eap in 2028 – is employee assistance “tech proof”?
TRANSCRIPT
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EAP in 2028is employee assistance “tech proof”?
PresenterMarina London, LCSW, CEAP
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Mini mental status exam
Three unrelated concepts:• “Tech proof”• 2028• Employee assistance
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So… I went to VegasI hadn’t been there since 1972
And all of my friends said “wait until you see how much it’s changed.”
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…I wanted to have the complete Vegas experience
…the slot machine was invented in 1895
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…blackjack was first played in the 18th century
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…Cirque du Soleil
The modern circus dates from the 18th century
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…comedy
is as old as the ancient Greeks
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…Magic has been around forever
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…beautiful women have been on display since antiquity
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That’s when it hit me• The Vegas experience: playing the slots
and blackjack, going to the circus, magic and comedy shows, existed before computers and the Internet.• It hasn’t changed at all.• Las Vegas is "tech proof”
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What do I mean by “Tech proof”
• Those objects, activities, feelings or experiences that continue to exist • regardless of advances in technology
and science.
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2028 is 12 years from now
In a speech about “The Future”, Al Gore stated:• There is no prior period of change that
remotely resembles what humanity is about the experience.
• We have gone through revolutionary periods before. But not as powerful or as filled with peril and opportunity - as the ones beginning to unfold.
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Facts about the world in 2028• Islam will be the world's largest religion with 2.2 billion
followers• The "average” person will be a 34 year man from India• 50% of today's jobs will be replaced by artificial
intelligence• It will be possible to store the entire contents of the
Internet on DNA • Most cars will be driverless• 1 in 3 people will live beyond 100 years of age.
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And what will that world look like?
• “Borrowed” 9 of Fast Company magazine’s key predictions for the next 20 years
• and thought about what they mean for EA
• http://www.fastcompany.com/3052872/twenty-predictions-for-the-next-20-years
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Prediction 1: speed will triumph
Every industry has to be prepared for frequent iteration and redefinition and embrace change.
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Implication for EA
EA incorporate evidence based practices and knowledge – as they develop• EAPs will delivers services in novel ways through
text/chat/video-counseling• on cutting edge devices – apple watch• Include the use of evidence based apps
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Prediction 2: Malala will build
• Malala Yousafzai won the Nobel Peace Prize as a teenager
• She represents the leading edge of a cohort: young talent growing up in obscure corners of the globe.
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Implication for EA
• Huge opportunities in China, India, and Africa for EAP growth and practice.
• US EA professionals may be restricted to video counseling in your state but not the world
• Opportunity to deliver remote management consultation and services in Siberia
• Maybe even on Mars – ‘cause we are def going there in the 2030s
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Prediction 3: Digital Tools Will Unlock Opportunity
• Inequality remains rampant across the United States and around the world. • But rising mobile penetration offers
the potential to shift that dynamic.
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Implication for EA
• The clients of tomorrow will not be confined by geography • Nor will employee assistance
professionals• Return to the office model – except it
will be a virtual office enabled by the global spread of the Internet and mobile devices.
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Prediction 4: Diversity will deepen
• Our population is becoming increasingly heterogeneous.
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Implication for EA
Get ready to serve: • five generations of • multi racial, • multi ethnic • And multi gendered clients.
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Prediction 5: Professional Training Will Be Rewritten
• As our knowledge expands beyond any human ability to retain mass quantities of information,
• the EA professionals of the future will have to become data interpreters,
• tapping into Watson-like technical tools to both evaluate situations and optimize interventions.
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Implication for EA
• We will access the best tools, resources and interventions for our clients – instantly – during our meetings
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Prediction 6: for EAPs, cybersecurity Will Be Costly
• Every company is a "tech company” - because we all use technology to operate.
• We are all vulnerable to cyber disruption• whether from hackers or incompetence.
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Implication for EA
• Are your social networks HIPAA compliant? • Do you understand encryption? • Are your client records safe?• Under what circumstances and how will you
release EAP records?• You may need to hire an expert to be sure
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Prediction 7: We Will All Be Family
• The ongoing wave of technological change will only draw us into closer proximity. • It will be increasingly difficult to ignore
the troubles in other parts of the globe.
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Implication for EA
• Any terrorist attack creates anxiety everywhere in the world and may lead to a client calling EAP because they no longer feel safe.
• Pandemics like the Zika virus. • Think globally.
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Prediction 8: DNA Will Be Unstoppable
The decoding of the human genome has already launched a wave of new treatments and approaches. Inspiring as these examples are, the impact of genetic data is in its infancy.
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Implication for EA
Many mental disorders will be treated with individually targeted medication. Will the role of talk therapy change?
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Prediction 9: Human Empathy Will Be Central
• As machine learning and artificial intelligence penetrate ever more deeply into the workplace, • the one arena that will never be
usurped by technology is human-to-human communication.
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Implication for EA
EAP Core Technology: • “Consultation with, training of, and assistance to
work organization leadership”• “Use of constructive confrontation, motivation,
and short-term intervention with employee clients to address problems that affect job performance”
• relevant in 2016, still relevant in 2028
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Remember those 3 concepts?
EAP“Tech Proof”
“2028”
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Contact
Marina London, LCSW, CEAP www.iwebu.info