hipath 3000 v8 0

Copyright © Siemens Enterprise Communications 2009. All rights reserved.

Siemens HiPathOpen Communications Solutions

HiPath 3000 V8.0

Pag. 2 ENG/jaciCopyright © 2009. All rights reserved.

Siemens Enterprise Communications

NOTE:Positioning based on “sweet spot” of product – not maximum capacity.

Where does HiPath 3000 Fit?Market Positioning of SEN SMB Platforms

HiPath 3000

OpenScape OfficeHiPath OpenOffice ME

25 50 100 150 200 250 300 350+

Number of Phone Users

Ope

nPat

hO

ptim

ize

Enha

nce

Tra

nsfo

rm



HiPath 3000Combinando las mejores tecnologías de comunicación

Plataforma de comunicaciones convergentes para empresas pequeñas y medianas que ha sido ganadora de reconocimientos

Combina tecnología IP y TDM Proporciona un conjunto completo y moderno de funcionalidades telefónicas además de

aplicaciones avanzadas Considerable base instalada mundial: Más de 500,000 sistemas Más de 12.5 million líneas Más de 160 países



. .

HiPath 355096 Usuarios

HiPath 3800500 Usuarios

LA MEJOR SOLUCION

HotelesEmpresasClínicasEscuelas

CorporativosMaquiladorasHospitalesUniversidades

Sistemas Convergentes con un conjunto completo de facilidades de comunicacionesGama de aplicaciones para Movilidad (Cordless, FMC, Wireless),

Centros de Contacto, Mensajería UnificadaSoporte de estándares: Q.SIG, SIP, H.323, LDAP, SNMP, TAPI, Diffserv, 802.1p/Q

32 Sistemas en una sola red



Modelos de Sistemas HiPath 3000 V8.0

HiPath 3300/3350

Sistema Hibrido

96 IP- / 24 TDM- terminales

16 canales (isdn,analog,ip)

EVM

DECT hasta 3 radio bases y 16

handsets

HiPath 3500/3550

Sistema Hibrido

96 IP- / 72 TDM- terminales


EVM

Hipath cordless con hasta 16 radio

bases y 64 handsets

HiPath 3800

Sistema Hibrido

500 IP- / 384 TDM-terminales


Hipath Cordless con hasta 64 radio

bases y 250 handsets



Entry Voice Mail (EVM) : Correo de Voz Integrado

Módulo integrado en HiPath 3550 No ocupa slot

Grabación de alta calidad, directamente sobre canales digitales internos

2 Canales de voz, hasta 24 buzones (usuarios)

Capacidad hasta 120 minutos de grabación con indicación de fecha / hora y número llamante

Dos saludos por buzón (usuario) (60 seg.)

Hasta 4 operadoras automáticas con mensajes individuales y menú de llamadas o marcación directa a extensión

Detección y transferencia de llamadas de Fax

Acceso remoto a los buzones protegidos mediante password



Key Attributes of a HiPath 3000 SolutionOpen up your office to a new way of working

HiPath 3000 enables your company to utilize the latest communications technologies and save costs! Cutting-edge UC applications Access to low-cost SIP-based Internet

voice and video communications Advanced standards-based security Mobility solutions that extend enterprise

communications anywhere Centralized management tools that

simplify network administration



Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working

Open Interfaces

Xpressions Compact

OpenScape OfficeOpenScape Office



Access to your mobile phone, email, IM, contacts, desk phone, visible voicemail, and fax

myPortal

OpenScape OfficeUnified Communications for HiPath 3000

User-friendly UC interface via myPortal client application or myPortal for OutlookTM plug-in toolbar



OpenScape Office CapabilitiesCutting costs. Improving productivity.

Integrated Voice-supported Presence Mobility (Office Roamer, Road Warrior, Remote Worker,

CallMe!) myPortal for OutlookTM

Dial from any Application Directories Favorites List / Internal IM Visible Voicemail Fax Box Call Journal One Number Service Personal Notifications Personal AutoAttendant Screen Pop and Live Call Recording myAttendant myAgent (Add-on Contact Center client) NEW!

OpenScape OfficeUC SUITE

Some features require additional licenses or are only available on a particular platform



HiPath 3000V8 and OpenScape OfficeSolution Architecture

OpenScape Office One SW package and Linux OS on two DVDs with Install Setup Routine Standard PC server hardware is needed (not part of the delivery package) Connected to HiPath 3000 via HG1500 Single-user administration - automatic import/synchronization with HiPath 3000 user data Web-based user interface for administration of OpenScape Office

OpenScape Officewith standard HW

myPortal or myPortal Outlook toolbar

HiPath 3000 V8with HG1500

IP Network

optiPoint TDM

OpenStage IP (HFA)

OpenScape Officesupports all three!

Analog



OpenScape Office Contact Center

Inbound Multimedia Contact Center for distribution of voice, fax and e-mail

Seamless integration with OpenScape Office Skill-based routing and VIP support Max. 64 concurrent agents, 50 groups/queues, 64 supervisors

myAgent




Open Interfaces

Xpressions Compact

OpenScape Office

Xpressions Compact



HiPath Xpressions CompactEliminate hidden communications costs!

Xpressions Compact is a hardware module for HiPath 3000 systems providing: Advanced Integrated Voice Messaging (IVM)

Forwarding of voicemails within emails Call Recording Conferencing NEW! FMC: One Number Service and Mobility Pro Auto Attendant with customer greeting and name-dialing

Xpressions Compact can compliment OpenScape Office with Conferencing and FMC capabilities



Speed up decision making Conferencing from any phone, anywhere Up to 18 conference channels can be used for

one or more conferences (Dial-In / Dial-Out) Web interface for easy setup and monitoring

of conferences for the owner Dial in into the 24x7 open conference room

with or without PIN

HiPath Xpressions Compact ConferencingInitiate conference calls from anywhere via the Internet



Open Interfaces


Xpressions Compact

OpenScape Office Open Interfaces



Open Interfaces for 3rd Party App DevelopmentHTTP Application Interface & SDK

Open interface for application development Software Development Kit to support

programmers and users to make their own applications

Communication between application and Gadget Interface via HTML

Supported features based on a subset of available CSTA features



Open InterfacesTAPI 120 and TAPI 170 for Third-party Applications

CTIServer 3rd party CTI

1st party CTIwith IP-Phone

HiPath 3000Telephony control from within the business application Calls can be made/received and

features invoked from the PC Customer details can be popped up to

the screen Calls can be processed quicker Calls can be made direct from

Groupware Connect to third-party applications like

Xphone Entry




SIP TrunkingSIP Trunking



SIP Communications

Session Initiation Protocol (SIP) is the latest communications standard HG1500 Gateway Card delivers SIP for HiPath 3000 Deploying SIP will bring your organization to the next level: SIP trunking is efficient and more cost-effective than ISDN for connecting your PBX to

the public switched telephone network (PSTN) Support the latest multimedia applications (eg. video), dual-mode phones, and

3rd-party devices

HiPath 3000 HiPath 3000

Branch Office

Home Office

HG1500WAN

SIP CarrierNetwork



The Value of SIP Trunking

Connecting to the public network via ITSP-provided SIP trunks can save your business money and improve flexibility: Reduced operating costs through consolidation of voice/data trunk lines Reduced operating costs through radically different tariff schemes IP end-to-end, no need for local gateway devices A single broadband connection can access 4 SIP providers in parallel, ensuring

flexibility and lower cost Rapid provisioning of trunks to match fluctuating demand Geographic independence of SIP trunk numbers

The HG1500 Gateway Card comes with a free unlimited SIP Trunking

license as standard!



SIP Trunking with HiPath 3000Tested ITSPs in Your Area

HiPath 3000 has been tested with the following providers to deliver SIP trunking:

Your carrier isn’t here? Click here to find the latest list of approved ITSPs or the process for getting certified.




Authentication

Encryption

Secure Remote Access



HiPath 3000 SecurityConfidential Communications via Encryption

optiPoint 410economy plus

standardadvance

Secure Endpoints

OpenScape Personal Edition


standardadvance

optiPoint WL2professional

LAN

OpenStage HFA range

Communications can at times travel over public networks Encryption helps “scramble” information in a way that nobody

can understand except the person or device it’s intended for HiPath 3000 provides the following encryption services:

Signaling Encryption with TLS/AES Payload Encryption via SRTP Per-subscriber based encryption

HiPath 3000

Signalling encryptionPayload encryption



HiPath 3000 SecurityTrusted Communications via Authentication

Devices must prove that they are authorized on the network Authentication provides a secure way of determining who is

authorized and who isn’t HiPath 3000 authenticates with the following:

PKI certificate authentication of IP phones Plus PCs & clients attached to the phone

Secure device authentication with 802.1X multi-user


standardadvance



standardadvance


LAN

OpenStage HFA range

HiPath 3000

PKI Server

Phone logs on to HiPath 3000 using built-in certificate

HiPath 3000 confirms validity of certificate with PKI Server

Phone is authorized

Secure Endpoints



LAN

Internet

HiPath 3000 SecuritySecure Remote Access via VPN

Many users are located remotely and must traverse the Internet in order to communicate on the corporate network

IPSec VPN uses authentication and encryption to ensure that remote phones can communicate just like they were local

HG1500 has a built-in VPN concentrator to enable secure remote access to HiPath 3000 optiPoint 410

economy plusstandardadvance



standardadvance


OpenStage HFA range

Authentication Server

Remote user with OpenScape Personal Edition and VPN Client logs in

Encrypted IPSec tunnel is established with corporate network

Secure Endpoints

HiPath 3000 and HG1500

Phone calls between remote user and local users are now secure!




Fixed Mobile Convenience: Xpressions Compact Mobiilty

Fixed Mobile Convenience:Mobility Entry

DECT Solutions

WLAN Solutions




HiPath 3000 mobility solutions can enable your company to effectively communicate from any device and any location

Built-in Mobility for Every Type of Working Decrease phone bills, office space, and energy use

Home Office

Branch Office

Regional Office

Factory / Warehouse

Desk

Office Roamer Solutions Cordless Voice (DECT) WLAN Voice & data Dual-mode GSM-WiFi device support Desk sharing / roaming profiles

Road Warrior Solutions Mobility Entry & Pro clients for GSM phones One mailbox Parallel Ringing (desktop & GSM) Remote presence status control Personal notification

Remote Worker Solutions OpenScape Personal Edition PC client One Number Service Secure VPN CallMe! Service

Full functionality across all of your locations!



PSTN

Wi-Fi

GSM

Fixed Mobile ConvenienceMobility Entry

HiPath 3000

Main Office

Incoming call toOne Number

One Number Service No need to issue mobile and home

numbersMobility Entry: Office features on your cell phone to

improve productivity Call handover: active Mobility Entry calls

can be picked up on the deskphoneDual-Mode: Intelligent switching between WiFi and

Cellular networks keeps mobile bills down Allows you to dial your cell phone contacts

through the HiPath when you are connected via Wi-Fi for lower mobile charges






DECT Solutions

WLAN Solutions

DECT Solutions



Onsite Mobility for VoiceDECT Solutions featuring HiPath Cordless

HiPath Cordless Well established technology providing reliable, cost-

effective mobile voice for campuses Crystal-clear digital speech quality, easy deployment, and

long battery life On-screen menu system for features like Hold,

Conference reduce the need for training Coverage designed for both indoors and outdoors

ensuring that staff are reachable anywhere on campus Ideal for harsh environments: warehouses, factories,

outdoors, etc. “Intrinsically Safe” option for hazardous environments

For smaller installations, DECT base stations can be directly connected to the HiPath 3000






DECT Solutions

WLAN SolutionsWLAN Solutions



HiPath Wireless Controller and Manager

HiPath Wireless Access Points

WLAN Clients

Onsite Mobility for Voice and DataWLAN Solutions featuring HiPath Wireless

Supports WLAN standards (802.11 b/g up to 54 MBit) Fast and secure roaming and handover for voice connections Robust quality of service (QoS) for VoWLAN Fast and easy deployment Fast and easy configuration



OpenStage FamilyInspiration through Open Communication

OpenStage 20 2 line graphical display 3 direction navigation

OpenStage 40 6 line graphical display 5 direction navigation

OpenStage 60 QVGA color display TouchGuide

OpenStage 80 6,4” VGA color display TouchGuide

People-centric interaction meets Open, Unified communications Available in OpenStage T (TDM) and OpenStage S (IP) variants* Key modules available for selected models

*OpenStage 10 only available in TDM

NEW!

OpenStage 10 OpenStage 15



OpenStage 10 & 15Exceptional OpenStage Performance at the Entry Level

OpenStage 10Hardware features:12 button dialpadSpeaker Key with LED3 free programmable keys with LEDsPlus / minus keys

Audio features:Open listening

OpenStage 15Display:Display, 2x24 characters

Hardware features:12 key dialpad and 8 free programmable keysSpeaker, messages and menu keyFull-duplex hands-free talkingHeadset supportSupport of new Key Module 15

TDM features:Supports all HiPath features 3rd party CTI No SW download

IP Phone specific:802.3af PoE100bT Ethernet G.722, G.729DLS support

TDM Phone specific:Phone adapter supported



OpenStage 20Efficient and Professional Telephony

OpenStage 20Full-featured speakerphone with intuitive and interactive user interface

Hardware features:Tiltable 2-line monochrome displayWall-mountable12 button dialpad6 pre-set feature buttons3-way navigator with pushbuttons Full duplex speaker phoneMessage Waiting Indicator

IP Phone specific:802.3af PoE class 1100bT Ethernet G.722, G.729DLS supportQoS: Diffserv, 802.1p/qMedia encryption802.1x auth

TDM Phone specific:Enhanced CorNet feature-set



OpenStage 40Sleek Design with Fully Customizable Interface

OpenStage 40Customized for various workplace environments and ideal for desk sharers, people working in teams or call center staff

Hardware features:Tiltable 6-line monochrome backlit displayWall-mountable12 button dialpadStatus LED & Message Waiting Indicator6 free programmable keys with LEDs6 pre-set feature buttons5-way navigator with pushbuttons Full duplex speaker phone plus headset jack





OpenStage 60Premium Functionality Combined with Intuitive Design

OpenStage 60Top notch functionality and design with a maximum of usability combined with an open application platform and personalization options

Hardware features:Tiltable 5.7” QVGA backlit display12 button dialpadStatus LED & Message Waiting Indicator8 free programmable keys with LEDs9 pre-set feature buttonsTouchGuideTM navigator and illuminated TouchSliderTM for volume adjustment

Full duplex speaker phone plus headset jackBluetooth and USB





OpenStage 80The Industry’s Premier Phone for Managers and Executives

OpenStage 80Premium telephony features, best-in-class LCD display, and an open application platform deliver an extraordinary user experience

Hardware features:Tiltable 6.4” VGA backlit display12 button dialpadStatus LED & Message Waiting Indicator9 free programmable keys with LEDs9 pre-set feature buttonsTouchGuideTM navigator and illuminated TouchSliderTM for volume adjustment

Full duplex speaker phone plus headset jackBluetooth and USB





OpenStage Modules

Key Module 15 18 freely assignable keys

Key Module 40/60/80 12 freely assignable keys Graphical display

BLF 40 90 freely assignable keys

DispositivosOpenStage key module & BLF



optiPoint WL2 Professional

WLAN IP Teléfono Soft-keys 80 h Stand-By Hasta 4 horas de tiempo con

llamada en curso Full duplex hands-free Compresión de voz (G.729A/B) SW Download via TFTP Timbrado y vibración DHCP o Ip estática Capacidad de EFC SW requerido

con HiPath 2000 V2 y 3000 V7

DevicesWL phone



optiClient 130

VoIP- and CTI-Client Interactive User Interface - Click,

Drag&Drop Call-Pick-up with signaling of

user number LDAP support for different data

bases Flexible configuration of user

interface Integration with standard TAPI

PC applications

DevicesSoftclient



Gigaset S3 professional

Excellent Price/PerformanceHandsfree modeIlluminated MWI notificationHeadset port

Gigaset S3 professional

GSM Mobile-like appearance200hours on standby

Gigaset M2 professional

Industrial-grade phone – IP65 protection, EX-Authorisation

Bluetooth-enabled for headsetPanic Button

Gigaset FamilyIndustry-leading DECT Phones



optiClient Attendant V8 for HiPath 3000PC-based Attendant Console

Essential switching functions Waiting call, Active call details, Parked calls

Use of following telephone books Outlook (visible organizer) Open LDAP Lotus Notes HiPath 3000 internal telephone book

Shared calendars visible via MS Outlook/ExchangeBusy Lamp Field Status: Free, Busy, Called, Forwarded Operator-customized monitoring of up to 300

BLFs

Also provides centralized operator support in networked voice environments



optiPoint 500 entry

optiPoint 500 basic

optiPoint 500 economy

optiPoint 500 standard

optiPoint 500 advance

low cost entry in digital technology

display phone forvoice communication

basic phone withconnectivity to PC

System Phone / modular solution for Professional user

conference phone with comprehensive feature

Familia optiPoint 500



euroset 5000 – analog standard telefones

5015 Mute key

Hands-free talking

Open listening

Call duration display

Baby Call/Hot call

Electronic key lock

Hearing aid compatible

5020 CLIP (FSK & DTMF)

Mute key

Hands-free talking

Open listening

On-hook dialing


Baby Call/Hot call

Electronic key lock


5030 CNIP (FSK & DTMF)

SMS

Mute key

Hands-free talking

Open listening

On-hook dialing


Baby Call/Hot call

Electronic key lock


5010 Mute key

Baby Call/Hot call

Emergency Call

Block Call

Electronic key lock


Desktop mountable

Wall mountable

5005 5010 5015 5020 5030

5005 Mute key


Desktop mountable

Wall mountable



Agenda

Introduction and highlights of V8 Product Detail

UC Applications OpenScape Office and OpenScape Office Contact Center Xpressions Compact Open Interfaces

SIP Communications Security Mobility Management

Devices & Clients Summary



HiPath 3000Blending the Best Communication Technologies

Open up your office to a new way of working

Industry LeadershipAward-winning SME communications platformThousands of installations worldwideRich portfolio of modules, applications, and devicesHybrid platform makes VoIP migration safe & easy

Unified CommunicationsOpenScape Office makes it easier than ever to make the move to Unified Communications!Improve collaboration by eliminating communication barriersImprove responsiveness and customer service

Next-Gen CommunicationsUtilize SIP to experience the latest multimedia applications, including videoSave on communications costs through SIP trunkingEmpower your workforce with Mobility solutions that enable communication from anywhere and any device



CorNet-N

Red PúblicaRed móvil

HiPath Manager

HiPath

EDSS1

SLC1

6

SLC24 = Módulo RadioconmutadorBS = Estación Base

SLC1

6

HiCom

BS

BS

BS

BS

BS

BS

BS

BS

HiPath Aplicaciones HiPath Cordless



Mayor Productividad

Equipo MóvilOficina Teléfono Internet

Todos sus mensajes en el

mismo lugar

Correo de Voz

Fax Email SMS

Acceso desde cualquier punto

Aplicaciones OpenScape Xpressions



Mensajería Unificada que permite movilidad en toda la Organización

Administración por medio de Interfase Gráfica

Voz, Fax, Email, y SMSIntegración con Microsoft Exchange, Lotus DominoWeb PortalIntegración con SAP R / 3Capacidad de Networking25 to 100,000 Users (En redes)

Aplicaciones OpenScape Xpressions



Herramientas e Interfases que Incrementan la Productividad

Respuesta al Primer Contacto

Instalación Simple en Ambientes

Complejos

Aplicaciones OpenScape Contact Center



TDM IP

Plataforma de Comuniación

Acceso Multimedia Reportes y Control Herramientas de Productividad Colaboración

Productos

Socios

Servicios

Integración

• Aumenta la Satisfacción de sus Clientes• Aumenta la Productividad del Personal

• Disminuye Costos de Operación• Mejore sus Herramientas de Decisión

Aplicaciones OpenScape Contact Center



What Features Work with What?Siemens SMB Feature Comparison Chart

Agosto 09 Copyright © 2009. All rights reserved. Siemens Enterprise Communications

OpenScape Unified Communications Suite Portafolio de Software y Servicios

SoftwareFoundation

OpenSOA

Any Client, IP, IT, or Telephony Infrastructure

OpenScape Unified Communications Server

SIP SessionControl

Aggregated Presence

Admin. & Licensing

AvailabilityManagement

QoSManagement

Session Detail Reporting

and more…

OpenScapeApplications

OpenScape Voice*

OpenScapeMobility

OpenScape Video

OpenScapeMessaging

OpenScapeUC

Application

OpenScapeContact Center

and more…

OpenScale Service Management

SecurityCEBP

MicrosoftEcosystem

CEBPVertical

Industry Apps

… …CEBPIBM

Ecosystem

CEBPOther Line

of BusinessApps

OpenScaleIntegration Services

and more…

* HiPath 8000 V3.1 R2


HiPath 4000 Solución IP Convergente para Grandes Usuarios

Contact Center – HiPath ProCenter Productividad

- HiPath ComAssistant

Mensajería – HiPath

Xpressions

Presencia – HiPath

OpenScape

Mobile Connect VoWLAN

optiClient

optiPoint

HiPath 4000OpenStage

HiPath 8000

HiPath 2000

DECT

AC-Win IP


OpenScape VoiceSolución Hosted IP PBX

Data Center

Sucursales, usuarios remotos, etc.

Red IP

PSTN

HiPath 8000

Otros IP-PBXs

GatewaysHiPath 4000

Aplicaciones de Negocio

Productivity – ComAssistant S

Contact Center – ProCenter or

GenesysPresence – OpenScape

Messaging – Xpressions

Aplicaciones de Comunicación

Integración


OpenScape UC

Comunicación basada en Presencia

Voz, Video, IM, Email, Web Collaboration

One-Number Service

Colaboración y ConferenciaIntegración Robusta para Trabajo en Grupo y Mensajería UnificadaIntegración con Aplicaciones de Negocio Interfase Gráfica para Usuario


HiPath MobileConnect

PlatformPlatform



Thank you!Félix BáezChannel [email protected]

hipath 3000 v8 0

Documents