functional competency packages

8/17/2019 Functional Competency Packages

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Accelerate competency-basedmanagement in your organizationwith targeted job proles

Competency-based job proles give you the edge you need

to stand out in your market by engaging your employees and

empowering them to succeed.

Move beyond basic job descriptions

Competency-based job proles are the foundation on which all

competency-based activities are built, because they identify the

specic competencies that dene success for a specic job. This

makes competencies concrete and tangible in the workplace,

giving you a common language for describing successful

performance.

While conventional job descriptions list the tasks and

responsibilities that must be performed competently,

competency-based job proles dene the expectation of any job

in measurable employee behaviors.

THE PATH TO SUCCESS

Sifting through hundreds of competencies can make identifying

the right competency at the right level for each job in your

organization a complex task. To save you time and money we

have prepared targeted sets of competencies designed to cut your implementation time in half.

By utilizing a combination of general competencies—competencies describing the general

behaviors required to perform effectively in a range of jobs—and technical competencies—

competencies describing the application of knowledge and skills needed to perform effectively in

a specic role or group of jobs—you can create highly targeted job proles that focus both on the

“soft skills” and “know-how” needed for successful performance.

Competency-based job proles

improve the performance of your

HR initiatives by dening the key

behaviors that drive success.

Research shows that:

• Mapping competency proles

for jobs and identifying learning

plans resulted in 189% increase

in learning engagement.

Bersin, 2014

• 547% ROI from competency

training as measured

by employees’ rst-year

commissions.

Human Capital Institute, 2006

http://hrsg.ca/mailto:[email protected]:[email protected]://hrsg.ca/


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Targeted job proles for your organization

Organizations often want to start developing competency-based job proles for a targeted

functional area. Click on the functional group listed below to see the complete list of general and

technical competencies included in each package.

• Accounting and Finance

• Administration

• Customer Service

• Human Resources

• Information Technology

• Marketing

• Operations Management

• Research and Development

• Sales

• Supply Chain Management

Sample competency-based job prole

A competency-based job prole is made up of a group of competencies that are critical for

successful performance in a particular job. The following sample shows how the behavioral

indicators of a particular competency at a specic level of prociency would be displayed on the

job prole. Contact us to see a complete sample.

Human Resource Manager (Human Resources)

JOB DESCRIPTION

Plans, directs, coordinates, and evaluates human resource management activities of an organization to maximize the strategic use of

human resources and maintain functions such as recruitment, training and development, employee compensation, personnel policies,

and regulatory compliance.

General Competencies

ACHIEVEMENT ORIENTATION

Focusing efforts on achieving high quality results consistent with the

organization’s standards.

Level 3

Helps others meet and exceed standards

• Makes efforts to improve others’ efficiency.

• Motivates and coaches others to follow own example of excellence.

• Contributes ideas for improvements in work methods and outcomes

BUSINESS PERSPECTIVE

Using an understanding of business issues, processes and outcomes

to enhance business performance.

Level 3

Develops business strategies

• Demonstrates thorough understanding of how own section adds value to the

organization.

• Makes decisions that clearly support the business strategy (e.g., builds business cases

for decisions/actions, takes a market perspective).

• Formulates optimal ways to improve services/products in the section, taking into

account a longer-term and broader corporate perspective.• Customizes the execution of broad business strategies in own area.

CLIENT FOCUS

Providing service excellence to internal and/or external clients.

Level 4

Provides seasoned advice

• Acts as a seasoned advisor, providing independent opinion on complex client problems

and novel initiatives, and assisting with decision-making.

• Pushes client to consider difficult issues that are in their best interests.

• Advocates on behalf of clients to more senior management, identifying approaches

that meet clients’ needs as well as those of the organization



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ABOUT HRSG

Since 1989, HRSG has worked with a range of industries to dene talent needs, address skill deciencies, and improve

individual and organizational performance. Clients include global corporations and small or midsized organizations op-

erating in sectors such as logistics, nance, accounting, technology, HSE, HR, manufacturing, sales and marketing, and

many more. For more information, please visit www.hrsg.ca.


Simplify the process of developing highly effective job proles

HRSG’s Competency Prole Package is the only integrated package designed to support a best-

practice process for developing competency-based job proles.

The package includes access to:

• World-leading competencies—Select from pre-packaged functional competency groups, or

the complete competency dictionary of 550+ multi-level general, technical, and leadership

competencies.

• CompetencyCore software—Automate the process of short-listing, selecting, and applying

competencies to job proles.

• One-on-one coaching—Work directly with a competency specialist who will provide

guidance on your competency proling initiative.

• Inclusive process—Support stakeholder participation and buy-in with a built-in process for

building organizational consensus.

KEY BENEFITS

Affordable access. Gain access to HRSG’s world-leading competency content and software, but

pay only for the competencies plus a month-to-month software access fee—no long-term licenses.

Faster results. Build proles swiftly and start seeing value from them faster with proven, best-

practice guidelines, professional support, and a streamlined, automated selection process.

Defensible process. CompetencyCore software documents every step of the competency selection

process and provides you with a paper trail that includes all stakeholder input.

Full support. Your package includes technical support to guide you through the automated

selection process and guidance from a competency specialist.

To start developing targeted competency-based job profles,

please call 1-866-574-7041 ext. 234 or email [email protected]

http://hrsg.ca/http://hrsg.ca/mailto:[email protected]:[email protected]://hrsg.ca/http://hrsg.ca/


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HRSG’s Functional Competency Packages

Accounting and Finance

CATEGORY COMPETENCY NAMEGeneral Competencies • Analytical Thinking

• Attention to Detail

• Client Focus

• Planning and Organizing

• Work Ethics and Values

• Quality Focus

• Information Gathering and Processing

• Critical Judgment

• Business Perspective

Technical Competencies • Accounting and Reporting• Business Performance Analysis

• Business Plan Preparation and Evaluation

• Cash Management

• Contract Management

• Corporate Governance

• Corporate Finance

• Cost Accounting

• Cost Management / Internal Controls Assessment

• Credit Management

• Debt Management• Fraud Detection and Control

• Financial Budgeting, Planning and Reporting

• Financial Policy Development, Interpretation and Application

• Financial Risk Management

• Financial Systems, Processes and Technology

• Fixed Asset Accounting

• Procurement Management

• Processing and Recording Financial Transactions

• Project Finance, Risk and Cash Management

• Revenue and Protability Management

• Vendor Management



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Administration

CATEGORY COMPETENCY NAME

General Competencies • Adaptability

• Attention to Detail• Client Focus

• Concern for Safety

• Enforcement

• Information Management

• Interactive Communication

• Legislation, Policies, Procedures, and Standards

• Organizational Awareness


• Resource Management

• Teamwork• Using Financial Information

• Using Information Technology


Technical Competencies • Contract Management

• Contract Preparation

• Contractor Resource Management

• Negotiation

• Organizational Analysis and Design

• Policy and Standards Design and Development

• Process Management





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Customer Service


General Competencies • Achievement Orientation

• Adaptability• Attention to Detail

• Client Focus

• Decision Making

• Impact and Influence

• Initiative



• Problem Solving

• Resilience

• Self-condence• Teamwork

• Using Information Technology


Technical Competencies • Client Relationship Management

• International Business and Multicultural Skills

• Product and Service Advice and Support

• Product Knowledge



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Human Resources


General Competencies • Analytical Thinking

• Attention to Detail• Client Focus

• Conflict Management





• Problem Solving

• Teamwork

• Valuing Cultural Diversity


Technical Competencies • Business Needs Analysis• Career Development and Coaching

• Change Management

• Compensation and Benets Administration

• Competency Management

• Consulting and Advising


• Employee Engagement and Retention Management

• Employee Relations

• Employment Legislation, Policies, and Procedures

• Interviewing Skills

• Learning and Development• Learning Delivery

• Learning Solutions Development

• Occupational Health and Safety

• Organizational Analysis and Design

• Performance Planning

• Policy and Standards Design and Development

• Process Management

• Project and Program Management

• Recruitment and Selection

• Risk Management

• Strategic Planning• Succession Management

• Talent Management

• Valuing Diversity


• Workforce Planning



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Information Technology



• Continuous Learning• Critical Judgment

• Decision Making




• Problem Solving

• Project Management

• Teamwork


Technical Competencies • Application Development/Support and Maintenance• Architecture

• Business Analysis

• Database Design and Management

• Infrastructure/Platforms

• IT Procurement and Asset Management

• IT Project Management

• IT Support Troubleshooting

• IT Audit

• Processes Methodologies, Tools and Expertise


• Quality Management and Assurance

• Security/Information and Application Protection

• Service Management Processes

• Systems Design

• Systems Integration and Porting

• Telecommunications (Data and Voice) Network

• Testing



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Marketing



• Analytical Thinking• Business Perspective

• Client Focus

• Creativity and Innovation



Technical Competencies • Business Performance Analysis

• Channel Management

• Competitive Knowledge

• Corporate Advertising

• Event Management• Industry Knowledge


• Market Research & Analysis

• Marketing Communications

• Marketing Strategy and Planning

• Measurement & Control

• Media Relations

• Positioning & Branding

• Pricing

• Product Development• Product Knowledge

• Public Relations


• Strategic Business Development



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Operations Management


General Competencies • Adaptability

• Attention to Detail• Business Perspective

• Client Focus

• Concern for Safety

• Conflict Management

• Decision Making

• Developing Others

• Human Resource Management

• Improving Business Processes


• Interatcive Communication• Performance Management


• Project Management

• Quality Focus


• Results Management

• Team Leadership

• Using Financial Information

Technical Competencies • Business Performance Analysis

• Business Plan Preparation and Evaluation



• Project and Operations Insurance

• Project Finance, Risk and Cash Management




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Research and Development



• Adaptability• Analytical Thinking

• Attention to Detail

• Client Focus

• Continuous Learning

• Creativity and Innovation

• Critical Judgment



• Problem Solving

• Project Management• Teamwork

• Visioning and Alignment


• Writing Skills

Technical Competencies • Analysis and Assessment

• Applied Investigation

• Communications Management

• Intellectual Property Management

• Laboratory Information Management System (LIMS)

Operation

• Process Development

• Process Engineering

• Product Development

• Project Planning

• Project Risk Management


• Risk Assessment

• Scientic Knowledge and Expertise

• Technical Research Safety

• Testing and Analysis



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Sales




• Client Focus

• Initiative


• Relationship Building

• Resilience

• Results Management

• Teamwork


Technical Competencies • Channel Management• Business Partnering

• Client Relationship Management

• Competitive Knowledge


• Industry Knowledge


• Market, Industry and Competitor Knowledge / Understanding

• Market Research & Analysis

• Merchandising/Retailing

• Negotiation

• Product and Service Advice and Support

• Pricing

• Product Knowledge


• Sales Process

• Store Operations

• Strategic Business Development

• Territory Management



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Supply Chain Management




• Decision Making

• Impact and Influence






Technical Competencies • Acquisition

• Assessment and Planning of Requirements• Contract Administration and Management

• Contract Preparation

• Contractor Resource Management

• Disposal

• Evaluation

• Global Sourcing


• Inventory/Supply Management

• Legislative Framework Alignment

• Logistics and Transportation Management

• Management of Working Relationships with Suppliers

• Negotiation

• Operations, Use, Maintenance and Management

• Operations/Logistics Strategy Development

• Performance Assessment


• Risk Management

• Sourcing Strategy Development

• Strategic Assessment and Planning of Requirements

• Supplier Strategy Development

• Tendering

• Warehouse Fundamentals

• Warehouse/ Stores Management

functional competency packages

Documents