HiPath 3000 and HiPath 5000 –networked communicationssolutions for medium-sizedcompanies.www.siemens.com/hipath

Alongside the Real Time IP Systems, thewide range of applications facilitates aunified, yet tailor-made communicationssolution. This is made simple and cost-effective through access to the centralWindows server. Be it a demanding callcenter solution or innovative unifiedmessaging function - with HiPath appli-cations, you are always able to set upyour communications system to suitprecisely your requirements.

HiPath SimplyPhone, the powerful CTIclient for the desktop saves time throughthe integration of phone and PC, and accel-erates communications processes. Opt forHiPath SimplyPhone for Web as a server-supported application with central directoryand easy-to-use menu, for use via webbrowser or WAP. Or use HiPath SimplyPhonefor Outlook/Lotus Notes as an integratedsolution for existing contact and appoint-ment management software.

HiPath ComAssistant improves the effi-ciency of each user through the individualcontrol of multimedia communication, beit voice or e-mail communication. Wide-reaching features such as Click&Dial, callreporting, incoming communication filter-ing, LDAP address book search and onenumber service optimize working process-es, regardless of where you are.

HiPath Xpressions is the modular andflexible unified messaging application for pure voicemail functions, e-mail mes-sages, fax transmission and SMS all theway through to CTI functions. All servicesare brought together in one mailbox andcan be called up from any location.

HiPath ProCenter is the range of applica-tions for professional and economical callcenter software solutions and innovativecustomer relationship management. The eCRM application integrates internet, e-business and mobile business, as well asfax, thus optimizing customer service andmaximizing customer loyalty. And all of thiscomes with increased profitability.

Performance on demand - HiPath applications.

The HiPath 3000 and HiPath 5000 RealTime IP Systems are the tailor-madecommunications solutions for medium-sized companies. Through unequalledflexibility, performance and resilience,HiPath 3000 can be used in several sce-narios together with HiPath 5000 with-in distributed networks. One thing iscertain - HiPath always fits.

Return on Investment (ROI).The decision for a new communicationssolution is also always a matter of money.Costs for administration and maintenancecan be reduced via centrally managed anddistributed applications. The use of standardcomponents means less effort on integra-tion and lower infrastructure costs for newinstallations - and not only today. The inno-vative products from HiPath are alreadyprepared for the demands of tomorrow. That‘s what Siemens calls investmentprotection.

Compatibility and scalability.The HiPath 3000 and HiPath 5000 RealTime IP Systems offer you the highest levelof flexibility and performance. Thanks toSiemens‘ migration strategy, existing com-munications solutions can be integrated asdesired step-by-step, making it extremelycost-effective. It‘s also easy to expand theReal Time IP Systems to include innovativeservices, such as Presence and InstantMessaging. That‘s what Siemens calls made-to-measure.

Market-leading resilience.The HiPath 3000 and HiPath 5000 RealTime IP Systems offer a particularly highlevel of reliability and outage security. All components are perfectly aligned. That‘s what Siemens calls reliability.

HiPath always offers the perfect Real TimeIP System for medium-sized companiesand branch office solutions. All employ-ees have full access to all HiPathComScendo features via their phones orclients - whether they are at headquarters, a branch office or a teleworker workstation.Quality of Service (QoS) makes sure thatreal time communication receives prece-dence - thus guaranteeing application per-formance and prioritizing voice communica-tion. With Siemens, you have many years ofexperience and practice in real time commu-nications at your disposal. Only we offer sucha comprehensive portfolio of innovative RealTime IP Systems, flexible applications andhigh performance workpoints and clients.Decide now for a networked communica-tions solution from Siemens.

Secure, flexible and cost-effective - Networkingsolutions with HiPath 3000 and HiPath 5000.

Markets change. And you want to pre-pare your company as best as possible.Perhaps even across several locations.You would like to expand regionalbranch offices, or improve connectionswith external service providers? Youwork non-centrally with mobile fieldoperatives or have outsourced tasks toteleworkers? You‘re looking for a com-munications solution that can be adapt-ed to fit perfectly to your requirementsand that also has the flexibility to meetfuture demands - making it particularlycost-effective? If this is the case, thenthe networked communications solu-tions from HiPath are the right choice.

A networked solution combines severalcommunications systems and shares iden-tical features, services and applications. Beit diverse locations, branch offices or theintegration of external representatives, net-working makes communications processessimple - faster, more transparent, moreconsistent and more cost-effective.

Independent of their current working loca-tion, employees are always reachable onone single number. This central communi-cations entry point ensures that the com-pany maintains consistent and unified out-ward representation. Networking makesworking and business processes more effi-cient, in that all users share the same baseof information. Groups can be defined andteams pulled together. It improves team-work across locations, increases availabilityand reduces communications costs.

Even employees outside the companypremises are connected seamlessly to thecommunications network. Mobile workershave access to the same functions and dataas they would from within the company,independent of their current location - bethey external representatives or manage-ment. And this applies worldwide. The useof data lines for voice transmission signifi-cantly reduces communications costs forteleworkers.

Have you ever considered a networkedcommunications solution?

Scenario 1: Teleworkers.The starting point:A medium-sized company from the automotive supplier sector installs a Siemens callcenter solution for contract handling, supported by an Integration Unified MessagingService (UMS). A HiPath 3000 Real Time IP System is already in place at one location.

The task:The company would like to outsource part of its call center to remote workstations.The homeworkers need an efficient, powerful and flexible solution with the samefeatures and functionalities as for the office. The remote workstations have access tothe internet via either an ISDN or DSL connection.

The solution:Use of the HiPath 3000 Real Time IP System and installation of optiClient 130.Homeworkers or mobile employees in the field can be reached on one single phonenumber. Employees are connected to the Real Time IP System via ISDN or DSL.

Scenario 2: Small office or team.The starting point:A multimedia advertising agency currently works from one location in small teams. A Siemens unified messaging solution is installed in order to centralize all incomingcalls and customer contacts. A HiPath 3000 Real Time IP System is already in place.

The task:The number of employees is set to grow thanks to the arrival of additional contracts.However, current facilities are too small. Therefore small project teams of 3-4 employ-ees will be formed in two new off-site locations. A best-cost solution is required thatcan be realized without the need for further Real Time IP Systems.

The solution:Use of the HiPath 3000 Real Time IP System and installation of optiPoint phones andoptiClient 130. The connection to the HiPath 3000 Real Time IP System at companyheadquarters is made directly via IP (xDSL).

Scenario 3: Medium-sized branch offices.The starting point:A medium-sized industrial company currently has only one location and owns a HiPath3000 Real Time IP System with a call center and an Integration Unified MessagingService (UMS).

The task:The company wants to grow its presence within its home country at several separate loca-tions. Data/voice communication must be unified and centrally administered. Existingapplications should continue to be used. A local PSTN access at each location is desired.

The solution:Installation of a further HiPath 3000 Real Time IP System in each of the branch officeswith individual local public network access. Networking with company headquartersoccurs via IP. Centrally administered applications, such as unified messaging, call centers, fault and accounting management and presence management, can all beaccessed.

Tailor-made for your company -HiPath solutions.

HiPath 3000

HiPath 3000

appli-cations

workpoints

HiPath 5000

• Feature Server• Presence Manager• Personal

Call Manager• Central

administration• Application

interfaces

workpoints

workpoints

optiClient 130

centraladministration

centralswitching

IPCompany network

HiPath offers you two alternative net-working options - always suited to yourphysical structures and your require-ments. Be it a single installation orcomplex branch concept with centraland sub-locations, HiPath offers theright communications solution.Convenient, economical and future-proof.

Digital networking:Company communications networks canbe realized between several HiPath RealTime IP Systems via digital public lines orinternal lines. Networking between HiPathReal Time IP Systems and third party sys-tems is carried out using the Q.SIG proto-col. This way, the systems are connectedwith each other using public and/or privatelines.

IP networking:The HiPath 3000 Real Time IP System offersthe possibility to network several locationswith up to 32 nodes and 500 users pernode - and up to 1,000 users in the wholenetwork - via TCP/IP-based data lines. Theuse of DSL via VPN reduces communicationscosts and thus makes networking particular-ly economical.

HiPath ComScendo networking features:• Authorization• Call back on free/busy• Call divert• Call divert when free or busy• Call intercept• Call number and/or name suppression• Call number display

(caller, connected user) • Central BLF signaling for optiClient

attendant• Conference• CorNet N base procedures • Cost transfer• Hold/callback/consult• Message waiting indication• Name display

(caller, connected/busy user) • Transfer before and after answer

Always the rightconnection - typesof networking.

Simple administration. Perfect service.

Interfaces:■ S0 base connection with DSS1 protocol

• System connection• Multiple equipment connection

■ S2M primary multiplex connection withDSS1

■ 2 Ethernet interfaces:• 10/100 Mbit/s• 10/100 Mbit/s (DSL with PPPoE/PPTP)

Protocols:■ Voice Coding:

• G.711 (64 kBit/s - MOS 4.4)• G.723.1 (5.3–6.3 kBit/s - MOS 3.9)• G.729A (8kBit/s - MOS 4.2)• G.729 AB (8kBit/s / VAD)

■ Point to point protocols:• PPP / PPP multilink static only / voice

over PPP• PPoE• PPTP

■ Remote Access:• Analog V.34• Analog V 90• GSM V.110 bitrate adaption• ISDN

Quality of Service:■ Quality of Service layer 2

• IEEE 802.1p■ Quality of Service layer 3

• Type of Service (ToS) / IP precedence• DiffServ

Access control / firewall / furthersecurity functions / miscellaneous:■ Call back for registered numbers (RAS)■ PAP■ CHAP■ MS-CHAP V1■ NAT / NAPT■ MAC address filtering■ IP address filtering■ Port filtering■ IP mapping■ RAS for initial operation V.34/V.90■ PPP compression MPPC/STAC■ Static and dynamic bandwidth manage-

ment

* HiPath 3000 V4.0 and HiPath 5000 V4.0

At a glance - the technicaldata:*

HiPath MetaManagement.HiPath MetaManagement is the compre-hensive and far-reaching managementsolution for the unified administration ofnetworks made up from HiPath Real TimeIP Systems and server-based applications.It enables powerful, fully scalable net-work management across the entire net-work area. This ensures maximum avail-ability for your resources, enables centralmonitoring of all network componentsand simultaneously reduces communica-tions and administration costs.

HiPath Services.With HiPath Services, Siemens offers acomprehensive portfolio of solutions andservices that increase the reliability, avail-ability and security of networks and appli-cations - from consulting and integrationthrough operational services. It ensuresthat all business processes run smoothly -regardless of time and place.

Professional Services ensure optimumintegration of applications and businessprocesses with solution-oriented consult-ing, system integration and complexadaptation services.

Lifecycle Services offer comprehensiveassistance from implementation throughongoing support. This guarantees theavailability and security of the communi-cations network with all applications.

Managed Services take over, if desired,total communications management - forincreased availability of the communica-tions infrastructure and reduced overallcosts.

Our strengths – your gain.

www.siemens.com/hipath

© Siemens AG 2004 • Information and Communication Networks •Hofmannstr. 51 • D-81359 München

Order No. A50001-N14-W126-1-7600

The information provided in this brochure contains merely generaldescriptions or characteristics of performance which in case of actu-al use do not always apply as described or which may change as aresult of further development of the products. An obligation to pro-vide the respective characteristics shall only exist if expressly agreedin the terms of contract. Availability and technical specifications aresubject to change without notice.The trademarks used are owned by Siemens AG or their respectiveowners.Printed in Germany.

EN52_217 WS 05045.

Siemens Information and CommunicationNetworks is a leading supplier of networksand real-time applications for enterprisesand network operators. Over one millioncustomers in more than 160 countries trustour solutions. Our global footprint and ourexpertise in voice and IP communicationenable us to deliver turnkey network solu-tions of any scale and complexity through-out the world.

LifeWorksWith LifeWorks, the communication of thefuture starts today. Innovative applicationscan be delivered over any network and toany communication device in a user-friendlyand efficient way. LifeWorks leverages thepotential of Next Generation Networks fornetwork operators, companies and users.

Next Generation NetworksNext Generation Networks deliver voice, da-ta and video applications over one network.Network operators can now increase prof-itability by generating new revenue streamsat a lower cost. Enterprises are able to boostproductivity by integrating our communica-tion solutions into their business processes.End users enjoy the benefits of new voice/data applications.

Siemens Information and CommunicationNetworks supplies everything you needfor a smooth and profitable migration fromexisting networks to Next GenerationNetworks:■ Real Time Communications■ Next Generation Switching■ Next Generation Access■ Next Generation Optics

Comprehensive ServicesWe offer our customers comprehensiveservices for the whole value chain. Ourworldwide presence also allows us to ad-dress customers’ needs at a local level.

Your Partner for Profitable NetworksSiemens Information and CommunicationNetworks has extensive knowledge in theareas of carrier and enterprise networks.We exploit this expertise to further realizeour vision of a seamless network extend-ing from the global carrier down to the in-dividual customer. As your partner, we of-fer innovative solutions that deliver fastreturn on investment, boost productivity,and help you explore new business oppor-tunities. Your continuing success is ourpriority.www.siemens.com/networks

Networked communication optimizes work-ing and business processes, regardless ofthe structure of your company. Disparatelocations, teleworkers or branch operationscan be integrated simply and cost-effective-ly into HiPath Real Time IP Systems. Features

are then available to all employees - regard-less of where they happen to be within yourcompany. And, through the large choice ofapplications and terminals, the communica-tions solution can be adapted to suite yourrequirements perfectly.