Software for Hotel managementFrontHotel

Integral ManagementBooking and Reservations• Occupationlevelbyhotel,bydateandbyroomtype.• Availableandreservedroomsbyhotelandbydate.• Allotmentsbyhotelandbydate.• Blockingroomsbydateorbydaterank(repairs,lowseason...).• Quickentry for individualandgroup reservations,withorwithoutpreviouspricingand roomallocation,preassignationforVIPclients.

• Differentviewsforthesamereservation:summary,withdailyreport,withroomsreport.• Fastentryofguestthroughdocumentsscannerforpassports,drivinglicences,etc...• Advancedpaymentanddepositcontrolatanymoment,beforeorafterCheck-In.• QuicksearchforReservations.• Auditofstatusorreservationdatachanges,registeringdate,hourandemployeemakingthechange.• Dailygraphicplanningofrooms.• Segmentationof reservationsby status:withbudget,without confirmation, confirmed, void,notpresented,etc...Creationofnewstatus.

• Configurabledocumentsprintout(invoices,reservations,budgets)foranytypeofprinter:textorgraphic.

Booking Screen

At the Restaurant:FrontRest and TeleComanda• ControlofServicesincludedinthereservationbyroomandperson• Direct charges from Restaurant to the room, from a point of sale terminal(FrontRest)orfromahandterminal(Telecomanda)

• Boardmanagement:Bed&Breakfast,FullBoard,Halfboard…• ChargestoFunctionroomsandEventsmanagementbookedattheHotel.Compact Touch Terminal

Win time and money by taking orders directly from the table with TeleComanda

Housekeeping• Statusassignationtotherooms.• Intuitive display through colors andreferences.

• Printout of the Status report today andtomorrow.

• Filterofstatusbyfloor.Moreover: stock control, assign task toemployees, laundry services, amenities androom-servicemanagement,etc…

Invoicing and Collections• Severalroomsundersingleinvoicedetailingorgroupingthecharges• Changeofchargenameatclientrequest.• Fastmodificationofaninvoiceonceithasbeenproduced.• AutomaticinvoicingforTravelAgenciesandTourOperators.• Advancedpaymentanddepositcontrol.• Reservationinvoicingatanymoment,beforeorafterCheck-In.• Fastinputofchargestorooms(parking,minibar…).• Assignationofdifferentreservationstothesameinvoice.

Main advantages• Ease of use:Thankstovisual and

touch screen design very littletrainingisrequired.

• Reliability:WithSQLServer,Dataisalwaysprotectedevenduring timesof maximum workload and multi-userenvironments.

• Security: Users identify themselvesby fingerprint in order to accessfunctionsandpermissions.

• Scalable: Can be adapted to theindividual client’s structure, from asmallhoteltoalargechain..

• Customize: An ICG solution foreach business area: Reception,Administration, Reservations, StaffManageress, Kitchen, Restaurant,CompanyStore,management…

Fast Check-In Screen

The mostcomplete solution

for Hotel Management

Prices and contracts• Unlimitednumberofratesbyroomtype,boardandseasonalrate.• Graphicdefinitionofcalendarbyseason.• Specialcontractswithagencies:discountsbyrate,calendarbyseason,quotasandreleasebyseason,creditlimit,paymenttype,commissions.

• Vacationpackagesandpromotions.

Rooms planning Graphic Schedule with prices application

Function and Meeting Rooms Management• FunctionandMeetingRoomsManagement.• Dailyplanningoffunctionandmeetingroomsoccupation.• Segmentation of function and meeting rooms reservation by status: with budget, withoutconfirmation,confirmed,void,notshow,etc…Creationofnewstatus.

• Unlimitedcreationoffreefields:Assemblytypeetc…• Listbyservicetype,functionandmeetingrooms.• EventManagementsuchasweddings,conventions,concerts…

Statistics for taking decisions• Daily closing reports: charges for theday,rooms without charges, pre-invoicing ofoccupied rooms, credits, deductions,entriesandexitsfornextday…

• Daily forecastofkitchenservices includedinboard(breakfast,lunch,dinner).

• Dailypolicereportwithguestdetails.• Assistanceincreationofreportstocontroland track reservations: entries, exits, byagency,byclient,withorwithoutvaluation…

• Occupationorproductionreportsbetweentwoperiodsbytypeoflodgingandboard.

Golf Course• Controloftheindiviudalorgroupplaysfromdifferenttees.

• Buggiesandtrolleysrent.• Coursemaintenance:installations,repairs...

• School:Scheduleandclasses.• Periodicinvoicingofthemembershipfees.

• Integrationwithotherbusinessareas:café,restaurant,shop...

Spa and Resort• Scheduledisplayoftheresourcesandemployeesavailability.

• Capacitymanagementintermalspa.• Packagemanagement.• Loyaltycards.• Settlementwiththirdpartiescompanies(physiotherapy...).

At the shop:FrontRetail• VerticalsolutionsforalllinesofshopslocatedwithintheHotel.

• Chargestoaroomcheckingcreditavailable.

Link with other devices• DoorCardcontrol.• Telephonicswitchboard.• Documentscannerforfastcheck-in.

• Pay-Tv.Touch terminal with customer display

Production Graphic by department

D-FRHENG-302

ICG and the ICG logo are registered trademarks of Iniciatives de Comunicacions Gèminis. All rights reserved.

Distributed by:ICG has been certifiedwith the quality standard

ISO 9001:2000

Technology and Experience since 1985

Real-time multi-hotel managementFrontHotel

Central Reservations for Hotel chains• Install FrontHotelcentrallyandyouwill haveaccess in real time to theoccupation levelandallreservationsfromeachhotel inyourchain,aswellasInvoicing,Collectionsandadvancedpaymentstogetherwithoccupationlevelsandroomplanning…

• Enter a reservation centrally for any Hotel and this reservation will automatically appear atselectedHotel.

• EachHoteloperatesonastand-alonebasis(withindividualdatabase),butReservationsenteredcentrally,fromanyotherhotelinthechainorfromthewebsiteareautomaticallyreceivedandbookingswillbeupdated.

ICGRemote: Communication in real time• Reservations, Invoices, Collections and all other transactions from each Hotel will be sentautomaticallyforeachUserinrealtimetocentralHQ.

• IfconnectionunavailablewithCentralHQ,eachHotelcontinuesworkinginanautonomousway.Whencommunicationisrestoredallnon-senttransactionsaresenttoCentralHQwithoutanyneedforuserintervention.

• Allcontractswithagencies,specialconditions,pricelist,seasons,quotas,etcareenteredatCentralHQandwillalsobeautomaticallysenttoeachHotel.

ICGManager: Integral management of all the departments• Integralmanagementforalldepartments• Centralizedinformationforallbusinessareas:hotel,restaurant,shops…• Warehouseandpurchasesmanagement.• Warehousetransfersandautomaticreplacement.• FinancialMultibusinessmanagement.• Consolidatedsalesandproductionreports.• Detailed audit reports by business area and employee: complementaries, price changes,discounts,voids,credits,staffmeal,wastage…

Dash boards with red lights and warnings of the sales in a chain of establishments

ICG Business IntelligenceA tool that provides business intelligenceThanks to the lights and the warnings, ICGBusinessIntelligenceshowsadeepanalysisofthesaleswithmultipledimensionsandmana-gementindicators,givingthatwaytoolstoanycompanyinordertodefinestrategiesandtakedecisions.

FrontHotel WebReservations through the web• Take advantage of your corporativeweb.LinkyourwebsitewithFrontHotelWebandfromanyplaceintheworld,youwillreceivedirectlythereservationsintheFrontHoteldatabase.

• Confirmationofthereservationthroughe-mailtotheclientandtothehotel.

• Packs and offers of activities andserviceswithandwithoutspendingthenightatthehotel.

• Picturesanddescriptivetextsfromthehotelandrooms.

• It incorporates theGatewayPaymentwhich allows the client to pay thereservationtothehotel.

E-mails and SMSIt includes the most complete loyal-ty System available in the market,allowing to do more customized ac-tionstotheclients:

• Sendingsms,e-mailsandoffers.• PromotionsbyclientorTourOperators.

• Filterclientsselectiondependingonthesalesandfreefields