developing workplace skills

LaSalle Computer Learning Center

Developing Workplace Skills

www.LaSalleComputer.com (813) 288-0110


# 1 – Communication

# 4 – Multi -tasking

# 3 – Information handling

# 2 – Information Technology

Top 7 Skills essential for career success

#5 – Critical Thinking

# 7 Continuouslearning

# 6 – Teamwork


How do you acquire Professional Skills?

Education (formal & informal)

On-the-job training

Life Experience(good & bad)


# 1 – Communication

Professionals need to be able to communicate clearly with management, co-worker and clients

Every job will require you to communicate with others


Workplace communication

Verbal Communication

Written Communication

Non-Verbal Communication

VerbalPresentation

Audience AwarenessCritical Listening

WrittenProfessional level

writingCritical Reading

Presentation of Data

Non-VerbalPersonal Presentation

Body Language


Always remember the 5 C’s of Communication

CLARITY

COMPLETENESS

CONSISENESS

CONCRETENESS

CORRECTNESS


Written CommunicationClear, Professional written communication is the key

▫ Remember, everything you write is considered to be “in stone”

▫ Because you can not read intention in writing, it is important to consider your tone. Don’t write in all CAPS Use professional titles rather than informal names

▫ Use your Spell Check!


Non-Verbal Communication55% of Communication is conveyed through body language▫ Non-verbal communication

includes Facial expressions Eye contact Gestures Posture Tone

▫ Be sure to smile▫ Minimize your hand gestures▫ Stand straight ▫ Dress professionally

▫ Your personal appearance is what people see first, so take pride in how you look.


#2 – Information TechnologyEvery worker needs to have at least a basic level of skill with

modern technology just to be able to functionMost companies see new technology as the means to increase

profit margins and to remain competitive in a rapidly evolving marketplace. It is important to strive to learn and keep up with

the growing trends of information and technology.


#3 – Information HandlingInformation Overload is our every day professional life….

It’s common for most professionals to “wear many hats”. It is easy to become overwhelmed.

• Make sure you have clear direction from a supervisor on what your priorities should be.

• Take notes• When given a task, repeat it back to

make sure there are no misunderstandings

• If you become overwhelmed, let your supervisor know so you can figure out together what your next step should be.

• Keep in mind, everyone has a lot to do. Take it one task at a time and you’ll be fine.


#4 – Multi-taskingMultitasking in as efficient way of completing several tasks at

once. But is multitasking really beneficial? Most employers would say YES. However, if you’re going to

multitask, you need to be organized!• Keep a notebook• Make a list of tasks• Check off each task as it is completed• Recap your day to make sure nothing

was missed

• Plan ahead• Know what needs to be done the

next day so you can make a plan of execution

• Don’t take on too much


#5 – Critical ThinkingIf you can think of a Problem….you should be able to think of a

SolutionWhat are critical thinking skills?

Reasoning

Evaluating

Problem Solving

Decision Making

Analyzing


#6 – TeamworkA group of people working together to achieve a common goal

It can be hard to achieve a cohesive team environment at work. Some ways to create a successful professional team environment are:

• The group should have a clear goal• There should be a result driven

structure• Must have competent team members• Must have unified commitment

• The group must have high standards that are understood by all

• Receive/provide support for each other• Must have principal leadership


#7 – Continuous LearningContinuous education is necessary for survival in today‘s world!

▫ Strive to take at least one training class a year

▫ If courses offer certification, try to achieve it

▫ Keep your certifications current▫ Research education outside of your

current training

As technology and society progresses, education must progress as well. ▫ Be open to training outside of your

current career▫ A well-rounded professional is always

going to be more valuable than one that is considered “cookie cutter”

▫ You should NEVER stop learning!


#5 – Critical Thinking

#6 – Teamwork

#7 – Continuous Learning

Professional Skill BuildingSo remember, every professional should have qualities in these

7 areas to be successful in the workplace.

#1 – Communication Skills

#2 – Information Technology

#3 – Information Handling

#4 – Multitasking

developing workplace skills

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