Integrating e-government in simplification strategythe Dutch case

Milan Jansen

20 June 2007

Dutch programme on AB Citizens

Reduction of AB in the Netherlands (since 1999)– Administrative burdens for companies (Ministries of Finance

and Economic Affairs)– Administrative burdens for citizens (Ministry of the Interior)

Administrative burdens for citizens (since 2003)– Target of the last Cabinet: 25% less between 2003-2007– Focus on target groups (disabled, unemployed, elderly

volunteers).

New cabinet (Balkenende IV)

New parties in the coalition New programme on the reduction of AB citizens “Critique” on the definition of AB by citizens Citizens see AB as:

– Information obligations– Waiting on a decision by the government– Fees of governmental services– Treatment by the civil servants– Uncertainty in rights and obligations

Better governmental services

Citizens want:– Easy access to the government– Insight in governmental services– Less administrative burdens– Once off data delivery– “Plain Dutch”– Good treatment of civil servants

Targets

The new government has several targets:– Substantial reduction of AB for 10 bottlenecks– 25% reduction of AB municipalities– 25% reduction for each “profile”– 25% reduction of know data– Quality of governmental services rated at least a 7

Two programmes:– AB Citizens– E-governemt

How to reduce AB

Use of baseline measurement– Insight in information obligation with high AB

Use of ‘complaints office’ / Kafka brigade– Insight in real complaints of actual citizens

Use of interest groups– Insight in issues of target groups

Use of profiles– Insight in personal burdens of ordinary people

Maria, Bart, Verstappen

Examples (1)

E-government had it’s autonomous targets, e.g.:– Improve quality of government services– 65% of forms must be available online at the end of 2007– Provide e-government ‘buildingblocks’ (DigiD, key-registers, e-

forms)

Example: E-forms lead to less AB for citizens (one can obtain the forms

online which saves time). AB citizens provides the ‘high impact’ forms which should be

put online first (e.g. taxforms, crime report)

Examples (2)

The e-government key-registers makes once off data available, e.g.– Electronic patients dossier– Digital Work and Income Client Dossier

Large AB reductions, but mostly e-government initiated

Examples (3)

New development: AB citizens also includes improving governmental services witch brings AB and e-government more together

AB citizens sees advantages of e-government and asks new e-products, e.g.– Easy access to income related services in the

personal internet page– Insight in waiting times online

Conclusions

Integrate e-government in AB:– Use improvement of governmental services and reduction

of AB as a common factor– Use profiles and baseline measurements to find possible

new e-government services– Use AB to find high impact services which e-government

can focus one and get noticeable results– Use AB to get an impulse in the development of e-

government applications

Questions?

For more questions:Milan Jansen

milan.jansen@minbzk.nl

+31 70 426 81 71

www.lastvandeoverheid.nl