DHL eCommerce – Excellence. Simply delivered.

Enhance your distribution supply chain and your business.

Retailers rely on the DHL eCommerce Fulfi llment solution to

optimize their omnichannel commerce operations, while pro-

viding a positive customer experience. DHL eCommerce brings

together industry-leading supply chain technology with prov-

en regional order fulfi llment and delivery services—accelerat-

ing transit times, reducing costs and enhancing visibility.

Want to get your products to customers faster? Need a cost-effective way to ensure

accurate, multi-channel order delivery? DHL eCommerce Fulfi llment is your answer.

eCOMMERCE FULFILLMENT

KEY FEATURES

n Direct-to-consumer order fulfi llment

n Best-in-class WMS and OMS technology powered by

Manhattan Associates and IBM Commerce

n Fulfi llment center locations across the U.S. and worldwide

for consumer proximity

n Pre-built integrations with top e-commerce platforms

and marketplaces

n Online reporting and visibility to control costs and better

manage your business

n Industry-leading SLAs to improve the customer experience

n Scalability to grow with your business

n Pick, pack and ship, continuity/subscription

program support

n Late cut-off times for same-day shipping

n Real-time scan events for complete order visibility

n Multiple options for domestic and international

shipping and returns

Leveraging the DHL network, your business can take advan-

tage of an end-to-end supply chain solution. From freight

transportation to returns management, you can reach cus-

tomers all over the world—with solutions from one trusted

source.

DHL eCommerce – Excellence. Simply delivered.

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Top-tier technology to manage your business.

Our fulfi llment and shipping technology solutions provide

robust visibility into your inventory and orders, maximizing

the effi ciency of your distribution operations—and your

business. Our best-in-class Warehouse Management System

(WMS) and Order Management System (OMS) give you the

support you need to manage your multi-channel sales and

distribution strategies. These powerful technology solutions

are pre-integrated with the leading e-commerce platforms

and marketplaces to ensure quick and easy implementation.

Get closer to your customers.

With the worldwide network of DHL, our fulfi llment centers

are always close to your customers. These state-of-the-art fa-

cilities are strategically located near our distribution centers,

resulting in accelerated delivery with lower shipping costs,

and a consistently positive experience for your customers.

OPTIONAL SERVICES

n Gift messages and wrapping

n Kitting and assembly

n Returns management/reverse logistics

n Inserts

n Custom branded packaging

BEST-IN-CLASS TECHNOLOGIES

Warehouse Management System

n Powered by Manhattan Associates

n Automated pick, pack and shipping to improve effi ciency

and accuracy

n Manages multi-location fulfi llment strategies

n Effi cient receiving and disposition of returns

n Cycle counting eliminates the need for annual

physical counts

n Industry-leading reporting capabilities

Order Management System

n Partnership with IBM Commerce

n Offers a single view of supply and demand across your

order channels

n Inventory management and visibility across multiple

locations

n Tracking and visibility across multiple channels and

marketplaces

n Order management to support multi-channel sales strategies

Our Customer Fulfi llment Portal provides visibility across multiple order channels, marketplaces and fulfi llment locations.

INTEGRATED E-COMMERCE SOLUTIONS

DHL eCommerce Fulfi llment can be part of a comprehensive distribution supply chain strategy leveraging the global logistics capabilities of DHL.

Channel Agnostic Platform with Fast IT Integration

Inbound Freight to Regional Fulfi llment Centers

Scalable eCommerce Fulfi llment Solutions with Simple Pricing

Multiple Shipping Options Integrated with DHL Network

Convenient Return Solutions Improve Shopping Experience

If you are interested in our services, contact us at

800-805-9306 or online at dhl-usa.com/ecommerce.