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HOTEL MANAGEMENT SOFTWARE DECEMBER 2018

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C O N T E N T S

Introduction

Defining Hotel Management Software

FrontRunners (Small & Enterprise Vendors)

Runners Up

Methodology Basics

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This FrontRunners analysis is a data-driven assessment

identifying products in the Hotel Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for Usability (x-axis) and User Recommended (y-axis). FrontRunners then plots 10-15 products each on a Small Vendor and an Enterprise Vendor graphic, based on vendor business size, per category.

In the Hotel Management FrontRunners infographic, the minimum qualifying scores were 3.89 for Usability and 3.67 for User Recommended.

To be considered for the Hotel Management FrontRunners, a product needed a minimum of 20 user reviews published within 18 months of the evaluation period. Products needed a minimum ser rating score of 3.0 for both Usability and User Recommended.

I N T R O D U C T I O N

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INTRODUCTION

The minimum score cutoff to be included in the FrontRunners graphic varies by category, depending on the range of scores in each category. No product with a score less than 3.0 in either dimension is included in any FrontRunners graphic. For products included, the Usability and User Recommended scores determine their positions on the FrontRunners graphic.

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Hotel Management software helps organizations perform

daily duties, such as manage reservations, check in guests and coordinate housekeeping, as well as enhance the guest experience using customer relationship management.

Software Advice’s FrontRunners is focused on the North American Hotel Management software market. We identify this set of core capabilities for the Hotel Management software category: reservation management,

front office and housekeeping management, as well as at least one of the following: point of sale and/or maintenance management.

D E F I N I N G H O T E L M A N AG E M E N T S O F T WA R E

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For each individual rating in both the Usability and User Recommended criteria, the methodology

weighs recent reviews more heavily.

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4.93.6

4.9

3.6

USABILITY

innRoad

eZee Absolute

eZee FrontdeskHotelogix

Cloudbeds

SkyTouch

ReservationKey

SabeeAppClock PMS

SirvoyResnexus

RMS Hospitality Cloud

Frontdesk Anywhere

RDPWin V5

EasyInnkeeping

F R O N T R U N N E R S ( S M A L L & E N T E R P R I S E V E N D O R S )

FRONTRUNNERS® FOR HOTEL MANAGEMENT, DECEMBER 2018

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F R O N T R U N N E R S S C O R E S

( S M A L L V E N D O R S )

TOTAL SCORE

USABILITY SCORE

USER RECOMMENDED

SCORE

1 ReservationKey 9.66 4.83 4.84

2 SabeeApp 9.40 4.76 4.63

3 Clock PMS 9.37 4.75 4.62

4 Sirvoy 9.33 4.67 4.67

5 Resnexus 9.18 4.54 4.64

6 RMS Hospitality Cloud 8.83 4.43 4.40

7 EasyInnkeeping 8.38 4.28 4.10

8 Frontdesk Anywhere 8.36 4.29 4.08

9 RDPWin V5 7.58 3.90 3.68

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F R O N T R U N N E R S S C O R E S

( E N T E R P R I S E V E N D O R S )

TOTAL SCORE

USABILITY SCORE

USER RECOMMENDED

SCORE

1 innRoad 9.24 4.65 4.59

2 eZee Absolute 9.15 4.67 4.48

3 eZee Frontdesk 8.92 4.58 4.34

4 Hotelogix 8.83 4.50 4.33

5 Cloudbeds 8.46 4.28 4.17

6 SkyTouch 8.16 4.31 3.85

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R U N N E R S U P

360 HMS

AbodeBooking

Agilysys LMS

Alexandros Front Office

Amadeus Hotels

AppHotel

AppShore

ASI Frontdesk

Asia Tech Hotel Channel Manager

Assyst System

ATRIO

AVISHM - Hotel Management Solution

Ayenda

Base7booking

BeeRent

Bellboy

Benson

BestRez

Bigfoot Hotel Booking Engine

Bitochon CRM

Booking Automation

Booking Engine - Axis Rooms

Booking Factory

Boost-Inn

bpm’online service

Business Plus Accounting Hotel

Cenium Hospitality ERP

Champagne

Check-Inn PMS

CiiRUS

Cincom Synchrony

Clerk

Cloudinn

Colibri PMS

CSS Property Management Systems

Dashbell

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DeskPRO

Dixa

eCABS

Elina

eSalesTrack CRM

eviivo suite

Execu/Suite

eZee Optimus

FantasticStay

Fidelity Hotel Management

fiesta

Five Star

Folio Plus

FortuneNEXT 6i

Frontaide

FrontClerk Property Management

FrontDesk Master

GENKAN

Genoo

Guest Tracker

GuestALL RSO

GuestCentrix

GuestJoy

GuestPoint

GuestWare

Guesty

HappyBooking

HelloLeadz

Help.com Chat

Hipar Hotel Management Software

HOP

Hospitality Software

Hotel Booking System

HOTEL CLOUD DATABASE by Software Group

Hotel Crux

Hotel iDesk

Hotel Management System

hotel SalesPro

Hoteldruid

HotelEYE

Hotelist

Hotello

hotelminder

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HoteloPro

HotelPORT

Hotels Online (HOL)

HotelSimply

HotSOS

IBC Platform

iHotel

iHotelier

iMagic Hotel Reservation

IncidentMonitor

Infor Hospitality Suite

Inngenius PMS

Innkeeper’s Advantage

INNsight.com

InnTender

IQWARE PMS

iuvoDesk Help Desk

JCL Hotel

Keepmebooked

KiteDesk

Kross Booking Suite

KulaHub

Laalsa Mala Connect

LeadByte

LeadExec

Legrand CRM

Lettuce InnKeeper PMS

Libra OnDemand Hospitality Management System

Little Hotelier

Lodge Services

Lodgical Solution

Maestro PMS

Magpie Property Management

MakesBridge Marketing Automation

ManCloud

Mapping.Works

MegaHIS

MICROS OPERA PMS

Mirage

Monkport Hotel Management

Moonicorn

MotelMate

MQSYS Hotel Management System

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MSI CloudPM

mycloud PMS

MyHMS

MyPMS

Mytruehotel

NAVIS Suite

Net-Results Marketing Automation

NewBook

Nitesoft

Nitrogen

OASIS by IntelliTek

Octorate

Odysys

ONETECH.PMS

Online Booking Engine

OpenHotel PMS

Optima PMS

OtelMS

Our People

PAN Hospitality Suite

PMS Cloud

PMS Expert

PMS PRO

POS Online

ProBusinessTools

ProposalPath

Pure Automate

QiK A.R.M.S

QuestBack Enterprise Feedback Suite

Quore

Reflect CRM Software

RentalsForce

Resort Management System

Resort Manager

Revpar Guru

RezEasy

RezStream Cloud PMS

Rezware XP7

RightNow CX

RommPriceGenie

Roombler

RoomKeyPMS

roomMaster

RoomRaccoon

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Roomsy

Routier

Rover PMS

SanityOS

Satin Software

ScribbleLive

Service Tracking

ServiceTonic

Setshape.com

SevenRooms

Siros Management Solution

Sistem Otel

Skyware

Smart HMS M Series

Smart Hotel

SMS|Host

Social Tables

SprinxCRM

Switch.cm

The Online Booking Engine

TRACK Pulse

TradeMeSoft Hotel

TripsCommerce

TriumphCRM

uHotelBooking

Vendor Remote

VeriShow

Visual Matrix PMS

Vitalblocks CRM

Vocalcom

Web+Center

WebPMSPro

WebQA

WebRezPro PMS

WebsiteAlive

Whisbi

WinHMS Express

Xotelia

Zara HS

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The FrontRunners methodology assesses and calculates a

score for products on two primary dimensions: Usability on the x-axis and User Recommended on the y-axis.

The Usability score is a weighted average of user ratings including:

• End-user ratings of one to five stars on the product’s ease of use.

• End-user ratings of one to five stars on the product’s functionality.

The User Recommended score is an overall weighted average of scores including:

• End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

• End-user ratings of one to five stars on how likely they are to recommend the product to others.

There are up to two FrontRunners graphics for each market, one Small Vendors and one Enterprise Vendors graphic. The Small Vendors graphic highlights qualifiers from smaller (by employee size) vendors, while the Enterprise Vendors graphic displays qualifiers for larger (by employee size) vendors.

M E T H O D O L O GY B A S I C S

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METHODOLOGY BASICS

Markets are defined by a core set of functionality, and to be eligible for FrontRunners, products must offer that core set of functionality. Core functionality required is determined by our research analysts, who provide coverage for and have familiarity with products in that market. Additionally, a product must have at least 20 unique user-submitted product reviews published within 18 months of the start of the analysis period across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com.

Inclusion in the Small Vendor or Enterprise Vendor FrontRunners graphics is based on vendor employee count. Vendors eligible for the Enterprise Vendor graphic must have more than the median employee count for all vendors in the market, or 100 employees—whichever is greater. Vendors whose employee counts do not meet either of those thresholds qualify for the Small Vendor graphic.

1 In the event fewer than 10 products qualify for either a Small Vendors or Enterprise Vendors FrontRunners graphic, the vendors that do qualify will be combined into a single graphic.

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