Slide 1

IN AGRA AGRA NAGAR NIGAM, AGRA 1 ekuuh; eq[;ea=h] m0iz0 ekuuh; ea=h] uxj fodkl] m0iz0 Slide 2 INDEX Sr. No.SubjectPage No. 1 Project 3 2 Benefit of Project 3 3 List of type of Compliants 4-5 4 Procedure for registering the compliant 6-7 5 How It Works ? 8 6 Citizen Grievance Redressal Management System 9 7 Online Complaint Form 10 8 Complaint Submission Output 11 9 Online Complaint Submission Output : SMS 12 10 Complaint Submission : Municipal Actions 13-19 11 Complaint Status : Citizen Review 20 12 Complaint Status : Status Report 21 13 Reports 22 14 News Paper Cutting 23-25 2 Slide 3 3- ;kstuk ds vUrxZr p;fur f'kdk;rksa dh lwph %& 4 dza0f'kdk;r dk ukefuokj.k dh vof/k 1>kMw u yxkus @dwM+k u mBkus dh f'kdk;r02 fnu 2dwMk?kj ls dwM+k u mBk, tkus dh f'kdk;r01 fnu 3ukys esa jksd yxus ls ty fudklh u gks ikus dh f'kdk;r01 fnu 4fdlh O;fDr }kjk ukys@ukyh esa dwMk Mkyus dh f'kdk;r01 fnu 5fdlh O;fDr }kjk lkoZtfud LFky ij dwMk Mkyus dh f'kdk;r01 fnu 6fdlh O;fDr }kjk eyok Mkydj ukyh vo: djus dh f'kdk;r02 fnu 7fdlh gkLihVy@uflZaxgkse ;k vU; laLFkk }kjk ck;ksesfMdy oSLV lM+d] ukyh] ukyk ;k dwMk?kj ij Mkyus dh f'kdk;r 01 fnu 8ukykukyh cUn@ukyh lQkbZ u gksus dh f'kdk;r01 fnu 9e`r i'kqvksa ds 'ko dks gVokus ds laca/k esa f'kdk;r01 fnu 10tUe&e`R;q izek.k i= fuxZu djuk,d lIrkg 11[kk| vifeJ.k o lM+s&xys Qyksa o lfCt;ksa dks fcdzh ds laca/k esa f'kdk;r 03 fnu 12ladzked jksxksa ds QSyus ds laca/k esa f'kdk;rrRdky Slide 5 5 13vkokjk,oa NqVVk i'kqvksa ds laca/k esa f'kdk;r03 fnu 14lkoZtfud lM+dksa o iVfj;ksa ij eyok Mkyus dh f'kdk;r03 fnu 15jksM+ dfVax gsrq izkFkZuk i=ksa dk fuLrkj.k@vuqefr03 fnu 16igys ls yxh fQfVax ds u tyus dh f'kdk;r02 fnu 17lEifRr ds gLrkUrj.k Hkou&Lokeh dh e`R;q gks tkus vFkok lEifRr dk cVokjk gks tkus laca/kh f'kdk;r,d ekg 18diV iw.kZ vFkok ckyk&ckyk x;s uke ifjoZru@E;wVs'ku ds fo: f'kdk;r,d lIrkg 19lEifRr dj fu/kkZj.k esa Hksts x;s uksfVl ij izkIr gksus okyh vkifRr;ksa dk fuLrkj.k,d ekg 20[kjkc gS.M iEiksa ls lacaf/kr f'kdk;r03 fnu 21vke jkLrs esa voS/k lhoj VSad cukus ds laca/k esa f'kdk;rrRdky 22ikuh dk yhdst01 fnu 23ikuh u vkus dh f'kdk;r01 fnu 24ikuh xUnk vkus dh f'kdk;r01 fnu 25ty Hkjko dh f'kdk;rrRdky 26gS.M iEi vkfn [kjkc gksus dh f'kdk;r03 fnu 27lhoj pksd@vksoj yks gksus dh f'kdk;r03 fnu 28lhoj dk