empathy map
DESCRIPTION
Coursera - Design Thinking - Assignment - Empathyze and defineTRANSCRIPT
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Empathy Map
Design Thinking Course
Eduardo Ozorio Nunes dos Santos
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2
Right job
High wage
Right course
Theoretical
Practical
SAY
Be happy
Be rich
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3
good student
international observer
curious
ability to overcome
Family values
DO
resilience
social consciousness
respect to histories
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4
low educational background
Too much goals
uncertainity
ideology
Different influences
THINK
economic crisis
doubts
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5
labor market unknown
good course supply
professional orientation
ability to overcome
family orientation insuficientFEEL
resilience – good!
doubts are normal
may earn money
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6
Problem statement
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7
Stakeholder:
Problem statement
17 years old male student
Good student, responsible, very good marks
Low class origin, ambicious, but risk averse
Full of goals, knows what does not like
Searchs the career
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8
Problem/need:
Problem statement
He needs a career according to his objectives and beliefs.
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9
Insight:
Problem statement
He needs to build a career frame system through which he could combine dreams (objectives), individual and professional beliefs/characteristics and market environment, compare the data, and conclude about his career.