Eric Duverna -Resume updated_May2016
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ERIC DUVERNA Calgary AB(403) firstname.lastname@example.orgCareer Objective
Qualified Network Analyst with diversified experience in technical support, network installation and maintenance. My ideal would be a Network analyst job that will give me opportunity to combine my information technology knowledge and experiences acquired during the last 8 years.
Networking and Hardware skills Excellent computer hardware/software troubleshooting skills Installation and configuration of wireless access point and Voice Over IP phone Ability to work in a team environment and adapt quickly to new environments LAN/WAN design and, TCP/IP, Ethernet, SMTP, HTTP, POP3, DNS DHCP, DSL, FTP, IPSEC, VPN, IEEE standard, 802.3 and other industries standardsCommunication skills Exceptional customer service and communication skills Fluent in French and English with moderate knowledge of SpanishCertifications Cisco Certified Network Professional (CCNP) - January 2015 Cisco Certified Network Associated (CCNA) - July 2009 Microsoft Certified System Engineering (MCSE 2000) - May 2005 A+, N+ Certification - May 2003
Ticketing systems HP Service Manager SM9, Global suite, Remedy and Service Now
Platforms and tools Windows Server 2012, Server 2008, Server 2003 and Server 2000; ExchangeServer2012, 2010 and 2003; Windows 8, 7, Vista, XP and Good understanding of Linux. Wireshark, Putty, SSH, Microsoft Office Suite 2013, 2010 and 2003, Active Directory, Kerberos and other protocols
Decision one, BFG - Calgary, AB June 2015 to Present Field Technician and customers service. Servicing Shoppers Drug Mart and Loblaw Environment, driving to the site for Installing, troubleshooting and configuring Lexmark and Ricoh printer. Surepose and NCR POS System, Parts ordering, installing, imaging and troubleshooting windows XP, Windows 7 and server 2008 Ordering and Replacing defective pin pad and other related Peripherals. Process the old pars for shipping. Keep Call updated according to the Service Level Agreement Troubleshooting and replacing Wireless Access Pint, Point of Sale devices. Cisco switch and router Configuring and installing NAS Drive, maintaining server and all the Networking equipmentWestJet Calgary, AB February 2015 to June 2015 Network Analyst Monitor logs, data Centre, tracks and report all alerts in the IT-delivered system Act as a point of contact for Technical Resources in the Network Systems Troubleshoot active directory, user permission, file sharing and print sharing issues Follow the runbook for all the aircrafts applications in the network system Troubleshoot routing and switching issues including BGP, OSPF and any physical issues Troubleshoot Avaya phone, handle after hours calls to the Service Desk Line
RBC Calgary, AB - September 2014 to February 2015 Desktop Support Analyst Manage various user accounts such as active directory, email and calendar. Ensure the appropriate levels of security are maintained for each user. Applied business and technical support concepts to analyze and resolve complex issues that may have strategic impact on the business. Imaged Pc with windows XP, Windows 7. Customized computer according to the users request and their duties. Maintained and updated the related database
BrandsII Calgary, AB - May 2014 to September 2014. Windows 7 Deployment Technician Migrated the Rexall Pharmacy network from windows XP to windows 7 Installed server, upgraded hardware, configured and tested peripherals. Diagnosed and resolved technical issues involving internet connectivity, applications issues and file sharing Backup and restored users profiles, other documents, and provided training to the users.
Soroc Technology - Calgary, AB - February 2011 September 2014 Desktop Support and Network Technician - Part-Time Contracted to BMO, CIBC, Part Sources, HSBC and other companies Installed, configured and troubleshoot DELL, HP, IBM, LENOVO, Servers and laptops Troubleshot LAN, DHCP and DNS. Re-imaged servers and workstations, IMAC Fix and break, dissembled and reassembled computers and other related devices Helped staff/clients through a series of actions, face to face, over the telephone or through remote software using RDP or Log-me in application. Set up multifunctional printers RAM and hard drive and motherboards installation. Hard Drive Disc Erasure complete with customizable reporting and direct drive to shredding facility with Certificate of Destruction
SAIT Polytechnic Calgary, AB - September 2012 to December 2015 Information Technology Network Systems Major.
Bordercom International School of Technology - Broward FL, USA, 2002-2005 Network Technician, Microsoft Certified System Engineering, Network+ and A+ certification
William H. Turner Tech - Miami FL, USA, 2001-2002 Certified Customer Care Representative and non-profit organizations skills State University of Haiti - Haiti, 1994-1998 Bachelor in Business Administration
Leadership and Community Involvement President, Haitian Integration Centre of Calgary Musically inclined with Church Worship and Community Band
References Gladly available upon request