October 17–19, 2013

EFFECTIVE BUSINESS COMMUNICATION:

WRITING,SPEAKING AND PRESENTING FOR RESULTS

Panel

• Tracy Daniels, SVP, Business Executive-Production Services, Bank of America

• Carla Grantham, Congressional Liaison, US Coast Guard

• Dr. LaRease Thomas, CEO - Become, LLC

Topics for Discussion

• Pre-discussion• Why we communicate• What is commnication• Communicator beware• Tips for success

Pre-Discussion

• What are your communications roadblocks, challenges, nuances, and nuisances?

• Top communcation challenge you would like to personally overcome

Why We Communicate

• To inform• To provide instruction/direction/correction• To gain buy-in• To explain• Provide comfort, support, or

encouragement

What is Communication

• Verbal• Written• Non-verbal• Others?

Communicator Beware

• Jargon• Slang• Colloquialisms• Tone, tone, tone• Communicate to your audience• Overcommunicaton• Misuse of communication type

Tips For Success

• Know your voice• Know your limits• Proofread/think before you speak• Sanity check• W.A.I.T.

Discussion