NGU2012 Workshops

Human Resources Management I am company player

Interview Skills

HR Workshop Third session

How do you felt in your first interview ?

Some of us feel like this

And some of us feel like this

And many times it going to be like this :S

No one reach the best from the entry level..

But you must know something !!

To be a good interviewee.

You must know how it goes.

You must learn how to be a player which mean how to be a good interviewer.

Do you want to know a real fact !!

Now it’s time to know how it works….

But first we need to remeber

1- Urgent:

To solve a situation such us employees leaving.

with better employees.

Recruitment types

2- Searching for the best:

To gain best result and support the company

3- Reduction of salaries:

Looking for young and junior employees by giving them low salaries.

1- Hunting:

By hunt best employees suggested by the HR department from other competitors or firms searching for high performance and quality.

Recruitment methods

2- Registration on company website:

Using company website to collect a database of candidates information to use it on staffing.

3- Participate on yearly job fairs:

Whish help the company to find what it need with more choices and available experience, positions and fields.

4- Vacancies advertisement:

Discussed before…

5- Recruitment agencies:

We must say that Recruitment companies now are one of the most effective recruitment tool which specialized on providing the client with best staff on short time.

6- Suggesting & past relations:

Depending on a previous relation or work experience that was impressive.

C- Selection processPreview CV (Filtration )

Phone Interview (Filtration)

Second Interview

(Full behavioral)

Feed back to manger

Offer of employment

Selection

Now lets start…

1- Interview objective. 2- Interview rules. 3- Interview criteria. 4- Types of interview. 5- Interview diagrams. 6- Interview levels. 7- Some repeated faults. 8- Interviewer qualifications. 9- Simulation between two persons. 10- Workshop to all trainees.

Our topics today:

Example

Why we do this ??

First of all: Interview objective

Recruitment

Performance

appraisal

Development

System Design &Man

power planning

1- Don’t take it personal. 2- Don’t depends on your feelings. 3- Don’t talk too much. 4- Always keep your stress under control. 5- Manage your time according to what you

need only. 6- Always arrives before your first interview

at least 30 minutes earlier.

Second: Interview rules:

1- Actor/Actress.

Third: Interviewer criteria:

2- Formal talking before and after.

3- Calm and self confidence.

4- Observer and Analysist.

5- Formal look and dressed.

6- Comfortable set plus formal.

1- Filtration interview (Individual):

Which is the first step to the second interview, and we use it to determine who are qualified to go throw the behavioral or technical interview.

Fourth: Types of interview (10):

2- Structured interview (Individual):

Here, every single detail of the interview is decided in advance, The questions to be asked, the order in which the questions will be asked, the time given to each candidate, the information to be collected from each candidate, etc. is all decided in advance, Structured interviews are preplanned.

3- Unstructured interview (Individual):

This interview is not planned in detail, The question to be asked, the information to be collected from the candidates, etc. are not decided in advance, These interviews are non-planned and therefore, more flexible. Candidates are more relaxed in such interviews.

4- A discussion meeting Interview:

Here, all the candidates or small groups of candidates are interviewed together, A group interview is similar to a group discussion. A topic is given to the group, and they are asked to discuss it. The interviewer carefully watches the candidates. He tries to find out which candidate influences others, who speaks effectively, etc. He tries to judge the behavior of each candidate in a group situation.

5- Exit interview (Individual):

When an employee leaves the company, he is interviewed either by the HR manager, This interview is called an exit interview, Exit interview is taken to find out why the employee is leaving the company, to create a favorable work environment, to create employee loyalty and to reduce employees turnover.

6- Informal interview (Individual or not):

Informal interview is an oral interview which can be arranged at any place, Different questions are asked to collect the required information from the candidate, It is a friendly interview.

7- Panel interview (one interviewed by a group):

Panel means a selection committee or interview committee that is appointed for interviewing the candidates. The panel may include three or five members. They ask questions to the candidates, They give marks to each candidate. The final decision will be taken by all members collectively by rating the candidates, Panel interview is always better than an interview by one interviewer because in a panel interview, collective judgement is used for selecting suitable candidates.

8- Group interview (A group interviewing a Group):

is interviewing a group of applicants by an interview committee, which is the hardest style of interviews, coz it doesn’t make you judge each one of them as you should be.

9- Interviewing in a public place:

Employers sometimes schedule job interviews in a public place, like a coffee shop or restaurant, especially if you don't want your current employees to know that you're hiring.

10- Tag team interview:

Expecting to meet with Ms.Gehan, you might find yourself in a room with four other people: Ms. Gehan, two of her staff, and the Sales Director, Companies often want to gain the insights of various people when interviewing candidates.

Fifth: Interview diagram

First level

BalancedSecond levelStressed

Third level

Cool

Fourth level

Balanced

Sixth: Interview levels:

First level techniques:

1- Locker face and formal check hands. 2- Clearly voice with normal tone. 3- Start welcoming to lead the conversation. 4- Break the ice by asking ice breaking

questions. 5- Formal set with formal moves. 6- Exploring questions.

Second level techniques:

1- Focusing on weakness points. 2- Following questions. 3- Not satisfied face or impression. 4- Acting such as make him feel that he is

acting bad and you want to help him (self confidence).

5- Interview finished signs. 6- A Hostile replay (A mocking).

Third level techniques:

1- Interruption. 2- Smiley face. 3- Encourage the interviewee to answer well

by saying yes or sure to his answers. 4- Asking easy questions that he could

answer it well to get back his self confidence.

5- Giving him some advices if you see him as a rejected.

Fourth level techniques:

1- Back again to formality with a cold smile. 2- Tell him how are the company appreciate the

employees. 3- Asking him what expected salary that he want. 4- Tell him that you will call him if he accepted on

the interview in .. Days. 5- Wish him luck and shake hand with him to

deliver a message that you both are friends at the end of the day.

1- First impression. 2- Stress management down after a couple of

hours. 3- Low voice. 4- Focusing on interviewee eyes or the opposite. 5- Time management not controlled. 6- Switching positions. 7- Losing the start. 8- Personal feelings. 9- Judging according to interviewee look. 10 - Mode control.

Seven: Some repeated faults:

As you see here interviewer must have the following abilities:

1- Personal skills (Interviewer criteria). 2- General knowledge. 3- Knowing companies deferent systems. 4- Self development. 5- Good command of English. 6- Experience.

Eight: Interviewer qualifications

Printed for you….

NGU Questioner

Simulation between two persons

Workshop between all trainees

Thanks for your time..

Prepared by, Hossam Hassan “N.G.U2012” President & Academic trainer Email:Hossam.hr.generalist2@hotmail.com