Everyone Loves SharePoint

Keys to Successful SharePoint Training

Presented by: Liz Sundet

Thank You

About Me

• Liz Sundet– Applications Architect with OneNeck IT Solutions• MBA, PMP, CBAP, CSM • Musician: Dog Lover:

• Biker: “Throttles, not pedals”• Email: lsundet@earthlink.net or liz.sundet@oneneck.com• Follow on Twitter: @percusn

• Connect with me on LinkedIn • http://www.linkedin.com/in/lizsundet/

• Blog: itsocialbutterfly.wordpress.com

• 650+ Employees

• 450+ Technical Resources

• 7 Data Centers

• Offices in 8 States---- Denver Tech Center area in Englewood Headquartered in Scottsdale,

Arizona

OneNeck IT Solutions at a GlanceWe provide end-to-end IT Solutions to mid-market and enterprise companies

• Solution line up includes: cloud and hosting solutions, colocation services, managed services, ERP application management, professional services, IT hardware resale and world-class data center facilities

• Backed by the Fortune 500® strength of Telephone and Data Systems

• Formed in 2010 through strategic acquisitions ; Doing business since 1993

Dilbert on Training:

Philosophy on Training

• I’ve trained thousands of users on• SharePoint• ERP Systems• Project Management Software• Business Analysis and Project Management

• Write online classroom and live training for Rochester Community and Technical College (Mayo Clinic) for BA’s.

• When it comes to SharePoint:

• If users are trained properly, questions answered and they start to see the advantages SharePoint provides, they will love it.

Dog Shaming--“Users are like puppies, they don’t come trained” – Raymond Mitchell

@SharePointPuppy#SharePointPuppy

Discussion Areas:

• What are the different learning styles• VARK Model

• How to use the learning styles when training SharePoint users

• Other techniques for training users• Coaching techniques

• 3 point technique (Show-Guide-Train)

• Gamification for training users

• Things to remember to select the right types of training

Reference: http://www.vark-learn.com/english/index.asp

Visual Aural

Reader/Writer Kinesthetic

How to set up a tent

Visual = “Cool there’s pictures”

Aural = Read directions out loud and do one step at a time

Reader = Follow directions by reading the entire manual before starting with step 1

Kinesthetic = take out of box and start setting up based on what they have seen or what seems logical to them

Visual

0

1

2

3

4

5

6

Category1

Category2

Category3

Category4

Charts

Series 1 Series 2 Series 3

Reference: http://www.learningstyles.org/styles/visual.html

Aural Learner

Reference: http://www.learningstyles.org/styles/aural.html

Talk it out

Recorded Instructions

RepetitionRepetition

Repetition

Reader/Writer Learners

Reference: http://www.vark-learn.com/english/page.asp?p=readwrite

Kinesthetic Learner

Reference: http://www.learningstyles.org/styles/kinesthetic.html

Fun facts about VARK and learning

• Majority of the population is?

• Most males are of this learning style?

• Most females are of this learning style?

• Most schools and businesses deliver in this learning style?

Types of SharePoint Training

Drawbacks to Traditional Classroom Training?

Coaching

Drawbacks to Coaching?

Show-Guide-Train

Telling, Telling, Doing, Testing

Gamification

Gamification in SharePoint

Game Training for SharePoint

Drawbacks to Gamification

Key points from the session

• VARK Model– go to http://www.vark-learn.com/english/index.asp for your own assessment of what your learning style is as well as more information.

• How VARK styles are applied to training so everyone will love it

• Use of Coaching, Show-Guide-Train and Gamification techniques that can be used to enhance VARK styles for even better training

• Start simple, build upon each concept

Remember

• SharePoint is like a puppy: • You need to feed it, play with it, apply

crawl-walk-run and constantly have training on it.

• If you leave SharePoint alone, you will end up cleaning up a lot of crap

• Positive reinforcement with “treats”! It’s great for user adoption and training, so make it a game

• Repetition is key to success• People love a happy puppy and

everyone should love SharePoint@SharePointPuppy#SharePointPuppy

Questions??

About Me

• Liz Sundet– Applications Architect with OneNeck IT Solutions• MBA, PMP, CBAP, CSM • Musician: Dog Lover:

• Biker: “Throttles, not pedals”• Email: lsundet@earthlink.net or liz.sundet@oneneck.com• Follow on Twitter: @percusn

• Connect with me on LinkedIn • http://www.linkedin.com/in/lizsundet/

• Blog: itsocialbutterfly.wordpress.com