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1 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013 Hilti Dauerhaft Erfolgreich | Mai 2011 | D
Innovation @ Hilti
Dr. Stefan Nöken I Member of the Executive Board I Hilti Corporation
Seismic Academy
Bologna, 8 November 2013
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2 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
What is Hilti? A worldwide group based in an
idyllic setting…
● Founded in 1941 in Schaan,
Principality of Liechtenstein
● World market leader in fastening
and demolition technology for
construction professionals
● Sales of CHF 4.2 billion
● 20,000 employees in more than 120
countries on 6 continents
● More than 60 different nationalities
at corporate headquarters
● Direct sales, 200,000 customer
contacts each day
● 100% family owned
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3 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
… committed to innovation, quality and direct
customer relationships …
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4 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
… with a brand and a culture that we are proud
of!
Legend of the brand – worldwide
strength of the brand within the
industry
● 99% qualified familiarity
● Synonym for construction site
performance “Hand me the
Hilti”
● Approximately 65% of the brand
identity is due to emotional value
● Estimated brand value:
> 1 billion Swiss francs
Winner of the 2003 Carl Bertelsmann
Prize for outstanding corporate culture
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5 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
Commitment to innovation deeply anchored in
our corporate strategy
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6 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
● Development centers in LI, D, CN, H
● 1‘000 employees in R&D
● Highly-qualified and motivated specialists
from all continents
● Network consisting of international leading
universities and colleges
● Yearly R&D expenditure of 180 MCHF
● 2‘500 active patent families
● 30 new products per annum
● 30% sales share of new products
● 16 iF product design awards
● TOP100 Global Innovator, Thomson
Reuters
Research & development a key priority for us
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7 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
What is meant by innovation?
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8 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
Approach to discover opportunities and develop
value-adding solutions for our customer
Conception &
development Value-adding
solution Ideation
Strategic
foresight
Insight
Scientific
insights Customer
needs
Trends &
scenarios
Idea
paper
Viable
solution
Business
case
Product
Process
Service
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9 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
Strategic foresight: identification of future
construction trends
Energy
Efficiency
Energy
Generation
Sustainable
Infrastructures
Health & Safety in Use-
Phase of Buildings
Skilled Labor
Regulations
Building Information
Modeling & IT on site
Green Construction
Process
Material
Changes
Prefabrication &
Modularization
Workers‘ Safety &
Health on Site
Mechanization / Robotics
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10 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
Observing our customers at work:
• Work methods, work flow and task
durations
• Cooperation and communication
• Problems, errors and opportunities for
improvement
Customer insight: understanding of customer
needs by “looking over their shoulder” …
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11 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
… leading to development of innovative
solutions
Get the job done, better and faster!
Traditional - Welding Innovative – Direct Fastening
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12 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
Scientific insight: network of leading
universities and partners around the world …
And many more
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13 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
December 23, 2011
… allows us to gain fundamental knowledge
Full scale multi hazard testing at University of California, San Diego
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14 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
Ideation: spirit of radical innovation –
contradiction orientated innovation strategy
Evolution spiral
Achieving breakouts by
● Formulate contradictions
● Shift boundaries
● Shortcut evolution spiral
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15 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
Innovative and value adding solutions for our
customer – example seismic industry
Building standards Product solutions Design software Technical services
We want our customers to work efficiently and safely …
…. and build a future safer from earthquakes
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16 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
It is our responsibility to make a contribution
to society
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17 www.hilti.com Innovation @ Hilti I Seismic Academy I Stefan Nöken I Nov. 2013
Enthusiasm creates
innovation!
Innovation creates
enthusiasm!