EXPRESSING SATISFACTION AND DISSATISFACTION

Asking about satisfaction-          how do you like your room?-          is everything O.K ?-          is everything satisfactory ?-          are you satisfied?

Asking about dissatisfaction-          Do you want to complain about something?-          Was something not to your satisfaction ?-          Are you dissatisfied with something?-          Did you find our service satisfactory ?

Expressing satisfaction-          I really like my new hair cut-          I’m completely satisfied with everything you’ve done for me.

-         It was satisfactory.

-         It was okay. Not too bad.

Expressing dissatisfaction-          It is disappointing that.!-          It is unacceptable-          This is the limit I won't take any more of...-          Well, this is most unsatisfactory.-          The concert is so boring.-          What an awful meeting-          It's not as good as I thought.

Example dialog Expressing Satisfaction :

    Agnes   :   How’s your vacation in Bali ?    Made    :   It was  terrific! The beaches are beautiful and the sun set from Tanah Lot is                  satisfying.   Agnes : Really? What else did you do there?   Made   : Oh, I went parasailing! It was the most breath-taking thing that I’ve ever done.   Agnes : Wow, it must be a very fun trip for you.   Made   : Yes,I’m very satisfied with my vacation there. You must go there.   Agnes : Yes, I think I’ll do that.

Example dialog Expressing Dissatisfaction :   Basten    : Retno, I thought you were on vacation.   Rio          : Well, I got back early.

   Basten    : Why?   Rio          : Well,I didn’t really enjoy being there.   Basten    : What happened?   Rio          : Well, the beach was very dirty, and when I got there it was raining                     heavily.What made it worse was the hotel where I stayed had a bad service.   Basten    : You seem to be unhappy with your vacation.   Rio          : Yes, I’m quite displeased about it .

Expressing satisfaction and dissatisfaction

(UNGKAPAN KEPUASAN  DAN KETIDAKPUASAN)  Satisfaction is a pleasant feeling which you get when you receive something you wanted, or when you have done receive something you wanted, or when you have done something you wanted to do.something

you wanted to do.        Dissatisfaction is unpleasant felling in your complaintwhen you get something that is not wanted to do.when you get something that is not wanted to do

   Asking about satisfaction / dissatisfaction :

1.    How do you like your room ?2.    Is everything O.K ?3.    Is everything satisfactory ?4.   Are you satisfied ?5.    Did you find our service satisfactory ?6.   Do you want  to complain about something ?7.    Was something not  to your satisfaction ?8.   Are you dissatisfied with something ? 

  * Expressing saticfiction :

1.    I really like……2.    I’m compeletely satisfied with everything you’ve done for me3.    It was satisfactory.4.   Everything is fine, thank you.5.    Everything was just perfect6.   I’m happy enough with…7.    It was okay. Not too bad.8.   Good enough9.   I feel satisfied… / contented with it…1. It makes me satisfied

1.  It gives me satisfaction

Expressing dissatisfaction :

1.    I am little dissatisfied  with the service here2.    I am a bit disappointed with3.    The food was lousy.4.   I don’t like the color

5.    I have a complaint6.   I want to make a complaint.7.  I am dissatisfied with it.8.  It is dissatisfactory.9.   It makes me dissatisfied.1I’m very dissatisfied with…

Responding to dissatisfaction :

1.    I see2.    I’m sorry to hear that3.    I’ll look into it4.   I’ll see what I can do about it5.    I’ll try and take care of it  Example

          Expressing saticfiction :1.    I really like my new motorcycle.2.    I’m happy enough with my new classmate.3.    I feel satisfied with the results of your work.4.   I am very pleased to be able to passschool exams with good grades.5.    am very pleased to be able to pass school exams with good grades.

6.   I am very happy with the appearance in a football match yesterday .7.    I am satisfied with the cleanliness of your class8.   I am very satisfied with the results of last year's Olympics .9.   I am very satisfied with the implementation of this year ospekExpressing dissatisfaction :1.    I don’t like the color because too flashy.2.    I am a bit disappointed with service in the restaurant.3.   I am little dissatisfied  withreplicates the results of yourphysical.

4.  I am very disappointed with thisschool performance.

5.   I am less satisfied with thecleanliness of your class.

6.   I am less satisfied with the waitersat this restaurant.7.  I was disappointed with the servicethe bank here.Dialogue examples :

Paul : Have you read today’s newspaper?

James : Not yet. Is it interesting?

Paul : Yes, the apology from the company. Take a look. The paper is over there.

James : Picking up the newspaper and starting to read it. Is that all?

Paul : Yes.

James : This is not enough. I’m not satisfied yet. The size of the ads should have been

half of the page. Besides, the company only apologized but they didn’t mention

what they would do.

Paul : Oh, come on. The point is not the matter of the size, but the company sincere to

apologize.

James : Still it’s not satisfying.

Paul : I think they have already shown their good will. It’s more than enough.

Exercises

Choose A, B, C, or D as the best answer.

1. Anna : Did you meet Jack yesterday ?

Bob : No, He was absent yesterday.

Anna : Why ?

Bob : He had an accident.

Anna : ..............................

a. Yes, I do.

b. Did he ? I am sorry to hear that.

c. I’m sorry for coming late.

d. Sorry to trouble you.

2. Natalie : Is Nadia still hospitallized ?

Bram : Yes, she is.

Natalie : ............................

a. I hope she will get better soon.

b. I want to talk to you.

c. I’m proud of my friend.

d. That’s good.

3. Rini : Where is your brother now ?

Lisa : He is in Jakarta now. He got a good job in Jakarta.

Rini : ...................................

a. I’m sorry to hear that.

b. That’s too bad.

c. I’m delighted to hear that.

d. Oh, poor you.

4. Anton : Nita, you look happy today. What’s happened ?

Nita : I got A for english.

Anton : Really ? .....................

a. That’s terrible.

b. I;m bored with it.

c. I’m happy to hear that.

d. That’s bad.

5. Steven : Your father is ery kind and patient.

Cindy : Yes. I’m .......................... him.

a. Proud of

b. Proud that

c. Pride

d. proud

\Definition:

1.      Expressing satisfaction      : Expressing good feeling, sense of comfort or happiness.

2.      Expressing dissatisfaction : Expressing lack of satisfaction.

Expressing Satisfaction

         It is with great pleasure that …!

         It gives me great satisfaction.

         I am very pleased with it.

         A most delightful example of …

         What a beautiful story!

Expressing Dissatisfaction

         It’s disappointing that …

         It is unacceptable.

         This is the limit I will not take anymore of …

         Well, this is most unsatisfactory.

         The concert is so boring.

Examples of Expressing Satisfaction:

  I am satisfied with the exam result of my students.

  The good news is satisfying.

  Te result of your test are satisfactory.

  Your success will be a great satisfactory to your parents.

Examples of Expressing Dissatisfaction:

  Nothing satisfied him. He always complaining.

  The bad news dissatisfied me.

  The workers were dissatisfied with their salaries.

  The preparation for basket ball competition is dissatisfying.

  It is really a dissatisfying preparation.