customer use cases sap hana cloud integration

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SAP White PaperSAP HANA Cloud Integration

Customer Use Cases:SAP HANA Cloud Integration

2015 SAP SE or an SAP affiliate company. All rights reserved.2 / 12

Table of Contents

4 HANA Cloud Integration: An Intro

5 Integration with Cloud for Customer

7 Integration with SuccessFactors

9 Integration with SAP eDocuments

11 Summary

SUJIT HEMACHANDRANLead, Market Entry TeamSAP HANA Cloud Integration


Customer Use Cases: SAP HANA Cloud Integration

In this article, we'll look at some of the usecases for which many customers chooseSAP HANA Cloud Integration as theirintegration-of-choice.



SAP HANA Cloud Integration: An Intro

SAP HANA Cloud Integration helps you integratecloud applications with on-premise solutionsfrom SAP and other vendors. Based on amultitenant cloud infrastructure, SAP HANACloud Integration helps companies unitebusiness processes and data in a secure, reliableenvironment.

The integration technology offers process anddata integration features on a multitenant cloudinfrastructure and helps you integrate SAP andnon-SAP cloud solutions with each other or withon-premise applications.

Benefits of using HCI

1. The rich and deep integration flows allowyou to connect all types of applicationswithout procuring additional hardware ormiddleware.

2. Improved application integration helps youbetter serve IT customers with enhancedproductivity and quicker access to data.

3. Prepackaged integration content canreduce the total cost of ownership fordeveloping and maintaining customintegrations.

4. Because the technology operates on SAPHANA Cloud Platform, there is no need tomonitor, support, or upgrade theintegration technology. This feature helpsyou reduce the cost of infrastructure andapplication management. Whats more, thecloud-based technology lowersimplementation risk and enables reliableupgrades.

SAP has a very strong ecosystem of integrationexperts that span across many industries. Thegrowing use of SAP HANA Cloud Integrationamongst its integration community offerscustomers an advantage to adopt the cloudintegration easily.


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2015 SAP SE or an SAP affiliate company. All rights reserved.

Integration with SAP Cloud for Customer

SOLUTION OVERVIEWSAP Cloud for Customer helps align anorganization around its customer. It providessolutions for marketing, sales and customerservice teams. With SAP Cloud for Customer,you can harness the power of the end-to-endenterprise, along with deep customer insightand personalized engagement to stand outfrom the competition and deliver a relevantexperience at every step of your customer'sjourney.

SAP Cloud for Customer solution is based onone or more of the following separatelypurchased products:

SAP Cloud for MarketingSAP Cloud for SalesSAP Cloud for ServiceSAP Cloud for Social Engagement

INTEGRATION CHALLENGESCustomers want to extend their on-premisebusiness processes with SAP Cloud forCustomer.

Continued business processes with on-premise ERP and CRM systems

Secure connectivity to on-premise systems Many customers do not have an integration

middleware in-house or have no integrationexpertise

Complex data transformationrequirements

SAP HCI ADVANTAGEMany customers have been able to quicklyrealize their integration of SAP Cloud forCustomer with their on-premise ERP and CRMsystems

1. Prepackaged integration content forSAP Cloud for Customer with SAP ERPand SAP CRM systems

2. Each integration flow contains logical andtechnical routings

3. User defined functions required forstandard integration delivered, andcustomers can customize them

4. Integration Flows contain predefinedmappings with 100+ fields mapped

5. Easy customization of integration flowsto suit customer requirements

6. Easy ramp-up for first time integrationdevelopers to connect the systems


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Integration with SAP Cloud for Customer

SOLUTION INTEGRATION LANDSCAPE

SAP Cloud for Customer requires real-time integration with the back-end systems. Both master data(accounts, prospects, contacts, territory assignments and so on) and transactional data (leads,opportunities, activities and so on) are required to be integrated. The prepackaged content from SAPprovides a predefined set for integrating master and transactional data. It provides the connectivitysupport of IDOCs (connecting to the on-premise SAP CRM and SAP ERP systems) and SOAP overHTTPs (connecting to the Cloud for Customer scenario). Bulk messages from your SAP CRM systemcan be processed in SAP HANA Cloud Integration.

SAP Cloud for Customer rollout involves hundreds and thousands of Sales folks transacting daily ontheir mobile devices. SAP HANA Cloud Integration provides real-time integration with the back-endsystems for quick data access and seamless user experience.

Using the SAP Hybrid cloud approachenabled by HCI, has allowed us to successfullymaintain our business process continuitywithout any disruptions, while providing anenhanced user experience for our SalesUsersKiran Koons, Director, IT Enterprise Solutions, Bentley

Customer Use Cases on SAP HANA Cloud Integration

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Integration with SuccessFactors

SOLUTION OVERVIEWSuccessFactors provides cloud-based humancapital management software solutions forbusiness execution.

Major reasons why companies integrate their HRsoftware platforms are:

1. Data and AnalyticsIn order to runmeaningful reports, understand the stateof the business, and implement talentanalytics; companies need the equivalentof a single system of record.

2. User ExperienceIf systems are notintegrated, employees and managersoften have multiple systems with multipleuser interfaces to use, making HRsystems difficult to learn and not well-adopted.

3. Accuracy and ComplianceMost HRprograms have some legal and regulatoryrequirements. Did a certain employeecomplete the mandatory compliancetraining, for example? If systems are notwell-integrated, then these processesmay not be easy to track, and it may be

impossible to verify or report oncompliance issues.

INTEGRATION CHALLENGESIntegrating an HR system of record brings with itunique challenges and business processes. Majorintegration challenges are:

Integrating with multiple applications ofSuccessFactors (Employee Central, LMS,and so on)

Employing SuccessFactors as the system ofrecord

Connecting SuccessFactors to best-of-breed3rd party applications

SAP HCI ADVANTAGESAP has a very strong focus and roadmap onthe SuccessFactors integration with SAPHANA Cloud Integration. Customersexperience the following benefits: SuccessFactors adapter on SAP HANA

Cloud Integration that connects to itsmultiple applications (Employee Central,LMS, Recruiting)

Strong community of integration practice Secure connectivity to exchange

confidential personnel data between variousHR systems

Complex data transformation andconnectivity support to 3rd party vendorsystems such as People Answers, and SHL


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Integration with SuccessFactorsSOLUTION INTEGRATION LANDSCAPE

SuccessFactors integrates with a multitude of applications. Existing SAP customers purchasingSuccessFactors wants to integrate with existing on-premise ERP and HCM systems; customers haveimplemented Compensation Management, Talent Management and other processes with their on-premise ERP systems. Further, 3rd party integration scenarios are a commonplace with an HRsystem - examples include integration with assessment vendors (SHL, PA); integration with timemanagement systems (Kronos); and so on. Each 3rd party system comes with its own set of data andconnectivity requirements.

SAP HANA Cloud Integration provides a comprehensive integration package and a roadmap forSuccessFactors. The SuccessFactors application adapter abstracts the connectivity protocols of thevarious applications in SuccessFactors (ODATA, SOAP, REST) making it easy to connect toSuccessFactors systems and exchanging data with it. In the SAP HANA Cloud Integration contentcatalogue, you shall find prepackaged content that integrates with many modules of SuccessFactors(LMS, Compensation, and so on) and 3rd party vendors (People Answers, SHL, and so on). With afocused solution offering and a strong roadmap, SAP HANA Cloud Integration is the tool of choice forimplementing SuccessFactors in your landscape.

Figure: SuccessFactors Integration landscape using SAP HANA Cloud Integration


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Integration with SAP eDocuments

SOLUTION OVERVIEWSAP HANA Cloud Integration helps transformtransactional data created in the SAP systeminto predefined exchange formats and transferit electronically to external systems, such as tothe systems of legal or tax authorities.

For example, we see a growing trend ofstandardization components in SAP ERP forcompliance data interchange in Latin Americancountries and other regions. SAPs E-Invoicingfor Compliance solution not only follows bestpractices but also builds upon the existing SAPE-Invoicing standardization. Some of thebenefits are not only in master data sync up andtracking but also in the ability to provide a levelof flexibility to quickly build and customizearound the existing government requirements.

The E-Invoicing for Compliance solution allowsyou to meet legal requirements in manycountries where companies are obliged togenerate documents electronically, such asinvoices, credit or debit memos that areexchanged between business partners and/orwith the local tax authorities. Some countriesrequire companies to exchange data in a specificdata exchange format, in most cases it is an XMLfile with a predefined structure and fields.

INTEGRATION CHALLENGES

Full Compliance with legal regulations invarious countries

Lower implementation and operationalcosts

Understanding complex securityrequirements mandated each governmentsystem

SAP HCI ADVANTAGEThe prepackaged integration package makes theproject into a turn-key project with minimalefforts to realize the solution.

1. Comply with government requirementsto issue and register electronic invoices

2. Reduce integration efforts and risk ofcompliance by leveraging SAPs pre-packaged integration content

3. Ensure complex security requirementsof electronic communication are met

4. Reduce on-going compliance effort byrelying on SAPs domain expertise andapplication support

5. Transact with multiple countries


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Integration with SAP eDocuments

SOLUTION INTEGRATION LANDSCAPE

Customers have the requirement to integrate their on-premise SAP ERP systems with governmentsystems in various countries. Depending on requirements in these countries, various types ofdocuments must be exchanged with the government.

For example, customers operating in the country of Peru are mandated to exchange debit notes,credit notes, invoices (or boletas as it is called) with the government IT system SUNAT(Superintendencia Nacional de Administracin Tributaria). It should have supporting functions suchas status requests and voiding of previously sent documents. On security, the SUNAT governmentmandates a two-step enveloped XML Signature with SHA1 algorithm. And as a process, customershave to go through the mandatory homologation process before going live with production.

SAP HANA Cloud Integration ensures the security and connectivity standards mandated by thegovernment are met in the prepackaged content released in the catalogue. Further, customers haveto ensure their connectivity of the SAP ERP systems only once to SAP HANA Cloud Integration andthey can transact with multiple government systems.

Combining SAP HANA Cloud Integrationand SAP Application Interface Frameworkand teaming up with SAP AGS and SAPGlobalization Services helped us realizeeffective B2G auditing transactions with allthe necessary security requirements.

Rodney Masney, VP of Technology ServiceDelivery, Owen-Illinois Inc.

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Summary

LEARN MORE

To know more about SAP HANA Cloud Integration, check out thefollowing links

Get started with SAP HANA Cloud Integration

Discover prepackaged Content on SAP HANA CloudIntegration

http://scn.sap.com/docs/DOC-40396https://cloudintegration.hana.ondemand.com/https://cloudintegration.hana.ondemand.com/

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Table of ContentsUsing the SAP Hybrid cloud approach enabled by HCI, has allowed us to successfully maintain our business process continuity without any disruptions, while providing an enhanced user experience for our Sales Users

Integration with SuccessFactorsIntegration with SuccessFactorsCombining SAP HANA Cloud Integration and SAP Application Interface Framework and teaming up with SAP AGS and SAP Globalization Services helped us realize effective B2G auditing transactions with all the necessary security requirements.Rodney Masney, VP of Technology ServiceDelivery, Owen-Illinois Inc.

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