Human-centered Design Research to Explore Disruptive Opportunities with Flexible/Stretchable Wearables in the Internet of Things

BEST LAB, UC BERKELEY PI - Alice Agogino

2015-2016

Research Goal The goal of this research is to identify user needs to explore disruptive opportunities in order to develop innovative device concepts inspired by emerging wearable and the Internet of Things markets.

Research Objective (1) Identify the barriers, opportunities and user needs based on

various human-centered design research methods. (2) Explore new product and service concepts from the user needs

analysis. (3) Design and test compelling conceptual prototypes and user

scenarios.

Alice Agogino Principal Investigator

Osvaldo Romero Mechanical Designer

Euiyoung Kim Graduate Lead

Daniel Lim Prototyping Expert

Chloe Ng Undergraduate Researcher (Media Studies and English)

Faye Han Undergraduate Researcher (EECS & Cognitive Science)

Geun Ho Ahn Undergraduate Researcher

(EECS)

Peter Chau Undergraduate Researcher

(EECS)

Melanie Silva Undergraduate Researcher (Cognitive Science & EECS)

Serena Chang Undergraduate Researcher

(EECS)

Tim Chan Undergraduate Researcher

(EECS)

Chai Lall Undergraduate Researcher

(IEOR)

Team Members 2015-2016

Design ProcessA total of 70 people were interviewed as part of our design process. An additional 35 people gave feedback in a trade show feedback session on December, 2015. Over 30 different locations were visited for observations such as cafes, streets, gyms, music festivals. Appendix A-1 contained user needs research from 4 sub project teams during the Fall 2015-Spring 2016 semesters. 71 core user needs are defined and more than 450 concepts were developed and examined to explore potential research focuses. The target markets, design processes and mission statements for these 4 teams are summarized below.

70

Interviews

30

Observations Final Prototypes

70

User needs

450

Concepts

12

(Selected) Concepts

Drink Well Run

Bass BandJoey

Selected User Needs 2015-2016

Emotional connectedness - Facilitates emotional connection with those around users

Non-intrusive and functional - Allows focus on desired function within the environmental context

Fills in shortcomings of smart phone - Provides functionality not possible with current smart phones

Aesthetics - Easily incorporated with user’s life style and design aesthetics; non-intrusive design that melts into their existing belongings and clothes

Portability - Lightweight and convenient to carry around in daily life

Durability - Able to be used for long periods of time in intended contexts

Design Process: Concept Generation

450 Concept Generation

Museum assistant design sketch Non-intrusive wearable device that would enhance the museum experience without interrupting the engagement with the art.

Concert tattoo A solution to investigate the different ways a person can grab another’s attention and potentially be able to locate others.

Connected glove A wearable glove that displays notifications at the top of your hand.

Input Method Concepts Clustering

Initial Concepts Clustering from Samsung Run

Embedded Clothing Concepts Clustering

Clothes Concepts ClusteringVisual Output Concepts Clustering

Example Concepts in half sheets

Opportunity Space 2015-2016

X: Functional Focus vs. Emotional Value Y: Interactive vs. Passive

Passive

Interactive

Emotional Value

Functional Focus

Wearables #100

IoT Run #76

Festivals #50

Festivals #41

#24 #8

X: Functional Focus vs. Emotional Value Y: Context-Sensitive vs. Context-Independent

Context-Independent

Context-Sensitive

Emotional ValueFunctional Focus

Wearables #100

IoT Run #62

Festivals #67

Festivals #41

Opportunity Space 2015-2016

#14

#7

#8

#8

Mission & Top User Needs 2015-2016

Parent: Peace of mind Parent: Maintain “line of sight

with child”

Child: Aspirational with child-friendly watch

Child: Comfortable & appealing

Emotional connection between parent and child

Enhanced concert experience

Health & Safety

Appearance

Durability

Comfort

Running functions & music without phone

Non-intrusive: focus on the running

experience

Novel functionality: makes life easier

Regular use

Non-intrusive

Aesthetically appealing

DrinkWellSamsung RunBass BandJoey

Create a child-friendly wearable device that

provides “Peace of Mind” and “Emotional

Connection” when parents and children separated

Create a wearable device that enhances

the music festival experience

Enhance a user’s running experience by creating a

distraction free environment, providing

complete control of music, metrics and phone

functionality

Create a sustainable solution that optimizes

hydration in an increasingly health-

conscious world

Solution Space 2015-2016

X: Functional Focus vs. Emotional Value Y: Interactive vs. Passive

Passive

Interactive

Emotional ValueFunctional Focus

DrinkWell

Samsung Run

Bass Band

Joey

X: Functional Focus vs. Emotional Value Y: Context-Sensitive vs. Context-Independent

Context-Independent

Context-Sensitive

Emotional ValueFunctional Focus

Solution Space 2015-2016

DrinkWell

Samsung Run

Bass Band Joey

Design Process: Low-Fidelity Prototyping

Create a child-friendly wearable device that provides “Peace of Mind” and “Emotional Connection” when parents and children separated

BassBandCreate a wearable device that enhances the music festival experience

BassBand enhances the music experience. It is feasible, sleek, comfortable, and durable and—most importantly—creates a healthier and safer festival experience.

A sleek and portable wearable that syncs to the beat of music, creating bass vibrational sensations all throughout the user's body.

Six vibrating motors, easy on-off clip, and soft, easily adjustable band

Samsung RunEnhance a user’s running experience by creating a distraction free environment, providing complete control of music, metrics and phone functionality

Thumb to finger contact for control- It’s modular, electronics removal & different gloves washable

Glove User Interface Flow DiagramUser Testing

Low Fidelity Prototype of Shoe and Glove Concepts

DrinkWell Create a sustainable solution that optimizes hydration in an increasingly health-conscious world

Initial 3D Print of Bottle 2 with Cap 1 (LEFT) and Cap 3 (RIGHT) Using Type A Printers

Snap lid concept with straight body

Tapered body concept Tapered cap and magnetic cap concept

Detailed tapered body and magnetic cap design

DrinkWell Application Hydration Tracker and Weekly Achievement (Left to Right)

Final 3D Print of Bottle Using Etcheverry Printers with a Coat of Color

Example Design Roadmap - JOEYCreate a child-friendly wearable device that provides “Peace of Mind” and “Emotional Connection” when parents and children separated

• Three Phases (Near-term, Mid-term, and Long-term) • Integrating design research outcome into the Design Roadmaps • Mapping the Design Roadmaps with Technology adaptions

Phase 1 Phase 2 Phase 3

Key QuotesQuota&onsyoufoundoutfromdesignresearch:observa&on,interviews,Open-endedsurveyresponses.

Core NeedsUser’sdesires.Representa&velatent,unmet-userneedsinterpretedfromkeyquotesinthepreviousstep.

Design PrinciplesConsideringyourbusiness,ac&onabledesignprinciplestoguidethedesignofyourproduct/servicedrivenbycoreneedsinthepreviousstage.

VisionOne-linerstatementthatdoesdescribetheclearmidtolong-termgoalofyourbusinessthatspecificenoughincludingdirec&on,objec&veofyourproduct/serviceaswellashow,what.

3 Phases of Product/Service DevelopmentDescribethemasaformofoneofproduct,service,prototype,and/orexperience.

Phase 2 (Mid-term)

Phase 3 (Long-term)

Phase 1 (Near-term)Experience (High)

Experience (High)

Experience (High)

Experience (sub) Experience (sub) Experience (sub)

Form factors Form factors Form factors

Technologies Technologies Technologies

Kim et. al., Design Roadmap Worksheet, 2016

Provide parents peace of mind through location tracking and emoticon exchange.

Provide voice calls, let users give and receive immediate reactions.

Phase 1 (Short-term)

Phase 2 (Mid-term)

Phase 3 (Long-term)

Joey 1 Joey 2 Joey 3

High-end (Premium)

Low-end (Mass)

Pinkie 1 Pinkie 2

Corresponding User need

Parents slowly give children more independence by allowing them to be out of sight but not off the premise.

Kids learn to earn emojis by accomplishing parent-specific tasks (brushing teeth, doing HW, etc.)

Kids develop a social bond with other kids through phone and chatting.

Short-range location tracker that is not noticeable enough for strangers.

The older children get, the more freedom is provided by parents with added features.

Gamification feature is included, for child development.

Independence Achievement Social

PublicationASME JMDASME IDETC/DTMICED

2013-2016

Journal/Conference Papers Kim, E., Chung J., Beckman S,, Agogino, A. M., 2016, “Design Roadmapping: A Framework And Case Study Of Planning Development Of High-Tech Products In Silicon Valley,” ASME Journal of Mechanical Design Special Issue on Design Theory and Methodologies (Accepted).

Kim, E., Chung J., Beckman S,, Agogino, A. M., 2016, “Design Roadmapping: A Framework And Case Study Of Planning Development Of High-Tech Products In Silicon Valley,” Proc. of ASME 2016 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, North Carolina, Charlotte.

Kim, E., Yao S, and Agogino, A. M., 2015, “Design Roadmapping: Challenges and Opportunities," DS 80-6, Proceedings of the 20th International Conference on Engineering Design (ICED 15), Vol 6, Milan, pp. 85-94.

Kim, E., Kocsik, V. S., Basnage C. E., Agogino, A. M., 2013, “Human-Centric Study of Digital-Paper Transitions: Framing Design Opportunity Spaces”, In DS 75-7: Proceedings of the 19th International Conference on Engineering Design (ICED13), Design for Harmonies, Vol. 7: Human Behaviour in Design, Seoul, Korea, 19-22.08. 2013.August 2013. Won Reviewers’s Favourite Award.

Publication (Cont’d)

Thesis, Posters, Technical Reports

Master of Engineering Thesis Papers Alameddine, Nada. “Samsung IOT: Hardware Design in a Children’s Wearable Device.” Diss. UC Berkeley, 2016.

Print.

Cho, Hyunil. “User Experience Design for IoT Wearable Device: Concept Visualization in Iterative Design Process.” Diss. UC Berkeley, 2016. Print.

Dehghani, Borna. “Samsung IoT: Wearable Product Development: Mechanical and Industrial Design, and 3D Modeling.” Diss. UC Berkeley, 2016. Print.

Kim, Hyeji. "Samsung IoT Wearable Product Development Quantitative Analysis of User Experience Expectations on Wearables: Computerized Clustering and Scenario-based Conjoint." Diss. UC Berkeley, 2016. Print.

Tung, Jessie, “Design for Manufacturing of a Child-Friendly Wearable Project.” Diss. UC Berkeley, 2016. Print.

Chinen, J., “IoT and the Restorative Smart Office,” MEng Capstone report, UC Berkeley, 2015. Print.

Frese, W.J., “Design of a Bioreactive System for Emotionally Intelligent Internet of Things Environments,” MEng Capstone report, UC Berkeley, 2015. Print.

Hamstra, L.B. “Environmental Responses to Stress in the Office of the Future,” MEng Capstone report, UC Berkeley, 2015. Print.

Lim, D., Rapid Prototying in UX Design Research for the Internet of Things,” MEng Capstone report, UC Berkeley, 2015. Print.

Segovia, O., “Audio, IoT and the Advent of the Smart Office,” MEng Capstone report, UC Berkeley, 2015. Print.

2013-2016

BEST LAB, UC BERKELEY best.berkeley.edu

Alice Agogino agogino@berkeley.edu

Euiyoung Kim euiyoungkim@berkeley.edu