hipath 3000 5000 v8 last changes

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Communication for the open minded

Siemens Enterprise Communicationswww siemens-enterprise com

DocumentationHiPath 3000/5000 V8Last Changes

Description

A31003-H3580-T100-03-7618

Documentation



Our Quality and Environmental Management Sys-

tems are implemented according to the require-

ments of the ISO9001 and ISO14001 standard

certified by an external certification company.

Copyright © Siemens Enterprise

Communications GmbH & Co. KG 2011Hofmannstr. 51, 80200 München

Siemens Enterprise Communications GmbH & Co. KG

is a Trademark Licensee of Siemens AG

Reference No.: A31003-H3580-T100-03-7618

The information provided in this document contains

merely general descriptions or characteristics of

performance which in case of actual use do not always

apply as described or which may change as a result of

further development of the products. An obligation to

provide the respective characteristics shall only exist if

expressly agreed in the terms of contract. Availability

and technical specifications are subject to change

without notice.

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Communications GmbH & Co. KG.

All other company, brand, product and service names

are trademarks or registered trademarks of their re-Siemens Enterprise Communicationswww.siemens-enterprise.com

Communication for the open minded



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Content

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HiPath 3000/5000 V8, Last Changes, Description I

Content 0

1 Intention of this document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

2 Windows Server 2008 and DB Feature Server of HiPath 3000/5000 V8 . . . . . . . . . . . . . . . . . . . . . . . . . . . 32.1 Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

3 H88569: "SLMAV: Missing part number on the service documentation, product image". . . . . . . . . . . 113.1 Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4 H84417, NA06305471: "MoH for HiPath 3000 is played instead of MoH for OSO" . . . . . . . . . . . . . . . . . 134.1 Administrator documentation OpenScape Office HX V2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5 NA06855125, H86660 "OSO HX Dial By Name" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155.1 Administrator documentation OpenScape Office HX V2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

6 NA04540717, H76647: "Sorting of caller list is wrong" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

6.1 Service Manual HiPath 3000 V8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176.2 System Description HiPath 3000 V8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196.3 User Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216.3.1 HiPath 3000 –

OpenStage 15 T, A31003-S2000-U131-*-7619OpenStage 15 T, A31003-S2000-U134-*-7619 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

6.3.2 HiPath 3000 –OpenStage 20 T, A31003-S2000-U103-*-7619OpenStage 20 T, A31003-S2000-U106-*-7619 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

6.3.3 HiPath 3000 – OpenStage 30 T, A31003-S2000-U143-*-7619 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226.3.4 HiPath 3000 –

OpenStage 40 T (A31003-S2000-U101-*-7619),

OpenStage 40 (A31003-S2000-U107-*-7619) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

7 NA06956802, H88549: "Call charges compressed output not working" . . . . . . . . . . . . . . . . . . . . . . . . . 257.1 Feature Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25



Content Nur für den internen Gebrauch

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II HiPath 3000/5000 V8, Last Changes, Description

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introduction_z01.fm

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HiPath 3000/5000 V8, Last Changes, Description 1

Nur für den internen Gebrauch Intention of this document

1 Intention of this document

Overview

The document "Last Changes" consists of changes for the service documentation and the usermanuals of the HiPath 3000 V8. These changes were indicated after editorial deadline; there-fore, they could’nt be inserted into the current documents. These changes will be inserted intothe following releases.

Marks

In the changed sections of the related books you see the following marks:

● New created texts are highlighted in red.

● Deleted texts are highlighted in red and crossed out.



EinstellungenBS_Win2008_z03.fm

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Windows Server 2008 and DB Feature Server of HiPath 3000/5000 V8

Service Manual

2 Windows Server 2008 and DB Feature Server ofHiPath 3000/5000 V8

2.1 Service Manual

6.8.3 Windows Server 2008

Contents

The following sections are contained:

● section 6.8.3.1, "HiPath 3000 Manager E"

● section 6.8.3.2, "Configuration Changes Required"

● section 6.8.3.3, "Other Considerations"

6.8.3.1 HiPath 3000 Manager E

Connection to a remotely installed HiPath 3000/5000 V8 DB Feature Server

HiPath 3000 Manager E can be used to connect to a remotely installed DB Feature Server. Us-ing the "Transfer" dialog in HiPath Manager E (File -> Transfer...), the user can configurewhether he wants to access a DB Feature Server installed locally or remotely. The user has theoption to specify a different computer name or IP address.

Mapping of an IP address to a computer name

The user can also make a mapping of an IP address to a computer name using the hosts filein Windows located in C:\WINDOWS\system32\drivers\etc\hosts. The computer namemust be real and exist as the computer name of the remote PC and must be added as an alias

in the above file. Upon configuring HiPath 3000 Manager E with the correct address or comput-er name, all the functions presented in the "Transfer" dialog operate as if DB Feature Server isinstalled locally.

Upon entering the "Transfer" dialog for the first time, a default computer name is shown whichis usually the name of the local computer HiPath 3000 Manager E is installed on. If the userwishes to change this to a name matching a remote computer name, he must press Apply,close the dialog and re-open the dialog so that the HiPath 3000 Manager E can detect the ser-vice on the new IP address/computer name.

6-37 Changed: 6.8 Optimizing Operating System Settings -> 6.8.3 Windows Server2008



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Service Manual

6.8.3.2 Configuration Changes Required

Introduction

Connecting to a remote computer running Windows Vista and later or Windows Server 2008may require changes to settings for Windows Firewall and User Account Control (UAC).

The Windows Firewall (formerly known as Internet Connection Firewall) service and DistributedComponent Object Model (DCOM) can cause access denied errors (such as an "RPC ServerUnavailable" error - 0x800706ba or 0x80070005 - General access denied error) when your re-mote computers and accounts, used for remote connections, are not properly configured.

Changes to default DCOM settings and Windows Firewall settings could result in insufficientsecurity for other DCOM enabled applications. Changes to default DCOM settings should bereviewed and approved by your system/security administrator.

Contents

The following sections are contained:

● section 6.8.3.2.1, "Windows Firewall Settings"

● section 6.8.3.2.2, "Configuring DCOM Settings of a COM Application"

● section 6.8.3.2.3, "Editing UAC settings on computer B"

>Important: Note that upon changing an IP address, user may experience an unre-sponsive HiPath 3000 Manager E. This is normal and the user must wait till HiPath3000 Manager E finishes his tasks.




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6.8.3.2.1 Windows Firewall Settings

Let's assume DB Feature Server is installed on Computer B and HiPath Manager E is installedon Computer A. The diagram below illustrates a DCOM connection from Computer A (the local

computer) to Computer B (the remote computer).

To establish this connection, both Windows Firewall and DCOM on Computer B must be con-figured appropriately.

Starting with Windows 2008 Server –on which the DB Feature Server is installed– firewall ex-ceptions are added for each executable program which is part of the DB Feature Server. Thoseare added during installation and removed during uninstall. However, no new firewall rules willbe added during an upgrade of DB Feature Server. The user has to ensure that these firewallrules exist before doing an upgrade. If those rules do not exist, user must perform manually anuninstall of the product and then perform a clean install of DB Feature Server.

Additional setting may be required if computer A’s firewall is enabled.

6.8.3.2.2 Configuring DCOM Settings of a COM Application

Dcomcnfg.exe

Dcomcnfg.exe is a tool that comes with Windows. It allows users to configure the DCOM set-tings of a COM application. It provides a user interface for modifying certain settings in the reg-istry. By using Dcomcnfg.exe, you can enable security either on a computer-wide or a pro-cess-wide basis.

You can enable security for a particular computer so that when a process does not provide itsown security settings, either programmatically or through registry values, the values set byDcomcnfg.exe will be used. Or you can use Dcomcnfg.exe to enable security for a particu-lar application only.

Domains and Permissions

Extra considerations should be taken whether computer A and B belong to the same domain,belong to different domains or both computers are not a member of a domain.

Computer A Computer B

A connects B




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When you have multiple domains, settings in both domains must be made so that domain Atrusts users from domain B and vice versa.

For DCOM to work properly, trust must be established on both domain controllers. Refer to

Microsoft Windows Server documentation for information on how to setup trusts between do-mains. Once the trusts have been setup on your domain controllers, you can proceed with usingdcomcnfg.exe to modify the DCOM settings.

When a Windows PC is not a member of the domain, the ONLY user accounts it will trust arethose it finds in its local security database. If you attempt to connect to a remote server and arereceiving an "Access Denied" or similar error, you are experiencing permission issues betweenthe two PCs.

To alleviate the permission issue, the user needs to create the EXACT SAME user accountnames AND passwords on BOTH PCs. For this particular case, please also refer to section 2.1,"6.8.3.2.3 Editing UAC settings on computer B".

In client PC, if the user is a standard user (not administrator), HiPath 3000 Manager E must runwith administration rights (right click in HiPath 3000 Manager E icon -> Run as Administrator)in order to connect to a remotely installed DB Feature Server.

Once permissions are setup properly, user can proceed using the dcomcnfg.exe tool.

Creating a HiPath 3000 Manager E user for remote access on computer B

In order to provide access on computer B to a user who uses HiPath 3000 Manager E, proceedas follows on computer B:

1. Starting the dcomcnfg.exe tool:

a) Click Start -> Run. The "Run" command prompt is displayed.

b) In the "Open:" input field, type in dcomcnfg.

c) Click OK. The dcomcnfg.exe starts and the "Component Services" dialog appears.

2. Creating the new user in the My Computer properties:

a) In the tree view, navigate down Console Root -> Component Services -> Comput-ers -> My Computer until the My Computer branch is selected. In addition, the"COM+ Applications", "DCOM Config", "Running Processes" and "Distributed Trans-action Coordinator" tree components are displayed.

b) In the tree view, right-click My Computer -> in the content menu, click Properties. The"My Computer Properties" dialog is displayed.

c) Click the COM Security tab. The "COM Security" tab consists of the "Access Permis-sions" and the "Launch and Activation Permissions" section. Via both sections, youmust create and set the user account that is accessing the computer B remotely.




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f) In the "Access Permissions" section, click Customize -> Edit. The "Access Permis-sion" dialog with the "Security Limits" tab is displayed. In order to create and set thenew user account which must be the same one like in the previews steps, proceed asfollows:

1. Click Add and create a new account.

2. In the "Group or user names" section, mark the added user account.

3. In the "Permissions for ..." section, activate the Local Access andRemote Access check boxes.

4. In order to save the new settings, click OK.

g) In the "Launch and Activation Permission" section, click Customize -> Edit. The"Launch and Activation Permission" dialog with the "Security Limits" tab is displayed.

In order to create and set the new user account which must be the same one like inthe previews step, proceed as follows:

1. Click Add and create the new account.

2. In the "Group or user names" section, mark the added user account.

3. In the "Permissions for ..." section, activate the Local Launch, Remote Launch,Local Activation and Remote Activation check boxes.

4. In order to save the new settings, click OK.

h) In the "vsrv Properties" dialog, click OK. The vsrv properties are saved and the "Com-

ponent Services" dialog appears again.4. In order to activate the created user, reboot the computer.

Troubleshooting

For troubleshooting DCOM security related problems you may want to turn on DCOM debug-ging to get specific information on the exact DCOM error that is occurring. You can also readabout DCOM logging in the Microsoft knowledge base article http://support.microsoft.com/kb/ 892500. ActivationFailureLoggingLevel and CallFailureLoggingLevel are 2 registry keys thatcan be added using the registry hive editor to troubleshoot DCOM security related problems.Please refer to the above Microsoft article for information on how to enable them.

http://support.microsoft.com/kb/892500







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6.8.3.2.3 Editing UAC settings on computer B

If computer B does not belong to a domain, extra considerations should be taken care of. InWindows Server 2008 variants and moreover starting from Windows Vista, UAC affects con-

nections for non-domain user accounts.

If you connect to a remote computer using a non-domain user account included in the local Ad-ministrators group of the remote computer, then you must explicitly grant remote DCOM ac-cess, activation, and launch rights to the account.

For more information please, refer to the Microsoft knowledge base articlehttp://support.microsoft.com/kb/951016.

You will also need to disable UAC remote restrictions otherwise the user will observe accessdenied errors when using HiPath 3000 Manager E when using the dialog to connect remotelyto a DB Feature Server.

Disabling UAC remote restrictions

To disable UAC remote restrictions on computer B, proceed as follows:

1. Starting the regedit.exe tool:

a) Click Start -> Run. The "Run" command prompt is displayed.

b) In the "Open:" input field, type in regedit.

c) Click OK. The regedit.exe starts and the "Registry Editor" dialog appears.

2. In the tree view, navigate down HKEY_LOCAL_MACHINE -> SOFTWARE -> Microsoft -> Windows -> CurrentVersion -> Policies -> system until the system branch is select-ed. The registry entries of the "system" branch are displayed.

3. If the LocalAccountTokenFilterPolicy registry entry does not exist, proceed as follows:

a) Click Edit -> New -> DWORD Value.

b) Type LocalAccountTokenFilterPolicy, and then press the ENTER keyboardbutton. The LocalAccountTokenFilterPolicy registry entry is created.

4. Right-click LocalAccountTokenFilterPolicy -> in the content menu, click Modify.

5. In the "Value" data field, type 1, and then click OK.

6. Exit the Registry Editor.

7. In order to activate the new setting, reboot the remote computer.






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6.8.3.3 Other Considerations

HiPath 3000 Manager E uses functions that connect to the registry and the service manager ofthe remote computer.

Troubleshooting

While troubleshooting, the user could check whether he can access the services by using thebuilt-in tools of Windows to connect to the windows registry remotely (regedit) or service man-ager via Administrative Tools -> Computer Management. If the user cannot connect viathose tools with the existing user credentials, then the problem is most likely a permissions con-figuration problem.

Stopping DB Feature Service if TAPI 170 is installed

In order to stop DB Feature Server service, if TAPI 170 is installed, right-click DB Feature Serv-er tray icon -> double-click Stop Service.



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3 H88569: "SLMAV: Missing part number on theservice documentation, product image"

3.1 Service Manual

3.1 Functional and Model Overview of the Boards

Functional overview of all boards used

Overview of all board models used

3-23-198

Changed: 3.1 Functional and Model Overview of the BoardsChanged: 3.3.19 SLMAV

Table 3-1 HiPath 3000 - Functional Overview of All Boards Used

Board Part number Model

Peripheral boardsNote: The HiPath 3550, HiPath 3350, HiPath 3500 and HiPath 3300 peripheral boards mustbe firmly inserted into their slots; otherwise contact problems can cause board failure.

...

SLMAV8 S30810-Q2227-X100 HiPath 3800

SLMAV24 S30810-Q2227-X200 HiPath 3800

...

Table 3-2 HiPath 3000 - Overview of All Boards Models Used

Board Part number Function

HiPath 3800

...

SLMAV8 S30810-Q2227-X100 Peripheral board

SLMAV24 S30810-Q2227-X200 Peripheral board

...



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3.3.19 SLMAV

...

Product image

...

Bild 3-1 SLMAV8, SLMAV24

SLMAV8 SLMAV24



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Administrator documentation OpenScape Office HX V2

4 H84417, NA06305471: "MoH for HiPath 3000 isplayed instead of MoH for OSO"

4.1 Administrator documentation OpenScape Office HX V2

7.3.2 Schedules

...

User-Defined Music On Hold

If the Music on Hold CCV object is used in a schedule, the system's music-on-hold will beplayed. If a certain piece of music-on-hold or an advertising message is to be played, a WAVfile must be uploaded by means of the Upload menu (upload target: Attendant) and, instead ofthe Music on Hold CCV object, the Play Message CCV object must be used in the schedule.

Note that, when applying the user-defined MoH mode, one media channel will be respectivelyutilized. Configuration of the system must be performed with great care in order to sufficientlytake into account the following factors:

● The estimated duration that calls will spend in the user-defined MoH mode

● The number of expected calls sequenced in the queue

● The call wait times

The music-on-hold in the user-defined MoH mode is only heard once, and that is when makingthe connection for "Screened Transfer". This applies to both the "Screened Transfer" functionfor AutoAttendant and "Screened Transfer" for the contact center.

Changed: 7.3.2 Schedules



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5.1 Administrator documentation OpenScape Office HX V2

7.3.2 Schedules

For each queue, a schedule can be defined with rules (Call Control Vectors or CCVs) to deter-mine how incoming calls, e-mails and faxes are to be handled on specific dates and at specifictimes.

...

Rule Editor (CCV Editor)

The Rule Editor is used to create rules from predefined CCV objects. The arrangement of theCCV objects and their properties determine how incoming calls, e-mails and faxes are to behandled.

The following predefined CCV objects are available:

...

●

Dial By NameCauses the caller to be prompted to enter the first three letters of the desired subscriber'sname via the dial pad.

If a unique subscriber name with the entered initial letters is found, a connection is esta-blished.

If there are several subscriber names with the entered initial letters, these subscriber na-mes are announced to the caller (max. 10 subscribers). If a subscriber has no recordedname announcement, the call number is announced instead. After selecting the desiredsubscriber, a connection is established.

If none of the subscribers match the entered initial letters, the caller receives a correspon-ding message.

Changed: 7.3.2 Schedules

INFO: The keys on the dial pad respond to the first press of a key. With each key pressed,the system tries to determine whether there are subscriber last names with the letter as-signed to that key.Example: Let us assume the internal phone book has five last names with the initial letterst, u and v: Taylor, Taler, Ullrich, Vasquez and Volterra. To establish a connection with thesubscriber Taylor, following keys must be pressed: 8 2 9.



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After this CCV object, no further CCV object may be inserted.

Properties:

– Method: Selection of Transfer To Extension or Record In Mailbox. Depending onthe method selected, a connection to the desired extension or its voicemail box is esta-blished. Only IP phones are supported for this. Note that only internal extensions forwhich the first and last names of the subscriber are entered in the internal directoryare supported here.



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6 NA04540717, H76647: "Sorting of caller list iswrong"

6.1 Service Manual HiPath 3000 V8

10.1.2.2 OpenStage 15

...

Main features

...

Sorting of caller list

The caller list of this phone uses the existing 2-line PBX feature caller list. The numbers in thecaller list are displayed in a chronological order starting from the oldest call.


...

Main features

...


The caller list of this phone uses the existing 2-line PBX feature caller list. The numbers in themissed caller list are displayed in a chronological order starting from the oldest call.

10-810-1010-1210-1410-1610-19

Changed: 10.1.2.2 OpenStage 1510.1.2.3 OpenStage 2010.1.2.4 OpenStage 3010.1.2.5 OpenStage 4010.1.2.6 OpenStage 6010.1.2.7 OpenStage 80



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...

Main features

...




...

Main features

...


The caller list is presented as a list of menu items using menu download. The menu items areprovided by the PBX and are displayed in a chronological order starting from the oldest call atthe top.


...

Main features

...


The formatting of caller list is based on the local OpenStage 60 call log interface. The numbersin the missed calls tab are displayed in a chronological order starting from the most recent callat the top.


...Main features

...






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System Description HiPath 3000 V8

6.2 System Description HiPath 3000 V8


...

Main features...


The caller list of this phone uses the existing 2-line PBX feature caller list. The numbers in thecaller list are displayed in a chronological order starting from the oldest call.


...

Main features

...




...

Main features

...



8-78-98-118-138-158-18

Changed:

8.1.2.2 OpenStage 158.1.2.3 OpenStage 208.1.2.4 OpenStage 308.1.2.5 OpenStage 408.1.2.6 OpenStage 608.1.2.7 OpenStage 80




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System Description HiPath 3000 V8


...

Main features

...


The caller list is presented as a list of menu items using menu download. The menu items areprovided by the PBX and are displayed in a chronological order starting from the oldest call atthe top.


...

Main features

...




...

Main features

...






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User Manuals

6.3 User Manuals

6.3.1 HiPath 3000 –OpenStage 15 T, A31003-S2000-U131-*-7619OpenStage 15 T, A31003-S2000-U134-*-7619

...

Caller list

If you are unable to accept an external or internal call, the call attempt is stored in the caller list.Answered calls can also be saved (contact your service personnel).

Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp.The most recentoldest entry not yet answered in the list is displayed first. Multiple calls from thesame caller do not automatically generate new entries in the caller list. Instead, only the mostrecent time stamp for this caller is updated and its number incremented.

...

2023

Changed:

HiPath 3000 –OpenStage 15 T, A31003-S2000-U131-*-7619OpenStage 15 T, A31003-S2000-U134-*-7619

1720

HiPath 3000 –OpenStage 20 T, A31003-S2000-U103-*-7619OpenStage 20 T, A31003-S2000-U106-*-7619

21 HiPath 3000 – OpenStage 30 T, A31003-S2000-U143-*-7619

28

30

HiPath 3000 –OpenStage 40 T (A31003-S2000-U101-*-7619),

OpenStage 40 (A31003-S2000-U107-*-7619)




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6.3.4 HiPath 3000 –OpenStage 40 T (A31003-S2000-U101-*-7619),OpenStage 40 (A31003-S2000-U107-*-7619)

...

Caller list

If you are unable to accept an external or internal call, the call attempt is stored in the caller list.You can also store external calls that you have answered in the caller list (contact your servicepersonnel).

Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp.The most recentoldest entry not yet answered in the list is displayed first. Multiple calls from thesame caller do not automatically generate new entries in the caller list. Instead, only the most

recent time stamp for this caller is updated and its number incremented.

...




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Feature Description

7 NA06956802, H88549: "Call charges compressedoutput not working"

7.1 Feature Description

12.8 Call Detail Recording Central (CDRC)

Implementing features, see also Manager E Call Detail Recording Central (CDRC).

Definition

The HiPath 3000/5000 can transmit consecutive Call Detail Recording Central (CDRC) infor-mation for each call segment completed or for each incoming call to a connected device. Nor-mally, the device is a PC for analyzing the received data or a printer.

In V1.2 and later, Call data records can be recorded for external calls that were not completed.For example, this gives the party calling proof that the destination station did not accept the at-tempted call (marked in the output log with the call time “00:00:00”). The “CDRC outgoing with-out connection” feature applies to digital external traffic using ISDN and CorNet/Qsig and to allstations. With analog external traffic (loop start), a call data record is always recorded, no mat-

ter whether “CDRC outgoing without connection” has been configured or not.

Use the call charge factor, which is defined as a currency amount (including a mandatory sur-charge) for each call charge unit or pulse, to convert call charge pulses to monetary amounts(see Section 12.10, “Call-Charge Display With Currency (not for U.S.)”).

Additional phone number field in the call detail record

With HiPath 3000/5000 from V7 R3 or later, the output line for the call detail record has beenextended by an additional station number field.

This feature is implemented when the flag LCR station number outgoing or dialed station num-

ber incoming is activated in Manager E. The station number field contains

● In the case of outgoing calls, the LCR station number that may in fact have been routed tothe exchange following LCR conversion, or

● In the case of incoming calls, the internal station number for the required station, i.e. thefirst station dialed.

The CDRC information is also output for calls to a busy station. This information correspondsto the format for an idle station, with the difference that the ring/call duration is set to "00:00:00".

12-15 Changed: 12.8 Call Detail Recording Central (CDRC)




A31003-H3580-T100-03-7618, 03/2011


NA06956802, H88549: "Call charges compressed output not working"

Feature Description

Output Data

The output contains the following information:

● Date (at end of call), 8 characters

● Time (at end of call), 8 characters

● Number of seized trunk, 3 characters

● Internal station number (max. 6 digits)

● Ring duration, 5 characters

● Call duration, 8 characters

● External station number (up to 25 digits if available)

● Call charge pulse/amount, 11 characters (blank in U.S.)

● Additional information (such as incoming call, outgoing call, transferred call, conference,DISA, call setup charges), 2 characters

The following data is always compressed prior to output:

● ACCT (up to 11 digits)

● MSN used (up to 11 digits for multi-device connections)

● LCR access code (trunk access code, 5 digits)

●

LCR route used (path table, 2 digits)● Information element

● Additional data in U.S.:

– PRI Nodal Service

– PRI WATS band

– PRI Carrier Identification Code

Options

● The last four digits of the destination number can be suppressed in the call record. If se-lected, the last four spaces are filled with the symbol "?".

● The Call Duration field can be suppressed from the record. If selected, this field is blank.

● Incoming calls can be recorded. The default value is No (only outgoing calls are recorded).

>All fields are predefined and cannot be changed except for the options mentioned inthis section.



NA06956802, H88549: "Call charges compressed output not working" Nur für den internen


Feature Description

● A call record is started as soon as an incoming call starts ringing into the system.

● A semicolon ";" or pipe "|" can be selected as a separator between the individual elementsof a call detail record. Empty fields are not filled with blanks, thus the contents of a charge

data record are not position-oriented. The sequence and value ranges of the individual el-ements remain unchanged.Note: To ensure the backward compatibility, a blank can also be selected as a separator.In this case, the output is position-oriented.

● Other configurable parameters: which RS-232 port is to be used for the CDRC output andthe baud rate (2400, 9600, or 19200).

Model-Specific Data

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