hr help desk
TRANSCRIPT
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www.lbisoftware.com
LBi HR Help DeskWebinar Series
Presented by:Howard Kaplan
Director of Business Development
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Agenda
• LBi Overview• HR Help Desk Overview– Differentiators– Technology– Reporting & Analytics– What’s New in 5.0
• HR Help Desk Demonstration
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LBi Software
• Established 1982– Small and agile – Personal attention– Emphasis on quality, not volume– Strategic clients enjoy 1:1 account management
• Primary Focus on Human Capital Mgmt (HCM) Solutions– Legacy in custom HCM development– Custom & packaged solutions
• Over 13 years of experience with Tier 1 ERP
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LBi Software
• Web 2.0 Development expertise
• IVR/CTI/Speech Recognition expertise
• Mission/Business Critical solution delivery
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LBi Packaged Applications
• HR Help Desk - a browser-based help desk and knowledgebase application for managing and tracking employee payroll and benefit issues
• Time & Attendance - application for entering and managing employee attendance, labor hours, and absence information
• On-line Benefit Enrollment - Online enrollment that allows employees to manage their annual benefit selections in a paperless environment
• Employee Self-Service Portal - a self-service application that gives employees instant access to their own individual data and corporate information
Built on 20+ years experience in Human Resources
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HR Help Desk Highlights
An HR-Specific help desk solution Confidentiality & Security 2 Knowledgebases+
Wiki KB Common Problems KB Extensive Case Search
Document Repository Built-in work flow Custom & Standard Tasks Employee Interactions Integrates with your HRMS Email integration Employee surveys Executive Dashboard Very easy to use
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HR Help Desk Differentiators
• Built specifically for HRIS integration• Unique hybrid packaged / customized solution– Feature rich– Designed from the ground up for rapid modification to
exacting client needs
• Scales to tens of thousands of users
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HR Help Desk Differentiators
• Multi-platform architecture• On premise or hosted deployment• Multi-Language option• LBi depth of experience in large scale HCM
deployments
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HR Help Desk Technology
• Developed in J2EE• 100% Web based
– Any browser (IE, Firefox, Chrome, etc.)– IPhone/IPad, Android native browsers– No controls to install (Flash, ActiveX, Silverlight, Java Applets, etc.)
• Single Sign-on• Supports multiple databases
– MySQL– Oracle– DB2– Microsoft SQL Server
• Supports multiple OS’s– Linux– Windows– Solaris
/ / / /
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HR Help Desk Case Entry Options
Flexible Employee Access
Secure Web Portal Access
Email: Email forms Formatted email text
Phone – CTI/IVR Calls auto routed to CSR
computer screen & phone Ticket created via voice
response and dialtone commands
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HR Help Desk Reporting
Turn one report into several:• Quick Answers• Urgent Cases• Overdue Cases• Closed Cases
– By CSR/Agent– By Division– By Category– By Date Range
Save custom filtered reports for later retrieval
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HR Help Desk Report Export
Save fully formatted reports in multiple file types
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HR Help Desk Data Export
Easy data extractionTurn report data into actionable analytics:
Excel Pivot Tables & Charts
Other Analytic programs Data extraction for non-technical users
direct from every report screen
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HR Help Desk Executive Dashboard
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What’s New in 5.0
• Employee Interactions – Maintain the dialogue between employees & HR, and HR to HR
• Document Repository – Store all HR documents for easy retrieval
• Report Templates – Generate custom reports on the fly and save for local or system-wide access
• Report Scheduler – Select frequency and create recipient lists• Custom Alerts – Send alerts specific to location and department• New Aging Options – Include/exclude holidays and weekends;
age by day or by hour
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www.lbisoftware.com
HR Help DeskDemonstration