interview skills
DESCRIPTION
Interview skills training slidesTRANSCRIPT
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Interview Skills
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Agreement
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Objectives
• Pre - interview• The interview• Post - interview
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Pre –interview: how do you do it?
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Appearance
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AppearanceScuffed shoes
Hair
Bag
Nails
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Appearance
Make-up
Jewellery
Ill fitting / transparentBaggy / creased.
gum, candy, cool drinks
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The interview: Communication
Body language = ?Words = ?Tone = ?
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The interview: Communication
Body language55%
Voice tone38%
Words7%
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Greeting
Say Hi
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• Posture - sit upright• Lean forward (10) • Head tilt• Mirroring
The interview: Body language
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• Hands –relaxed and controlled.• Folded arms?• Legs?
The interview: Body language
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The interview: Body language
• Eye contact - hold for periods of about 10 seconds.
• Raise your head to engage in conversation.• Voice delivery- clear and controlled =
confidence.• Avoid monotone – vary pitch and tone.• Laugh with the interviewer.
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The interviewer’s message
• Interviewer body language.• Boredom cues.• crosses arms or leans away • Drumming fingers and rubbing the face
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Competency based interviews
• Competency = a set of defined behaviours• also called situational, behavioural interviews • gives insights into an individual's preferred style
of working and development of behaviours in future situations.
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“STAR” approach
• S• T• A• R
• Situation
• Task
• Action
• Result
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Over to you
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Role Play
• Entrance• Body language• Voice tone, pitch etc.• STAR answers• Exit• Anything else
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Ethics: difficult questions
• What are they?• How do I know?• Age, UK citizen • Do you have/plan to have children?• Do you have any physical disabilities or
handicaps?• Does your religion prevent you from working
during certain times of the year?
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Ethics: how to handle them
1. Refuse to answer2. Answer them3. Ask a response question4. Address the real concern
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Your questions
• How would you describe a typical week/day in this position?
• How would you describe the culture of the company?• How many people work in this office/department? • What is the typical work week? • What are the prospects for growth and advancement? • What do you like about working here? • What don't you like about working here and what would
you change? • When can I expect to hear from you? • Are there any further questions I can answer for you?
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Post interview
• ‘Thank you’ note?• Follow up• Feedback• What if I hear
nothing?
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Good luck!
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Objectives
• Pre - interview• The interview• Post - interview
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Questions?