interview skills / non verbal communication skills

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Non VerbalCommunication Skills for Interviews

22-Aug-151 Abhinay Irala

PsychologistCertified Corporate TrainerCertified IELTS TrainerTraining Officer @ MITS

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Definition of communication 22-Aug-152 A process by which information is exchanged between individuals through a common system of symbols, signs, or behaviour Webster's Dictionary

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22-Aug-153 GOALS OF EFFECTIVE COMMUNICATION

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22-Aug-154Teaching a class Job InterviewGroup discussionAt a Business dinnerPresenting your ideaYearly Appraisal Issue Instructions to your staffAsking for a raise Client interactionThank you SpeechesTeam MeetingsBrain storming sessionsWhen is Effective Communication Important?

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22-Aug-155

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Payoffs of Effective Communication22-Aug-156 Improved Self-Confidence Improved relationships Less stress Excellent Communication skills enhance students employability A more professional image

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PROCESS OF COMMUNICATION22-Aug-157

SENDER

RECEIVER

receiver

sender

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WAYS TO COMMUNICATE22-Aug-158Spoken WordBody LanguageWritten WordVisual Images

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22-Aug-159

The Elements Communication Skills Listening Skills

Body Language

Questioning

Summarizing

Paraphrasing

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22-Aug-151080 % of working day involves

communication

WritingReadingSpeakingListeningOrder in which we are taughtOrder in which we learn

9%16%30%45%

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Types of Communication Verbal

Oral Written

Nonverbal

ExpressionExpressive behaviorsBody language

22-Aug-1511

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How you say something

is as important as

What you say.22-Aug-1512

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22-Aug-1513Research shows ,

communication is

Appearance

55%words7%Tone38%

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COMMUNICATION SKILLS22-Aug-1514

Non Verbal --- 93 %

Verbal --- 7 %

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Why -- Non Verbal

22-Aug-1515 Natural

Real you

More Spontaneous

Difficult to fake

Less possible to be manipulated

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22-Aug-1516The Components of Communication

Appearance

Facial Expression

Eye Contact

Gestures

Physical Proximity Body Posture

Body Contact

Tone & Volume

Style of Speech

Words

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22-Aug-15171. APPEARANCE

We never get

a second chance to win

FIRST IMPRESSION

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22-Aug-1518

1

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APPEARANCE

22-Aug-1519

Dress for the job you want , not the one you have.

Let your dress reflect professionalism

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APPEARANCE22-Aug-1520 White, off-white, or neutral-colored Blouse with a conservative neckline. No ill fitting( short ,tight ). Well-groomed hairstyle. simple style, No big hair .. Dont overdo the perfume, makeup.

Female

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22-Aug-1521 No ring other than wedding or college ring. Small stud earrings instead of dangling or oversized earrings .Limit your jewelry. Clean , trimmed fingernails.

Conservative nail polish ,avoid unusual colors ,e.g., blue or green.

Closed toe leather pumps with low to medium heels. Avoid open-toe sandals with high heels with decorations.

APPEARANCE

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22-Aug-1522 Long-sleeved shirt in white or light blue.

Conservative necktie in terms of color and pattern. Avoid cartoon characters less-than-serious graphics.

High-fitting dark socks. Avoid light colored socks with a dark suit.

Business style leather shoes.

Matching shoe and belt color. Do not mix black and brown

Briefcase or portfolio, no backpack.

MaleAPPEARANCE

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22-Aug-1523

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22-Aug-1524

2. Facial Expression

A Smile creates happiness in the

home, Fosters goodwill in business,

and is the countersign of friendship.

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Dont forget to smile

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22-Aug-1526You HAVE to avoid these looks !!

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22-Aug-1527 Look in the eyes of people

Focus on one person at a time

It catches attention. It creates RAPPORT and it gets you their AFFECTION & APPLAUSE.

3. Eye Contact

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22-Aug-1528

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22-Aug-1529

Nodding Head

Gestures add effect to your speech

Your moments should always support

your theory.

Dont gesture your hands opposite

directions

4. GESTURES

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Telling a lie is not easy, our body is more honest than our words Covering the mouth with the hand.

Scratching the nose quite frequently

Moving the hand to scratch or rub the ear

Scratching the side of the neck with fingers

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22-Aug-1531

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22-Aug-1532 Intimate Zone : 0 - 18 inches

Personal Zone : 18 in - 4 feet

Social Zone : 4 ft - 10 feet

Public Zone : 10 feet & beyond5. PHYSICAL PROXIMITY

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22-Aug-1533

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22-Aug-1534

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22-Aug-1535 Be Comfortable

Straight & Poised

Dont lean forward / Backward6. BODY POSTURE

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22-Aug-1536

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22-Aug-1537

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22-Aug-1539

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22-Aug-1540

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Posture Erect posture- eager to do task Hostile.

A Person with a straight head, erect shoulders, fast steps and straight posture gives an impression of a confident person.

Stooping shoulders gives an impression of a non-confident person

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22-Aug-1542 Touching someone with the hand.

Shake hands firmly when greeting another person.

Placing an arm around someones shoulder we can communicate our closeness or domination.

7. BODY CONTACT

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22-Aug-1543

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22-Aug-1544 The proper handshake

Start with eye contact and a smile. Go for the thumb. Firm, not strong. Up and down, not back and forth. Adjust duration. Consider your left hand. Close with eye contact and a smile.

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22-Aug-1545

The tone of voice is an important means of emotional expression. --- Depressed people speak in a low , slow voice , with falling pitch.

8. TONE & VOLUME

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22-Aug-1546 Submissive.

Aggressive.

Assertive.

9. STYLE OF SPEECH

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22-Aug-1547Which one are you ? Submissive

Assertive

Aggressive

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22-Aug-1548Styles of CommunicationSubmissiveAssertiveAggressiveLow levels of confidenceGood level of confidenceOver confidentDo not get what you wantNot Always Winning, But Always Understanding -- How You Play The GameYou think you get what you want.Feel like you are being taken for grantedYou are not taken for granted.People around you feel like they are being taken for grantedHigh StressNo stress a sense of calmness and maturity prevailsHigh stress Take too much account of the other person's rightsRecognize the other person's rights to be heardOther person's rights don't matterFeeling of guiltCan say No without feeling guiltyCan say No without feeling guilty

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22-Aug-1549

10. WORDS

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Verbal Communication Speak simply_ clear, short, frank Be personal Speak for yourself Speak honestly Speak directly Complete the issue

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Verbal Communication Words reveal the thoughts of the people who are speaking.

Words are the tools which we use to stretch ourselves and express ourselves.

A word determines what we believe and what we believe determines what we do and how we live.

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22-Aug-1552

Thank you

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