September 2015 – Issue 21

The Trust’s Achieving Excellence Awards ceremony has, once again this year, been hailed a huge success. The red carpet event held on Thursday 9th July saw over 150 staff, governors, stakeholders and volunteers from around the Trust gather at the Hawthorn’s Stadium, West Bromwich to celebrate the successes and achievements of their friends and colleagues.

Ed James, host of Heart FM’s morning radio show was master of ceremonies for the evening and truly was the host with most, presenting certificates and awards and generally ensuring everyone had a good time.

There were 11 categories of award up for grabs this year including: Making a Difference, for making an outstanding difference to others; Working Together, for partnership working, Supporting Excellence,

for outstanding contribution in a non-clinical role / team and, new this year was our Apprentice of the Year award, for clinical or business administration apprentices who have made a significant contribution to their team / work area.

This year’s Working Together Award went to David Hipgrave, a staff nurse at the recovery and therapy unit in West Bromwich and John Homer, Chairman of West Bromwich Albion Supporters Club for their fantastic joint working on establishing one of the first dementia football memories groups in the UK.

David said: Fancy getting an award for doing something you love, football that is not the Albion, I’m a Wolves supporter! But seriously, I’m absolutely thrilled and delighted, and I know John will be too, to receive this award. We both love football and to see the joy on

the faces of the participants of our group as we reminisce and encourage discussion about football and rekindle memories of games past, gives us a sense of achievement and pleasure. The smile on my face is going to stay with me for a long time.”

The Apprentice of the Year Award presented this year for the first time, went to Alice Allen, Health Records Apprentice. Turn to page 5 to see what Alice Said about winning her award and who our other winners were on the night.

Continued on Page 5

Celebrating the achievements of our staff

In this issue.. .Care Quality Commission Visit ............ P320:20 vision .......................................... P6Shaping our future ................................ P7Can you lend a hand? .........................P12If you have a story contact the Communications Team on 0121 612 8032

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On a cold Saturday May Day Bank Holiday five members of staff from Edward Street Hospital,

took part in the amazing 3 Peaks Challenge to raise money the benefit of our patients.

Carla Garrington, Alison Pritchard, Mandy James, Shanetlle Parker and Louise Dawes, who also dragged her husband Nigel along to complete the team, known better locally as the ‘Bostin Black Country Trekkers’, took on Ben Nevis, Scafell Pike and Snowdon, better known as the 3 Peaks Challenge.

Ben Nevis started the challenge for our trekkers, cold but sunny, a good start they thought. Unfortunately the higher they went the colder it got, and at 800 metres above sea level snow was on the ground. At 1000 metres conditions were too wintry for the trekkers and they had to turn around.

At 8.30pm, now with head torches because it was going dark, the trekkers began to climb Scarfell Pike. With every step the weather was deteriorating and as they climbed the wind got stronger. With snow under feet, strong winds, darkness and slippiness, it was getting scary but the trekkers persisted and finally reached the top.

Coming down in the dark was hard. The trekkers were hungry and their legs were aching, the concentration required to stay safe was sapping their energy, but they got down safely at 1am Sunday morning. After very little sleep and a delay on the motorway, they finally arrived at Snowdon.

It was raining and visibility was poor. The trekkers were tired and lacking in energy, but luckily they were joined by a couple of men, one being Louise’s husband and the other a stranger who soon became a friend. The trekkers kept pushing to the summit, and whilst over joyed that they’d made it they just faced the wind and rain for a quick photo and then headed back down the hill. They made it to the bottom in one piece, cold and wet but triumphant, they’d done it!

Louise said, “We knew this would be a huge challenge for all of us. We’d all worked hard on our fitness but the weather was always against us. We’re really pleased that we’ve done it and will no doubt look back with fond memories. Best of all we’ve raised lots of money for our patients.”

The dreary bank holiday forecasts certainly didn’t stop the local community gathering in their masses to attend Vaisakhi celebrations on Sunday 3rd May. The proceedings began with a procession through Wolverhampton leading to a festival at West Park. Wolverhampton Healthy Minds staff had a presence at the festival offering emotional wellbeing checks which were popular and well received by the attendees. The team offered self-help information and general mental health promotion for common mental health difficulties.

It was a vibrant, colourful event with a great atmosphere and lots of sunshine. Vaisakhi marks the birth of the Khalsa nation, whereby the first Sikh initiation ceremony took place in 1699 led by the tenth Sikh Guru- Guru Gobind Singh Ji. The photograph below represents the ‘five beloved ones’ who were the first to receive the initiation in 1699.

Wolverhampton Healthy Minds Celebrates Vaisakhi

Care Quality Commission VisitBostin Black Country Trekkers conquer the 3 Peaks

Healthy Minds staff on hand offering Emotional Wellbeing Checks.

Five members of the congregation representing the ‘Five Beloved Ones’

Is it responsive?Patients get the treatment or care at the right time, without excessive delay, and are involved and listened to.

Is it effective?Patients’ needs are met and care is in line with national guidelines and NICE quality standards, and promote best chance of getting better.

It is well-led?There is effective leadership, governance and clinical involvement at all levels, and a fair, open culture exists which learns and improves listening and experience.

Is it safe?Patients are protected from physical, psychological or emotional harm or abuse.

Is it caring?Patients are treated with compassion, respect and dignity and that care is tailored to their needs.

On Monday, 16 November 2015 approximately 60 – 80 CQC inspectors will descend on the Trust and over five days, in small teams will span all areas. They will visit, day and night, all inpatient services, and a selection of clinics and community teams but we don’t know which ones.

The inspectors will be our peers from other Trusts around the country, and represent a variety of relevant disciplines and specialties.

Inspectors will be well-informed about Trust services, and we will be asked to provide a lot of information before their visit, as well as during, as they follow key lines of enquiry and questioning to triangulate information.

The CQC will visit teams, talk to managers, clinicians, administrators, receptionists, cleaners and porters. They will observe care and review patient notes. They will distribute feedback cards and comment boxes will be placed around the Trust, and they will host listening events with staff, patients and carers, governors and stakeholders to gain feedback about the Trust.

The CQC will ask questions about the quality of services based on what matters most to patients. It is these five questions that we should ask ourselves at all times:

Preparation to DateThe board of directors are taking a lead for each of the five fundamental standards and prior to the visit will be out and about in the Trust, talking to staff and patients and gaining an insight on what we do well and what we need to improve.

The leads are:Caring Sheila Lloyd & Parmjit Sahota w/c 19th October

Responsive Tracey Cotterill & Paul Riley w/c 28th September

Effective Stephen Edwards, Jas Lidher & Andrew Fry w/c 7th September

Well-Led Karen Dowman & Duncan Walker w/c 17th August

Safe Lesley Writtle & Fayaz Malik w/c 27th July

Between now and the visit in November we will communicate about each standard over a two week period. This will coincide with specific workshops, bulletins, videos and blogs relating to the CREWS.

We have developed a specific ‘Time to Shine’ area on the intranet with links to:

• CQC information• Events calendar• CQC frequently asked questions• CQC Staff message board• CREWS updates, including videos and blogs

Gill Murphy, lead for the CQC visit is meeting with governors to engage them in working with the leads and will update on progress in the next bulletin.

We are developing a staff handbook which will be sent to all staff over the coming weeks.

If the engagement items developed for CQC go well it’s envisaged they will continue as a vehicle for communication and engagement going forward.

Please send feedback and suggestions regarding above to gill.murphy@bcpft.nhs.uk

04 05

Celebrating the achievements of our staffContinued from front page.

Alice said, “It was great to get nominated for an award but to win is recognition for my hard work, I never expected it.”

Mel Passmore, Lead Governor for the Trust said, “It was a lovely evening and the governors really appreciated the invitation and opportunity to share the great feeling of happiness in the room. It’s so important to reward good work and achievement and celebrate long service and the governors are looking forward to being invited next year.”

Karen Dowman, chief executive, said ‘It always gives me great pleasure to host this event. Tonight is not only about recognising and celebrating achievements but it is also to show thanks and appreciation to all staff that show continued commitment to the Trust.I also have to say a special thanks to our sponsors, Mills and Reeve, who are for the third year running sponsoring our Driving for Excellence Award and Absolute Interpreting and Translation Services Limited who are supporting the Trust again this year by sponsoring our Transforming Services Award.”

Diane Webb, Strategic Health Facilitator - Health Facilitation - Making a Difference Award

Caring and Coping with Loss in Dementia Group, Brooklands Health Centre - Transforming Services Award

David Hipgrave and John Homer, Staff Nurse TARU and Chairman of West Bromwich Albion Supporters Club - Working Together Award

Gavin Carter, Datix Co-ordinator, Governance Assurance Unit - Supporting Excellence Award

And the winners are.....

National ‘Sign up to Safety’ campaign Put safety first - Commit to reduce avoidable harm in the NHS

by half and make public our goals and plans developed locally Continually learn - Make our organisation more resilient to

risks, by acting on the feedback from patients and by constantly measuring and monitoring how safe our services are

Honesty - Be transparent with people about our progress to tackle patient safety issues and support staff to be candid with patients and their families if something goes wrong

Collaborate - Take a leading role in supporting local collaborative learning, so that improvements are made across all of the local services that patients use

Support - Help people understand why things go wrong and how to put them right. Give staff the time and support to improve and celebrate the progress.

If you want further information please email rianne.ward@bcpft.nhs.uk, Patient Safety Compliance Manager or emma.collins@bcpft.nhs.uk, Patient Safety Lead or telephone 0121 612 8097.

Wolverhampton Memory Clinic, Brooklands Health Centre - Driving for Excellence Award

Speech and Language Therapy Volunteers, Dudley - Recognising our Volunteers and Service User Partner Award

Alice Allen, Health Records Apprentice, Hallam Street - Apprentice of the Year

Kay Berrow, Team Manager, Wednesbury/West Bromwich Community Mental Health Team - Group Excellence - Mental Health

Housekeeping Team, Penn Hospital – Group Excellence Award Corporate

Dudley Health Visiting Team, Group Excellence - Children and Young People

Debbie Forknall, Health Care Support Worker, Newton House, Group Excellence - Learning Disabilities

The Trust has signed up to the national ‘Sign up to Safety’ campaign aimed at making the NHS the safest healthcare system in the world. By signing up to the campaign we have committed to listening to patients, carers and staff, learning from what

they say when things go wrong and taking action to improve patient safety. All of which helps to ensure patients receive harm free care every time, everywhere.

As part of the campaign, we have signed up to achieve the core five pledges and identify key areas of improvement. The five pledges are:

The Trust’s Recovery College, set up in Sandwell to empower people with mental health challenges to become experts in their own recovery, has been making some excellent progress, and has recently seen the successful recruitment of both volunteers and experts by experience to a number of roles.

Mick Morrow said, “I am really pleased with the help that our experts by experience and volunteers have provided in setting up not only the interview workshop, but also the volunteer induction workshop. The drive and commitment shown by all involved is really bringing the College to life, and embraces the whole concept of what the College is about. I’m very proud of what we have achieved so far.”

The workshop held on Tuesday 14th July at Edward Street Hospital, covered a variety of important subjects including sharing the Trust Visions and Values, the importance of confidentiality, wellbeing and personal resilience.

Another strand of work for the College is to set up links with local organisations to establish partnership working. As part of

this development discussions are taking place with Sandwell College. Discussions have also been held with staff at Marbles, a furniture recycling organisation based in West Bromwich that supports mental health service users to get back into work. Recently they invited Frank Bruno to open the Bridge, which is their cleaning and repair centre for furniture and white goods. This was a great event and College staff took the opportunity to make links and share information.

If you would like further information about the Recovery College please email debbie.thorp@bcpft.nhs.uk College Administrator. For information about Marbles ring Deb Harris or Julie Hickman on 0121 525 8064.

Recovery College in ActionVolunteer Induction Workshop

We have started a programme of work to embed the ‘Freedom to Speak Up’ initiative in response to an independent review undertaken by Sir Robert Francis. This is about having an open and honest reporting culture in the NHS and includes a number of recommendations for the future.

A project team, lead by Joyce Fletcher, Deputy Director of Nursing and supported by Nicky Lavender, Project Facilitator, and various key staff from across the Trust, met for the first time last week and are working on an action plan to ensure the recommendations are taken forward and are reflected in the Whistleblowing/Raising Concerns Policies.

To find out more about ‘Freedom to Speak up’, safeguarding and other interesting topics, why not pop along to one of the sessions detailed in the table.

Location Date Time Room

Orchard hills 11th August 20152.00pm-5.00pm

Meeting Room

Ridge Hill 18th August 20152.00pm-5.00pm

Education Suite

Heath Lane 25th August 20152.00pm-5.00pm

Multi-use Room 3

If you need any further information on the work being undertaken please email nicola.lavender@bcpft.nhs.uk Project Facilitator or joyce.fletcher@bcpft.nhs.uk Deputy Director of Nursing.

Do you know you have the freedom to speak up? 1

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06 Leadership for Quality

Leadership for QualityIssue No. 4

Quality Summits Celebrate Trust SuccessesThe Trust’s fourth and fifth Leadership for Quality Summits which took place on Tuesday 10th March and Tuesday 16th June respectively, were used to take time out to look back on some of the outcomes of our focus on making quality king - highlighting that there was much to celebrate.

In May last year the first quality summit was held and it was with bated breath and eager anticipation that a group of staff from across the Trust took those first steps into our new world of engagement, discussion, learning, listening and sharing our ideas for a better future. Sharing our thoughts and views on how the elements of a quality service (defined by Lord Darzi) – patient safety, clinical effectiveness and patient experience - could be improved across the Trust.

Since that first summit a huge amount of work has been undertaken to ensure that the quality agenda, as defined above, along with two new important elements, introduced as a result of the Francis Report – caring values and leadership - continues to be driven for the benefit of our patients.

Quality will always remain the Trust’s central priority and only with the help and continued commitment of a dedicated staff will we be able to achieve this priority. The following pages give a flavour of what went on at the summits and outlines some of the things that were celebrated, so read on and see what strikes a chord with you. And remember, if you have any thoughts about how quality can be improved or want to find out more about our quality agenda please email sheila.lloyd@bcpft.nhs.uk.

Following on from our popular 20:20 vision event that took place at the end of last year, staff were once again invited to participate in two interactive workshops focussing on the Trust’s strategic goals and objectives for the future.

Jas Lidher, the Trust’s new Medical Director (shared role with Dr Stephen Edwards), kicked off the first event with a heartfelt presentation about the need for improved clinical engagement and how she will be focussing on enhancing this across the Trust. Jas commented, “Clinicians have a major role in driving improvement. We are the people working with patients on a daily basis who can really improve care at a local level and by adopting a collaborative approach we can make things happen.”

Next up on the agenda was a session from John Campbell, Deputy Chief Executive (Director of Strategy), who started his workshop by saying, “I totally agree with Jas, sustainability is about quality, about having viable clinical services and financial stability, and only by achieving both can the Trust succeed.” He then went on to present a post general election examination of what the Conservative manifesto might mean for the Trust. He also updated on the sustainability review that had been undertaken, providing detail on the various options available to the Trust. Staff were then invited to work in groups to draw up their own manifesto, taking into account the different sustainability options available, and to draft strategic objectives for the organisation.

The outcomes from the group work are now being shared at relevant meetings to gather feedback. This will then go through the corporate governance structure to arrive at a final set of objectives for the Trust. It is envisaged that this work will be finalised by September so watch this space for the agreed outcomes.

In the meantime if you would like further information about the above work please invite John to your team meetings, as he is happy to share his presentation with as many staff as possible! Please email natasha.dupree@bcpft.nhs.uk or call her on 0121 612 8689 to arrange a convenient time.

looking for a sustainable future20:20 vision

Reflecting on key successesAt the events, Sheila Lloyd, Executive Director of Nursing, Allied Health Professionals (AHPs) and Governance (10th March), and Dr. Stephen Edwards, Medical Director (16th June) welcomed staff to the events. Sheila commented, “Today is about celebrating the hard work that has gone into driving our quality agenda forward over the last 12 months, and sharing with colleagues some of the great work that has been undertaken and the benefits now being felt.”

Dr. Edwards opened the June event commenting, “Since the inception of the Quality Summits, they have continued to be a successful platform for staff to hear and share stories about the work being undertaken on the qualify front.”

The purpose of these events was to bring groups of staff of the same banding together to discuss and understand the issues affecting them. We wanted to gain their thoughts, good and bad, about the things being done that we should continue doing, the things we keep doing that add very little value and we need to stop, and the things that could be done differently.

Each group of staff produced a top 10 priorities list and these have now been evaluated. Read on for the outcome…

RevalidationJoyce Fletcher, Deputy Director of Nursing gave an update on the new nurse revalidation process being introduced at the end of the year. Currently the process of renewing consists of a declaration that staff have met specified post-registration education and practice (Prep) requirements by having completed:

• 450 hours of registered practice in the previous three years, and

• 35 hours of learning activity – continuing professional development (CPD) in the previous three years

However things are changing and a new form of revalidation is being introduced

by the end of the year which will affect the way all qualified nurses and midwives renew their registration with the NMC.Revalidation is easy, straightforward and will help nurses and midwives develop as professionals. It will also strengthen the renewal process by introducing new requirements that focus on:

• up-to-date practice and professional development

• reflection on the professional standards of practice and behaviour as set out in the Code, and

• engagement in professional discussions with other registered nurses or midwives

Revalidation is a process that all qualified nurses and midwives will need to engage

with to demonstrate that they practise safely and effectively throughout their career - it is not a point in time activity or assessment. To aid the introduction of revalidation the Trust has established a working group to look at the best way to support staff to prepare for the new requirements so watch this space for further information.

If you have any questions or queries about revalidation please e-mail our Deputy Director of Nursing: joyce.fletcher@bcpft.nhs.uk. This is an important change in the way nurses renew their pin numbers so don’t get left behind. Visit the NMC website now where you will find the new Code and requirements around revalidation. Start working on your new revalidation plan sooner rather than later!

Clinical time-out sessions - It’s All About You

What you said was really good at BCPFTÚ Deliver good careÚ We have a planÚ Getting togetherÚ TeamworkÚ Patient focusÚ Commitment, knowledge

and skillsÚ Quality focus

What you said needs to improve at BCPFTÚ DuplicationÚ IT, equipment Ú CommunicationÚ Bank and agencyÚ Environment Ú Engagement and involvementÚ VacanciesÚ Recognition

How together we will make things happenÚ Value, invest, promote and support existing

staff to strive for excellence Ú Paperwork - have less of it and make it less

repetitiveÚ Improve the speed and effectiveness of

communication, have the courage to speak up and for managers to listen, have more walkabouts, value contribution, support each other and celebrate success

Ú You said “Include us in decisions - ask us, we know best, develop us in our roles, give us training” - it will improve staff morale

What have we been doing since we met?Ú Continue to embed the 6cs including

production of a DVD available on the intranetÚ Looked at recruitment and retention and

approved IT and estates strategiesÚ Introduced a National Cultural Alignment

Advisory GroupÚ Improved communication via the Team Brief,

and executive, chair and NED walkaboutsÚ Provided access to training and development

and invested in a leadership development programme

Ú Looked at how charitable funds can be used for the benefit of patients and staff activities

CQC visit announcedSheila Lloyd announced that the Care Quality Commission (CQC) would be visiting the Trust on 16th November 2015 saying that this would be ‘our time to shine’ and was a great opportunity for us to build a positive framework to pave the way for the future.

Care CertificateTanis Hand, the Royal College of Nursing Professional Lead for Health Care Support Assistants, who came to talk to our non-registered staff at their clinical time-out session, highlighted, that as a result of an enquiry following the Francis Report, a new qualification was to be introduced in April 2015 for anyone wishing to become a healthcare support worker. The new Care Certificate would require all individuals wishing to enter the care profession to have the certificate demonstrating their fundamental learning outcomes and care competencies.

Whilst the new certificate is aimed at all new non-qualified entrants into the caring profession, existing staff are not required to have the new certificate. However, following comments made by staff it has been decided to design and introduce a similar programme of competencies to those required by the new care certificate which will be introduced internally for those staff wishing to undertake it it. A task and finish group has been established to take this work forward, so watch this space for more information.

Leadership for Quality Leadership for Quality

Tanis Hand

WHAT WILL HAPPEN NEXT?Ú We will combine feedback from the It’s All About

You events, staff survey and 20:20 vision eventsÚ Continue the National Culture Alignment Project

and introduce a cultural barometerÚ Revisit the Trust’s visions and strategic objectives Ú Embed the engagement and communications

processesÚ Implement plans to address IT and the estate and look at staff experience, by way

of a Pulse survey.

Sheila Lloyd, Executive Director of Nursing, AHPs and Governance said,

“A lot has been achieved since we started our engagement events focusing on quality just over 12 months ago. And it’s been achieved by working together - you spoke openly and honestly to us and we’ve listened. But this is only the beginning, and we will continue to demonstrate that we are listening and acting.”

For more information about anything mentioned above please e-mail joyce.fletcher@bcpft.nhs.uk, Deputy Director of Nursing.

Leadership for Quality 07

The next Quality Summit is taking place on Tuesday 8th September at the National Forming Centre, West Bromwich. Book your place now!

A year ago we opened The Lighthouse at Edward St Hospital, a Dementia Resource Hub for the people of Sandwell and the surrounding region. Over the last year we have started to become known in the community as a place to go for information, advice and a great café.

However, although the inside looks amazing, the outside looked austere. Not many people know about The Lighthouse and we wanted to reach out and start making stronger links with the community. We decided to create a project which not only transformed the outside of Edward Street and made it more welcoming, but started to bring different groups in the community together to raise awareness and bust some myths about dementia.

We were lucky to work again with Claire Benson, an artist who also works as an occupational therapist (OT) in the Trust. She came up with a lovely idea of an inclusive all-age project using hula hoops as a loom and weaving waterproof materials to create the artwork. We ran workshops at The Lighthouse for patients, staff, carers and their children and grandchildren, we also ran a day workshop at Lyng Primary with years 4,5 and 6.

The work was installed at Edward St on the 14th May, our second Carer’s Day. People on the day made flowers to add to the design.The children from Lyng Primary School have already arranged to visit their artwork and are keen to work with us to help us develop our module on ‘Dementia Awareness’ for the Children’s University so that more children and families can understand about dementia and get the support they need.

If you would like more information on the Lighthouse or Dementia support services in Sandwell don’t hesitate to contact Jane or Lynford on 0121 612 8224.

Community Art Project

Some of the comments made about these events include:

NICE sets the

standardChris Connell, from the National Institute for Health and Care Excellence (NICE), gave an insightful talk about the remit of NICE saying its aims are to inform, not replace the work undertaken within organisations, provide support and give confidence in systems and to be aware of what the important issues are. Encouraging staff to sign up to the NICE newsletter alerts Chris said, “It’s about taking away people’s fears about how to make sense of the quality standards and how they can be used and measured. It’s also about sharing learning rather than just being compliant.”

Chris went on to explain about some of the ways staff can get involved with the work of NICE including: contributing to the production of guidance and becoming a nice Fellow or NICE Scholar. He also talked about the benefits of involvement which include access to mentorship, support and expertise. Chris said, “Getting involved with NICE encourages local clinical engagement, fosters a culture of using evidence based guidance, and supports individual professional development.”

To learn more about the work of NICE and how you can get involved visit: www.nice.org.uk/getinvolved or contact: chris.connell@nice.org.uk

Clinical AuditsThanks go to our our medical colleagues who played a significant role at our June event by providing thought provoking talks on a series of clinical audits including: Inappropriate Prescribing, Dr Ross McDermott, Medication Administration, Dr Ansar Choudry, Community Mental Health Notes Audit Cycle, Dr Andrew Griffiths and Dr. Tulika Prasad and Dr. Mohamad Ikramullah for their presentation on Borderline Personality Disorder.

Feedback from the events

“still need to

improve culture

and IT”

Shaping our future: Listening & Learning ‘Our Voice’ - Have your say!As part of our on-going commitment to improve the staff experience at work, it is really important for the Trust to know your thoughts on working for the Trust so that we can continue to improve.

We are therefore introducing a quarterly pulse survey ‘Our Voice’. The first round is taking place in August and we want all staff to participate.

The survey asks for your views on your job and the Trust as a place to work. We will be able to use the survey findings to monitor how effective the things we have put in place in response to your feedback

from the national staff survey and other internal feedback mechanisms have been.

To remind you, some of the actions we have taken to improve the experiences of staff include:

• A range of engagement events held: 20:20 Vision, Leadership for Quality Summits

• “It’s all about you” events held with multi-disciplinary clinical staff in Bands 1 – 8. Role purpose and priorities developed for each level

• Monthly executive director walkabouts • Appraisal process amended to include

future career aspiration discussions.

• Career Development, and Enhancing the Patient Experience workshops launched

• Quarterly Group Excellence awards introduced

• Management skills training introduced

We need to understand to what extent the above actions have made a difference to you. We know that such changes cannot be made overnight and we still have a long way to go, but tracking our progress will ensure we maintain our focus and momentum. The results, which will be used to shape our future, will be shared with you in September.

“It has been a very rich day with very positive and enthusiastic spirit”

“Feels like same old, lots of plans so need to see more of plans actually happen”

“Encouraging to see clinical

audits may be useful to

disseminate via the intranet”

“Informative but needs to

transfer to the frontline”

“Encouraging to see that in-between the struggle to meet targets and savings, staff are achieving steps forward improving practice”

At the end of all our quality events staff are asked to take a few minutes to reflect on what it is they’ve got out of the day, and to make a pledge. This can be anything that individually staff feel will help them or others to do their job better.

The pledge might be to start doing something new or even stop doing something that really doesn’t have much benefit. Or it could simply be to share information and learning. The pledge is something personal that staff think will help in their daily work.

Staff Pledges

08 09

In 2012/13 there were more than 45000 detentions in hospital under the MHA 1983. The MHA affects the lives and liberty of many people, impacting upon them, their families and community.

The present Code was introduced in 2008 and since then there have been substantial changes and updates in legislation, policy and professional practice. The Department of Health consulted on proposed changes to the Code in 2014 to ensure it remains fit for purpose. The views of carers and experts by experience were widely sought in the consultation process and the new Code was published in 2015.

Guiding principlesThere are 5 new guiding principles:

• Empowerment and Participation• Least restrictive• Respect and Dignity• Purpose and effectiveness• Efficiency and equality.

The principles highlight the need for all inclusive approaches to care, the combination of physical and mental health and the need to address discrimination around mental health.

SummaryThe new Code provides clarity and information to address concerns raised by various enquiries, CQC inspections and MHA Act Annual Reports. These are:

1. Ensuring reviews happen and patients are discharged as soon as possible.

2. Ensuring individuals, especially those who lack capacity, have a say in their care and treatment and can complain.

3. Ensuring commissioners, local authorities and other health professionals are clear on their role.

4. Ensuring blanket restrictions are avoided

5. Ensuring that individuals are able to maintain contact with friends and family

6. Reducing restrictive interventions. This complements the new “Positive and Proactive Care: reducing the need for restrictive interventions guidance (2014) by providing additional and specific information for patients being treated for mental disorder in hospital and makes clear that the least restrictive principle applies.

This new Code is an important document which can be viewed at: https://www.gov.uk/government/news/new-mental-health-act-code-of-practice.

If you have any queries or clarification around the new Code please email john.bardsley@bcpft.nhs.uk, Head of Adult Safeguarding.

New Mental Health Act (MHA) Code Stronger Code: Better Care

Over the last few years our Health Visiting Team has been undergoing some important changes in line with the Government’s national initiative to improve the 0 to 5 years health visiting programmes across the country. Part of these changes includes our health visitors moving from being commissioned by Dudley Clinical Commissioning Group to Dudley Metropolitan Borough Council (MBC). This means that our health visitors will still be employed by the BCPFT, however responsibility for purchasing the health visiting services will fall to Dudley MBC.

This transfer will open up a number of opportunities and benefits for our health visitors allowing them to connect more with the local community and work more closely with other agencies such as housing, children’s services and education providers. The team have high hopes that this move will create a more joined up, cost effective service built around individual need.

The transfer will also see a change in how parents access the service. Currently children who are registered with a GP practice in Dudley receive a health visiting service from the Trust’s health visitors. However, from 1st October 2015 this will change so that parents will access the service based on where they live. This means they must have a Dudley postcode to access our health visitors. This change also means that around 5 per cent families we currently work with will have to move to a different new health visitor provider. We are working hard with all our neighbouring Trusts to make sure this process is as smooth as possible and will be communicating further on this with individuals affected in due course.

If you have any questions or require further information please contact your named health visitor.

Health Visitors look to the future with Dudley MBC

Mental Health Act 1983:Code of Practice

Apprentices go from strength to strengthThe Trust now has 22 clinical apprentices on placement after a second cohort started on 30th March 2015. We also have three new business administration apprentices who joined the apprenticeship induction programme at the same time.

The apprentices who joined us in August 2014 continue to flourish as their confidence grows with the knowledge being gained from their placements on mental health and learning disability in-patient wards across the Trust. Their career aspirations are also coming true with some of our apprentices having made definite plans for their future in the nursing profession.

We are very proud of all our apprentices but especially, Lisa Griffiths, currently working at Suttons Drive in our learning disability service, has been accepted by Wolverhampton University to undertake her nursing degree. Two other apprentices, Emma Farwell, working on Newton House at Hallam Hospital, and Zoe O’Connor who works on Meadow Ward at Penn Hospital, have also been successful in securing a band 2 and 3 healthcare assistant post respectively, as a direct result of their qualifications and experience gained on the programme.

We asked our first cohort for feedback about their experience with the Trust and the general consensus is that:

• “the placement experience is a brilliant opportunity to put theory into practice”

• “we receive great support from the Trust”

• “we feel we are valuable members of a team and would certainly recommend the scheme to our friends and family”

• the apprenticeship qualification is relevant to our placements”

• “the induction process was really useful and provided us with lots of information about the Trust”

After such great comments, what better way to recruit new apprentices than with the help of our current apprentices who were on hand at our open days to talk to potential new recruits. They were able to talk about their experiences, time on the wards, opportunities available and gave some interesting accounts of ‘a day in the life of an apprentice’, all of which proved a great success in recruiting our new apprentices – well done cohort 1!

Cohort 2 commenced with the Trust on 30th March and completed their new and improved induction on 24th April. One of the major changes made

to the induction, following feedback, being that apprentices were introduced to their placements earlier with more opportunities to work on the wards during their first four weeks. Apprentices took up their placements on a full time basis on 27th April 2015 and we wish them every success.

If you would like further information about the Trust’s apprenticeship scheme please contact Lynn Weston by email at: lynn.weston@bcpft.nhs.uk or by calling 0121 612 8134.

Thank you to everyone that voted in our last elections. We had a great response and we are pleased to announce that the following people were elected:

Sandwell

Jacky Antcliff

Walsall

Doreen Till

Wolverhampton

Mel PassmorePeter Gregory Silvester

Birmingham and Wider West Midlands

Mark Wood

Well done to Jacky, Doreen and Mel who were re-elected for another term as Governors and to Peter Silvester and Mark Wood who will be joining us for the first time. We will hear more from Peter and Mark in the next edition, so watch this space.

10 11

Three retiring staff notch up 122 yearsThe Trust is losing three long serving and it really goes without saying, dedicated and loyal members of staff, who have notched up 122 years of service in the NHS.

Membership Matters

Membership figuresPublic members by constituency:

membership@bcpft.nhs.uk

Freephone (landlines only) 08000 130 103

MembershipFreepost RRRG – BBTC – UKSEDelta HouseGreets Green RoadWest BromwichB70 9PL

Contact Us update your details/ask a question/make a suggestion…

Dudley 943

Wolverhampton 1018

Sandwell 2896

Walsall 408

Bham & Wider West Mids 969

Current public members: 6235Staff members: 1985Total: 8220 Save the Date!

Moving forwardWatch out for your annual membership feedback form hitting your doorstep soon. We are interested in what being a member means to you and what more we can do to make sure you feel involved and informed about us and the services we provide.

The votes are in:

Make sure Tuesday 22nd September is marked in your diary for this year’s Annual General Meeting (AGM) and Annual Members Event. This year’s theme is all about you and our public members, how can you get involved more with the Trust, an opportunity to voice your opinion on our services and have your say on our future direction. With workshops, physical health checks, information stalls, refreshments and a video booth its set to be a fun and engaging afternoon.

The event is taking place at:

Brierley Hill Civic Hall3.30pm to 5.00pm – Members Event5.00pm to 5.30pm – Buffet5.30pm – AGM starts

The event is free and open to everyone. If you would like to attend please register your interest by emailing membership@bcpft.nhs.uk.

Linda commenced in the NHS in 1972 as an auxiliary, making the decision to become a qualified nurse when she was told that ‘her job was changing to involve cleaning’ - something Linda doesn’t even do now!

After qualifying as an SEN Linda qualified as a registered nurse when she moved to the Midlands from Scotland. Linda has worked for the Trust for 20 years sharing her personalised magic of ensuring that everyone, patients and staff, that she came into contact with not only had their mental health needs met but she also ensured their physical health needs were cared for. During her time at Edward Street Linda has been instrumental in saving the lives of some of her patients, either as result of identifying physical health problems or treating emergencies following self-harm.

Linda will be sadly missed by all her patients, friends and colleagues, particularly the ECT team, where Linda will be remembered as a much trusted and respected professional when she leaves on 31st July 2015. Linda, everyone wishes you a long and happy retirement.

Loraine started working in the NHS at the tender age of 16 as a Nurse Cadet. On completion of two years as a cadet then three years as a student nurse she qualified as a Registered General Nurse in 1978.

Loraine’s clinical skills are predominantly from an acute surgical nursing background but for the last 20 years she has specialised in the area of infection prevention and control having worked at the Trust for 8 years. Loraine says, “I’ve always been passionate about nursing and raising awareness of the principles of infection prevention so as to improve the facilities and environment for our patients.”

Outside of work Loraine is happily married to Simon who she describes as ‘her wonderful sole mate’ and enjoys several hobbies including baking, making cards and being involved with various charities. When she retires Loraine will also look after the new little grandson she has recently been blessed with.

Loraine, all your friends and colleagues here at the Trust wish you a long and happy retirement when you retire on 4th September 2015.

Alison qualified as a physiotherapist in February 1978 and started work in the NHS on 1st March 1978. Alison’s first post was at Highcroft Hospital, Birmingham but she has worked in various and hospitals in and around the West Midlands.

In 1997 Alison moved to Sandwell as Physiotherapy Manager for the combined acute and community trust responsible for all physiotherapy services, including provision of a service to BCPFT. This was a managerial post with no clinical role. Then in 2002 Alison moved to Dudley for a role with clinical responsibilities. This brought her to work with the ALD team which she enjoyed. So much so that when she retired from her management role in 2011 she applied for a part time physiotherapist post at Ridge Hill.

Alison said, “I really enjoyed working at Ridge Hill with a team who are dedicated to their clients.. I shall miss all the friends I have made, and the clients, but now is the right time to move on to full retirement and the next phase of my life.”

Alison, all your friends at the Trust hope you have enjoyed the first few weeks of your retirement - long may it last.

Linda McFarlane43 years in the NHS

Loraine Priest42 years in the NHS

Alison Matthews37 years in the NHS

12

NEXT ISSUE...Grapevine is your quarterly newsletter. If you would like to contribute your news and

views to the next edition, please send items to

communications.team@bcpft.nhs.uk by Friday 11th September 2015

There have been a number of changes to the Trust Board in the last 12 months including Tracey Cotterill being appointed as Executive Director of Finance in April. Sue Wakeman joined the Trust as interim Director of Workforce and Organisational Development in May and Lesley Writtle was appointed Director of Operations in June; both will attend meetings of the Board.

The Assembly of Governors also recently appointed Andrew Fry as a Non-Executive Director (NED); he had previously served as an Associate NED on the Board and will replace Paul Riley, our longest serving Non-Executive Director whose term of office expires at the end of September.

Meetings of the Board are held on a regular basis - please email natalie.grainger@bcpft.nhs.uk for details - and both staff and members of the public are welcome to attend.

Board Changes Complete

Back row: Paul Riley, Sue Wakeman, John Campbell, Duncan Walker, Tracy CotterillMiddle row: Kathy McAteer, Stephen Edwards, Parmjit Sahota, Sheila Lloyd; Pauline WerhunFront row: Andrew Fry, Karen Dowman, Joanna Newton, Fayaz Malik

Well done to our Health Visiting Team and Nursery Nurses on successfully achieving UNICEF's Stage 3 Baby Friendly Award.

The Baby Friendly awards are designed by UNICEF to provide parents with the best possible care to build close and loving relationships with their baby, and to feed their baby in ways which will support optimum health and development.

Dudley's campaign to achieve this award has been led by Public Health Dudley and includes a number of organisations and professionals across the Borough. In order to achieve the prestigious award the Trust's Pre-school Services were externally assessed focusing on ensuring that Baby Friendly standards were implemented for all pregnant women and new mothers. This assessment included interviews with mothers about the

care they received. Standards at this stage looked at:

• Support available for pregnant women to recognise the importance of breastfeeding and early relationships for the health and wellbeing of their baby

• Enabling mothers to continue breastfeeding for as long as they wish

• Support available to mothers to make informed decisions regarding the introduction of food or fluids other than breastmilk

• Support available for parents to have a close and loving relationship with their baby

Congratulations to our teams who have now received their full accreditation as a Baby Friendly workforce, having picked up their prestigious award at a ceremony on Monday 16th July 2015.

We are officially UNICEF Baby Friendly!

We are seeking a volunteer to help sew labels into our elderly patient’s clothes at Edward Street Hospital, Edward Street, West Bromwich. This will help patients, carers, and staff to ensure that patients’ clothes are returned to the correct owners from our housekeeping department. We would require this service on an ad-hoc basis and you would get recognition by becoming one of our Trust Volunteers.

If you’re interested in helping out please contact the Patient Experience Team on Freephone 0800 587 7720 or by emailing pei@bcpft.nhs.uk.

Can you lenda hand?

Lesley WrittleDirector of Operations