EOQ is a worldwide leader in the EOQ is a worldwide leader in the development and management of qualitydevelopment and management of quality in its widest meaningin its widest meaning

The EOQ VISIONThe EOQ VISION

EOQ is a crossroads of ideas, EOQ is a crossroads of ideas, knowledge, research and informationknowledge, research and information

EOQ is a key influencer in quality educationEOQ is a key influencer in quality education

BenefitsBenefits

•Find new ways to develop quality•Co-operate with other partners in society

BenefitsBenefits

•Find new ways to develop quality•Co-operate with other partners in society

The EOQ The EOQ CharterCharterEOQ contributes to the development of European EOQ contributes to the development of European organisations and enterprises through the application organisations and enterprises through the application

of of quality and change managementquality and change management concepts and techniques in their broadest sense.concepts and techniques in their broadest sense.

The end goal is progress and development of The end goal is progress and development of

European individuals and European European individuals and European SocietySociety as a whole. as a whole. 

EOQ believes that an enlarged Europe with EOQ believes that an enlarged Europe with diverse diverse culturescultures and economical histories is an opportunity and economical histories is an opportunity for the success of all Europeans.for the success of all Europeans.

The EOQ The EOQ MissionMission

• Improve the European competitiveness through the promotion of European quality policy

• Support its members in the promotion and deployment of quality management.

• Facilitate the development and exchange of information, knowledge and experience in quality theories and techniques

National OrganisationsNational Organisations

EOQEOQ

Ultimate Goal : Success

of EOQ Member organisations

Ultimate Goal : Success

of EOQ Member organisations

Elements of the European Quality Vision

Building on Success

HarnessingDiversity

WinningTogether

Members of the working groupMembership

• Niyazi Akdas• Yuri Gousakov• Bertrand Jouslin de Noray• Wolfgang Kaerkes• Michaela Schröder • Tiia Tammaru

Present situation

• 31 National Representatives• 8 EOQ members• 10 partners

Objectives of the working group

• Adapt the EOQ Membership and Partnership to the evolution of EOQ activities

• Clarify the different categories of membership and partnership

• Open EOQ to new partners• Develop network with European Regions • Open EOQ to the business community• Bring income to EOQ• Promote EOQ

Proposals

• Update existing definitions of members• Clarify difference between Members and

Partners• Create Business partners• Create EOQ Ambassadors

EOQ Network

General AssemblyEOQ members

General AssemblyEOQ members

EOQ Board EOQ National representatives

EOQ Board EOQ National representatives

EOQ ExecutiveEOQ Executive

Secretary GeneralSecretary General

Partners Partners

WorldRegionBranch

UniversityBusiness

Organizations

WorldRegionBranch

UniversityBusiness

Organizations

Advisory boardIndividuals

Advisory boardIndividuals

Ambassadors

Ambassadors

Honorary Members Honorary Members

Enlightenment

Slow Quality

Improvement

Breakthrough

Conformity

Essential

Quality Spiral

Reactivity

Complicated Level A

Complex level B

Ethic/Spiritual level C

EOQ

PRUBusiness Leaders/

Organisations

Transformations

SustainableDevelopment/CSR

Innovation

Basic Requirements

Improve Business

Improve Skills

Q/Excellence Training

Quality People

CustomerFocus Groups

Products

Transformation individual,

organization, society

Reach the essential Sustainable Development

Innovation, creativity,

Breakthrough

Excellence competitiveness

Quality Security

Environment

EOQ

Activities

PRU

Business

Type of

member

Main Focus

Quality Security Environment Quality Personnel ISO 9000……

Quality Associations

Training and Recognition of competencies

Excellence competitiveness Excellence Competitiveness

Business Partner Club of leaders

Innovation, creativity, Breakthrough Creativity New core business

Network of organisations

Dissemination creativity tools Corporate innovation

Reach the essential Sustainable Development

Corporate social responsability

Network of advanced thinkers

Building a strategy in Sustainable Development

Transformation individual, organization, society Change leader

European Platform on Transformation

Today

Tomorrow

Members of the working groupNew products

• Niyazi Akdas• Bertrand Jouslin de Noray• Wolfgang Kaerkes• Michaela Schröder • Viktor Seitschek• Mike Debenham • Enrique Marco • Olaf Stuka • Wolfgang Schulz

Present situation

• PRU with 17 schemes• No common training courses• Actual market may slow down in the next

years

Objectives of the working group

• Develop new EOQ products for the benefit of National Quality Associations.

• Focus on three priorities :• - Have a EOQ product for Sustainable

development and Corporate Social Responsibility

• - Develop the labeling of EOQ training courses

• - Develop the European platform on transformation

Proposals

• Differentiate actual business (level A) and future market (level B and C)

• For actual market (Level A)– Develop sharing of existing products – Focus on the list of most important products in

the next three years– Organize development of common new products

• For level B and C– Organize the gathering of information of the need

of the market

Product title Already developed Harmonized Scheme Senior Quality Manager Yes, ÖVQ Yes, Draft from ÖVQ CSR-Manager Yes, ÖVQ No Hygienic Manager Yes, ÖVQ Yes, Draft from ÖVQ Laboratory Management (ISO 17025)

Yes, ÖVQ No

Sustainable Development Manager

No No

Manager for Q, E, OHS In Process, ÖVQ Draft from EOQ, PRU

The most important products within the next 3 years Level A

Members of the working groupCommunication and Marketing

• Anne Elisabeth Zobl• Estibaliz Rollon• Sylvie Hendrick• Christine Weisenborn• Natalia Tomson

Proposals

• Create a communication and marketing network

• Use ESQH website• Have a EOQ website page for EOQ members• Define Media Relations• Strategy about products• Strategy about Quarterly Newsletter• Need of European magazine

European VoluntaryRegistration scheme (system) on quality

(EVROS)

Quality in EuropeInternet References

Google Yahoo!Quality Europe 17,0 mln 29,0 mlnQuality Personnel Europe 1,820 mln 2,6 mlnQuality Education Europe 5,5 mln 7,6 mlnQuality books Europe 3,1 mln 7,4 mlnQuality publications Europe 1,8 mln 2,3 mlnQuality testing Europe 5,0 mln 3,1 mlnQuality universities Europe 5,2 mln 6,0 mlnCertified companies Europe 1,4 mln 2,0 mln

Quality in Europe

Educational and training

materials on quality

Scientific technical

publications on quality

Compliance to qualityrequirements

Other

Certified companies

Stakeholders of publications

on quality

Conformity Assessment stakeholders

Information on quality

Education / learning

and training organizations

Quality personnel

Information on quality stakeholders

Open European Observatory on Quality Framework (OEOQ)

EOQ

European VoluntaryRegistration scheme (system) on quality

(EVROS)

European Register on Quality (ERQ)

Full member organizations

Applicants Users

FMO EOQ

(Secretariat)

Euroregisteron quality (marketing team)

Applicant

(legal entity or individual)

Examination of received documents Certificate of registration

OK to issue certificate of registration

       

Methodology       

Programming and software        Marketing        Relations with FMOs or/and their representatives        Financial matters•Providing of users access to Euroregister

- Alternative options

Certificate of registration

European Voluntary Registration scheme on Quality (EVROS)   

      

•Application and examination report in standard format (only approved applications)•Payment to EOQ    

 

EURO REGISTER

Education(learning)

Conformity Assessment

Certified Companies

QualityPersonnel

Publications

Need to have training for my company

Need my kids tostudy in a proper

education organization

Need to buy reliable product

Need to know more about

quality

Need to get my products assessed

I want to export to Europe. What should

I know?Need to hire a

quality personnel

Why my organization needs to have an access to Euro Register

Task Force EOQ Accreditation/Certification

Team members:• Cornelia Butnaru• Wolfgang Kaerkes• Petro Kalyta• Pal Molnar• Salvador Olivas• Wolfgang Schondey• Viktor Seitschek

Thank you for your cooperation !

Task Force EOQ Accreditation/Certification

Objective:Setting up the EOQ as an Accreditation BodyArguments:• Winning a better image• Urgent necessity of an uniform, strict regulation

for all NPO´s, to maintain and improve EOQ certificates value

• Special wish of certain NPO‘s

Task Force EOQ Accreditation/Certification

CONCLUDING COMMENT • The awarding of EOQ certificates should

be urgently bounded to a mutual internal audits mechanism, as a matter of priority

• Should be set up a working group to develop the EOQ certification system (to be accredited or not)

To reach out across Europe and into the wider world by providing products that will add value and enhance European

competitiveness.

Output: To reach out across Europe and into the wider world by providing products that will add value and enhance European competitiveness. Ref Objectives 2005 2006 2007 Performance Measure Performance

Indicator Responsibility

1.1 Increase the number of countries being PRU agent and the number of certificate Target:

1.1.1 Increase the number of EOQ Agent

1.1.2 Increase the number of certificate

2

BJN PRU

1.5 Re-engineering of EOQ schemes Target:

1.5.1 Reduce the existing number of Schemes

1.5.2 Reengineer the remaining schemes

1.5.3 Set up precess for development of new schemes

04 SO

1.6 Develop the European network of Certified people Target: 1.6.1 Set up a Register data base of people registered and put it on the web

06

BJN

1.2 Develop labelisation of EOQ trainings Target:

1.3 Harmonize the relation between IATCA and EOQ Target:

1.3.1 Define a common strategy for EOQ

1.3.2 Attend if necessary the IAF/ ISO meeting

TV

1.4 Be a leader in Sustainable development Target:

1.4.1 Organize in Antalya a meeting on Sustainability and Corporate Social responsibility

FS

To support and to enhance the spread of knowledge and the interchange of information.

Output: To support and to enhance the spread of knowledge and the interchange of information. Ref Objectives 2005 2006 2007 Performance

Measure Performance Indicator

Responsibility

2.1

To ensure that there is a high standard of annual congress in Europe, and specifically in: Targets: 2.1.1 The Czech Republic 2007

JH

2.2

To celebrate the EOQ 50th anniversary Target 2.2.1 Organize the 50th anniversary 2.2.1 Define a way to attract politicians to the 50th EOQ anniversary.

AG WK/ BJN/FK/YG

2.3 To continue to evaluate means of achieving breakthrough change by appropriate means Targets: 2.3.1 Winter camp Estonia 2.3.2 Wine camp Germany

TT WK

2.4 Support the European platform on Transformation

To converge the drive to deliver quality; to be winning with instead of winning against.

Output: To converge the drive to deliver quality; to be winning with instead of winning against. Ref Objectives 2005 2006 2007 Performance Measure Performance

Indicator Responsibility

3.1 To harmonise the movement for quality in Europe by developing the relationship with EFQM Targets:

3.1.1 Have a meeting with EFQM President and CEO

WK/ BJN

Expenses Result 2001 Result 2002 Result 2003 Bud 2004 Foresact 2004 Result 2004 Bud 2005

4000 Indirect Secretariat costs 281908 300551 317007 331168 324168 320839 326979

4100 Direct Secretariat costs 7401 11127 7897 6000 6000 1257 6000

4140 Travel representation 35030 15439 15700 50200 46200 24216 26200

4200 Publications 3867 13342 5000 5000 2000 -4470 5000

5000 PRS 32326 31137 40586 43250 43250 40086 43250

5100 ECSI 16318 0 0 0 0 0 0

5100 European Qty Mvt 0 0 44210 5000 7000 7208

5200 Congress and Forum 741 10063 11661 10000 5000 7680 5000

5300 New Products 108426 623 -9867 9000 3000 994 9000

5400 EU-Quality Week 1416 0 953 2000 1000 33 2000

5500 Other EU projects 21446 1695 38 0 24088

5900 Taxes 50000 6750 5026 3600 3600 8842 3600

Total Expenses 558879 390727 438212 465218 441218 430773 427029

Income Result 2001 Result 2002 Result 2003 Bud 2004 Foresact 2004 Result 2004 Bud 2005

6000 Members 230700 194200 222949 217842 217842 192471 240171

6100 Publications 0 0 0 0 0 -2500 0

6200 PRS 154978 156200 150112 142400 142400 150432 160900

6300 ECSI 3007 2500 0 0 0 0 0

6400 Congress 36615 36145 7935 30000 30000 57439 30000

6500 New Products 2177 0 0 2500 6000 0 5000

6600 European Quality Week 59668 0 0 0 0 0 0

6700 Other EU projects 28738 26702 24596 5000 3000 25832 5000

6900 Interest 0 12709 9615 2000 2000 25584 2000

Total Income 515883 428456 415207 399742 401242 449257 443071

Resultat -42996 37729 -23005 -65475 -39975 18485 16042