Intro slide

© Tasktop 2017

Meet Our Speakers

Dominica DeGrandis

@dominicad

John Rauser

@jrause

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Goal:

To help people

recognize the

symptoms of

cultural debt

and learn ways

to manage it.

© Tasktop 2017 http://www.businessdictionary.com/definition/debt.html

Debt:A duty or obligation to

pay money, deliver

goods, or render

service under an

express or implied

agreement.

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dark debt :

debt that’s hard to see?

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Technical Debt

“Taking a short cut or the easy

path to achieve a short term

goal or objective”

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Cultural Debt

“Borrowing against

the culture of your

organization”

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Why does cultural debt matter?

▪ Cascading effects

▪ Impacts the whole system

▪ Misalignment across the org

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Poll time!

To what extent do you discuss and

manage debt in your organization?

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Organizational Culture - attributes & ingredients

1. Leadership philosophy & values

2. Communication

3. Visibility of information flow

4. Job satisfaction

5. Learning climate

@dominicad

Purpose - why do we exist?

Conduct - how do we behave?

Strategy - what do we do?

Value - how will we succeed?

Responsibilities - who does what?

Priorities - what is the most important?

What happens if we ignore cultural debt regarding leadership?

1. Leadership philosophy & values

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What happens if we ignore cultural debt regarding communication?

2. Communication

@dominicad

What happens if we ignore cultural debt regarding visibility?

3. Visibility

© Tasktop 2017What happens if we ignore cultural debt regarding Job satisfaction?

4. Job Satisfaction

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What happens if we ignore cultural debt regarding learning?

5.Learning Climate

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Poll time!

Which of the following ingredients of

culture influence your decisions?

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Cultural Debt Catalysts

1. Conflicting priorities

2. Big changes

3. Lack of feedback

4. Multi-speed teams

5. Running with sharp metrics

@dominicad

1. Conflicting Priorities

@dominicad

2. Big Change

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Why Change is Inevitable

https://www.youtube.com/watch?v=EbPi68GQX10

Physicist Professor Brian Cox - The Wonders of the Universe

“Everything is irreversibly changing.”

It’s not just permanent change, it’s decay.

2nd Law of Thermodynamics, everything

goes from low to high entropy, from order

to disorder.”

@dominicad

3. Feedback

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4. Multi-speed Teams

5. Running with Sharp Metrics

http://www.everydaykanban.com/2017/04/28/devops-days-seattle-2017/#more-1091

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Poll time!

Which of these cultural debt catalysts

are affecting your organization?

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Cultural Debt Management

1. Know the symptoms

2. Create psychological safety

3. Visualize the flow of work

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Summary of Cultural debt symptoms

• Conflicting priorities. Unplanned work, blame, late work, poor quality

• Surprises and unintended expectations

• Resistance to metrics assumptions

• Conflicting messages

• Unhappy people

• Change aversion comments:

“But, we’ve always done it this way.”

“I don’t understand why we need to change the way we do _____.”

“That won’t work here.”

© Tasktop 2017https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/pdf/v013p0ii22.pdf

Typology of Organizational Culture – Westrum model

https://continuousdelivery.com/implementing/culture/

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Poll time!

Which typology does your

organization fall into?

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https://www.youtube.com/watch?v=avauW5FAWCw&list=PLE7tQUdRKcyYPrQMmeYDti-yOmt4IJnpI&index=1

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Enter DevOps Culture

• information flows

• learning climate is investment

• high cooperation & trust

• people like their job

DevOps practices influenced by the lean and safety communities:

blameless postmortems, continuous improvement, systems thinking, value stream

mapping, respect for people, value creation.

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Google two year study results:

Who is on a team matters less than

how team members interact.

The willingness to talk about errors is

by far the most important factor for a team

Amy Edmonson TED talk:https://www.youtube.com/watch?v=LhoLuui9gX8

What makes a great team?

© Tasktop 2017 @paula_thrasher https://www.youtube.com/watch?v=Hen6lk3J_ss

Visualize the whole system

@dominicad

Make Dependencies Visible

@dominicad

Program level to team visibility

© Tasktop 2017 35

© Tasktop 2017

Any Questions?

John Rauser

@jrause

Dominica DeGrandis

@dominicad

© Tasktop 2017

Dominica’s Book Signing Monday, November 13 from 5:30-7:30pm

Add to calendar or enter to win:

• http://go.tasktop.com/Making-Work-Visible-Book-Signing.html

Visit us at Booth #2

Recommended Sessions:http://go.tasktop.com/DOES2017.html