Eric W Snyder resume 2016

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  • Eric W. Snyder

    5911 Cecilyann San Antonio, Tx 78253 662-610-7419 eric.snyder2016@gmail.com

    Objective Highly organized, proactive, self-motivated operations manager with LTL experience and sincere interpersonal skills demonstrating expertise in the administration of service center and distribution center logistics,

    emphasizing workplace safety, customer service, assessment of revenue, profit, and cost controls as well coaching

    employees in the areas of company quality measures. Establishes innovative strategies to address a locations area of need

    using a collaborative approach in an energetic and enthusiastic manner with minimal supervision.

    Experience

    July 2015-March 2016 YRC Freight

    YRC Freight San Antonio, Texas

    Terminal Manager Managed an operations manager, 3 supervisors, and 61 drivers/customer service representatives with

    union representation. Raised terminal national ranking 38% from July to January by creating committees

    and utilizing subject matter experts to coach employees in the areas of safety, dock production, city

    production, and load quality. Directed the management team in recruiting top talent, surpassing safety

    goals, and completing company directives regarding cost reduction. Implemented standardized DOT

    regulation fleet folders reducing DOT roadside inspections resulting in improved CVA rating. Lead Site

    Investigator for OSHA and DOT incidents. Reported to Area Director of Operations.

    2003-2015 Con-way Freight

    2012- 2015 Con-way Freight Tupelo, MS

    Service Center Manager

    Managed 2 supervisors and 48 drivers/customer service representatives. Demonstrated superior

    account management relations resulting expanding outbound by 50% in one year. Direct

    collaboration with global, national, and local client account executives including freight origin

    site visits to educate personnel in packaging reducing customer claims company wide.

    Supervised two site relocations in subsequent years to accommodate increased freight. Reported

    to Director of Operations.

    2007- 2012 Con-way Freight Richland, MS

    Freight Operations Manager

    Guided 9 supervisors and 150 drivers/customer service representatives to become the #1 ranked

    regional Distribution Center through restructuring dock efficiency and new technology training.

    Provided logistics supervision for four zone locations. Improved labor relations with positive

    employee engagement. Conducted advanced technical trainings for the region regarding

    handheld devices, Kronos, freight flow, and rehandle/reship requiring overnight travel. Adapted

    to a variety of environments as a relief manager for the region. Reported to the Service Center

    Manger.

    2006-2007 Con-way Freight Austin, TX

    Freight Operations Supervisor Supervised 35 drivers on both inbound and outbound shifts consistently exceeding productivity goals.

    Organize daily city delivery routes/pickups and driver assignments. Directed dock personnel in efficient

    load quality efforts and employee production hours. Reported to Service Center Manager. .

  • Eric W. Snyder

    5911 Cecilyann San Antonio, Tx 78253 662-610-7419 eric.snyder2016@gmail.com

    2003-2006 Con-way Freight Austin, TX

    Driver/Sales representative Completed assigned city routes providing positive customer support using a variety of vehicles including

    53 trailers. Executed inventory data entry as well as safety, accuracy, and profitable practices training for

    new employees.

    Other Work Experience

    CR England OTR driver Salt Lake City, UT

    Helmerich & Payne Inc. Rig Floor man Alice, TX

    Austin Vogue Limousine Owner/Operator Bastrop, TX

    Austin Police Department Senior Patrol Officer Austin, TX

    Austin Police Department E911 operator/Police Dispatcher

    Logansport Police Department Patrol Officer Logansport, LA

    Education 1997 Austin Police Department Austin, TX Basic Peace Officers Course TCLOSE

    1993 Kilgore College Kilgore, TX Basic Course in Law Enforcement

    1991 Joaquin High School Joaquin, TX

    References Michael Green Neverfail (512) 632-9689 Jarrett Crippen Austin Police Dept (512) 669-1388

    Tony Hamilton XPO Logistics (601) 540-7012

    Training/Certifications * denotes Instructor

    Training Professional Committees

    Hazmat Placard Subject Matter Expert Exam Employee Uniform Action Committee August 2010

    Harassment Prevention Chairperson for the Voices and Values Task Force 2006

    Chemical Incident Reporting

    Supervisor Claims Reduction

    Phone Etiquette Training

    Building Productive Relationships Operating System Proficiency

    Code of Business Ethics SCO, mobile SCO

    Harassment Prevention for Supervisors Microsoft Word

    Foundations of Supervision Microsoft Office

    Subject Matter Expert Freight Rehandle Reduction 2011* Excel

    Subject Matter Expert FAC Model Enhancement 2011 * KRONOS

    TCLOSE 1997 CAD

    Professional Awards and Acknowledgements

    Quarterly Leader Award Nomination November 2009

    Quarter Leader Award 3rd quarter 2012

    Scorecard leader YTD 2014