icta spring meeting 2019...email katie day [email protected] or june monroe at [email protected] •...

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ICTA Spring Meeting 2019

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Page 1: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

ICTA Spring Meeting 2019

Page 2: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

Agenda

• Introductions

• State of the BMV

• Distributions

• Mobile Home Topics• Data Use Agreement

• Transactional Questions

• Questions

Page 3: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

Introductions

Kevin GarveyChief Operating Officer

Keri WashabaughExecutive Director of Titles

and Registrations

[email protected]

Desk: (317) 233-1546

[email protected]

Desk: (317) 232-4688

Page 4: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date
Page 5: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

STRATEGIC PLAN

Indiana BMV Pillars

Page 6: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

Strategic Plan

Agency Metrics

Page 7: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

% Customer Time in Branch < 15 Minutes

Page 8: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

% Transactions Performed Outside Branch

Page 9: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

Customer Satisfaction

Page 10: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

Real ID Conversion Rate

Page 11: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

Distributions

$1,187,877,568

Fees and Taxes Collected

FY 2018

Page 12: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

Distribution Process

Excise tax

collected daily

from registration

transactions

Held for 14 days Distributed to

county accounts

Note: Watercraft excise tax is

distributed on a monthly basis.

Reports uploaded

to FTP site

Minimum twice per week

Page 13: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

Distribution Process Notes

BMV to

distribute guide

to access FTP

site

Currently

evaluating best

communication

methods

Improvements

coming in

system

modernization

Page 14: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

Mobile Home Data Use Agreement

What Is It?

Visibility to all mobile

homes titled in county

How Do You Get It?

Email Katie Day [email protected] or

June Monroe at [email protected]

• File 5/10/18 and before was uploaded in May of 2018

• File 5/11/18 to end date of most recent quarter

• Ongoing quarterly files

Note: All files auto-delete after 60 days

What Will I Receive?

Page 15: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

Data Use Agreement Continued

28 # of counties currently

participating in program

Agreement expires 6/30/2019

• Require new agreement for continuing participation

• New agreement will be for 2 years

• Must complete agreement that expires 6/30/2019

• May request the additional agreement for continuing

participation at same time

New Participation

Page 16: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

Mobile Home Information

https://www.in.gov/bmv/2486.htm

Page 17: ICTA Spring Meeting 2019...Email Katie Day kday2@bmv.in.gov or June Monroe at jmonroe@bmv.in.gov • File 5/10/18 and before was uploaded in May of 2018 • File 5/11/18 to end date

Questions?