1 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013 Hilti Dauerhaft Erfolgreich | Mai 2011 | D

Innovation @ Hilti

Dr. Stefan Nöken I Member of the Executive Board I Hilti Corporation

Seismic Academy

Bologna, 8 November 2013

2 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013

What is Hilti? A worldwide group based in an

idyllic setting…

● Founded in 1941 in Schaan,

Principality of Liechtenstein

● World market leader in fastening

and demolition technology for

construction professionals

● Sales of CHF 4.2 billion

● 20,000 employees in more than 120

countries on 6 continents

● More than 60 different nationalities

at corporate headquarters

● Direct sales, 200,000 customer

contacts each day

● 100% family owned

3 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013

… committed to innovation, quality and direct

customer relationships …

4 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013

… with a brand and a culture that we are proud

of!

Legend of the brand – worldwide

strength of the brand within the

industry

● 99% qualified familiarity

● Synonym for construction site

performance “Hand me the

Hilti”

● Approximately 65% of the brand

identity is due to emotional value

● Estimated brand value:

> 1 billion Swiss francs

Winner of the 2003 Carl Bertelsmann

Prize for outstanding corporate culture

5 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013

Commitment to innovation deeply anchored in

our corporate strategy

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● Development centers in LI, D, CN, H

● 1‘000 employees in R&D

● Highly-qualified and motivated specialists

from all continents

● Network consisting of international leading

universities and colleges

● Yearly R&D expenditure of 180 MCHF

● 2‘500 active patent families

● 30 new products per annum

● 30% sales share of new products

● 16 iF product design awards

● TOP100 Global Innovator, Thomson

Reuters

Research & development a key priority for us

7 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013

What is meant by innovation?

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Approach to discover opportunities and develop

value-adding solutions for our customer

Conception &

development Value-adding

solution Ideation

Strategic

foresight

Insight

Scientific

insights Customer

needs

Trends &

scenarios

Idea

paper

Viable

solution

Business

case

Product

Process

Service

9 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013

Strategic foresight: identification of future

construction trends

Energy

Efficiency

Energy

Generation

Sustainable

Infrastructures

Health & Safety in Use-

Phase of Buildings

Skilled Labor

Regulations

Building Information

Modeling & IT on site

Green Construction

Process

Material

Changes

Prefabrication &

Modularization

Workers‘ Safety &

Health on Site

Mechanization / Robotics

10 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013

Observing our customers at work:

• Work methods, work flow and task

durations

• Cooperation and communication

• Problems, errors and opportunities for

improvement

Customer insight: understanding of customer

needs by “looking over their shoulder” …

11 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013

… leading to development of innovative

solutions

Get the job done, better and faster!

Traditional - Welding Innovative – Direct Fastening

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Scientific insight: network of leading

universities and partners around the world …

And many more

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December 23, 2011

… allows us to gain fundamental knowledge

Full scale multi hazard testing at University of California, San Diego

14 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013

Ideation: spirit of radical innovation –

contradiction orientated innovation strategy

Evolution spiral

Achieving breakouts by

● Formulate contradictions

● Shift boundaries

● Shortcut evolution spiral

15 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013

Innovative and value adding solutions for our

customer – example seismic industry

Building standards Product solutions Design software Technical services

We want our customers to work efficiently and safely …

…. and build a future safer from earthquakes

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It is our responsibility to make a contribution

to society

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Enthusiasm creates

innovation!

Innovation creates

enthusiasm!