPARE REALIZE LAUNCH

Production Systems Setup

Solution Testing

Cutover Planning

Solution Walkthrough

Data Migration

Cutover Execution

Business Process Confirmation

Key User Enablement

ScopeVerification

Project Management

Change Management and End User Training Go-Live

Solution ConfigurationSolutionAcceptance

ReadinessAcceptance

Custom Content Specifications

Custom Content Development

Integration Readiness

Cloud Integration


9. Value and Benefits of SAP Cloud Solutions – 1The value of Cloud Computing


9. Value and Benefits of SAP Cloud Solutions - 2SAP Cloud Implementations vs. On Premise

On Premise Implementations SAP Cloud Implementations

Strong Focus on IT (infrastructure, …) Strong Focus on Business

Blue Print Out-Of-the-Box Solution, Best PracticesHigh Level of Customization Fine-Tuning

Large implementation teams, mostly on-site Small teams, mostly remote

Longer Term Implementation, typically more expensive (mostly T&M)

Quick Implementation, affordable (mostly Fixed Price)

System landscape consisting out of Test, Quality and Productive Systems with separate setups. Transport management required to move changes from one system to another

System Landscape consisting of a Test and Productive systems only. No transport management required

Applications and business processes are accessible via Transactions. Knowledge of transactional sequences are necessary to handle business processes

Guided procedures and work centers are guiding the business process. Easy handling of business processes. Knowledge of transaction codes is not necessary

Forms and form adaptation is handled via SAP Script or Easy Form Painter

Forms and form adaptation is handled via Adobe Lifecycle Designer

Reporting (additional project) via ALV or embedded or explicit called Excel. Complex reporting via BI

Reporting (embedded and part of the project) via embedded Excel. Complex reporting with Crystal reports

UI enhancements, like new fields, labels, etc. via ABAP programming through developers

Easy UI adoptions on UI’s, reports or forms via embedded adaption possibility


10. SAP Customers References


11. SAP Cloud for Customer: Additional Resources

• Click here for additional resources on SAP Cloud for Customer such as:

• Solution Documents• Whitepapers• Presentations• Product recorded demos• Customer Testimonials• Demo trial requests• And much more…

http://www.myclouddoor.com/web2/index.php/en/the-sap-cloud-corner/sap-feed?language=en-GB&Itemid=326&option=com_content&lang=en&view=article&id=87&svpage=solutions_customerondemand&sid=d704886e93afd12af5e387610c40a227




• Official reselling, service and solution partners of SAP in North America, Latin America and Europe

• Doing SAP Consulting, Services and Projects since 1994

• myCloudDoor is the consortium of leading SAP consulting companies to exclusively dedicate our resources, synergies, industry and solution knowledge and experience to focus on SAP Cloud Software Solutions and Services.

• We are an ONLY SAP ONLY CLOUD company.

• The values that guide us are: Quality, Professionalism, Dedication and Commitment to our Customers Success.

• Our objective is that your project with SAP Cloud solutions translate into business benefits for your company.

• We do projects globally – that’s what Cloud is about!

12. myCloudDoor – Your SAP Cloud Trusted PartnerThe SAP Cloud Solutions Specialists


12. myCloudDoor – The companyDoing projects globally

myCloudDoor Consulting Inc, HeadquartersMIAMI, FL, USAUSA and Canada

myCloudDoor Mexico LtdaMexico DF, MX

Mexico and Central America

myCloudDoor Latinoamerica LLCMIAMI, FL, USA

SSSA and Caribbean

myCloudDoor Iberia, S.L.Madrid

Spain and Portugal

myCloudDoor ColombiaMedellin

Peru, Colombia and Ecuador

myCloudDoor Human CapitalWW - Global

Serving SAP Employee Central Worldwide

myCloudDoor Solutions, S.L.WW - Global

SAP Cloud Integration and Development

Local Country Offices

Global Sales and Services Offices

Experts in Services and Implementation of SuccessFactors Solutions

Global Service Center for development, integration and adaptations of all SAP Cloud Solutions


12. Why myCloudDoor is a good partner for youBecause you have to be our next success story

• SAP extensive experience since 1994

• Quality and Commitment with our customer success

• We are specialists: SAP Cloud software services and solutions is all we do

• Successful Customer References

• Proven Methodology

• Global presence and projects

• Our responsibility is to help you before, during and after your implementation project

• We have the largest number of certified SAP Cloud Professionals Cloud


We thank you very much for your attention

If you have questions, need more info, documents, assessment, advice or a demo, please do not hesitate to contact us. It’s free and there is NO commitment at all

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