interview skills / non verbal communication skills
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PowerPoint Presentation
Non VerbalCommunication Skills for Interviews
22-Aug-151 Abhinay Irala
PsychologistCertified Corporate TrainerCertified IELTS TrainerTraining Officer @ MITS
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Definition of communication 22-Aug-152 A process by which information is exchanged between individuals through a common system of symbols, signs, or behaviour Webster's Dictionary
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22-Aug-153 GOALS OF EFFECTIVE COMMUNICATION
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22-Aug-154Teaching a class Job InterviewGroup discussionAt a Business dinnerPresenting your ideaYearly Appraisal Issue Instructions to your staffAsking for a raise Client interactionThank you SpeechesTeam MeetingsBrain storming sessionsWhen is Effective Communication Important?
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Payoffs of Effective Communication22-Aug-156 Improved Self-Confidence Improved relationships Less stress Excellent Communication skills enhance students employability A more professional image
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PROCESS OF COMMUNICATION22-Aug-157
SENDER
RECEIVER
receiver
sender
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WAYS TO COMMUNICATE22-Aug-158Spoken WordBody LanguageWritten WordVisual Images
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22-Aug-159
The Elements Communication Skills Listening Skills
Body Language
Questioning
Summarizing
Paraphrasing
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22-Aug-151080 % of working day involves
communication
WritingReadingSpeakingListeningOrder in which we are taughtOrder in which we learn
9%16%30%45%
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Types of Communication Verbal
Oral Written
Nonverbal
ExpressionExpressive behaviorsBody language
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How you say something
is as important as
What you say.22-Aug-1512
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22-Aug-1513Research shows ,
communication is
Appearance
55%words7%Tone38%
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COMMUNICATION SKILLS22-Aug-1514
Non Verbal --- 93 %
Verbal --- 7 %
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Why -- Non Verbal
22-Aug-1515 Natural
Real you
More Spontaneous
Difficult to fake
Less possible to be manipulated
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22-Aug-1516The Components of Communication
Appearance
Facial Expression
Eye Contact
Gestures
Physical Proximity Body Posture
Body Contact
Tone & Volume
Style of Speech
Words
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22-Aug-15171. APPEARANCE
We never get
a second chance to win
FIRST IMPRESSION
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APPEARANCE
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Dress for the job you want , not the one you have.
Let your dress reflect professionalism
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APPEARANCE22-Aug-1520 White, off-white, or neutral-colored Blouse with a conservative neckline. No ill fitting( short ,tight ). Well-groomed hairstyle. simple style, No big hair .. Dont overdo the perfume, makeup.
Female
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22-Aug-1521 No ring other than wedding or college ring. Small stud earrings instead of dangling or oversized earrings .Limit your jewelry. Clean , trimmed fingernails.
Conservative nail polish ,avoid unusual colors ,e.g., blue or green.
Closed toe leather pumps with low to medium heels. Avoid open-toe sandals with high heels with decorations.
APPEARANCE
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22-Aug-1522 Long-sleeved shirt in white or light blue.
Conservative necktie in terms of color and pattern. Avoid cartoon characters less-than-serious graphics.
High-fitting dark socks. Avoid light colored socks with a dark suit.
Business style leather shoes.
Matching shoe and belt color. Do not mix black and brown
Briefcase or portfolio, no backpack.
MaleAPPEARANCE
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2. Facial Expression
A Smile creates happiness in the
home, Fosters goodwill in business,
and is the countersign of friendship.
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Dont forget to smile
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22-Aug-1526You HAVE to avoid these looks !!
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22-Aug-1527 Look in the eyes of people
Focus on one person at a time
It catches attention. It creates RAPPORT and it gets you their AFFECTION & APPLAUSE.
3. Eye Contact
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Nodding Head
Gestures add effect to your speech
Your moments should always support
your theory.
Dont gesture your hands opposite
directions
4. GESTURES
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Telling a lie is not easy, our body is more honest than our words Covering the mouth with the hand.
Scratching the nose quite frequently
Moving the hand to scratch or rub the ear
Scratching the side of the neck with fingers
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22-Aug-1532 Intimate Zone : 0 - 18 inches
Personal Zone : 18 in - 4 feet
Social Zone : 4 ft - 10 feet
Public Zone : 10 feet & beyond5. PHYSICAL PROXIMITY
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22-Aug-1535 Be Comfortable
Straight & Poised
Dont lean forward / Backward6. BODY POSTURE
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Posture Erect posture- eager to do task Hostile.
A Person with a straight head, erect shoulders, fast steps and straight posture gives an impression of a confident person.
Stooping shoulders gives an impression of a non-confident person
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22-Aug-1542 Touching someone with the hand.
Shake hands firmly when greeting another person.
Placing an arm around someones shoulder we can communicate our closeness or domination.
7. BODY CONTACT
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22-Aug-1544 The proper handshake
Start with eye contact and a smile. Go for the thumb. Firm, not strong. Up and down, not back and forth. Adjust duration. Consider your left hand. Close with eye contact and a smile.
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The tone of voice is an important means of emotional expression. --- Depressed people speak in a low , slow voice , with falling pitch.
8. TONE & VOLUME
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22-Aug-1546 Submissive.
Aggressive.
Assertive.
9. STYLE OF SPEECH
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22-Aug-1547Which one are you ? Submissive
Assertive
Aggressive
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22-Aug-1548Styles of CommunicationSubmissiveAssertiveAggressiveLow levels of confidenceGood level of confidenceOver confidentDo not get what you wantNot Always Winning, But Always Understanding -- How You Play The GameYou think you get what you want.Feel like you are being taken for grantedYou are not taken for granted.People around you feel like they are being taken for grantedHigh StressNo stress a sense of calmness and maturity prevailsHigh stress Take too much account of the other person's rightsRecognize the other person's rights to be heardOther person's rights don't matterFeeling of guiltCan say No without feeling guiltyCan say No without feeling guilty
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10. WORDS
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Verbal Communication Speak simply_ clear, short, frank Be personal Speak for yourself Speak honestly Speak directly Complete the issue
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Verbal Communication Words reveal the thoughts of the people who are speaking.
Words are the tools which we use to stretch ourselves and express ourselves.
A word determines what we believe and what we believe determines what we do and how we live.
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Thank you
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