Hosted VoiceTaking It to the Next Level

July 2014

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Hosted Voice Improvements

2© EarthLink, Inc.Proprietary and Confidential

Front End Ordering - Easier to Order and Upsell

Provisioning - Get Paid Faster

Training and Care - Enhance Customer Experience

Announcing Mobile Communicator

• Make product stickier for existing customers

• Quality of Service controls on WIFI and Cellular

• Make any Mobile Device a Business Line• View and Click to Dial your Company Contacts• Maintain a single Voicemail box with Unified Messaging• Manage call routing and preferences from any PC or MAC• Always be a local call away from your office

We also support Mobile Device Management and End Point Management

Available with any Premium or Remote Worker Seat

eBook & Business Impact Analysis ToolComing Soon!

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Not Just Another TCO Tool!

• Publication of an eBook focused on driving revenue and productivity through cloud-based voice services

• Development of an online Business

Impact Analysis Tool with questions that generate a business output report

eBook & Business Impact Analysis Tool

5© EarthLink, Inc.

• Internal version for additional analysis

• Full output of reports on Savings,

Productivity and Efficiencies gains!

eBook & Business Impact Analysis Tool

6© EarthLink, Inc.

• Internal version for additional analysis

• Full output of reports on Savings,

Productivity and Efficiencies gains!

Coming Soon!

Hosted Contact Center

Standard•Skill-based routing

•Recording•Basic reports

Premium• Social Media•Multi-channel• Screen pops

Platinum•CTI•Work Force Mgmt.•CRM Integration

Polycom VVX – Ethernet Business Media Phones

• Targeted for phone intensive organizations/call centers

• Enhanced ACD• Network based solution• Enables virtual agents• Three agent types

Resources & Updated Collateral

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Hosted Voice Resource Center Mobile Communicator Guides and Video Tutorialshttp://www.earthlinkbusiness.com/voice/hosted-pbx-resource-center.xea

Updated on Partner PortalIncludes Pitch Deck, Win Sheet, Spec Sheet, Brochurehttp://www.earthlinkbusiness.com/collateral.xea

myLink Portalhttps://mylink.earthlinkbusiness.com/web/guest

Questions?Contact your Channel Manager or Agent Support