INTERNSHIP REPORT

Brief introduction of FWBL’S business Sector

First Women Bank Ltd. a commercial bank and a DFI, caters to women at all levels of economic activities - Micro, SME and Corporate, thereby enabling them to transcend their status from passive beneficiaries to dynamic agents of change.

HISTORY

First Women Bank Limited was incorporated as a Scheduled Commercial Bank in Public Sector as

Public Company Ltd by shares on 21st November 1989 Under Companies Ordinance 1984 &

Commenced its business on 2nd December 1989 with a paid up capital of Rs. 100, 90% of which was

contributed by five leading public sector Banks of the country viz: National Bank of Pakistan, Habib Bank Limited, Muslim Bank Commercial Limited, United

Bank Limited and Allied Bank of Pakistan Limited in varying proportions and 10% had come from Federal

Government.

MISSION

“Financially sustainable bank with a specialized focus on promoting economic prosperity and self reliance

in women of urban and rural areas”

VISION“To be the lead Bank for women, dynamic, adaptive and

responsive to their special economic needs, offering the best financial services and the best banking

practices”

NATURE OF ORGANIZATION

Receiving Deposits Advances of MoneySafe Custody Transfer of Money General Utility Services

BUSINESS VOLUME

“FWBL crosses Rs. 1 Billion in Profit”

Best out reach to women (loan disbursed)

Rs. 8.5 Billion

Balance sheet size/ Total Assets

Rs. 10.503 Billion

PACRA credit Rating

Long Term

Short Term

BBB+

A2

Recovery Rate 98%

PRODUCTS AND SERVICES

Micro Financing SME Financing Business Loans For Women Education Loans for Women Personal Loans For Women First Choice First Car First Home Financial Services Desk

PRODUCTS & SERVICES

ORGANIZATIONAL STRUCTURE

ZARINE AZIZ (PRESIDENT)

Charmaine Hidayatullah Head of Legal & Security, EVP

Shahid Siddique Amjad Mughal Head of Finance & Planning

Shafqat Sultana Head of SME, EVP

Tauqir A. Siddiqui CIO & Head of Information Technology

Naushaba Shehzad Dy. Head Credit

Mustansir Rao Treasurer

Ferozeali Hussaini Dy. Head Risk Management Division

Mr. Abdul Ghafoor Head of HRD

ORGANIZATIONAL HIERARCHY

BOARD OF DIRECTORS:Chairperson & president/CEO

AUDIT COMMMITTEE

EXECUTIVE COMMITTEE

ASSETS & LIABILITIES

MANAGEMENT COMMITTEE

CHIEF FINANCIAL OFFICER

COMPANY

SECRETARY

TREASURER

LEGAL ADVISOR

S

AUDITORS

TAX CONSULT

ANT

COMPETITORS

• National Bank of Pakistan

• Habib Bank Limited

• Muslim Bank Commercial Limited

• United Bank Limited and

• Allied Bank of Pakistan Limited

• & ALL COMMERCIAL BANKS.

MAIN OFFICES

Sindh & Baluchistan Region Imperial Court Branch – Karachi

Punjab Region Main Boulevard Branch – Lahore

Islamabad Region Blue Area Branch – Islamabad

NWFP Region The Mall Branch – Peshawar

NUMBER OF EMPLOYEES

Number of employees in FWBL as mentioned by head of HR, Mr. Abdul

Ghafoor, is 542. The number of employee’s from 2000-2008.

BREIF INTRODUCTION OF THE BRANCH

First Women Bank Limited, Lyari BranchB/2 38, BLOCK 2, P.E.C.H.S, Karachi

STARTING AND ENDNG DATES OF INTERNSHIP

It’s a two month internship from 17 DEC,2008 till 17 FEB, 2009

DEPARTMENT IN WHICH I GOT TRAINING

ACOUNTS DEPARTMENT

FINANCE DEPARTMENT

FINANCE & ACCOUNTING OPERATION

ACCOUNTING OPRATIONS: Accounts : PLS & Current Cash: Remittance, DD, TT , MT & Pay order Reconciliation of PAK Account: Clearing: Inward Clearing & Outward learningDaily Position of the BankDaily Voucher Posting

FINANCE OPERATIONS: Receive demand deposits and pay customers' checks drawn against them, and

operate Automated Teller Machines (ATMs); Receive time and saving deposits, issue negotiable orders of withdrawal

(NOWs), and pay interest thereon, as well as provide automatic transfer services for funds from saving accounts to cover checks;

DETAILED DISCRIPTION OF THE PROJECT ASSIGNED

DAILY PROJECTS: Daily position of Branch “SBP data” Posting of cheques Inward clearing Outward clearing Letter writing Drafting of different statements.

WEEKLY: Weekly SBP data

ONE TIME ASSIGNMENT: Posting of Loans in ECIB “Electronic Credit Information Bureau” (I have

learned)

CRITICAL ANALYSIS

Horizontal analysis&

Vertical analysis

SWOT AnalysisSTRENGTH:• BRAND NAME• HUGE NETWORK • MARKET SHARE WEEKNESSES:• Focuses to women’s mainly• Less number of branches comparatively• It appears that the bank has shortage of staff• Bank's advertisement policy appeared to be less attractiveOPPORTUNITY:• Competitor going bankrupt • Broadband technology has been installed in the area THREAT:• Existing product becoming unfashionable or unpopular• Large and increasing competition

Recommendations for improvement

On the basis of the conclusions drawn, the recommendations are presented below:

1. The bank need to increase its staff.2. The bank need to appoint more professional staff.3. The branch network of the bank in the country need to be

increased.4. More range of loans need to be introduced.5. The bank need to strengthen its advertisement policy.6. The facilities for the lady customers need to be increased.7. More modern techniques of banking need to be implemented

by the bank.8. The target market research to be made effective.

CONCLUSION