efikasniji modeli it usluga - ibm · efikasniji modeli it usluga: ... control pane and application...
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Efikasniji modeli IT usluga:Managed Services and CloudJedna platforma-neograničene mogućnosti
Hrvoje Supić
Maks Strajher
What is a Managed Services?
MIS
DataCenter
Custom Infrastructure
Applications
All IT
Client Perception of the
Managed Services Continuum
“Help me with some
tasks”
“Monitor my servers in my DC”
“House my
servers”
“Manage my
servers”
”Manage my
apps”
“Take IT off my hands”
Staff Augmentation
SO
MIS
DataCenter
Shared Infrastructure
Applications
MIS
DataCenter
Infrastructure
MIS
DataCenter
MIS MIS
DataCenter
Shared Infrastructure
Applications
All Business Process IT
Business Process
MBPS/BTO
“Run my Process”
Managed Services Space
“Taking responsibility for daily operations of parts of the clients IT infrastructure”– Parts of infrastructure: Server, Storage, Data center, Middleware, Networking, End-user, Security, etc.
– Various delivery options (local vs. global), asset ownership (IBM vs. Client), locations (IBM vs. Client vs. 3rd party)
Value for client
Client’s risk
Increased Demand
• 2.7ZB of digital content in 2012, a 50%
increase from 2011
Increased Connection
• 700M Smartphones & tablets will ship
in 2012, a jump of 34%
CIOs are under increasing pressure to deliver transformative business value – with limited resources available
Increased Opportunity
• 60% of CIOs view cloud computing as
critical to their plans to flexibly respond to
business opportunities
Increased Risk
• 40% of Fortune 500 and popular
websites contain a vulnerability
Increased Expectations & Budgetary Constraints
68% of senior management rank technology as critical to business success
BUT . . .71% of the average IT budget is dedicated to ongoing operations
Design
Control
Security
Self-Service
Service Levels
Delivery
Infrastructure
Resources
Service Mgmt
Cost Structure
Custom Standard
Complete Shared
High Low
Low High
Custom Standard
On-Site Remote
Dedicated Shared
In-house Partner
Manual Automated
Capex Opex
Cloud: PrivateTraditional IT Cloud: Multi-tenancyManaged Services
Assumes a typical deployment
IBM can help you determine the best mix of delivery models.
Workloads Matter: Cloud adoption is driven by workloads.New workloads
made possible by
clouds…
Ready
for cloud…
May not yet
be ready
for migration…
Sensitive data
Complex processes and
transactions
Regulation sensitive
Not yet virtualized
third-party software
Highly customized
Preproduction
systems
Information
intensive
Isolated
workloads
Mature
workloads
Batch
processing
Analytics
Collaboration
Development and test
Workplace, desktop and
devices
Infrastructure
storage
Infrastructure
compute
Business processes
Industry applications
Disaster recovery
Medical imaging
Financial risk
Collaborative care
Energy management
Information
intensive
Isolated
workloads
Information
intensive
Isolated
workloads
“Help me with
some tasks”“Monitor my
infrastructure”“Host my
infrastructure”“Manage my
hardware” “Manage my apps”“Take IT off my
hands” “Run my process”
Client Need
Tra
ditio
na
l D
eliv
ery
Clo
ud
De
live
ry
IBM SmartCloud: Enterprise
• IBM SmartCloud:
Enterprise +
• Virtual Server Services
• IBM SmartCloud Desktop
• Managed Backup Cloud
• Virtual Server Recovery
SAP onIBM Smart Business Cloud: Enterprise +
SO on IBM Smart Business Cloud: Enterprise +
Process Services on IBM Smart Business Cloud: Enterprise +Tivoli Live
Project-Based
Services
Infrastructure
Hosting
Managed Services
Infrastructure
Management
Application
Management
Strategic
Outsourcing
Global
Process
Services
Remote Server
Management
IBM Strategy and Design for Cloud
SoftLayer
One size does not fit all; trade-offs will guide deployment choices. IBM can help clients determine the best mix of delivery models; traditional IT, managed services, Private Cloud and Multi-tenancy
Financial model: Tradtional IT vs. Managed services
Optimized service
administration
Infrastructure
optimizationImplementation
optimization
Standard
implementation cost
Standard operational
cost
Savings from
15 up to 25 percent1
New Operational cost
New
implementation
cost Go live
Operation, support and improvementsRoll-outImplementationDesign
Time
Co
st
Standard Infrastructure
implementation cost
Allows for
optimized
solution and
stabilized
operation with
linear and
predictable
costs for the
client
Implementation Operation
8
Business aligned
Resilient and compliant
Secure
Flexible
Operationally effective
Energy efficient
Cost effective
Managed services built to help clients reduce cost, improve service, and reduce risk
Improve Service and Quality
Minimize and mitigate risk
Reduce costs and maximize ROI
Information Protection Services
Automatic data protection for servers and
desktop/laptops
Security -enhanced, bandwidth-efficient,
network-based daily backups from virtually
anywhere
Quickly accessible file recoveries
Integrated
Service Desk
Managed
Security
Services
Managed
Disaster
Recovery
Services
Datacenter
Management
Business
Service
Management
End-user
& Mobility
Services
Application hosting
Server and Storage Management
Network Management
Back up Management
Database Management
Messaging
Voice and IP telephony support
Call Management
SLA Management
Vendor Management
Toll Free and IVR facility
Desktop Management
Handheld support
Patch Management
IT Support services
Application Performance
Middleware Availability Monitoring
and administration
Business Dash Boards
Availability and Management
Event Correlation
Application Log Management
IBM
Integrated Managed
Services Portfolio
We provide our clients with an integrated solutionIBM is the only vendor that can provide a
complete range of flexible managed
services. Our experience and credentials
make us the trusted partner of choice for
long-term management of your IT.
Our expanding portfolio is designed to deliver flexibility and choice.
Security-rich and scalable cloud-
managed services platform
Managed cloud
services
SoftLayer
• Bare metal to virtualized to address practicallyall applications
• Private or public, dedicated or shared deployment options• Robust, reliable performance and uptime for
demanding, “born-on-the-cloud” applications Cloud native
IBM SmartCloud Enterprise+
• Fully managed ITIL-compliant cloud services delivered by IBM helps drive business value, competitive advantage and peace of mind with management above the hypervisor, best-of-breed storage and backup, our Common Cloud Architecture, with SLAs1 up to 99 percent
• Runs multiple workloads, including SAP and Oracle applications, commerce, and development and testing Cloud enabled
DevOps - IBM SmartCloud Application Services
• Agile platform as a service with support for JAVA™, PHP, andmobile applications
• Suitable for a wide range of enterprise applications
1Service level agreements (SLAs)
Top 100,000 SitesBy Hosting Provider
Devices >100,000
Data centers 13
Network PoPs 17
SoftLayer, an IBM Company--A global hosting leader
SoftLayer provides a unified architectural platform with common management and programming interfaces.
– Common command and control interface across a unified architecture
– Combine bare-metal servers, public cloud instances and private cloud deployments into distributed hybrid architectures and manage from a single control pane and application programming interface (API)
– All deployed on-demand and provisioned in real-time
– Ideally suited to big data deployments, high input and output (I/O) and latency-sensitive apps
Common user interface and API
Web Mobile API
Bare metal servers Visual server instances Private clouds
x86 Data Center Pod x86 Data Center Pod x86 Data Center Pod
Unique triple-network architecture allows seamless communication across distributed environments
Infrastructure management system provides orchestration and automation
• Highly flexible architecture
• One platform for public cloud servers, private clouds, bare
metal servers
• Complete integration
• Unified systems management & API
• Technology-neutral platform
• Support for broad range of operating systems, virtualization
platforms
• Build hybrid, distributed, high-performance architectures and
manage from a single pane of glass
• Pay by the hour or the month for a truly variable IT operations
model
x86 Server
Bare Metal
Private Clouds
Virtual Servers
Public Clouds
Hybrid Clouds
?
Standardized, modular infrastructureOne platform, myriad solutions to serve a broad range of customer requirements for performance, isolation
• High-performance public network with transit from multiple tier-1 carriers
• Secure OOB management via VPN
• Private network for intra-application and inter-facility communications, access to shared services
• Native IPv6 support
• Virtual racks for integrated management
• Complete suite of network services
Triple-network architecture
• Improves customer control, reduces error, increases flexibility
• SoftLayer API provides 1,600 function calls to over 200 services
• Supports REST, SOAP & XML-RPC interfaces
• Enables full auto-scaling implementations
• Comprehensive documentation, libraries and support
Functions include:
• Automatic server deployment
• Service provisioning
• Reboots & reloads
• Ticketing
• Hardware configuration
• Software load
• DNS
• Network
• Storage
• Security scans
• Monitoring
Robust, full-featured API
• Mobile and Web-based management portals
• Purchase, provision, deploy & manage infrastructure
• Access to services, tools, automation & tutorials
• Secure access via VPN to management network
• Two-factor authentication to Web portal
Complete control
Expanding footprints and reach: extending value across the globe.
LegendsSmartCloud Enterprise and SmartCloud Enterprise+ data
centers
SmartCloud Enterprise only data center location
SoftLayer data center location
SmartCloud Enterprise+ only data center location
** SmartCloud Application Services is available in all SmartCloud Enterprise data centers
San Jose, U.S.ASeattle, U.S.A
Boulder, U.S.A
Dallas(6), U.S.A
Houston(2), U.S.A
Raleigh, U.S.AWashington, DC, U.S.A
Toronto, Canada
Ehningen,
Germany
Sao Paulo, Brazil
Montpellier, France
Amsterdam,
The Netherlands
Singapore
(Enterprise, SoftLayer)
Sydney, Australia
Tokyo,
Japan
Winterthur,
Switzerland
Barcelona, Spain
With IBM SmartCloud Services, you can …
Leverage cloud computing without compromise
Configure cloud with more flexible options for
enterprise differentiation
Accelerate adoption by leveraging virtually
unmatched skills and expertise
