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    CHAPTER I

    INTRODUCTION

    In the Philippines, we have been experiencing the same kind of progress

    as in many other countries. Traffic is a constant obstacle. The proliferation of

    smart phones and other devices has given us the capacity to multitask, doing

    more things at the same time. !eading training companies worldwide offer

    programs designed to manage stress brought about by the need to multitask.

    "ome of the trends noted include farreaching globali#ation, demand for higher

    productivity, and unpredictable competition from more sources, changing

    customer demands, and balancing costmanagement with business growth,

    among others. $ll in all, it is not a healthy setup.

    In today%s hectic life and busy routines, beauty spa treatments for your

    skin and body are very important to keep you going. &nfortunately despite

    knowing the wonders these beauty spas, we hardly pull out enough time for them

    amid our nickoftime schedules. 'ue to the busy schedules, home spa is

    considered as the wonderful relaxing idea where you can en(oy with your friendsin a pamperingand soothing environment. The importance of beauty

    spa treatments is simply undeniable to increase the beauty and to maintain our

    natural look to stay gorgeous longer. 'ifferent kinds of herbs and natural

    ingredients that are part of these beauty spa treatments have a large number of

    positive impacts on our skin and body. In the beauty process of home spa,

    different natural agents including water, clay, minerals etc. play a remarkable

    role.

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    )ere are some of the benefits that home spa treatment can bring for you*

    Improves blood circulation

    The massage therapy of that home spa can brought ama#ing relaxation

    for you which helps in proper blood circulation which is important to maintain the

    normal functioning of our body parts.

    +elieves body pain

    The beauty spa treatments and the spa trend in Pakistan give relaxation to

    all your body parts and senses to re(uvenateyou, which helps to relief body pain.

    nhances body energy

    The soothing sessions of home spa can help you in enhancing your body

    energy, as it reduces the stress and relaxes the body muscles, which help them

    in better body movement.

    'etoxifies body

    The beauty spa therapies also help in detoxifying yourbodyfrom

    impurities and also help in lowering body fat.

    Prevents )ypertension

    Beauty spa treatments can do wonders for hypertensive patients as it

    relaxes your mind and body which helps in preventing the problems related to

    hypertension by regulating blood pressure.

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    -oing to a spa is no longer considered as a luxurious extravagance it is

    now known to have a beneficial effect on feeling and looking good. If you feel like

    a day is not enough and want to feel the bliss of a good spa treatment for longer,

    look for a spa break. $ spa break can take up to a week and it would be the most

    luxurious holiday you can think of for your body and soul.

    The spa industry has a history that dates back to more than a thousand

    years and today it has evolved into a clinical concept. )ydrotherapy uses three

    key ingredients in providing you with a sound mental and physical relaxation.

    These are heat, massage and buoyancy. The word spa is derived from !atin

    phrases such as "olus per $/ua and "anitas per $/uam, which means health

    through water. Therefore, the use of water in spa treatments is a broad element."aunas whirl pools, hot tubs, and steam baths and hand and foot baths are

    common in spas.

    )ot water has the power to stimulate and re(uvenate. It improves blood

    and oxygen circulation in the body. )ot water therapy has proved to help people

    suffering from diabetes and arthritis. )ydrotherapy can make sleeping patterns

    normal by reducing stress and other discomforts of the body. $ massage you

    receive in a spa has numerous benefits. 0assages reduce stress, ease tension,

    relieve aches and pains, improve blood circulation, strengthen tissues and

    immunity and improve restful sleep. &se of hot stones, aroma therapy, wraps and

    soothing sounds can make a spa day feel close to heaven.

    A spa experience not only is healthy for your interior but also your

    exterior1ust like a body wrap increases metabolism, it also invigorates your

    skin. 0ost of these wraps contain herbal compounds that carry many medicinal

    values. 2ody scrubs get rid of your dead and weak skin cells, giving your skin a

    radiant glow. "pas look after your body from your face to your feet. 3axes,

    manicures and facials are some of the few side dishes that come with this blissful

    main course. If you are looking for a spa break you will find yourself staying in the

    most relaxing environments.

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    BRIE! DE"CRIPTION O! THE PRO#ECT

    A The $o%o an& the "lo%an

    Hayahai

    Garden & Spa

    BECAUSE WE CARE, SO TOGETHER LETS PROMOTE LIFES WELLNESS

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    B 'eanin%

    The )$4$)$I -$+'5 $5' "P$%s logo is based in nature and

    the responsibility of a person to take good care of his6her own self. The

    picture of the model is inside the circle to remind us that life is a cycle and

    that we should be the one to manage it. The bamboo signifies the nature

    which most of the spa clinic neglect by using chemicals on their consumer,

    in which our shop differs. The shop considers using our natural resources

    to avoid chemical reaction not only to the costumers but also to our

    mother nature. There is also water inside the circle which means being

    calm, cool and relax or in other words feeling at home. mphasi#ing the

    face of the lady it shows that our company is proud to show to the people

    the importance of relaxation in a good way and as we all know that the

    face is one of the most sensitive parts of the human body.

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    C $ocation

    The )$4$)$I -$+'5 $5' "P$ is located at 5ational )ighway,

    2arangay Pulo 7abuyao 7ity !aguna.

    !i%ure ( $ocation

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    D "TATU" AND TI'ETAB$E O! THE PRO#ECT

    3hen planning to start a new business the proponents should consider not only the financial aspects but

    also the status and the length of time needed to be used in planning until the business starts.

    ACTIVITIES #AN !EB 'AR APR 'A) #UN #U$ AU* "EP OCTCon&uctin% a feasibility stu&y

    +'ar,et "ur-ey.

    Accu/ulation of Capital

    Choosin% "uppliers of "er-ices offere& Ac0uisition of the Place an& "i%nin% of

    Contract

    Construction an& Desi%n

    Re%istration an& $icensin%

    Ac0uisition of 'achinery an& E0uip/ent

    Hirin% of E/ployees

    Trainin% of E/ployees

    A&-ertise/ent Ca/pai%n

    *ran& Openin%

    !i%ure 1 "tatus an& Ti/etable of the Pro2ect

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    "TATE'ENT O! OB#ECTI3E"

    A *ENERA$ OB#ECTI3E"

    The ob(ectives of )ayahai -arden and "pa are*

    To promote and preserve the general welfare of the spa industry and the

    safety of its consumers, by establishing standards for staffing, training, spa

    setup, spa operation, and product and e/uipment supply

    To be the voice of the spa industry in 7abuyao 7ity, educating the public

    about the value and benefits of the spa experience.

    To promote the /uality of the products and services of those engaged in the

    businesses who are its members to meet standards as well as conduct

    research and improve production and trading methods for better results.

    To cooperate with the government in the promotion of trade, industry, finance

    or any other business in the economic field within its ob(ectives.

    To agree or provide guidelines for members to follow so as to enable the

    engagement of business in the categories contained in its ob(ectives to

    operate in an orderly manner.

    To mediate disputes between members or between members and outsiders

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    in the engagement of business.

    B "PECI!IC OB#ECTI3E"

    "ince there are no any competitors around the vicinity of the

    business there%s a high tendency for the )ayahai -arden and "pa clinic to

    have an ample demand of service and because the shop is strategically

    placed near villages and other establishments the owners can expects ahigh demand of service. The spa service can be rendered at optimum

    /uality in a reasonable price to cater not only the rich but also the average

    people. 'uring the operating phase of the business the owner is obligated

    to manage the shop to ensure a good flow of income and clients.

    "ubstantial sales revenue by end of second year. Profit of 89: of sales

    before tax by end of second year. )ave clientele return rate of ;9: by end

    of first year. 2ecome established community destination by end of first

    year.

    To support and assist members to overcome obstacles as well as mediate

    with outsiders for mutual benefit in the engagement of business in the

    categories contained in the ob(ectives< monitoring and following up on the

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    movements in both the domestic markets of the products and service in which

    its members are engaged, for the benefitof trade, finance, economy or

    security of the country< and to encourage participation of spas of every si#e

    and kind, and entities actively engaged in supplying goods or services to the

    spa industry.

    'AR4ET "TUD)

    The market study for the proposed business )ayahai -arden and "pa

    circulates to determine common problems or conflicts that the firm would

    encounter for the future and to give possible solutions that this feasibility study

    was contain with.

    In this chapter, the readers will get intact with the researchers% idea on

    how to market the business, define the most appropriate strategies to be

    implemented, and how will the firm achieves their primarily purpose of existence

    which is to compete financially among other competitive firms.

    This study determines the target market, demand for the service offered,

    marketing practices to be adopt, the channel of distribution to be used and its

    competitive position for the next five years.

    A De/an&

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    The study of demand in the proposed pro(ect )ayahai -arden and "pa is

    divided into different factors affecting demand such as Population, Income,

    mployment and 0arket trends. The number of people, their incomes and the

    type of (obs they hold will be the most decisive factors in measuring demand.

    Indicate the actual and potential consumption of services for the past five

    years to estimate the demand of service for the next five years using $rithmetic

    "traight !ine 0ethod. $ll information is gathered by the proponent during the

    interview and survey /uestionnaires.

    Table (

    Distribution of Respon&ents Accor&in% to *en&er

    -ender =re/uency Percentage

    0ale >8 >8:

    =emale ?@ ?@:

    Total A99 A99:

    $s shown in the table, it is stated that ma(ority of the respondents were

    female. Thus, it shows that female is more competent than female.

    Table 1

    Distribution of Respon&ents Accor&in% to A%e

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    $ge =re/uency Percentage

    2elow B9 years old A9 A9:

    BA >9 years old ?@ ?@:

    >A C9 years old @9 @9:

    CA and above 8 8:

    Total A99 A99:

    Table B shows that the data regarding fre/uency and percentage

    distribution of the respondents in terms of age. It only proves that age of BA >9,

    people are tend to be more stressed and needed more relaxation.

    Table 5

    Distribution of Respon&ents Accor&in% to Ci-il "tatus

    "tatus =re/uency Percentage

    "ingle 89 89:

    0arried B? B?:

    3idowed6 "eparated ? ?:

    Total A99 A99:

    This table reveals the distribution of respondents according to their civil

    status. 2ased form the data gathered it shows that there are more single D89:E

    respondents than that of with married DB?:E and widow6 separated D?:E. It

    means that those single people are more capable in availing "pa "ervices.

    Table 6

    Distribution of Respon&ents Accor&in% to their Occupation

    Fccupation =re/uency Percentage

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    "tudent A9 A9:

    mployed C8 C8:

    &nemployed B@ B@:

    Total A99 A99:

    The table shows that C8: of the total numbers of respondents are

    employed< B@: were unemployed< A9 were students. 'ata proves that most who

    avails "pa "ervices are those people who are employed.

    Table 7

    Distribution of Respon&ents Accor&in% to the Nu/ber

    of Person 8ho Patroni9e "pa "er-ices

    +esponse =re/uency Percentage

    4es CB CB:

    5o @G @G:

    Total A99 A99:

    The table shows that CB: of the respondents are willing to patroni#e "pa

    "ervices while @G: are not interested. The data proves that there is a possible

    market for a "pa 2usiness.

    Table :

    Percenta%e Distribution of the !re0uency of

    A-ailin% "pa "er-ices

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    +esponse =re/uency Percentage

    Fnce a week A@ A@:

    Twice a week A A:

    Thrice a week 9 9:

    Fnce a month CB CB:

    5ever B> B>:Total A99 A99:

    2ased on the above data, most of the respondents visited spa once a

    month with CB:< while B>: of respondents never< A@: of the respondents visit

    once a week and 9: thrice a week.

    Table ;

    Percenta%e Distribution of Respon&ents Accor&in% to their Inco/e

    Income6 0onth =re/uency Percentage

    ?9,999.99 above C C:

    B?,999.99 >;,;;;.99 A8 A8:

    A9,999.99 B>,;;;.99 C8 C8:

    ;,;;;.99 below A9 A9:Total A99 A99:

    The above data shows that most of the respondents has an average

    salary of A9,999 B>,;;; with C8:, next is those who have an average income

    ranging B?,999 >;,;;;. !astly those who has the highest income and lowest

    income per month has a slight difference of >: which has the lowest percentage

    of respondents with C: and A9:.

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    Population

    2arangay Pulo has the population of A?,AB> as of B9A9 D"ource*

    )ttp*www.cityofcabuyao.com.ph6homepageE. This makes the barangay Pulo the

    Cthplace for being most populated town from 7abuyao aside from 2arangay.

    0amatid, 0arinig, 5iugan, 2anaybanay and 2arangay "an Isidro.

    Table A?,AB>

    1=(( A?,?A> A?,?A>

    1=(1 A?,;A? A?,;A?

    1=(5 AC,@B? AC,@B?

    1=(6 AC,8>8 AC,8>8

    TOTA$ ;>?:17 ;>?:17

    Source: NSO Los Baos & Calamba, Laguna

    The above table shows the total demographic population in 2arangay Pulo

    7abuyao, !aguna for the past five years.

    Table >

    Historical De/an&

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    B Co/petiti-e "tu&y

    ( "ellin% Price

    The services offered are almost the same as to other competitors. This

    means that the proponents focused on the price of the services offered by their

    competitors. The cost of services offered is in average or in between the price

    with others. The selling price varies depending on what type of service availed

    and shown on the table below.

    Table (=

    "ellin% Price

    "er-ices Re%ular Price Discounte& Price

    =oot "pa PhpA?9.99 Php;9.990assage [email protected] PhpA?9.99

    "crub [email protected] PhpA?9.99

    "auna PhpA?9.99 PhpA99.99

    3hole Package 'eal D"auna, "crub,=oot "pa, 0assageE

    PhpG?9.99 Php?B9.99

    Package A D"auna, "crub, =oot "paE PhpC99.99 [email protected]

    Package B D"auna, "crub, 0assageE Php899.99 Php>@9.99

    Package @ D"auna, =oot "pa, 0assage Php>?9.99 PhpB89.99

    Package > D"auna, 0assageE [email protected] PhpAG9.99

    Package ? D"auna, "crubE Php>?9.99 PhpBG9.99

    Package C D"crub, =oot "pa, 0assageE PhpG99.99 Php>;9.99

    Package 8 D"crub, =oot "paE Php??9.99 Php@>9.99

    Package G D"crub, 0assageE PhpC?9.99 Php>99.99

    Package ; D=oot "pa, 0assageE Php>99.99 PhpB>9.99

    "pa Party Package A D0assage, =oot"pa, "crubE

    PhpAA,999.99 Php8,>99.99

    "pa Party Package B D0assage, "crubE Php;,?99.99 PhpC,?99.99

    )EARTOTA$POPU$ATION

    POPU$ATION

    EARNIN*P(=?===ABO3E

    RE"U$T

    @ O!PEOP$E

    PATRONIE"PA

    "ER3ICE"

    RE"U$THI"TORICA$

    DE'AND

    B9A9 A?,AB> ;9: A@,CAB CB: G,>@; (=?(1;

    B9AA A?,?A> ;9: A@,;C@ CB: G,C?8 (=?5,@B@ CB: G,GG9 (=?:7:

    B9A@ AC,@B? ;9: A>,C;@ CB: ;,A9; (=?>5(B9A> AC,8>8 ;9: A?,98B CB: ;,@>? ((?1(5

    TOTA$ ;(?::1 CB: G,>@; (=?(1;

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    "pa Party Package @ D0assage, =oot"paE

    PhpG,999.99 Php?,;99.99

    "pa Party Package > Dchoose from0assage, "crub or =oot "paE

    PhpC,?99.99 Php?,999.99

    1 Co/petiti-eness of the Pro&uct

    The service has its own advantage and becomes more competitive in

    terms of the price, products and its location. very single person has different

    ways or type of relaxation and to relieve stress, with this they are given with

    plenty of choices and packages to avail depending on what they prefer. 3ith that

    we can satisfy their needs for a minimal price but with /uality service. $nother is

    we let our customers choose on different variety of product which will be used to

    them in some other services like body scrub Dmilk, salt, sugar etc.E. In addition,

    the location of the proposed business is also a big factor to attract more

    customers because it is located in a mall.

    C 'ar,etin% Pro%ra/

    It is the process of planning and executing the conception, pricing,

    promotion, and distribution of goods, services, and ideas to create exchange with

    target market that satisfies customers and organi#ational ob(ectives. This topic

    discusses present marketing practices of competitors, marketing program which

    includes the term of sales, channels of distribution, location of the business,

    layout design of business, promotion schemes, advertising schemes and

    possible marketing problems to be encountered and its solutions.

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    ( Present 'ar,etin% Practices of Co/petitors

    +esearchers searched for nearby competitors in a B999 meter radius and

    found out no other business offers spa services such as body scrub, sauna and

    massage made the business firm earn ninety percent D;9:E of total market share

    and the remaining ten percent DA9:E to other related type of business.

    In a larger scale, for about a @999 >999 meter radius, competitor such as

    Banahaw Heal Spa located in 2rgy. "ala 7abuyao 7ity, !aguna and HayaI

    Spa located at Paseo de &no, Parian 7alamba 7ity !aguna offers the same spa

    services.

    Table ((

    $ist of Co/petitors locate& near Br%y Pulo

    'eter Ra&iusNa/e ofBusiness A&&ress

    Type ofBusiness

    @9992anahaw )eals

    "pa2rgy. "ala, 7abuyao

    7ity"pa

    >999 )ayaI "paPaseo de &no,7alamba 7ity

    "pa

    'ata shows, that the market share in a @999 >999 radius changes, as the

    number of competitors increased the market share decreases.

    $s the researchers identified different competitors nearby, they observed

    and gathered information and found out different marketing practices offered by

    other competitors showed in the table below

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    Table (1

    Co/petitors 'ar,etin% Practices

    Na/e ofBusiness

    'ar,etin% Practices Pro/o Offere&

    2anahaw )eals"pa

    !ow Price "cheme< 0iddle7lass =acilities< !imited"ervices offered< Poor

    7ustomer "ervice

    0embership fee of B?9Phpincluding one DAE full body

    massage or scrub

    )ayaI "pa

    )igh Price "cheme< -ood=acilities< 0ore "ervicesoffered< -ood 7ustomer

    "ervice

    0embership fee of ;;;Phpincluding discount to other

    services

    Fther +elated2usinesses

    Hery !ow Price "cheme< Poor=acilities< !imited "ervices

    offered< Poor 7ustomer "ervice5o 0embership fee needed

    Table shows that competitors practices are more focused on price

    commodity rather than demand commodity, /uality of services offered depends

    on the price scheme and good marketing strategy attracts more customers.

    1 'ar,etin% 'ana%e/ent Process

    The process of planning and executing the conception, pricing, promotion,

    and distribution of goods, services, and ideas to create exchanges with target

    groups that satisfy customer and organi#ational ob(ectives.

    The "trate%ic PlanFrgani#ational 0ission and Hision

    Frgani#ational "trategies

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    !i%ure 5 'ar,etin% 'ana%e/ent Process

    1( The "trate%ic Plan

    "trategic planning and decision processes should end with ob(ectives and

    a roadmap of ways to achieve them. Fne of the core goals when drafting a

    strategic plan is to develop it in a way that is easily translatable into action plans.

    It includes all the activities which help to develop a clear organi#ational mission,

    vision, ob(ectives, and appropriate strategies to achieve the goals of the entire

    organi#ation.

    1(( Or%ani9ational 'ission an& 3ision

    'ission

    The 'ar,et Plan"ituational $nalysis

    Target 0arket "election

    I/ple/entation an&Control

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    To offer /uality service in a reasonable price for each and every one not

    (ust for beauty and relaxation but also as means of prevention and therapy for

    several common ailments of the body, mind and spirit.

    3ision

    The company ndeavour%s to create a wealthy society by uplifting health

    through implementing traditional wellness systems, and to become one of

    famous landmark in !aguna by giving A99: customer satisfaction

    1(1 Or%ani9ational "trate%ies

    7hoice of ma(or directions, the organi#ation will take in pursuing its

    ob(ectives. The strategies are divided into two DBE different approaches< "trategy

    based on products and market and strategy based on value.

    a. "trate%y base& on Pro&uct an& 'ar,et

    +esearchers defined the business Hayaha! Ga"#en Spa as a P"e$en%

    P"'(%which seeks to find new customers and relies to a strategy called Ma")e%

    *e+el&pen% S%"a%e-y. This strategy encourages new customers by means of

    promotions and advertisements. D"ee flyers and print ads in $ppendices.E

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    $ist of pro/otions an& a&-ertise/ents for this propose& business

    Pro/otions

    3e sell product by this types of promotions*

    =lyers

    Personal selling

    3indow banner

    )ome parties

    A&-ertise/ents

    print ads

    outdoor

    word of mouth

    0obile advertisements

    Fnline advertisements

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    "cent advertising

    )ayahai -arden "pa also adopts the strategy called Ma")e% Pene%"a%!&n,

    focuses on increasing the sales of present product to present customers which

    encourages present customers to purchase services offered which comes in

    packages.

    &nder the market penetration strategy our services comes with.

    b. "trate%y base& on co/petiti-e a&-anta%es

    $fter studying the area of concern and identifying some existing

    competitors and their practices Dplease see table ;;;* 7ompetitors PracticesE

    here are the strategies that give researchers advantage among other exiting

    competitors.

    Pro&uct "trate%y offer services and facilities that are commonly offered in a

    spa.

    Pricin% "trate%y if )ayaI "pa costs ?99 for a full body massage and

    2anahaw )eal "pa only costs B?9 on the same service offered, we can offer

    price (ust between these two nearby competitors which costs @?9 with goodfacilities and /uality service

    Pro/otion "trate%y unlike the two competitors we can offer discounts on

    elderly, students and person with disabilities.

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    Place "trate%y researchers targeted the business to be located at the mall

    rather in commercial establishments, because there is much more number of

    target customers visiting that place.

    c. "trate%y base& on 3alue

    "eek to build long term relationship with customers by offering uni/ue

    value that they can only offer including low price, best products and outstanding

    services. The )ayahai -arden and "pa focuses on loyalty reward program,

    also known as membership program. This strategy targets new customers to

    become a repeat customer, as an assurance that more customers will patroni#e

    our business.

    11 'ar,et Plan

    11("ituational Analysis

    The marketing manager must analy#e and monitor the position of the firm and

    specifically, the marketing department, in terms of its past, present, and future

    situation

    7an be divided into six ma(or areas of concern*

    A. The cooperative environment

    B. The competitive environment

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    $s of now there has no economic problem in the country. If economy falls,

    management should still ensure the stability of the business by making the price

    still affordable to consumers.

    "ocial En-iron/ent

    3e all know that =ilipinos loves massage and many of them considers it

    as a form of stress reliever and traditional medicine. 3ith this belief, it increases

    the demand.

    $e%al En-iron/ent

    Implementing safety measures in providing /uality products and services

    to avoid possible consumer complaints.

    111 Tar%et 'ar,et "election

    Table (5 Tar%et 'ar,et accor&in% to inco/e

    Type of customers Income

    7lass $ People who earns P ?9,999 above

    7lass 2People who earns P B?,999 to P>;,;;;

    7lass 7 People who earns P A9,999 to PB>,;;;

    7lass ' People who earns P ;,;;; below

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    Table (6 "electe& Tar%et 'ar,et

    a. mployees. This is the main target to consider which has the biggest

    market. This group is composed of the ?8 percent of the whole population

    in 2rgy. Pulo 7abuyao !aguna.

    b. 0allgoers. This is also one of the important groups to be considered as a

    target market. This group is composed of those coming to the mall andlooking for some relaxation due to their stressful environment.

    c. People who seeks medical attention. This group is composed of people

    who has minor ailments in their body but prefers traditional medicine like

    massage or h!l&%as a form of therapy.

    Channels of &istribution

    Potential7ostumer

    'escription

    $ge 2elow B9 BA >9 >A C9 C9 above

    -ender $ny

    Type of7ustomers

    $ 2 7

    3orkers "alary above A9,999.99

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    $ channel of distribution or trade channel is defined as the path or route

    along which goods move from producers or manufacturers to ultimate consumers

    or industrial users. In other words, it is a distribution network through which

    producer puts his products in the market and passes it to the actual users. This

    channel consists of producers, consumers or users and the various middlemen

    like wholesalers, selling agents and retailers DdealersE who intervene between the

    producers and consumers. Therefore, the channel serves to bridge the gap

    between the point of production and the point of consumption thereby creating

    time, place and possession utilities.

    !i%ure 6 Channels of Distribution

    Technical !easibility

    The technical of a pro(ect feasibility study serves to establish whether or

    not the pro(ect is technically feasible, and it also provides a basis of cost

    estimating. This aspect aims to help the proponents performs efficiently and

    effectively through various activities involve in the operation of the business.

    In this aspect, the product will be described according to its structure,

    characteristics, and its uses. The plant layouts serves as guide the normal

    "UPP$IER

    )27

    3atson

    PRODUCER

    HA)AHAI

    *ARDEN

    "PA

    DI"TRIBUTOR

    0P!F4END

    CON"U'ER

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    operation will be done. The direct labor re/uirement and schedule of the

    operation will be done. The direct labor re/uirement and schedule of the

    operation which are needed in the production of processes. The function and

    purpose of machineries and e/uipment together with their corresponding prices

    will be tackled. =inally the waste disposal of the product will be discussed.

    A Pro&uct +"er-ices.

    "auna

    5owadays, sauna is one of the highlights in a spa industry. )ayahai -arden and

    "pa will offer a different kind of sauna experience that will let you feel heat in a

    healthy manner. In the help of this services tension fades, muscles unwind and

    mentally, we emerge relaxed, revived and ready for whatever the day may bring.

    That%s why many people are into this kind of service.

    Benefits of "auna

    "aunas relieve stress.

    In our everyday life, stress is a part of our daily emotions. "tress reductionis one of the benefits of sauna. "tress, on the other hand, may affect our

    health. In fact it can cause some ma(or diseases such as heart disease.

    The heat from sauna relaxes body muscles, improves circulation and

    stimulates the release of endorphins.

    "aunas relax muscles and soothe aches6pains in both muscles and (oints.

    &nder the high heat provided by a sauna, the body releases endorphins

    Dndorphins are the body%s allnatural Jfeel goodJ chemical, and their

    release provides a truly wonderful Jafter sauna glow.E. ndorphins can

    have a mild, en(oyable Jtran/uili#ing effectJ and the ability to minimi#e the

    pain of arthritis and muscle soreness other from, say, an intense physical

    workout. 2ody temperature also rises from the heat of the sauna that

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    helps increase blood circulation. This increased blood flow in turn speeds

    up the body%s natural healing process via soothing aches and pains. $fter

    a busy workout day, sauna heat can relax your muscles by reducing

    muscle tension.

    "aunas flush toxins.

    0any if not most of us do not actively sweat on a daily basis. 'eep

    sweating, however, has multiple proven health benefits. 2enefits derived

    from a deep sweat can be achieved via regular sauna bathing. "weat

    production is primarily designed to cool the body, and is composed of ;;:

    water. )owever, deep sweating in a sauna can help reduce levels of lead,

    copper, #inc, nickel, mercury and chemical which are all toxins

    commonly absorbed (ust from interacting with our daily environments.

    "auna cleanses the skin.

    )eat bathing is one of the oldest beauty and6or health strategies in terms

    of cleansing oneKs skin. 3hen the body begins to produce sweat via deep

    sweating, the skin is then cleansed and dead skin cells are replaced

    keeping your skin in good working condition. "weating rinses bacteria out

    of the epidermal layer and sweat ducts. 7leansing of the pores has been

    shown to improve the capillary circulation, while giving the skin a softer

    looking /uality. 2y continually flushing body waste through individual cells,

    one eventually brings back vitality, tone and a healthy glow to the skin.

    "auna usage is certainly not a cure for acne, but it can very often help

    due to the deep cleansing it provides from a deep sweat Dthat is, cleaning

    the pores from the very inside out instead of (ust cleaning the top of the

    skinE.

    "aunas can induce a deeper sleep.

    +esearch has shown that a deeper, more relaxed sleep can result from

    sauna use. In addition to the release of endorphins, body temperatures,

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    which become elevated in the late evening, fall at bedtime. This slow,

    relaxing decline in endorphins is key in facilitating sleep. 5umerous sauna

    bathers worldwide recall the deep sleep experiences that they feel after

    bathing the the calming heat of a sauna.

    "aunas bring about recreational and social benefits.

    3hile the social benefit is rarely talked about, itKs really actually /uite

    important. The sauna can be a private, personal area of relaxation and

    solitude. )owever, it can (ust as easily be a relaxing environment for

    sociali#ing with family, friends and soontobe friends. The sauna room

    environment is conducive to open, intimate and /uiet conversation.

    "aunas improve cardiovascular performance.

    In the high temperatures of a traditional or infrared sauna, skin heats up

    and core body temperature rises. In response to these increase heat

    levels, the blood vessels near the skin dilate and Jcardiac outputJ

    increases. 0edical research has told us that the heart rate can rise from

    C989 bpm Dbeats per minuteE to AA9AB9 bpm in the sauna DA>9A?9 with

    more intensive bathingE, and can often sink to below normal after the

    cooling off stage. 3ith regular sauna usage, we not only train our heart

    muscles and improve the heart rate6cardiac output, but we also help the

    bodyKs regulatory system. ach time you rapidly change temperature Dfrom

    hot to cool or viceversaE, your heart rate increases by as much as C9:,

    which is very comparable to the increase experienced during moderate

    exercise..

    "aunas burn calories.

    Futlandish claims are often made by some sauna sellers to promote

    saunas as an endall weight loss tool. 3hile some individuals may

    experience high amounts of calorie burn at first particularly those

    individuals in poor shape to begin with over the long term, saunas are

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    simply treated as one of many tools in our arsenal when it comes to burn

    additional calories. The sweating process itself re/uires a notable amount

    of energy. That energy is derived from the conversion of fat and

    carbohydrates in a bodily process that burns up calories. $s heart activity

    increases and as these processes demand more oxygen, the body begins

    to convert more calories into usable energy.

    "aunas can help fight illness.

    -erman sauna medical research shows that saunas were able to

    significantly reduce the incidences of colds and influen#a amongst

    participants. $s the body is exposed to the heat of a sauna and steam Din

    the case of traditional saunasE, it produces white blood cells more rapidly,which in turn helps to fight illnesses and helps to kill viruses. In addition,

    saunas can relieve the uncomfortable symptoms of sinus congestion from

    colds or allergies especially when used with steam. The steam vapor

    action helps to clear up unwanted congestion and is a wonderful aspect of

    the =innish sauna experience.

    "aunas (ust feel good.

    $ sauna not only feels good, it%s good for your body. 3hether it%s the

    physiological changes that occur during the warmth of a sauna, or if it%s

    simply the time spent in the calming and still retreat of the sauna, every

    seasoned sauna bather agrees it feels wonderfulL $s we progress

    through our stressful everyday lives, the sauna provides a pampering

    retreat where we can relax and restore body and soul. "auna bathing

    truly makes you J=eel 2etter, J!ook 2etter and J"leep 2etterL

    !oot "pa

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    $ foot spa is a treatment to relax foot from everyday tiredness that might get in

    walking or running. It is done by mostly females as a treatment that might help in

    beautifying the physical look of one foot.

    Benefits of !oot "pa

    =oot spa strengthens blood circulation, decreases blood pressure, improves

    skin tones, relaxes muscles and stimulates the immune system

    It beneficially affects the human psyche as well as, eliminating anxiety,

    tension and depression

    3hen relaxing in a foot spa, the brain releases endorphins that ease the pain,

    which have an overall relaxing effect and induce a good mood

    The foot spaand hydrotherapybenefits for rehabilitation after physical sport

    and exercise. $ hot soak along with a massagediminishes lactic acid that

    can build up in the muscles during an activity, causing stiffness and pain

    $ foot spaalso has a healing benefit apart from other things, it helps in the

    treatment of arthritis and rheumatic pain

    The regular use of foot spacan even help avoid problems with insomnia.

    Bo&y 'assa%e

    2ody 0assage is the manipulation of superficial and deeper layers of muscle and

    connective tissue using various techni/ues, to enhance function, aid in the

    healing process, decrease muscle reflex activity, inhibit motorneuron excitability,

    promote relaxation and wellbeing, and as a recreational activity.

    Benefits of Bo&y 'assa%e

    Promotes deeper breathing

    deep breathing is vital to ensure that oxygen circulates easily throughout

    your body, and encourages healing and growth in the process. 'ecreased

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    oxygen circulation results in headaches, tension aches, and random

    muscle pain that can accumulate into a significant problem over time. 2y

    enhancing your oxygen intake, you will naturally promote the release of

    toxins and negative energy within the body.

    Improves posture

    although massage should never be used as a replacement for a

    chiropractic diagnosis, posture can slowly and naturally improve as the

    spine and muscles around the spine become more flexible and supple.

    Improved posture also aids in breathing and less tension throughout the

    body.

    Improves circulation

    an improvement in both blood and lymph circulation helps your body gain

    strength and maximi#es your energy level. specially during the winter

    months when circulation and metabolisms may be slower, massage can

    help in removing toxins in the blood and encouraging fresh energy to

    circulate easily. fficient circulation also helps in muscle recovery, growth,

    and promotes the natural healing process.

    nhances skin tone and skin health

    when using high/uality oils and creams, massage therapists can

    significantly improve the tone and health of your skin after (ust a few

    massage sessions. "kin cells are revitali#ed, moisturi#ed, and replenished

    naturally. 7hoose Hitamin and natural grape seed oil bases for

    maximum benefits.

    Increases and promotes (oint flexibility

    repetitive stress or overused (oints can stunt growth and create problems

    later. 0assage helps to relieve stored tension and encourages flexibility of

    the (oints after rest. $ny soreness experienced after a massage can be

    indication that these are tension spots for you, and focusing on these

    areas on your next massage will increase (oint recovery. There are even

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    some special oil formulations to target (oints, so do check with your

    massage therapist beforehand to discuss options.

    nhances a calm mind

    encouraging a calm mind creates an avenue for creativity< it is during

    these times that our minds are most conducive to creative thinking,

    developing plans, organi#ing thoughts, and reducing stressful thoughts.

    0assage can encourage this state of mind by relaxing the entire body.

    +educes anxiety

    as a natural deep relaxant, a successful massage can significantly reduce

    anxiety. &sually, anxiety is stored in some key areas of the body< the

    lower back, shoulders, abdomen, and neck. 2y relieving these areas of

    tension, the mind can Klet goK of anxiety and experience a light, almost

    freeing sensation.

    Increases selfawareness

    the mindbody connection is often overlooked in todayKs fastpaced

    society. =rom the minute you wake up, to the moment you go to bed, it is

    easy to slip into KmindonlyK mode. 3hen you reestablish the connection

    with your body, you will experience greater ease of movement, a more

    centered feeling, and an enhanced feeling of wellbeing.

    Promotes mental alertness

    although a massage can bring you into a state of deep relaxation, this is

    also a state of heightened mental alertness. 4our mind is relaxed and

    calm, but acutely aware and in this state, capable of solving even the

    toughest problemsL

    Increases peace of mind

    with your ability to feel relaxed and naturally aware, peace of mind

    becomes a necessary result. Peace of mind can be defined as a sense of

    calm wellbeing and (ust feeling good naturally.

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    "atisfies need for human touch

    as human beings, we all need to feel the touch of another human being.

    This can range from a simple hug, handshake, or a nurturing touch. $

    massage encourages this type of connection and increases your

    appreciation for this human need.

    Bo&y "crub

    2ody "crub involves the removal of the oldest dead skincells on the skinKs

    outermost surface, and has been used for many years to help maintain healthy

    skin. 2ody "crub is involved in the process of all facials, during

    microdermabrasionor chemical peelsat medical spas. 2ody scrub can be

    achieved through mechanical or chemical means.

    Benefits of Bo&y "crub

    "kin -low

    Fne of the biggest benefits to body scrubs, particularly the salt scrub, is

    the glow that your skin is left with. There are different grades of salt, and

    sea salt is the best option for a salt glow. The results for your body will

    depend on the type and grade of salt you or your spa technician uses.

    xfoliating

    It might seem like an obvious benefit to mention, but body scrubs are a

    great way to exfoliate dead skin cells. This paves the way for fresh new

    cells to regenerate and leaves you looking and feeling fabulous. Planning

    a body scrub for exfoliating benefits is best in the fall and spring, right

    before you start to tan and when your tan starts to fade. Ff course,

    exfoliating is great any time. If you have sensitive skin, it%s best to stick

    http://en.wikipedia.org/wiki/Skinhttp://en.wikipedia.org/wiki/Facialhttp://en.wikipedia.org/wiki/Microdermabrasionhttp://en.wikipedia.org/wiki/Chemical_peelshttp://en.wikipedia.org/wiki/Skinhttp://en.wikipedia.org/wiki/Facialhttp://en.wikipedia.org/wiki/Microdermabrasionhttp://en.wikipedia.org/wiki/Chemical_peels
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    with sugar or herbal body scrubs. Ftherwise, salt scrubs are great for

    exfoliation.

    Increasing =low

    3hen you get a body scrub or give one to yourself, you are encouraging

    the natural flow of circulation and bodily fluids within. =or the best results a

    professional should recommend and apply the body scrub that is

    appropriate for you. 3hen you have a professional massage therapist

    apply the body scrub, a massage can be incorporated. This will increase

    the correct circulation and flow benefits.

    Improve 7ellulite and $ging

    There are some claims that certain types of body scrubs can actually

    improve the look of aging and dimpled skin from cellulite. There is no

    miracle cure, but it certainly won%t hurt to try a body scrub that is enhanced

    with coffee. The coffee grounds are the best option for use on celluliteprone areas of the body. These types of body scrubs are great if you love

    the smell of coffee, too.

    +elaxation

    Treating yourself to a body scrub, especially when combined with a

    massage, is (ust plain relaxing. )aving a body scrub done by a

    professional allows you to incur the benefit without the mess or stress.

    Plus, when you have a choice of essential oils to add to your body scrub,

    the effects are even more potent. !avender is a great choice because of

    its known relaxing /ualities. There may be other scents that you find

    relaxing, so be sure to ask if essential oils can be incorporated.

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    The Pro&uction Process

    "teps in "auna

    A. The customer should take a shower to remove bacteria that can

    reproduce /uickly in hot environments.

    B. $fter taking a shower the staff will assist the customer and guide it to enter

    the "auna and stay in for approximately A9A? minutes.

    @. $fter A? minutes the customer will take another cold shower, starting with

    legs, arms and then step under the shower completely.

    >. The customer will rest for at least B9 minutes before entering the sauna.

    $fter B9 minutes the customer will re enter to sauna.

    ?. There will have three sauna cycles complete with walks, cold shower or

    bath and rest.

    C. !ast the customer will wash the face since the pores are open.

    "teps in !oot "pa

    A. The staff will set up the foot spa machine and add some scented bubble

    bath, or oil for depend on the type of the skin and mix in.

    B. The staff will soak the feet for five to ten minutes.

    @. $fter soaking, dry the feet thoroughly using a clean soft towel.

    >. Then rub off the skin to exfoliate with a towel. +inse the rest off in the bowl

    of water used for soaking in.

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    ?. +ub the moisturi#ing lotion over each foot. This step will leave the feet

    sweet smelling and soft.

    "teps in Bo&y 'assa%e

    A. The staff will prepare or create the right atmosphere.

    B. Prepare the massage oil. !et the customer choose what essence of oil will

    be used.

    @. )ave the customer take off his6her clothes and lie at the massage bed.

    >. $nd the session will start.

    ?. The staff will start from the back down to the feet. &ntil it%s finish.

    "teps in bo&y scrub

    A. The customer will step in the shower with a bottle of oil.

    B. The staff will assist to cover the whole body to hairline to toes avoiding the

    eye area with body scrub and massage gently.

    @. 3hen all the body is covered, the staff will start scrubbing with hands

    especially with elbow, knees, and heels.

    >. The staff will turn on the shower and let the water wash the whole thing.

    ?. Fnly hands should be used.

    C "i9e of the pro&uction Area an& Pro&uction "che&ule

    The )ayahai -arden and "pa operates @C@ days a year and will be

    operating in a mall with a A9G s/uare meter unit. Table below shows the

    maximum number of costumer per day and a year.

    Table (7 'axi/u/ Capacity of "er-ices

    "ER3ICE"DURATION+'INUTE".

    NO O! PER"ONACCO'ODATED

    Day

    NO O!A3AI$AB$E!ACI$ITIE"

    'axCapacity

    &ay

    'assa%e C9 A9 @ @9

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    "crub C9 A9 @ @9

    !oot "pa @9 B9 @ C9

    "auna C9 A9 B B9

    1(= 7= (( (6=

    Table (: 'axi/u/ Capacity of Custo/ers

    'axi/u/ No of Custo/ers Day 'axi/u/ No of Custo/ers )ear

    A>9 customers per day ?9,GB9 customers per year

    Table (; 'ini/u/ Capacity of Custo/ers

    'ini/u/ No of Custo/ers Day 'ini/u/ No of Custo/ers )ear

    @8 customers per day A@,>@A customers per year

    Table (< Co/parison of 'axi/u/ an& 'ini/u/ Inco/e for the !irst

    )ear

    CapacityNo of

    Custo/er&ay

    No ofCusto/er

    'onth

    No ofCusto/er

    )earPrice Inco/e

    0ax. A>9 >,B99 ?9,GB9 @99.99 A?,B>C,999.99

    0in. @8 A,AA9 A@,>@A @99.99 >,9B;,@99.99

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    )ayahai -arden and "pa should have a net of A@,>@A customers per

    annum to be able to achieve its initial capital worth of four million pesos.

    "che&ule of Days in Operation

    The "pa will operate seven D8E days a week from A9*99am ;*99pm.

    Though there are numerous )olidays, the spa will consider only two )olidays,

    which are the -ood =riday and -ood "aturday.

    Table (> Co/putation for sche&ule of &ays in operation

    5umber of days in a year @C?

    !ess* &nproductive days B

    5umber of operating days a year @C@

    D 'achinery an& E0uip/ent

    =ollowing are the breakdown of machines and e/uipment needed in

    )ayahai garden and "pa and its corresponding prices.

    Table 1= 'achinery an& E0uip/ent

    Description T) Price Total

    "auna wood A PhpAB?,999.99 PhpAB?,999.99

    )eater A PhpA>,9;?.99 PhpA>,9;?.99

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    2ubble =oot "pa 0assage > PhpA,C;;.99 PhpC,8;C.99

    P7 A PhpBA,A99.99 PhpBA,A99.99

    3ashing 0achines A Php@@,;;9 Php@@,;;9

    # shop Hacuum A Php>,;;;.99 Php>,;;;.99

    Total > Php1==?

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    !i%ure 7 $ayout Desi%n (

    ! "tructure

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    The )ayahai -arden and "pa is located in a mall unit at 7entro 0all 2rgy.

    Pulo 7abuyao !aguna. $ll the liabilities within the structure are in the

    responsibility of the 0all administration. 2uilding improvements like drainage are

    inclusive in the mall%s rental fee. The rental fee costs PhpC9, 999 monthly plus a

    six months security deposit which is nonrefundable but deductible before the

    contract ends which lasts for five years.

    Installation of machines, e/uipment and interior design are in the owner%s

    liability and all of those are written in a contract. Table below shows the

    breakdown of the total contract price agreed by the contractor and the owner of

    )ayahai -arden and "pa.

    Table 1( Contractors !ee

    Contractor !ee

    Particulars Fa%e Day For,in% Days Total "alary

    ngineer Php>B;.99 PhpC9.99 PhpB?,8>9.99

    Interior 'esign Php>B;.99 PhpC9.99 PhpB?,8>9.99

    7arpenter A Php@B8.?9 PhpC9.99 PhpA;,C?9.99

    7arpenter B Php@B8.?9 PhpC9.99 PhpA;,C?9.99

    Total PhpA,[email protected] PhpB>9.99 Php;9,8G9.99'aterial Cost Php1>?11===

    Total Contract Cost A%ree/ent Php(1=?=====

    * Prospecte& sources an& /aterials nee&e& for ser-ices

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    Table 11 Consu/able Cleanin% 'aterials

    Consu/able Cleanin% 'aterials

    Description T) PRICE TOTA$ PRICE

    0r. 0uscle A Php A@9.?? Php A@9.??"cented -el ? Php A@;.?? Php C;8.8?

    "oap A9 Php A?.99 Php A?9.99

    'etergent 2ig B Php ;8.99 Php A;>.99

    "hampoo 2ig @ Php C;.99 Php B98.99

    Tissue in 2undle B Php AA9.99 Php BB9.99

    TOTA$ Php 7:((= Php (?7>>5=

    GFne month supply "ources 3ilcon 'epot and Puregold

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    Table 15 Consu/able Pro&ucts

    Pro&ucts Nee&e& in "er-ices +Consu/ables.

    DE"CRIPTION T) FEI*HT PRICE TOTA$ PRICECON"U'PTION

    PER"ON

    !OOT "PA2ody +ecipe =oot "crub A?9 AB9ml Php C?.99 Php ;,8?9.99 AB person

    2ody +ecipe =oot "oak A?9 AB9ml Php C?.99 Php ;,8?9.99 AB person

    2ody +ecipe =oot !otion A?9 AB9ml Php C?.99 Php ;,8?9.99 AB person

    7allus +emover A?9 AB9ml Php C?.99 Php ;,8?9.99 AB person

    =oot =ileDwoodenE A?9 Php >?.99 Php C,8?9.99 AB person6 footfile

    TOTA$ Php 5=7== Php 67?;7===

    BOD) "CRUB

    2ody +ecipe Papaya AB B?9g Php A8G.99 Php B,[email protected]? person6container

    2ody +ecipe 7alamnasi AB B?9g Php A8G.99 Php B,[email protected]? person6container

    2ody +ecipe 0ilk AB B?9g Php A8G.99 Php B,[email protected]? person6container

    2ody +ecipe 2ody 2utter!otion AB B?9g Php A99.99 Php A,B99.99 B? person6 bottle

    Towel "hower 7ap @9 Php ?;.99 Php A,889.99A shower cup6customer

    4oko "pa "alt Dmilk saltE AB @99g Php CG.99 Php GAC.99@9 person6container

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    4oko "pa "alt DpapayaE AB @99g Php CG.99 Php GAC.99@9 person6container

    4oko "pa "alt Dcocoa butterE AB @99g Php CG.99 Php GAC.99@9 person6container

    4oko "pa "ugar 7offee "alt AB @99g Php CG.99 Php GAC.99

    @9 person6

    containerTOTA$ Php >:7== Php (1?:61==

    'A""A*E OI$"

    2ody +ecipe massage oilPeppermint BB B?9ml Php [email protected] Php B,GC9.99 @9 person6 bottle

    2ody +ecipe massage oil!avender BB B?9ml Php [email protected] Php B,GC9.99 @9 person6 bottle

    2ody +ecipe massage oil$loe Hera BB B?9ml Php [email protected] Php B,GC9.99 @9 person6 bottle

    2ody +ecipe massage oil-rape "eeds BB B?9ml Php [email protected] Php B,GC9.99 @9 person6 bottle

    2ody +ecipe 0assage Fil7oconut B? B?9ml Php [email protected] Php @,B?9.99 @9 person6 bottle

    TOTA$ Php :7=== Php (6?:>===GFne month supply

    "ources)27

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    Table 16 'aterials for Interior Desi%n

    "OURCE"$7 )ardware, 0ang Tito%s $nti/ue and 'ivisoria

    Table 17 Nonconsu/able Cleanin% 'aterials

    'ATERIA$" NEEDED !OR INTERIOR DE"I*N

    DE"CRIPTION T) PRICE TOTA$

    =ront 'esk A Php A,G99.99 Php A,G99.995ail in 2ox B Php AA9.99 Php BB9.99

    Fval 0irror A Php ?;;.?9 Php ?;;.?9

    Towel "helf A Php 8;C.99 Php 8;C.99

    Fmni Futlet w6 -round A Php ;B.@G Php ;B.@G

    3ay "witch C Php AA?.8? Php C;>.?9

    =irefly 2ulb !ight @ Php AC;.99 Php ?98.99

    7handelier A Php B,B>8.?9 Php B,B>8.?9

    "hower nclosure @ Php >,>?9.99 Php A@,@?9.99

    $rtifiacial "tone A Php >?9.99 Php >?9.99

    !ights with 2utterflies'esign

    B Php B;;.99 Php ?;G.99

    7andles with 'esign @ Php AB9.99 Php @C9.99

    Plastic =lower @ Php >9.99 Php AB9.99

    !eaves with 'esign B9 Php 8.99 Php A>9.99

    2amboo Torches B Php A>;.8? Php B;;.?9

    "imple =lower Hase B Php B>9.99 Php >G9.99

    -lass Hase B Php [email protected] Php BC9.99

    Paintings @ Php B@>.8? Php 89>.B?

    2ook "helf B Php B>G.99 Php >;C.99

    3allpaper 'esign > Php >G;.99 Php A,;?C.99$sian Inspire 'esign C Php @B9.99 Php A,;B9.99

    'roplights with 3ood C Php >;;.99 Php B,;;>.99

    =ootspa 7hair @ Php B,?99.99 Php 8,?99.99

    0ini 7abinet AB Php ??9.99 Php C,C99.99

    2ed C Php B,G99.99 Php AC,G99.99

    "ala "et A Php C,G99.99 Php C,G99.99

    Table > Php A,?99.99 Php C,999.99

    7abinet B Php B,;;;.99 Php ?,;;G.99

    7hair B Php 899.99 Php A,>99.99

    Total (=7 Php 5(?677:5 Php

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    C$EANIN* 'ATERIA$" +NONCON"U'AB$E.

    DE"CRIPTION" T) PRICE TOTA$

    "cotchbrite mop A Php B>;.8? Php B>;.8?

    0icro fiber wipes D@ pcs. PerpackE

    B Php A>>.8? Php BG;.?9

    'ustpan A Php AA>.8? Php AA>.8?2room A Php AB9.99 Php AB9.99

    3indow 3asher A Php [email protected] Php [email protected]

    0op 3ringer 2ucket A Php @>;.8? Php @>;.8?

    )amper A Php G?9.99 Php G?9.99

    )anger DABpcsE B Php @G.99 Php 8C.99

    Trash 2in "tainless A Php 8>;.99 Php 8>;.99

    =loor 0at @ Php ?;.99 Php A88.99

    2ed "heet A9 Php @99.99 Php @,999.99

    Towel A? Php A99.99 Php A,?99.99!eather foam C Php A,?99.99 Php ;,999.99

    Towel shower cap B9 Php >9.99 Php G99.99

    =ire xtinguisher B Php A,C9G.99 Php @,BAC.99

    TOTA$ :; Php :?1;:== Php 1=?766;7

    "OURCE" -lobe 0aster, 3ilcon 'epot, 'ivisoria and &ratex

    Table 1: Office "upplies

    O!!ICE "UPP$IE"

    "upplies T) Price Total

    2allpen > Php;.8? Php@;.99

    Pad Paper B PhpA?.99 [email protected]

    +ecord 2ook B Php@;.99 Php8G.99

    Pencils > PhpG.99 [email protected]

    "tapler B Php>?.99 Php;9.99

    -lue B Php@@.99 PhpCC.99

    "cissor B PhpBG.99 Php?C.99

    7lip in 2ox B PhpB?.99 Php?9.99

    =older > Php8.99 PhpBG.99

    7alculator B PhpG;.99 PhpA8G.99-arbage 2ag @ Php?8.99 PhpA8A.99

    Total 1> Php577;7 Php

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    The space that the researcher will lease has already installed electricity and

    water. )owever, the electric and water are not part of the lease.

    Table 1; Utilities

    UTI$ITIE"'onthly

    Consu/ptionCost

    )earlyConsu/ption

    Cost

    Electricity PhpA9,999.99 Php AB9,999.99

    Fater Php@,999.99 Php @C,999.99

    Aircon PhpA,B;C.99 Php A?,??B.99

    InternetTelephone

    PhpA,?99.99Php AG,999.99

    Php(7?;>:== Php(?771==

    I Faste Disposal

    'umping waste would create problems in the community but for the case of

    )ayahai -arden and "pa, waste disposal is not a problem because there would

    be only minor waste product especially for plastic bottles.

    The only wastes in the production are the boxes that would contain products

    of the spa. The other waste will be put in the garbage bag and will be collected

    by the garbage collector.

    'ana%e/ent "tu&y

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    This aspect presents the effectiveness of a management in the business as

    well as it determines the important of good relationship among the employees

    and employer. The manager is primarily responsible for the proper coordination

    of all activities within the organi#ation in its different department, division and

    sections or unit. $ll mangers must plan the work that fall within the scope of their

    duties and responsibilities. ffective management of any business in the

    implementation of the entire plans is the basis of successful leadership. The

    success or failure of the organi#ation merely lies on the /uality of management.

    A !or/ of Business Or%ani9ation

    The form of business organi#ation of the proposed business will be a

    partnership. Partnership is an association two or more persons who bind

    themselves to contribute money, property and industry to a common fund with

    the intention of dividing profits among themselves.

    A&-anta%es of Partnership*

    Partnership is relatively easy to establish.

    3ith more than one owner, the ability to raise funds may increase both

    because two or more partners may be able to contribute more fund and

    their borrowing capacity may be greater.

    7ombines special skills, expertise and experience of the partner

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    Fffers relative freedom and flexibility of action in decision making.

    Disa&-anta%es

    asily dissolved and thus unstable compared to a corporation.

    0utual agency and unlimited liability may create personal obligations to

    partner

    !ess effective than a corporation in raising large amount of capital.

    B The Business Or%ani9ation

    "ome people says that the room reflects the attitude or the mood of the

    working place, that is why the investors choose to conceptuali#e the spa to

    related to garden or nature to give a feel of ease or relaxation to the clients.

    There should be a work flow in the working area to maximi#e the place and at the

    same time to minimi#e the disturbance in one%s work. 2elow is a list of theMualification, 'uties and responsibilities of worker.

    Responsibility 'atrix

    Position

    O8ner'ana%er

    Duties an& Responsibilities

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    Performs the basic managerial functions like planning, organi#ing,

    staffing, leading and controlling the business operations.

    +esponsible for allocation of human, monetary, materials, and other

    company%s resources.

    In charge of ma(or decisions in the establishment or company.

    +esponsible for giving out establishment or company policies and

    regulation.

    "igns the legal transaction of the company.

    Physical Therapist

    Duties an& Responsibilities

    Provide the comfort and relaxation to the clients.

    Provide the highest /uality of services.

    $pply finger and hand pressure to specific points of the body.

    7onfer with clients about their medical histories and any problems with

    stress and6or pain in order to determine whether massage would be

    helpful.

    Provide clients with guidance and information about techni/ues for

    postural improvement, and stretching, strengthening, relaxation and

    rehabilitative exercises.

    #ob ualification

    =emale

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    "ingle or 0arried

    $t least BB years old

    0ust be graduated of Physical Therapist

    7ertified Therapist with !icense

    0ust have at least B@years working experience.

    Receptionist

    Duties an& Responsibilities

    $ccommodate clients.

    )andle bookings by phone, email, or facetoface.

    Preparing bills and taking payments.

    $nswering /uestions about what the "pa offers and the surrounding area.

    'ealing with complaints or problems.

    In charge on daily sales and inventories.

    #ob ualification

    =emale

    "ingle or 0arried

    $t least AG years old

    )ave pleasant personality

    $bility to understand and follow specific oral and written instructions.

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    0ust be graduated of any business related course

    Helper

    Duties an& Responsibilities

    In charge in arranging of new furniture and e/uipment.

    Inspect meters for unauthori#ed connections, defects.

    In charge of maintaining 7leanliness, sanitation and laundry.

    #ob ualification

    0ale

    "ingle or 0arried

    $t least AG years old

    "ome experience in performing heavy manual work.

    $bility to understand and follow specific oral and written

    instructions.

    $t least 7ollege !evel

    Reflexolo%ist

    Duties an& Responsibilities

    )ave the proper skills to treat reflex #one in body to keep stressed

    tissues and nerves tension free.

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    +eports to Physical Therapist

    +esponsible for body 0assage

    They also have to provide consultation services to clients.

    #ob ualification

    =emale

    "ingle or 0arried

    $t least B9 years old

    )ave pleasant personality

    $bility to understand and follow specific oral and written

    instructions.

    -raduated a vocational course in +eflexology

    Beautician

    Duties an& Responsibilities

    +esponsible for grooming of the client.

    In charge 0anicures and pedicures of client.

    +esponsible for body "crubbing.

    They also have to provide consultation services to clients.

    #ob ualification

    =emale

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    "ingle or 0arried

    $t least B9 years old

    )ave pleasant personality

    $bility to understand and follow specific oral and written

    instructions.

    -raduated vocational course in 7osmetology

    C E/ployee "alaries an& Benefits

    "alaries of the staff shall be distributed twice a month, every fifteenth and

    at the end of the month, but if they fall on "unday or holidays, salary distribution

    shall be made on the last working day before the fifteenth or the end of the

    month.

    $ regular employee shall be eligible for pay increase as determined by the

    company based on the employee%s work ability, diligence, obedience,

    attendance, seniority, general performance, and industry trends as well as the

    company%s paying capacity and provisions of law.

    The employee will be registered with the following government agencies who

    give benefits to employees*

    A. "ocial "ecurity "ystem

    B. Phil heath

    @. Pagibig =und

    In addition to that, it will also give the employee the mandatory A@thmonth

    pay.

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    Table 1< "alaries

    Position NoNe8

    /ini/u/8a%e rate

    For,in% Days 'onthly "alary Annual "alary Annual De&uction

    PhysicalTherapist

    A Php>B;.99 BC PhpAB,G89.99 PhpA?>,>>9.99 PhpG,CC8.C9

    +eflexologist A A Php@B8.?9 BC Php;,GB?.99 PhpAA8,;99.99 PhpC,A9?.C9

    +eflexologist B A Php@B8.?9 BC Php;,GB?.99 PhpAA8,;99.99 PhpC,A9?.C9+eflexologist @ A Php@B8.?9 BC Php;,GB?.99 PhpAA8,;99.99 PhpC,A9?.C9+eceptionist A Php@B8.?9 BC Php;,GB?.99 PhpAA8,;99.99 PhpC,A9?.C92eautician A A Php@B8.?9 BC Php;,GB?.99 PhpAA8,;99.99 PhpC,A9?.C92eautician B A Php@B8.?9 BC Php;,GB?.99 PhpAA8,;99.99 PhpC,A9?.C9

    2eautician @ A Php@B8.?9 BC Php;,GB?.99 PhpAA8,;99.99 PhpC,A9?.C9

    )elper6&tility A Php@BA.@? BC PhpG,@??.99 PhpA99,BC9.99 PhpC,A9?.C9

    TOTA$ > Php5?=61=?===== Php(?= De&uction

    De&uctions for E/ployee per 'onth

    E/ployee """ PHIC HD'!

    +egular [email protected] PhpA99.99 PhpA99.99

    PhysicalTherapist

    Php>8B.@9 PhpA?9.99 PhpA99.99

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    D The "tep in Business Re%istration

    +egistered the business name with the 2ureau of 'omestic Trade.

    )ave the partnership agreement Darticles of copartnershipE notari#ed and

    then registered with the "7.

    Fbtain a tax account number for the partnership from the 2I+.

    Fbtain the municipal licenses from the local government and pay taxes

    and fees.

    Fbtain the valueadded tax DH$TE Identification number.

    +egister books of accounts D(ournals and general ledgerE and business

    forms to be used Dsales invoice, cash sales invoice, etc.E with the 2I+.

    *o-ern/ent Re0uire/ents

    A. 0unicipality Permit

    o $pplication of registration

    o +egistration copies of articles of 7oPartnership

    o "anitary Permits

    o =ire 'epartment Permit

    B. "ecurities and xchange 7ommission D"7E

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    o =illing of articles of Partnership

    @. 2ureau of Internal +evenue +e/uirements

    o "ecurity tax account number of business

    o +egistration of the business name

    The Pro2ect ti/e Table

    PreFperating Period

    Prior to the actual business operation, it is part of the process to fulfill the

    necessary preoperating re/uirements and responsibilities such as hiring and

    training of persons or workers, providing different e/uipment and materials

    needed in accomplishing documents. The form of organi#ation and the initial

    capital agreed upon. 'uring the operating period, many activities and decision

    have to be made. They are as follows*

    Con&uctin% a feasibility stu&y +'ar,et "ur-ey.

    $spiring entrepreneurs may have an idea about the type of product or

    service that they would like to make. This can come from seeing others

    successfully producing a product6service and wanting to copy them or from

    talking to friends and family members about products that they think they could

    make. )owever, an idea for a business is not a sufficient reason to begin

    production straight away, without having thought clearly about the different

    aspects involved in actually running the business. Too often, people invest

    money in a business only to find out later that there is insufficient demand for the

    product or that it is not the type that customers want to buy. To reduce this risk of

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    activity forms the basis of the economic system of capitalism, where economic

    activity is structured around the accumulation of capital Dinvestment in order to

    reali#e a financial profitE. 7apital generally refers to financial wealth especially

    that used to start or maintain a business. In purchasing raw materials, machine,

    e/uipment and other expenses needed in the production, capital should be

    properly budgeted. The capital of the proposed business will be coming from the

    proponent%s family capital investment

    Choosin% "uppliers of "er-ices offere&

    $de/uacy in supplies is essential in menu planning in terms of cost and

    efficiency in service. The business mainly relies on the number of supplies they

    have to be able to serve the customers. $vailable stocks should be checked

    before buying or ordering stocks to avoid wastage of materials and money. In

    choosing suppliers of raw materials, its best to provide them with a clear brief

    summari#ing what you re/uire how fre/uently you%ll re/uire it and what level of

    business you hope to place. The /uality of their product service may be most

    important, while their location may not matter. Price is important but it should be

    the only reason you choose supplier lower price may reflect poorer /uality of

    goods and the services which in the long run may not be the cost effective

    option. 2e confident that your supplier can make a sufficient margin at the price

    /uoted for the business to be commercially viable.

    Ac0uisition of the Place

    very entrepreneur is faced with the problem of deciding the best site

    location of his6her shop. $n ideal location is one where the cost of the product is

    kept in minimum price, with a large market share, the least risk and the maximum

    http://en.wikipedia.org/wiki/Capitalismhttp://en.wikipedia.org/wiki/Capitalism
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    social gain. It is the place of maximum net advantage or which gives lowest cost

    of service. Thus, the proponent chose to locate the proposed business in 7entro

    0all, 7abuyao 7ity. The cost of the rent of the place inside the mall must also be

    considered to minimi#e the expenses. The vicinity is surrounded by main

    establishments which people usually go like the schools, church, company and

    villages. The proponent decided to lease a space inside the mall for some

    reasons like security and the cost of construction of building their own shop

    outside the mall, in which is more expensive than renting a unit. The investors

    also conducted a population study in whether the place will be patroni#e by the

    local people and the number of mall attendants which will be a possible

    costumer.

    Construction an& Desi%n

    The length of time given for 7onstruction and 'esign of the mall unit is

    three months. The first two weeks is for making the design and one week for

    purchasing. The remaining one and half month is allotted for the construction and

    the last week is reserve for any changes and derivation to the clinic. The design

    of the shop is based on garden for it represents our nature which is relaxing to

    see.

    Re%istration an& $icensin%

    The business name must be registered with the 'epartment of Trade and

    Industry D'TIE to ensure that the business does not have similar names and that

    it is running legally. The business owner should get a baranggay business

    clearance first to the 2aranggay )all to notify and be registered in one of thelegal establishments in sublocal unit area. 0unicipal license and 0ayor%s

    business permit must be secured from the municipality where it is situated. =or

    taxing purposes, it must register with the 2ureau of Internal +evenue D2I+E for

    the safety and security of the worker it should be registered to the "ocial "ecurity

    "ervice D"""E and 'epartment of !abor and mployment D'F!E. =or the last

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    part the worker should pass their member data information of Phil health to their

    managers and the company will be the one to put funds on their account. It is

    important that a business is registered and have licenses to operate without any

    complications.

    Ac0uisition of 'achinery an& E0uip/ent

    In every business, ac/uisition of the right number and /uality of machinery

    and e/uipment makes it more efficient and effectives. To come up with good

    /uality products, the e/uipment should be considered. 0ost of the (obs or service

    nowadays re/uires machines to be done or executed especially to a business

    like spa and facial center that re/uires machine to be able to give the service that

    the consumers want to avail. =or example how can a groomer perform her (ob

    like facial scrubbing if there%s no facial scrub machine to be useN )ayahai garden

    and spa spend time on choosing and evaluating possible machines that can be

    reliable not only for a short period of time but the investors make sure that it will

    last a years and at the same time choosing machines that will not affect much the

    environment and can be bought in fair price.

    Hirin% an& Trainin% of E/ployees

    The key to a person%s worth is integrity, honest, intelligence, the ability to

    communicate, and the ability and willingness to learn. Technical skills are

    important, but without the key ingredients, the technical skills of the applicant

    may be irrelevant. mployees must be carefully screened in order to attain the

    goals and ob(ectives of the business.

    )iring of employees will be done through competitive examinations and

    interviews. Those who /ualified should undergo training on the specific (ob he

    has to perform. The skill of the worker must comply with the needs of the

    customer while giving efficient services, better relation and customer interaction.

    To make sure that they match for the (ob they should provide certificates and

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    licenses. Through advertisements like posting tarpaulins and giving flyers the

    people who seek for a (ob will be informed that the company has a vacancy.

    !i%ure : "teps in Hirin% Personnel

    Interviews regarding the businessthey are applying for

    Call the person who passes on theInterview for Orientation

    Trainings for the personnel withenough experience

    Call the person who pass ontraining for Evaluation orDeliberation of qualifiedapplicant it is where the

    management chose and hirethe applicant that meets the

    standard

    For ubmission of!equirements

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    !i%ure ; Trainin% Pro%ra/s

    Re0uire/ents to be sub/itte&

    D"""E A =orm

    Transcript of +ecord DTF+E

    Phil )ealth 5o.

    Pagibig 5o.

    Tin 5o.

    52I 7learance

    Police 7learance

    2arangay 7learance

    7edula

    7F

    imulation of actual "ob to beperformed on the volunteers

    li#e massaging and bodytreatment this will be donerepeatedly for one wee#

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    A&-ertise/ent Ca/pai%n

    Promoting the proposed business would include the following distribution

    of pamphlets containing details such as business address, the name of the

    establishment and the services it offer and also includes strategies such as

    putting up promos or discount to be given to the customer and offered while in

    the first week or it depends in the managements budget or strategy.

    !or/s of Business Or%ani9ation

    The intended organi#ational setup for this pro(ect issole proprietorships. This is

    preferred by owner, for him to closely supervise the business.

    !i%ure < Or%ani9ational Chart

    O8ner 'ana%er

    PhysicalTherapist

    Receptionist

    Reflexolo%ist(

    Reflexolo%ist1

    Reflexolo%ist5

    Beautician ( Beautician 1 Beautician 5 Helper

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    OPERATIN* PERIOD

    The )ayahai -arden and "pa is operating AA hours a day from A9 am to

    ;pm same as the mall hours and will only be close in some special holidays.

    2elow is a list of the working assignments and designation for each and every

    worker.

    A. +eceptionist6cashier =ront desk is responsible in greeting clients and

    also in book keeping client%s data record, and receiving telephoneconversation and payments.

    B. 0anager side desk is the one who supervise the whole flow of the

    business.

    @. Therapist no designated area manage divide the work load of the

    reflexologies while doing her (ob as therapist.

    >. +eflexologies massage room the one who render the service that thecostumer wants to avail like body massage and etc.

    ?. &tility6housekeeping no designated area but in charge of the sanitation

    and maintenance of e/uipments, machine and working areas.

    C. 2eauticians central therapy room is the one who performs different kinds

    of body scrub to the consumers.

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    Table 5= "che&ule for the !irst 'onth of Openin%

    'on&ay Tues&ay Fe&nes&ay Thurs&ay !ri&ay "atur&ay "un&ay

    OPENIN*

    +eflexologies A

    A9*99 to

    8*99

    +'A9*99 to

    8*99

    A9*99 to

    8*99

    A9*99 to

    8*99

    A9*99 to

    8*99

    A9*99 to

    8*99

    +eciptionistA9*99 to

    8*99A9*99 to

    8*99+'

    A9*99 to8*99

    A9*99 to8*99

    A9*99 to8*99

    A9*99 to8*99

    2eautician AA9*99 to

    8*99A9*99 to

    8*99A9*99 to

    8*99A9*99 to

    8*99A9*99 to

    8*99+'

    A9*99 to8*99

    PhysicalTherapist

    A9*99 to8*99

    A9*99 to8*99

    A9*99 to8*99

    A9*99 to8*99

    +'A9*99 to

    8*99A9*99 to

    8*99

    +eflexologies BAB*99 to

    ;*99AB*99 to

    ;*99+' AB*99 to ;*99

    AB*99 to;*99

    AB*99 to;*99

    AB*99 to;*99

    2eautician BAB*99 to

    ;*99+'

    AB*99 to;*99

    AB*99 to ;*99AB*99 to

    ;*99AB*99 to

    ;*99AB*99 to

    ;*99

    2eautician @AB*99 to

    ;*99AB*99 to

    ;*99AB*99 to

    ;*99+'

    AB*99 to;*99

    AB*99 to;*99

    AB*99 to;*99

    +eflexologies @ AB*99 to;*99 AB*99 to;*99 AB*99 to;*99 AB*99 to ;*99 AB*99 to;*99 +' AB*99 to;*99

    )elperAB*99 to

    ;*99AB*99 to

    ;*99AB*99 to

    ;*99AB*99 to ;*99

    AB*99 to;*99

    AB*99 to;*99

    +'

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    !inancial "tu&y

    This 7hapter will able to identify the total cost invested for the proposed

    business pro(ection in five years, source of income invested, the initial capital

    re/uirements, the pro(ected income statements for five years with cash flows and

    balance sheet needed for financial statement and the pertinent financial ratio for

    the next five years.

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    Total Pro2ect Cost

    Statement of Project Cost

    "ource of !un&s

    ach partner agreed to contribute the total pro(ect cost of the proposedbusiness. They are to share the amount of Php ;99 999.99 e/ually or are going

    to contribute Php @99 999.99 each from their own personal savings account.

    !inancial an& Other Assu/ption

    Fixed Assets Requirements

    Furnitures and Fixtures 114,944.81

    Office Equipment 290,060.00

    Leaseh!d "mpr#ements $0,160.2$

    Total Fixed Assets Requirements 455,165.06

    Pre-Operatin !ost

    %repaid &ent $4,000.00'ecurit( )epsit $4,000.00

    *d#ertisin+ Expense 10,000.00

    usiness %ermit - Licenses 1$,6$.00

    Operatin "xpense

    La/r mnths 20,000.00

    Office 'upp!ies 1,61.$

    3!eanin+ 'upp!ies 1,419.2$

    Total #or$in !apital 406,%4&.00

    3ntin+enc( Fund 8,086.94

    Total Pro'e(t !ost )00,000.00

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    The partners will e/ually share the capital as well as the profits and

    losses.

    Pro(ect cost considers computation for two months as working capital.

    7ontingency fund is set up in the pro(ect cost to prepare for unforeseen

    expenditures.

    "alaries will increase ?: per year.

    &tilities are Php A;;,>9>.G> per year and will increase by ?: each year.

    7ommunication is estimated at Php ?;,;GG annually and has ?:

    increases each year.

    2usiness permits and licenses will increase by ?: each year.

    $dvertising expense is accounted for promotional materials such as

    brochures, pamphlet and tarpaulins.

    Purchases of office and cleaning supplies will increase by ?: each year.

    "upplies used in first year are 8?: of the office and cleaning supplies.

    &nused supplies are B?: of the office and cleaning supplies available

    Income tax expense is computed at the rate of @9: for the five year

    assumption.

    "traight line method of depreciation is used, ignoring salvage values.

    $ll purchases and sales are inclusive of AB: H$T.

    'ue to """, Philhealth, Pagibig and taxes withheld are paid the

    following month.

    The site is agreed to be rented with Ayear advanced payment.

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    $fter five years, the partnership will be changed to corporation.

    !inancial "tate/ent

    It is a summary report that shows how a firm has used the funds entrusted to it

    by its capital contributors and lenders, and what is its current financial position.

    The three basic financial statements are the DAE balance sheet, which shows

    firmKs assets, liabilities, and net worth on a stated date< DBE income statement

    Dalso called profit O loss accountE, which shows how the net income of the firm is

    arrived at over a stated period, and D@E cash flow statement, which shows the

    inflows and outflows of cash caused by the firmKs activities during a stated period.

    Inco/e "tate/ent

    Income "tatement is a summary of a managementKs performance as reflected in

    the profitability Dor lack of itE of an organi#ation over a certain period. It itemi#es

    the revenues and expenses of past that led to the current profit or loss, and

    indicates what may be done to improve the results.

    In contrast to a balance sheet, an income statement depicts what happened over

    a month, /uarter, or year. It is based on a fundamental accounting e/uation

    DIncome +evenue xpensesE and shows the rate at which the owners% e/uity

    is changing for better or worse. $long with balance sheet and cash flow

    statement it forms the basic set of financial information re/uired to manage an

    organi#ation.

    Balance "heet

    It is a financial statement that summari#es a companyKs assets, liabilities and

    shareholdersK e/uity at a specific point in time. These three balance sheet

    segments give investors an idea as to what the company owns and owes, as well

    as the amount invested by the shareholders.

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    "tate/ent of Cash !lo8s

    The "tatement of 7ash =lows provides information about the cash receipts and

    cash payments of an entity during a period. It is a formal statement that classifies

    cash receipts DinflowsE and cash payments DoutflowsE into operating, investing

    and financing activities. This statement shows the net increase or decrease in

    cash during the period and the cash balance at the end of the period< it also

    helps pro(ect the future net cash flows of the entity. The discussion below gives

    an overview of some important concepts involved in the preparation of the cash

    flow statement.

    Chan%es in PartnerJs e0uity

    $ statement of changes in e/uity can be explained as a statement that can

    changes in e/uity for corporation features be created for partnerships, sole

    proprietorships, or corporations. The key purpose of this statement is to

    summari#e the activity in take e/uity accounts for a certain period. "ole

    proprietorships and partnerships follow a similar format for their statements of

    changes in e/uity. Fn the contrary, the statement of changes in e/uity for a

    corporation features a slightly different format.

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    Schedule 5.2 Projected Statements of Financial Performance

    Notes 20! 205 20" 20# 20$

    %e&enues

    Ser&ice Income 5 $%$&'%((()(( $%*+,%(,()(( $%,'-%&($),( $%.-(%,-$).* $%//$%,.+)/.

    'ut(ut VAT 5)" $--%*+$)&. $,.%.'$),( $.+%--*)'* $&$%+',