hipath 3000 5000 v8 myportal entry web services v2 feature description

7/21/2019 HiPath 3000 5000 V8 MyPortal Entry Web Services V2 Feature Description

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Communication for the open minded

Siemens Enterprise Communicationswww siemens com/open

DocumentationHiPath 3000/5000 V8HiPath 500 V8myPortal entry Web Services V2

Feature Description

A31003-H3580-F102-1-7618



Our Quality and Environmental Management Sys-

tems are implemented according to the require-

ments of the ISO9001 and ISO14001 standard cer-

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Copyright © Siemens Enterprise

Communications GmbH & Co. KG 2010Hofmannstr. 51, 80200 München

Siemens Enterprise Communications GmbH & Co. KG

is a Trademark Licensee of Siemens AG

Reference No.: A31003-H3580-F102-1-7618

The information provided in this document contains

merely general descriptions or characteristics of

performance which in case of actual use do not

always apply as described or which may change as

a result of further development of the products. An

obligation to provide the respective characteristics

shall only exist if expressly agreed in the terms of

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subject to change without notice.

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names are trademarks or registered trademarks ofSiemens Enterprise Communicationswww.siemens.com/open

Communication for the open minded



08/2010

myPortal entry Web Services, Feature Description 1

Inhalt

1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.1 myPortal entry Web Services V2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.2 Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.2.1 myPortal entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.2.2 myPortal web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.2.3 myPortal for OpenStage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2 Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.1 Presence status information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.1.1 Set and display status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.1.2 Status-based Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.2 Integrating Mobile Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.3 One Number Service (ONS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92.4 Optimum Utilization of Tariff Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.5 Access to Various Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.6 Managing Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

3 myPortal web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3.1 Multi-Language Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3.2 Presence Functionality with Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3.3 Enabling and Disabling the One Number Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3.3.1 Supported Call Number Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.3.2 Inbound Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.3.3 One Number Service (ONS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.3.4 Optimum Utilization of Tariff Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3.3.5 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183.4 Telephone Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3.5 Checking and Controlling Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4 myPortal entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4.1 Flexible User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4.2 Call control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4.3 Setting the Presence Status with Status-based Call Forwarding and Return Time. . . . . . . . . . . . . . . . . . . 24

4.4 Telephone Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4.5 Team Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4.6 Programmable Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

4.7 Call Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

4.8 Voicemail Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4.9 Integrating External Phone Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304.10 Integrating Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Contents 00



Contents

08/2010

2 myPortal entry Web Services, Feature Description

5 myPortal for OpenStage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

6 myPortal entry Web Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6.1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6.2 Features for the Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6.3 Customer environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376.4 Overview of Components Involved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

6.5 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

6.5.1 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

6.5.2 Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

6.5.3 Communication platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

6.5.4 Mobile Phone Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

6.5.5 Supported Desktop Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

6.5.6 Used Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

6.6 Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

6.6.1 Plug Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

6.6.2 Maximum number of stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

6.6.3 Traffic Values for the PBX system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436.6.4 Experienced data volume on the mobile phone connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

6.6.5 Use cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43



08/2010


Contents



Overview

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myPortal entry Web Services V2

1 Overview

1.1 myPortal entry Web Services V2myPortal entry Web Services provides an intuitive and easy to use unified

communications solution for the following communication systems: HiPath 33xx,

HiPath 35xx and HiPath 500 (as of version V8R5). With myPortal entry Web

Services, all the information you need will always be available to you at the right

time.

myPortal entry Web Services offers the following three clients:

myPortal web myPortal for OpenStage myPortal entry

The web application for

mobile employees

The application for OpenStage

telephones

The application for the

stationary PC workplace



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OverviewClients

1.2 Clients

1.2.1 myPortal entrymyPortal entry is the unified communications application for the stationary PC

workplace.



Overview

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Clients

1.2.2 myPortal web

myPortal web is the application for smartphones of your mobile employees.

myPortal web provides them with an efficient solution that has been optimized

for mobile use.

Although primarily designed for use on Apple's iPhone, the myPortal entry Web

Services also supports other Internet-enabled smartphones such as the Nokia

N97.



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OverviewClients

1.2.3 myPortal for OpenStage

myPortal for OpenStage is the application for your OpenStage 60/80 HFA

phones at the workplace. myPortal for OpenStage provides you with an

optimum solution that is customized for your phone. It enables you to accessfeatures such as the Presence status, for example.



Functions

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Presence status information

2 Functions

myPortal entry Web Services provides you with access to the following functions.

2.1 Presence status information

The use of Presence status information enables you to improve your availability.

Due to the perfect interplay between the three clients, internal and mobile

employees can always see the presence status of others and thus optimize their

own accessibility.

2.1.1 Set and display status

Using myPortal entry, myPortal web or myPortal for Openstage, users can set

their own Presence status and forward calls accordingly to their voicemail, for

example, or to any other phone number and thus improve their accessibility. The

Presence status and the Return time are shown to all other myPortal entry and

myPortal web users. Users who have already turned off their Desktop PCs in the

office and forgotten to update their presence status can also change their

respective status conveniently via the graphical user interface of their OpenStage

60/80 phones.

2.1.2 Status-based Call Forwarding

Each employee can set up specific call forwardings for his or her respective

Presence states. When the user subsequently changes his or her Presence

status, myPortal entry Web Services automatically sets the saved call forwarding

and thus ensures optimum availability. Consequently, no calls are lost.

2.2 Integrating Mobile Stations

HiPath communication systems enable the simultaneous signaling of incoming

calls on multiple devices, including both remote and mobile devices. The called

devices are represented in myPortal entry and myPortal web as internal system

stations, together with the current Presence status.



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FunctionsOne Number Service (ONS)

2.3 One Number Service (ONS)

myPortal web and myPortal entry use the One Number Service (ONS) of the

HiPath communication system. This enables the user to be reached under one

number, regardless of his or her current location or the device being used.

For outbound calls, the One Number Service replaces the call number of the used

connection by the previously defined central number of the user. This ensures

that mobile phone numbers are not transmitted unintentionally, for example, but

nonetheless enables a clear identification of the caller.

When a function key is programmed with a station number of an internal

subscriber who is configured for myPortal, it also shows the Presence status of

that subscriber.

Using the PABX feature codes, for example, the Do Not Disturb (*97) function

could be assigned to a function key. Clicking a function key then initiates dialing

immediately or executes the procedure.

2.4 Optimum Utilization of Tariff Rates

Using the Callback or Call through function of myPortal web, mobile employees

can conduct calls via the phone system of the company and thus benefit from the

best tariff rates available to them.

2.5 Access to Various Directories

myPortal web and myPortal entry offer numerous phone directories with fast

access to:

• All internal subscribers, including their current Presence status

• All speed dial numbers configured in the system

• Favorites lists created using myPortal entry

The directories can be searched, and the entries can be optionally dialed either

directly or via the One Number Service.

Using myPortal entry, the user can create a personal directory in which he or she

can then enter contact details manually or import existing contacts directly from

Microsoft Outlook or other sources as a CSV file.



Functions

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Managing Voicemail

2.6 Managing Voicemail

myPortal web and myPortal entry enable you to conveniently manage and

check your integrated voicemail via their graphical interfaces. With myPortal

web, you will no longer need to waste precious time checking multiple voicemailsystems when you are away.



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FunctionsManaging Voicemail



myPortal web

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3 myPortal web

myPortal web is the Internet application for mobile employees who use a

smartphone with a graphical user interface (e.g., an iPhone 3G from Apple). Thecontrol of the application is handled by the myPortal entry Web Services. No

additional software is needed to use myPortal web on the smartphone. The

released smartphones that have been tested with myPortal web can thus be

used "out of the box".



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myPortal webMulti-Language Support

3.1 Multi-Language Support

The myPortal web user interface is available in the following languages, which

can be selected directly by users according to their needs:

• German

• English

• French

• Dutch

• Spanish

• Italian



myPortal web

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Presence Functionality with Call forwarding

3.2 Presence Functionality with Call forwarding

Users can set their current presence status as well as the time they are expected

to return via the graphical user interface of myPortal web and thus improve their

availability.

Possible presence states:

• Office

• Meeting

• Sick

• Break

• Gone Out

• Vacation

• Lunch

• Home

The present status can be associated with freely configurable call forwarding

destinations. These are is set up and executed in the communication system

automatically on setting the presence status. If no forwarding destination was

defined for a selected Presence status, the user can enter this immediately via the

myPortal web user interface.



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myPortal webPresence Functionality with Call forwarding

The current presence status is displayed by the corresponding icon in the main

menu of myPortal web and is also visible to all other myPortal web and

myPortal entry users. The call forwarding destinations associated with the

Presence status and the return date are retained even after exiting myPortal

web.



myPortal web

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Enabling and Disabling the One Number Service

3.3 Enabling and Disabling the One Number Service

Outgoing Connection

myPortal web enables the connection setup and dialing of phone numbers

directly from the web interface. Calls can be made by dialing directly from thepersonal contacts, the list of internal call numbers and the system directory.

Dial Pad

A separate dial pad is available to enter phone numbers manually.

Redial Function

The Redial function saves the last dialed numbers after a login and offers them

again for redialing in cases where a desired connection was not established.



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myPortal webEnabling and Disabling the One Number Service

3.3.1 Supported Call Number Formats

Phone numbers are entered in myPortal web as when dialing from an internal

phone, i.e., possibly with the Central Office number, if configured accordingly. In

addition, the canonical format is supported.

3.3.2 Inbound Calls

Incoming calls are signaled as set up on the smartphone and answered by using

the normal operating procedure of the smartphones. Depending on the

smartphone model, the myPortal web application may be placed in the

background on receiving an incoming call so that the call can be signaled and

conveniently answered.

3.3.3 One Number Service (ONS)

When outgoing calls are made via the One Number Service, the call number

defined for the subscriber in the communication system is displayed to the called

party instead of the phone number of the smartphone.

To use the One Number Service and to fully exploit the optimum tariff rate, all calls

must be set up via the HiPath communication system. The "Callback" and "Call

Through" procedures are available for this purpose.

Format example Notes

321 internal

072298765 own local network

008972298765 external local network

000498972298765 international

+ 49 (89) 722-98765 E.164 format ( + , country code, local area code,

connection number). Spaces and the special

characters + ( ) / - : ; are allowed.)



myPortal web

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Telephone Directories

3.3.4 Optimum Utilization of Tariff Rates

The callback and call through procedures guarantee the best use of existing

communication rates.

Callback" is preferably used with special tariff rates or flat rates from the PBXsystem into the mobile network. Call through", by contrast, exploits the special

rates of existing cellular contracts for calls into the fixed network.

Depending on which tariff rate is better, the user can optionally also decide to set

up the call directly via the GSM network without using the callback and call

through functionality. In such cases, however, all previously mentioned functions

such as the One Number Service and presence status are not taken into account.

The preferred dial mode is preset centrally, but can be changed by the user via

the user interface of myPortal web if required.

3.3.5 Ending a Call

Ongoing calls can be terminated via the normal operating procedure on the

smartphone.

3.4 Telephone Directories

myPortal web offers the user three phone directories with search and dial

functions in addition to the contact list of the smartphone. The preset dialing

method to use the One Number service is taken into account when dialing from

the phone directory. The list view of a directory shows the following details:

• Name

• Phone number(s) and

• Symbol for origin of entry

• Presence status (only in the internal directory)

Personal Contacts

The personal contacts include the contact data that was entered via myPortal

entry or imported from MS Outlook. For each contact, up to three different phone

numbers can be stored in the personal contacts in addition to the last name andfirst name:

• Business Phone No. Business phone number of the subscriber.

• Mobile Phone No. Mobile phone number of the subscriber.



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myPortal webTelephone Directories

• Home Phone No. Private phone number of the subscriber.

INFO: In order to ensure proper dialing in all dialing modes and

the correct caller identification, all entries in the personal contacts

must be entered or imported in the E.164 format (+ 49 (89) 722-98765).

Internal Directory

Lists all the internal subscribers of the communication system with internal call

numbers and, if available, the current presence status.

System Directory

Lists the external phone numbers entered in the communication system (central

speed-dial list).



myPortal web

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Checking and Controlling Voicemail

3.5 Checking and Controlling Voicemail

myPortal web signals voicemails received for the user in the communication

system on the display. In particular, the Voicemail Menu shows the number of

voicemail messages grouped according to

• Number of new voicemails received when absent

• Number of new voicemails

• Number of voicemails already retrieved

Using the control elements of myPortal web, received voicemails can be

retrieved and played back on the smartphone by calling the voicemail system.

In addition to the playback function, myPortal web offers the following control

functions:

• Go to next message

• Return to previous message

• Delete

• Play back on freely configurable (mobile) phone

During the playback of the voicemail, the phone number and name of the sender

are displayed, provided that such information is available.



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myPortal webChecking and Controlling Voicemail



myPortal entry

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Flexible User Interface

4 myPortal entry

myPortal entry is the client for the desktop PC. It uses widget technology, which

enables users to freely move and position myPortal entry on the screen and todefine whether or not it should pop up automatically on receiving a call or whether

the user interface should remain transparent.

In the idle state, it appears as a clock with the look and feel of the OpenStage

Touch Guide.

On clicking the OK button in the middle of the clock, a task bar appears on the left

and allows the user to execute different functions.

4.1 Flexible User Interface

Different skins

Several user interface skins, which can be selected individually by users, are

available to optimize the available space on the desktop surface, for example.

Original (with small clock)

Blue Glass

Multi-Language Support

The myPortal entry user interface is available in several languages that can be

selected directly by users according to their needs.



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myPortal entryCall control

4.2 Call control

Incoming and outgoing calls can be answered or initiated easily and directly on

the screen via the call control function of myPortal entry.

Incoming Calls

For incoming calls, myPortal entry displays the number and name of the caller

on the screen, provided the caller ID is transmitted and the related information has

been saved in the phone directory or on function keys.

Outgoing Calls

Outgoing calls can be dialed directly from the phone directories, the Journal, via

the Redial function or by directly entering the phone number.

Supported Call Number Formats

Phone numbers are entered in myPortal entry as when dialing from an internalphone, i.e., possibly with the Central Office number, if configured accordingly. In

addition, the canonical format is supported.

Format example Note

321 internal

072298765 own local network

008972298765 external local network

000498972298765 international

+ 49 (89) 722-98765 E.164 format ( + , country code, local area code, connection

number). Spaces and the special characters + ( ) / - : ; areallowed.)



myPortal entry

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Setting the Presence Status with Status-based Call Forwarding and Return Time

4.3 Setting the Presence Status with Status-based Call Forwarding and

Return Time

Using a mouse click, users can set their current presence status as

• Office

• Meeting

• Sick

• Gone Out

• Vacation

• Lunch

• Gone Home

• Do Not Disturb

and enter the time they are expected to return.

By defining call forwarding based on their presence status, users can furtherimprove their accessibility. Call forwarding is automatically set up in the

communication system when the associated presence status is selected by the

user.

The saved return times are displayed to myPortal entry users as tool tips on

hovering with the mouse over their own presence status.



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myPortal entrySetting the Presence Status with Status-based Call Forwarding and Return Time

For all other myPortal entry users, the saved return time is shown either as a

"tool tip" for the function keys or in the internal phone directory in a corresponding

column.

The entered Presence status, return time and call forwarding remain in effect

even after myPortal entry is closed or the PC is turned off.



myPortal entry

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Telephone Directories

4.4 Telephone Directories

myPortal entry provides the user with three telephone directories with Search

and Dial functions.

In all phone directories and for the Search function, subscribers are shown with

their

• Last Name

• First Name• Phone number(s) and

• Symbol for the corresponding directory.

The internal directory also shows the presence or status of the subscriber, if

known.

Phone numbers can be dialed directly from the directories by right-clicking on the

corresponding entry.

Personal Contacts

The personal contacts include the contact data that was entered via myPortalentry or imported from MS Outlook. For each contact, up to three different phone

numbers can be stored in the personal contacts in addition to the last name and

first name:

• Business Phone No. Business phone number of the subscriber.

• Mobile Phone No. Mobile phone number of the subscriber.



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myPortal entryTeam Functions

• Home Phone No. Private phone number of the subscriber.

INFO: In order to ensure proper dialing in all dialing modes and

the correct caller identification, all entries in the personal contacts

must be entered or imported in the E.164 format (+ 49 (89) 722-98765).

Internal Directory

Lists all the internal subscribers of the communication system with internal call

numbers and, if available, the current presence status.

System Directory

Lists the external phone numbers entered in the communication system (central

speed-dial list).

4.5 Team Functions

The team function of myPortal entry is used to send text notifications to multiple

selectable internal subscribers and to specify call forwarding for the selected

subscribers.

The list of team members can be entered manually or imported via a CSV file.

Users who do not need the team function can optionally hide it via the custom

settings in their task bars.



myPortal entry

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Programmable Function Keys

4.6 Programmable Function Keys

myPortal entry provides programmable function keys to which phone numbers

or system functions such as:

• Suppressing the station number display

• Microphone On/Off If internal subscribers are assigned to the function keys, their current presence

status is displayed.

4.7 Call Journal

As long as myPortal entry is active, it logs all incoming and outgoing calls in its

call journal. The journal offers a variety of filter functions for incoming, outgoing

and missed calls.

Using the follow-up and note function of the journal, users can be reminded to

make a phone call at a certain time.



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myPortal entryVoicemail Control

4.8 Voicemail Control

myPortal entry can directly control the integrated voicemail (EVM) of the

communication system.

All received voicemails are displayed by myPortal entry in the associatedmessage journal, sorted by the following criteria:

• Number of new voicemails received when absent

• Number of new voicemails

• Number of voicemails already retrieved.

Using the control elements of myPortal entry, the recorded voicemails can be

played back via the internal telephone or a freely configurable (mobile) phone.

The following options are available in addition to the playback function:

• Go to next message

• Return to previous message

• Delete• Play back on freely configurable (mobile) phone

For each voicemail, the phone number and the name of the sender are indicated

when listening to the message, provided that such information is available.



myPortal entry

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Integrating External Phone Directories

4.9 Integrating External Phone Directories

An external phone directory on the Internet can be addressed from within

myPortal entry by adding a URL or hyperlink.

4.10 Integrating Applications

myPortal entry offers the option of passing information on the source phone

number of an incoming call, if available, to other applications running on the client

PC.

Two different transfer methods available for this.

• Transfer in the form of a URL for web-based applications

For example:

– http://www.myInversSearch.com?cn=%CALLER_ID%• Transfer in the form of appropriate variables to a batch file, followed by its

execution

For example:

– start cmd.exe /k myConsoleProgram %CALLER_ID%

– start myGuiProgram %CALLER_ID%

The placeholder used here to pass the phone number in the call is

%CALLER_ID%

myPortal entry can execute up to four different URLs or batch files, depending

on the source phone number. When entering source phone numbers, phone

number fragments are allowed.

If the saved action is to be executed for all the phone numbers, * can be entered

as a wildcard * or the field can be left blank.



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myPortal entryIntegrating Applications



myPortal for OpenStage

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5 myPortal for OpenStage

Users who have already turned off their Desktop PCs in the office and forgotten

to update their presence status can also view the status via the display of theirOpenStage 60/80 HFA phones and conveniently change it if required.

To do this, the user can invoke the Presence application of myPortal entry Web

Services at the OpenStage 60/80 HFA telephone and then change his or her

current presence status after logging in.

Together with the presence status, the user can enter his or her return time.



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myPortal for OpenStage



myPortal entry Web Services

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Overview

6 myPortal entry Web Services

6.1 OverviewThe myPortal entry Web Services serve as the interface between the client

applications myPortal entry and myPortal web and the communication system.

6.2 Features for the Clients

The following table contains a list of the myPortal entry Web Services features

available at the clients or terminals. For myPortal web and myPortal for

OpenStage, only the features provided by the myPortal entry Web Services are

listed here.



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myPortal entry Web ServicesFeatures for the Clients

Feature myPortal entry myPortal web myPortal for

OpenStage

Call control

At a desktop phone

- Direct

- Associated dialing

At a Smartphone

- Direct GSM/UMTS

- Mobility Callback

- Call through

yes

yes

yes

yes

no

no

no

no

yes

no

no

no

yes

yes

yes

yes

no

Presence

Set- Status

- Forwarding destination

- Return time

View

- Status

- Forwarding destination

- Return time

yes

yesyes

yes

yes

yes

yes

yes

yes

yes

yesyes

no

yes

yes

yes

no

yes

yes

yesyes

no

yes

yes

yes

no

yes

EVM - Voicemail control via GUI

Check

Control

Journal

yes

yes

yes

yes

yes

yes

yes

yes

no

Call journal

All

Missed

Answered

Inbound

Outbound

Follow-up

Note function for follow-up

Active when myPortal entry is running

yes

yes

yes

yes

yes

yes

yes

yes

yes

no no

Team Functions

Set team forwarding

Team messaging

yes

yes

yes

no no

Scalable interface yes no no




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Features for the Clients

Programming status-based call forwarding yes no no

Personal directory Manual input

Import function

- Outlook

- Excel

- CSV

yesyes

yes

yes

yes

yes

yesInput, import and

editing functions via

myPortal entry

no

internal directory

System stations

Display of presence status

yes

yes

yes

yes

yes

yes

no

System directory yes yes no

Function keys

Freely programmable

Display of presence status

yes

yes

yes

no no

Integration of an Internet directory yes no no

Feature myPortal entry myPortal web myPortal for

OpenStage



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myPortal entry Web ServicesCustomer environment

6.3 Customer environment




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Overview of Components Involved

6.4 Overview of Components Involved

6.5 Prerequisites

6.5.1 Software

Application Operating System Other SW

components

Notes

myPortal entry Web

Services

Built in Plug PC

myPortal entry Windows XP

Windows Vista

Yahoo! Widget engine Standard PC HW

myPortal web iPhone 3G V3.01 Safari Browser

myPortal web iPhone 3GS V3.0.1 Safari Browser



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myPortal entry Web ServicesPrerequisites

6.5.2 Hardware

6.5.3 Communication platforms

Application HW HW Specification Additional HW

Components

myPortal entry

Web Services

Sheeva Plug PC n/a n/a

myPortal entry Standard PC HW The processor, memory

configuration, etc., must

meet the requirements to run

the operating system to be

used smoothly. The

minimum requirements for

the operating system are not

sufficient for the application.

Ethernet 10 / 100 /

1000 BaseT LAN

Interface

myPortal web iPhone 3GiPhone 3 GS

Nokia N97

n/a

HiPath 3000 HiPath 3000 V8R4 HiPath 3300

HiPath 3350

HiPath 3500

HiPath 3550

LAN Interface

Modules (LIM)

or

HG 1500

HiPath 500 HiPath 500 V8R4 HiPath 540

HiPath 580

LAN Interface

Modules (built-in)

iPhone 3G(s)

Nokia N97

PBX System Version

HiPath 500 as of V8R4

HiPath 33x0 as of V8R5

HiPath 35x0 as of V8R5

Octopus F100 as of V8R4






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Prerequisites

6.5.4 Mobile Phone Networks

In order to use myPortal web on smartphones, the parallel operation of data

communications and voice calls is essential.

The various networks offer the following options for this:

To operate myPortal web, the combination of EDGE, UMTS and HSPDA is

recommended without restrictions.

GPRS can only be recommended with the restriction that the mobile device

supports GPRS class A.

The GSM / CSD network is not recommended.

6.5.5 Supported Desktop Phones

myPortal entry Web Services supports:

• optiPoint 500 family

• optiPoint 420 HFA family

• OpenStage HFA family

• Openstage TDM family

The following are not supported:

• Analog a/b terminal devices

• SIP phones

myPortal for OpenStage supports:

• OpenStage HFA family

Special aspects for virtual stations:

Instead of a desktop phone, even a virtual station can be entered in the PBX

system. In this case, the associated phone services of the myPortal entry widget

are not available to these virtual stations.

GSM/CSD GPRS EGPRS/EDGE UMTS HSPDA

Downstream

data rate

9.6 - 14.4

kbps

50 kbps 150 - 220 kbps 384 kbps > 1Mbps

Page load time

for web

myPortal

6 - 25 sec 2 - 7 sec 1 - 2 sec <1 sec <1 sec

Voice/data in

parallel

no Only with

GPRS class Amobile phone

yes yes yes



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myPortal entry Web ServicesTechnical Data

6.5.6 Used Ports

6.6 Technical Data

6.6.1 Plug Computer

Port Application Meaning Notes

8801 myPortal Web Services Web-based administration

myPortal entry access

http protocol

8802 myPortal Web Services Web-based administration

myPortal entry access

myPortal web client access

https protocol




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Technical Data

6.6.2 Maximum number of stations

Sheeva CPU Core

1.2 GHz operation

L1 Cache: 16K Instruction + 16K Data

L2 Cache: 256 KB

Memory

DDR2 400MHz, 16-bit bus

512MB DDR2: 1GB x 8, 4 devices

Power efficient Samsung Devices

NAND FLASH Controller, 8-bit bus

512MB NAND FLASH: 4 GB x 8, direct boot

128-bit eFuse Memory

Ports

1 GBit Ethernet / RJ45

USB 2.0

High speed I/O & Peripherals

Gigabyte Ethernet

USB 2.0 Host

Real Time Clock w/ Battery

Power

Power input: 100-240VAC/50-60Hz

19W

DC Consumption: 5V/3.0A

High efficiency POL DC-DC converters

Dimensions

110mm (L) x 69.5mm (W) x 48.5 mm (H)

Parameters Value Notes

Number of myPortal

web subscribers

Max. 100 The limitation arises from the max. number

of entries in the "Mobility Entry Table" of thePBX system. In practice, the number of

available CO channels must be taken into

account. Each active connection that is set

up via the mobile callback or DISA call

through method occupies two CO channels

of the PBX system.

Number of myPortal

entry subscribers

Max. 100 The meaningful number is determined by

usage behavior as well as the connection to

the PBX system. The table on the traffic

values of the PBX system and the web

server must also be taken into account.



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6.6.3 Traffic Values for the PBX system

6.6.4 Experienced data volume on the mobile phone connection

The average data volume per web page is equal to 30 KB (approx. 10 - 40 KB per

page).

6.6.5 Use cases

Communication

platform

Auxiliary

Equipment

Traffic value

HiPath 500 LAN Max 400 BHCA for pure myPortal entry usage

Max 200 BHCA for pure myPortal web usage

HiPath 33xx

HiPath 35XX

LIM Max 400 BHCA for pure myPortal entry usage


HiPath 33xx

HiPath 35xx

HG 1500 Max 800 BHCA for pure myPortal entry usage


User profile Web page calls /

workday

Data volume / workday

Occasional use 30 pages < 1.0 MB

Average usage 80 pages < 2.5 MB

Intensive use 400 pages 12 MB

hipath 3000 5000 v8 myportal entry web services v2 feature description

Documents