digitalizzazione: la grande opportunità per l’industria ... · security & visibility ....

Digitalizzazione: La grande opportunità per l’Industria manufatturiera Italiana

Michele Dalmazzoni - Collaboration & Industry 4.0 Sales Leader

“Change is changing; it’s changing faster than it’s ever changed before and that’s because of technology.” – Ray Davis, CEO, Umpqua Bank

Innovative Business Models & Operation Improvement

What Is Digital Transformation?

Presenter

Presentation Notes

Lets begin with the million-dollar question – What is Digital Business Transformation? Gartner defines this as “Digital business is the creation of new business designs by blurring the digital and physical worlds” To transform into a successful digital business you will need 3 critical capabilities Transform Processes and Business Models which leads to faster time to market and leaner operations Explosion of connected devices disrupts value chains paving the way for Business Model disruption. By 2020, one million new devices will go online every hour which enabling quicker automated decisions driving efficiencies to a new level Personalize Customer/Citizen experience which leads to increased customer loyalty and greater insight to predict future purchases Why so? Accenture surveyed ~13,000 consumers in 33 different countries and found that 66% i.e 2 out of every 3 consumers switched providers due to poor customer experience and by 2016 Gartner predicts that “89%i.e 9 out of every 10 companies will compete primarily on the basis of the customer experience Empower their workforce for efficiency and innovation which leads to increased productivity and better employee retention Again, why does this matter? Gallup surveyed over 1000 employees each in about 142 countries representative of 98% of the world population and found that about 87% of employees are disengaged and when companies address this dissatisfaction and bring it town to 10%, their earnings per share jumps by a whopping 50% These changes are forcing companies to become more digital when people and things interact to conduct business Source: Digital Business Definition Gartner IT Glossart - http://www.gartner.com/it-glossary/digital-business/ 18M quote Gartner G00293702, 30 Oct 2015, Forecast Alert: Internet of Things — Endpoints and Associated Services, Worldwide, 2015 “…Gartner is now projecting shipments of 6.6 billion Internet of Things (IoT) endpoints in 2020 …” Logic In 2020 devices shipped = 6600 million 365*24 hours = 6600 Devices shipped every day in 2020 = 6600/365 = 18.082 M 87% quote Gallup 2013, State of the Global Workplace: Page 7 “…Overall, among the 142 countries included in the current Gallup study, 13% of employees are engaged in their jobs, while 63% are not engaged and 24% are actively disengaged…” 1.5x quote Gallup 2013, State of the Global Workplace: Page 7 “…Organizations with an average of 9.3 engaged employees for every actively disengaged employee in 2010-2011 experienced 147% higher earnings per share (EPS) compared with their competition in 2011-2012. In contrast, those with an average of 2.6 engaged employees for every actively disengaged employee experienced 2% lower EPS compared with their competition during that same time period…” 66% quote Accenture 2013 Global Consumer Pulse Survey – Page 10 “…Globally, there is a 4 percent increase in switching due to poor customer service to 66%...” Sample size: 13168 consumers in 33 countries 89% quote Gartner Survey Finds Importance of Customer Experience is on the Rise; Marketing is on the Hook, Jake Sorofman, Laura McLellan, Sep 2014 Actual quote – “…The trend is clear: the percentage of companies competing primarily on the basis of customer experience is rising from 36% two years ago to 58% today to a whopping 89% two years from now. The implication is that customer experience has become a strategic imperative.”

Information Technology Operation Technology

ENTERPRISE TECHNOLOGY

INNOVATION AND EDUCATION

ECONOMICAL INNOVATION

STRATEGIC INFRASTRUCTURES

SMART CITIES AND PUBLIC SERVICES

Digitaliani per industry 4.0 powered by Internet4things http://www.internet4things.it/tag/digitaliani/

La via Italiana all’Industry 4.0 Customer Club

Cisco as Digitization Partner

Projects

Technology Partners &

Startup

System Integrators

Consultants & Education

Customers Community

for Best Practices Sharing

Digital Roadmap

Customer way to Digital

Digital Manufacturing Journey Along a Digital Roadmap

Plant partially connected:

Single layer LAN

Low segmentation Low security Low Security

Proprietary silos

Digital Supply Chain Production

Logistic Suppliers

Sales Customers

Factory Network:

Open standard-based Integrated

Secure Centrally managed

1 Advanced services:

Collaboration Asset tracking

Safety Analytics

2

3

TODAY

Digital Transformation The use of technology to radically improve operations.

Presenter

Presentation Notes

Before we dig into the benefits and uses cases for digital manufacturing , let’s first take a look at what it really means and why the Internet of Things is so relevant to the digitization of factories today and what is the meaning of digital transformation: it is the use of the technology to radically improve, transform, disrupt operations and generate greater business outcomes

Piano nazionale Industria 4.0 http://www.sviluppoeconomico.gov.it/images/stories/documenti/Industria_40%20_conferenza_21_9

http://www.sviluppoeconomico.gov.it/images/stories/documenti/Industria_40 _conferenza_21_9

Connected R&D

Connected Factory

Supply Chain Security & Visibility

Connected Customer

Connected products providing innovate insights

Global, Virtual, 3D, Collaborative

Plant-floor platform providing converged connectivity

Advanced capabilities to streamline process

Visibility enabling informed and fast decision making

Security to enable traceability and confidence

Intelligent customer care through connected products

Empowered sales to reach the right customer at right time

Personalize Customer

Experiences Enable

Workforce Innovation

Manage Risk

Optimize Business

Operations

Optimize Business

Operations Manage

Risk


Experiences Enable

Workforce Innovation

Connected Assets

Insights into asset performance, usage patterns, and utilization

Improve response times by knowing the location / condition of critical assets

Manage Risk

Optimize Business

Operations


Experiences

Manufacturing Digitization Across The Value Chain

Digital Manufacturing Driving Business Outcomes

Cisco Confidential

Reduction in Defects

49%

Defect rate down from

4.9% to 2.5%

Reduced Downtime

48%

Unplanned downtime down

from 11% to 5.8%

OEE Improvement

16%

Average OEE improved

from 74% to 86%

Improved Inventory

35%

Inventory turns increased from

14 to 19

Reduction in Energy Use

18%

Annual energy cost down from

$8.4M to $6.9M

The Real Economic Value is Immense

New Product Introduction

23%

New product introduction cycle time reduced from

15 to 11

Source: SCM World/Cisco “Smart Manufacturing & the Internet of Things 2015” survey of 418 Manufacturing Business Line Executives and Plant Managers across 17 vertical industries.

“Big value opportunity. We believe Cisco can help dramatically improve margins and profitability in manufacturing.”

One Unified and Secure Converged IP Network

Open standards vs. proprietary

Smart Industry Infrastructure and Solutions

FOUNDATION: Architecture 4.0

Mobility

Factory Network

Factory Wireless

Factory Security

Smart Logistic

Factory Collaboration

Physical Safety and Security

Pervasive Computing & Data

Virtualization

Connected Machine/ Products

Analytics Business Intelligence

Plants/Machines/Robots

Industry4.0 Solutions & Scenarios

Network Architecture 4.0 • Why

• 1 single, open, standard-based, secure, scalable network • Integrates factory floor with business networks and enables real time visibility to

business applications • improved OEE, Build to Order(BTO), Increase safety, Optimize supply chain and Boost

productivity • Integrates Manufacturing Systems + Business networks • Enables real time visibility to business applications • Reduce downtime

• Why • Plant safety, availability, integrity and confidentiality, intellectual property defence, Quick crisis management and response • Production disruption within the plant, Business continuity and resilience • Threats including infected devices and malware, device spoofing, guest access, and unauthorized users • Security North-South: Who is accessing the plant network, with which rights, for remote maintenance and collaboration • Security West-East: Network segmentation to avoid spread of security attach

Security 4.0

Plant Physical

Remote Access

Open Port

Malware

Proximal

• Why • Faster Assembly Line • Enable BYOD/Mobile workforce productivity • One network for Barcode readers, VoIP and VoIP picking, Data, Video, Collaboration • Enable location based services

• Buyer • Head of Manufacturing • Head of Plant • Head of Operations

• What • Industrial Wireless + Prime, CMX, VoWLAN phones, Tags, Phones, Cameras, Wearables • GPL Technology partners: Ekahau • 3th party Consultant partner: Cefriel, Lakeside

• Case Studies • WW: Sub-Zero Wolf, Boeing, Back & Decker, Continental, Genentech, Tenaris, Ford • Italy: Marcegaglia, Inpeco, Dallara,

Mobility 4.0

Case history

• Why • Workforce Management to Improve Safety and Physical

Access Security • Locate people in case of emergency, Emergency notification,

Panic button to alert emergency response, Man Down • Avoided incident management costs and penalties • Movement of contractors and visitors

• Buyer • Head of Plant • Head of Safety & Security

• What • Industrial Wireless , Cisco CMX, VoWLAN phones, Tags, Cameras,

Prime • GPL Technology partners: Ekahau • 3th party Consultant partners: Cefriel, Eximia, Lakeside

• Case Studies • WW: TBD • Italy: Veronesi

Safety and Security 4.0 Predictive safety and security

Safety & Security 4.0

• Why • Real time Equipment and Asset visibility, location, condition • 100% asset visibility (e.g. identification, location, condition), track supplies in

transit, Inventory accuracy, locate missing tools, AGV location and control. • Production throughput increase, Improved equipment utilization, Predict

behavior, alert

Asset 4.0 Smart Logistic

Case history

• Why • 100% energy consumption visibility • Energy Management and Optimization, Reduce energy use through real-time anlaytics • Measure and visualize energy use per area of the factory (test, assembly), types of equipment (temperature, chambers,

chillers), Driving cost efficiencies and reducing environmental impact • Energy converging into an IP standard network to provide ubiquitous access to all systems and devices

Building 4.0

Research & Development New Products Introduction

Interactive Support

Streamline Processes and Decision Quality

• Cisco TelePresence • Cisco Collaboration Applications

Conference in Third Parties

Share Web Pages and Links

Presenter

Presentation Notes

Another example of enabling a digital workforce has to do with providing interactive support in the field. In the same accident, the agent can also conference in third parties such as body shop or roadside assistance. He can share web pages and links and even guide the third party to fill out the web form by sharing screens. This streamlines processes and decision quality. Results New Insurance Agents are able to “hit the street” earlier in on-boarding process SMEs or Managers can provide support virtually Accelerated claims processing with increased accuracy Enhanced customer experience Internal Only Note: - Remote Expert Mobile is not strictly part of the Workforce Experience solution; it is offered under Customer Experience. However, customers who do have Remote Expert Mobile will be able to integrate it seamlessly with WX, to increase workforce efficiency.

• Why • Workforce Management to Improve Safety and Physical Access Security • Locate and contact nearest people with specific skil • Remote expert for Maintenance • Voice commands for pickup • Real-time push notification

• Buyer • Head of Plant • Head of Safety & Security

• What • Industrial WL/SW + Prime, Collaboration Endpoint including VoWLAN phones, Spark,

Tags, Cameras • GPL Technology partners: Ekahau • 3th party Consultant partners : Eximia, Lakeside

• Case Studies • WW: Coca Cola, Ball Manufacturing • Italy: Dallara, FCA

Factory Collaboration 4.0 Real-time location-based profile-based Communication

• Why • Enables monitoring, analyzing and reporting, all on a single

platform • Support analytics for IoT environments, handles massive

volumes and high velocity of data, enabling analytics at the edge

• Buyer • Head of Manufacturing • Head of Operations

• What • Cisco CIS, UCS, Fog & Edge computing, Fog Director • GPL Technology partners: Relayr • 3th party Technology partners: IBM, Triduim

• Case Studies • WW: FPT, Benter Automotive • Italy: Lamarzocco

Fog Computing & Data Virtualization 4.0 to enable Edge Analytics

• Why • Business model shift from product to services, Machine-As-A-Service • New revenue stream thanks to new services (predictive maintenance, zero downtime,

machine runing, Data Analytics, remote support) • Time to market, Innovation, quality assurance • Real-time inventory

• Buyer • Head of Product Development, R%D • Head of Aftersales Services • Marketing

• What • Industrial ROU/FW/SW, Network management, Lora/Activity, Jasper, Fog Computing • GPL Technology partners: Relayr (IoT GW prototype, IoT Platform & Data Analytics) • 3th party Technology partners: IBM, SAP, Tridium • 3th party consultant partner: Winext, Lakeside, Eximia

• Case Studies • WW: Fanuc, Mazak • Italy: Lamarzocco, Inpeco

Connected Machine / Connected Products

Why Cisco?

End-to-end network that enables more than Just connectivity

Computing from Edge to Cloud Supports Big Data and Analytics

Centralized management of everything Security across entire platform

Built for the future and flexible growth

Validated Designs Proven and tested architectures to

reduce deployment risk, speed time to market and reduce time for PoC

One Unified Converged IP Network Open standards vs. proprietary

Reduced TCO, simplified management

Strong Ecosystem Technology Partners System Integrators

Startup

GRAZIE

digitalizzazione: la grande opportunità per l’industria ... · security & visibility ....

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