Excellent Customer Service Matters, Improve Your Customer Service Today

Excellent Customer Service Matters, Improve Your Customer Service Today

Superior customer service and satisfaction is the only way to survive in today’s

business world.

How does one gauge and measure the quality of customer service and the level of

customer satisfaction?

Here are some ways of collecting data that can help you find the right solutions for

improvement:

• Collect data that allows you to correlate customer satisfaction with repurchase

levels

• Implement customer satisfaction measurement and tracking systems

• Identify customer delight, analyse and try and replicate the process for success

• Develop ways of measuring client relationships

• Build your agent incentives on factors related to (or if you can identify them, a

direct cause of) client satisfaction and client retention