Job DissatisfactionJob Dissatisfaction

ByBy

Ronald Ronald Prathamesh Vishal Prathamesh Vishal

Tejas Ganesh Tejas Ganesh

Meaning & Definition of Job Meaning & Definition of Job Satisfaction-DissatisfactionSatisfaction-Dissatisfaction

Job satisfaction refers to the general Job satisfaction refers to the general attitude of employees towards their attitude of employees towards their jobs. jobs.

When the attitude of an employee When the attitude of an employee towards his or her job is positive , towards his or her job is positive , there exists job satisfaction. there exists job satisfaction. Dissatisfaction exists when the Dissatisfaction exists when the attitude is negative.attitude is negative.

Measuring Job SatisfactionMeasuring Job Satisfaction

Job is more than just the obvious activities.Job is more than just the obvious activities.

It requires interacting with co-workers and It requires interacting with co-workers and bosses, higher-lower subordinates, it should bosses, higher-lower subordinates, it should be following organizational rules and be following organizational rules and policies, meeting performance standards, policies, meeting performance standards, living with working conditions.living with working conditions.

Determinants of job- nature of the work, Determinants of job- nature of the work, supervision, present pay, promotion supervision, present pay, promotion opportunities and relations with co-opportunities and relations with co-workers.workers.

Happy workers are productive workers.Happy workers are productive workers.

Determinants of job Determinants of job dissatisfactiondissatisfaction

Organizational FactorsOrganizational Factors Salaries and WagesSalaries and Wages Promotion ChancesPromotion Chances Equitable RewardsEquitable Rewards

Personal FactorsPersonal Factors AgeAge

Level of EducationLevel of Education

Work Environmental FactorsWork Environmental Factors SupervisionsSupervisions Work GroupsWork Groups

Working conditionsWorking conditions

How to recognize if you are How to recognize if you are job dissatisfied?job dissatisfied?

Dread Mondays or coming to workDread Mondays or coming to work Can’t wait for FridayCan’t wait for Friday Are often bored at work or Feel tiredAre often bored at work or Feel tired Avoid your boss and dread meetings Avoid your boss and dread meetings Have no enthusiasm or sense of self-worthHave no enthusiasm or sense of self-worth Feel like you are getting nowhere in your Feel like you are getting nowhere in your

jobjob Take work stress homeTake work stress home Question your choice of industry or Question your choice of industry or

occupationoccupation Can’t think of a way outCan’t think of a way out

Dissatisfaction among Dissatisfaction among employees in different employees in different

sectorssectorsMy Pay Is Too Low!My Pay Is Too Low!

I Do It All!I Do It All!We Have No Benefits!We Have No Benefits!I’m Always Working!I’m Always Working!I Never Get OvertimeI Never Get Overtime

I Can’t Work With Her!I Can’t Work With Her!I Hate My Boss!I Hate My Boss!

What Am I Supposed to Do?What Am I Supposed to Do?What Are Our Goals?What Are Our Goals?I Feel Like I’m In Jail!I Feel Like I’m In Jail!

Real Cost is Not Real Cost is Not Accountable in BPOAccountable in BPO

The concept of real costs is an all The concept of real costs is an all encompassing idea.  From an economic encompassing idea.  From an economic point of view, real costs refers to the cost of point of view, real costs refers to the cost of producing a good or service, including the producing a good or service, including the cost of all resources used such as all cost of all resources used such as all necessary equipments, labor, material etcnecessary equipments, labor, material etc

Cost as measured by the physical labor and Cost as measured by the physical labor and materials consumed in production materials consumed in production

Real costsReal costs are the pains and inconveniences are the pains and inconveniences experienced by labor to produce a experienced by labor to produce a commodity. These costs are not taken in the commodity. These costs are not taken in the costing of a commodity by the firm. costing of a commodity by the firm. 

Causes of Employee Causes of Employee Demotivation specific to Demotivation specific to

BPOBPO Odd Working Hrs: Odd Working Hrs:

Most of the BPOs in India support overseas Most of the BPOs in India support overseas operations and majority of professionals have night operations and majority of professionals have night shifts.  In majority of cases Indian BPO jobs mostly shifts.  In majority of cases Indian BPO jobs mostly have odd hours.have odd hours.   

Family Life: Family Life: This is somewhat associated with odd working This is somewhat associated with odd working hours. Evenings are the best time to spend quality hours. Evenings are the best time to spend quality time with your spouse and children and those are time with your spouse and children and those are actually your working hours. Your life as a BPO actually your working hours. Your life as a BPO employee can be very lonely and frustrating at employee can be very lonely and frustrating at times.times.

Lack of Appreciation: Lack of Appreciation: An employee feels An employee feels unappreciated for his efforts.unappreciated for his efforts.

Too much Work : Too much Work : An employee feels overburdened with a An employee feels overburdened with a disproportionate chunk of work which renders him disproportionate chunk of work which renders him unable to perform his duties well and punctually.unable to perform his duties well and punctually.

Health Issues :Health Issues :Sleep disorders, heart disease, eyesight problems Sleep disorders, heart disease, eyesight problems and depression are just a few issues surrounding and depression are just a few issues surrounding the BPO jobs. People also tend to gain weight as the BPO jobs. People also tend to gain weight as most of the time they are sitting in their small most of the time they are sitting in their small cubicle.cubicle.

AGE Factor :AGE Factor :Since BPO jobs are quite stressful, especially after Since BPO jobs are quite stressful, especially after a few months working in this industry many a few months working in this industry many individuals quit and change their profession, often individuals quit and change their profession, often to a lower paying job. If you able to make your to a lower paying job. If you able to make your way up to the managerial level or the higher way up to the managerial level or the higher corporate ladder, life is much better, otherwise the corporate ladder, life is much better, otherwise the daily monotonous work starts to really frustrate daily monotonous work starts to really frustrate you. you.

Favoritism : Favoritism : These refer to unfair practices that These refer to unfair practices that favor one worker over another. favor one worker over another.

Mistrust : Mistrust : This deals with an employee resorting This deals with an employee resorting to micromanaging everything, displaying mistrust to micromanaging everything, displaying mistrust in a coworker’s capabilities.in a coworker’s capabilities.

Miscommunication :Miscommunication : Free flow of information is Free flow of information is

withheld or information is provided only on a withheld or information is provided only on a “need-to-know” basis. This can be demotivating as “need-to-know” basis. This can be demotivating as it proves that the boss or organization does not it proves that the boss or organization does not fully trust its employees to share all available fully trust its employees to share all available information on a project.information on a project.

Night ShiftsNight Shifts : BPO jobs are not recognized to be : BPO jobs are not recognized to be

career orientedcareer oriented

Responses To BPO Job Responses To BPO Job DissatisfactionDissatisfaction

HOW EMPLOYEES CAN HOW EMPLOYEES CAN EXPRESS EXPRESS

DISSATISFACTIONDISSATISFACTION VoiceVoice : Active and constructive attempts to : Active and constructive attempts to

improve conditionsimprove conditions

LoyaltyLoyalty : passively but optimistically waiting for : passively but optimistically waiting for conditions to improve, including speaking up for conditions to improve, including speaking up for the organization, trusting the orgn and its mgmt to the organization, trusting the orgn and its mgmt to “do the right thing”“do the right thing”

NeglectNeglect : allowing conditions to worsen, including : allowing conditions to worsen, including chronic absenteeism or lateness, reduced effort, chronic absenteeism or lateness, reduced effort, and increased error rate.and increased error rate.

ExitExit : Dissatisfaction expressed through behavior : Dissatisfaction expressed through behavior directed towards leaving the organizationdirected towards leaving the organization

Job Dissatisfaction SurveyJob Dissatisfaction Survey

ConclusionConclusion

Hence we conclude, we have to Hence we conclude, we have to say that job satisfaction is a very say that job satisfaction is a very important aspect of a worker's life. The important aspect of a worker's life. The factors discussed above can provide it factors discussed above can provide it to some level. While the concept of job to some level. While the concept of job satisfaction is prevalent in the satisfaction is prevalent in the developed countries, there is still very developed countries, there is still very little scope for expectation in the little scope for expectation in the developing countries.developing countries.