excellent customer service
DESCRIPTION
How do you create excellent customer service. In this presentation, there are simple pointers to take note of to have excellent customer serviceTRANSCRIPT
How to Give Excellent Customer Service
Santhanaram Jayaram
Sunday, June 24, 12
What do clients want?
Meet their needs & expectations
Solve their immediate problems
Resolve their issues and challenges
Receive value
Proper Customer Service
Remarkable & Memorable Experiences
Sunday, June 24, 12
How to create a remarkable &
memorable experience ?
Sunday, June 24, 12
Address clients concerns quicklySunday, June 24, 12
Innovate and strive for improvementsSunday, June 24, 12
Pay attention to detailsSunday, June 24, 12
Be better than averageSunday, June 24, 12
Take OwnershipSunday, June 24, 12
Consistency of service deliverySunday, June 24, 12
Smile from the heartSunday, June 24, 12
i’ll fix it
Be a problem solver
Sunday, June 24, 12
Analyze when things go rightSunday, June 24, 12
Create a service cultureSunday, June 24, 12
Ramitup.com
Sunday, June 24, 12