employee assistance program using the eap in supervision
TRANSCRIPT
Employee Assistance Program
USING THE EAP IN SUPERVISION
Who is CCW?30,000 Professionals in EAP Network
Nationally and Internationally24-Hour Problem Resolution System1-6 Sessions Per EmployeeConfidential Counseling from
Licensed Counselors
Why Offer an Employee Assistance Program?
Morale
Performance
Quality of Life & Work Environme
nt
Reducing Employee Stress Creates a Healthier & Productive
Workforce
An Employee Assistance Program
Reduces Financial
DrainsReductions in:AbsenteeismEmployee TurnoverHealthcare CostsAccidents on the JobWorker’s Compensation &
Unemployment Insurance
Employee Assistance Program Services
Emotional– Anxiety and
Stress– Relationshi
p Issues– Depression
Employee Assistance Program Services
Physical– Addictions– Substance
Abuse– Threats of
Violence– On-Site Crisis
Response
Employee Assistance Program Services
Work/Life Balance– Child/Elder
Care– Workplace
Issues– Financial
Problems– Legal Issues
When a Occurs
Stress DebriefingConsultation and
Support ServicesPrinted Materials on
Coping StrategiesEncouragement and
referral to EAP services
CCW is there to provide
CrisisCrisis
Use of EAP Services - Sample
Anxiety/Stress/Depression (39%)
Balancing Work & Family (41%)
Legal &Financial Issues(10%)
WorkplaceIssues (5%)Addiction
s (5%)
Training Programs
Topics Include:• Stress Management• Change Management• Dealing with Difficult
People• Staying Tough in
Tough Times
CCW EAP Online Services
CCW’s Online Services draw from contributors such as Harvard Publication, LexisNexis and
FinanCenter.
The site offers thousands of resources into an easy-to-use and easy-to-navigate website.
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Referral Types
Self ReferralOccurs most often
The employee contacts the EAP for personal issues
Supervisor ReferralThe employee is referreddue to job performance decline
(It may be an informal recommendation or a mandatory formal supervisor referral.)
= Job Performance
Attendance and availability
Quality of work Attitude and
conduct
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Supervisor recommends employee contact
EAP and provides benefits information and
accessing instructions: 800-327-9757.
It is the employee’s choice regarding
whether or not to contact EAP.
If employee does contact EAP, then
counselor works directly with employee.
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Brevard County Public Schools –
Informal Supervisor Referrals
If employee does not contact CCW EAP,
then the Supervisor continues to monitor
job performance per district policy.
If problems continue, Supervisor may move
to a more formal referral process.
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Informal Supervisor Referrals(continued)
Supervisor identifies performance issue
regarding employee.
Supervisor contacts Human Resources
Office:
633-1000 ext 265.
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Brevard County Public Schools –
Mandatory Supervisor Referrals
Supervisor evaluates situation and contacts
CCW Care Manager for consultation: 800-
327-9757. If the situation is of urgent
nature, please inform the receptionist that
you wish to speak directly with a Care
Manager of if placed on hold, press “0” and
ask the receptionist to speak directly to a
Care Manager.
Care Manager provides Supervisor with
contact and appointment information.Build
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Brevard County Public Schools –
Mandatory Supervisor Referrals
Supervisor meets with and refers employee
to EAP.
EAP Letter and Release of Medical
Information Forms are signed by employee
and faxed to CCW Care Manager: 904-296-
1511.
If employee attends assessment and signs Release of
Confidential Information, then CCW communicates
with BPS regarding whether employee is following
through with recommendations.
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Mandatory Supervisor Referrals
(continued)
If employee does not attend assessment or
does not follow through with
recommendations:
Deputy Superintendent is contacted
immediately.
Note: If the consent for EAP Letter and
Release of Medical Information Forms are not
signed, then disciplinary action may be taken
and no contact between EAP and employee.
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Mandatory Supervisor Referrals
(continued)
Tell the employee that you are making a supervisor referral
Remind the employee that the EAP is confidential
Remind the employee that attending the EAP cannot interfere with job security or promotional opportunities
Let the employee know you have spoken with the EAP already
Know what to expect after you make the referral
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Supervisor Referral Tips
Schedule meeting to review performance after EAP referral
Consult with EAP if a new problem emerges
Expect satisfactory performance
EAP will notify Lee Berry’s office of changes in employee’s willingness to follow-through with recommendations
Plan ahead for employee’s return from medical absences
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Follow-up and Monitoring
Review Suggestions for Positive-
Constructive Confrontation1.Contact EAP for management
consultation services before confronting an employee.
2.Document job performance issues.
3.Set up a private/confidential meeting.
4.Review the history of events.
5.Do not talk about suspected causes of the problem - focus on job performance! B
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Review Suggestions for Positive-
Constructive Confrontation6.Establish the level of performance
expected.
7.Emphasize consequences if no change occurs.
8.Show that help is available and refer to EAP.
9.Document the specific plan of action and time frame.
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ReviewComponents of a
Supervisory Referral
1. Identification
2. Documentation
3. Expectation
4. Time Line
5. Consequence
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Review Reasons for Referral
Frequent mistakes Reduced productivity Absenteeism Tardiness Missed deadlines Customer/client complaints Repeated minor accidents Unpredictable behavior Suspected substance abuse
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Supervisor Concerns “His or her career will be harmed.”
“The employee will be offended.”
“It’s none of my business.”
“Referring would show that I can’t fix the problem.”
“This problem is not bad enough for the EAP.”
“I’m afraid I would make a procedural mistake.”B
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In Summary B
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www.corporatecareworks.com
Available 24 hours a day, 365 days per year
FREE to your employees and their family members
Confidential
How to reach CCW
Simply call 1-800-327-9757
or 904-296-9436
In Summary
WELLNESS EDUCATION
CHILD/ELDER CARE
LEGAL/FINANCIAL
TELEPHONECONSULTATION
IN PERSONCONSULTATION
PROMOTIONAL OUTREACH
• Online Courses• Webinars• On-site Learning
• Life Cycle Ed.• Coaching and • Referral Services
• Debt Mgmt.• All Non-Work • Related Legal• Issues
• Assess Risk• Consultation• Case Mgt.
• Assess Risk• Consultation• Referral to EAP• Counselor
Master’s Level Clinician Provides Immediate Assistance
Employee ContactsCorporate Care Works1-800-327-9757