how to provide excellent customer service with a store solution

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  • 2016 Openbravo Inc. All Rights Reserved. 1

    How to Provide Excellent Customer Service with a Store Solution

  • 2016 Openbravo Inc. All Rights Reserved. 2

    Todays presentation is available to download on the Attachment tab on the webinar page.

    Visit openbravo.com/retailers/resources/overview/

    Check out additional resources and dont forget to share them with your colleagues.

    Have a question? Click on the Question tab. Q&A will be at the end of todays presentation.

    Submit additional questions or comments after the webinar on Twitter. Hashtag: #obravowebinar

    Simple steps to increase the value of todays webinar experience

  • 2016 Openbravo Inc. All Rights Reserved. 3

    Elena Martinez

    Retail & Content Marketing Specialist @ Openbravo

    Todays Presenters

  • 2016 Openbravo Inc. All Rights Reserved. 4

    Todays agenda

    ! Introduction ! Commerce Suite Demo ! Q&A

  • 2016 Openbravo Inc. All Rights Reserved. 5

    Online and Offline Commerce Have a Symbiotic Relationship

    Online Commerce needs an offline experience:

    it needs to be much closer to the individualized,

    emotional and social experience of its offline counterpart

    2015 Openbravo Inc. All Rights Reserved. 5

    Credit: Techcrunch

  • 2016 Openbravo Inc. All Rights Reserved. 6

    Shopping is Social and Mobile is the Medium

    Shopping is gratification. Its validation. Its an immensely

    and intensely social experience, Punit Soni, Flipkart CPO

    Credit: Olapic.com

    2015 Openbravo Inc. All Rights Reserved. 6

  • 2016 Openbravo Inc. All Rights Reserved. 7

    What are the three most important things

    to you as a customer?

    a) Product differentiation and quality

    b) Price

    c) Customer service

    d) None of the above

    Credit: Rebecca Minkoff

    2015 Openbravo Inc. All Rights Reserved. 7

  • 2016 Openbravo Inc. All Rights Reserved. 8

    What do Customers Really Want?

  • 2016 Openbravo Inc. All Rights Reserved. 9

    State-of-the-art Store Solution

    9

    A modern responsive web and mobile POS solution providing a strong transactional support available from any device.

    A powerful store backoffice solution to achieve higher store operations performance.

  • 2016 Openbravo Inc. All Rights Reserved. 10

    Named or anonymous transactions.

    Multiple Pricelists depending on the Customer.

    Customers creation and management at the POS.

    Customer Management

  • 2016 Openbravo Inc. All Rights Reserved. 11

    Assisted Sale

    Information to associates about applicable discounts and promotions.

    Search by product characteristics.

    Information about complementary products and best sellers.

  • 2016 Openbravo Inc. All Rights Reserved. 12

    Inventory Visibility

    In-store stock information and in other stores

  • 2016 Openbravo Inc. All Rights Reserved. 13

    Integrated Loyalty Management

    Integrate your loyalty program.

    Manage Gift Cards and Gift Vouchers.

  • 2016 Openbravo Inc. All Rights Reserved. 14

    Promotions and Discounts Engine

    ! Automatic and discretionary

    ! By percentage or amount

    ! By ticket total amount

    ! By customer, customer category, product, product category, store, price list or characteristics, or a combination of all of them

    ! Best deal discounts

    ! Packs and Combos

  • 2016 Openbravo Inc. All Rights Reserved. 15

    Training Mode

  • 2016 Openbravo Inc. All Rights Reserved. 16

    Security and Fraud Control

    Improve operational and fraud control with managers approvals.

    Complete support to opening and closing store and terminals including control of cash differences.

  • 2016 Openbravo Inc. All Rights Reserved. 17

    Master Data Update

    Set time to refresh master data in all your POS terminals (full or incremental update).

  • 2016 Openbravo Inc. All Rights Reserved. 18

    Stores and Terminals Configuration Create new stores and new terminals faster with Copy Store and Copy Terminal functions.

    Complete store configuration including price list, assortment, ticket templates, local formats

  • 2016 Openbravo Inc. All Rights Reserved. 19

    Mobile In-Store Inventory Management

    " Goods movements

    " Picking Lists

    " Physical inventory

    " Same technology than mobile POS

  • 2016 Openbravo Inc. All Rights Reserved. 20

    Embedded Retail Analytics

    Out-of-the-box pre-defined analytical reports.

    Capacity to create new cubes and dashboards.

    Embedded query widgets in your workspace.

  • 2016 Openbravo Inc. All Rights Reserved. 21

    Embedded Module Management Console

    Search for new modules in the central repository or your file system and check the installation history.

    Install, uninstall and disable modules, scan for updates and check module information.

  • 2016 Openbravo Inc. All Rights Reserved. 22

    Recommendation for Retailers

    ! Remember moving from channel focused to customer centric

    ! Train your employees so they become real ninjas

    ! And empower them with the best technology

    ! So they deliver the best possible customer service

    2015 Openbravo Inc. All Rights Reserved. 22

  • 2016 Openbravo Inc. All Rights Reserved. 23

    Thank you very much for your attention

    Web: www.openbravo.com/contact

    Email: info@openbravo.com

    2015 Openbravo Inc. All Rights Reserved. 23

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