Title Date

Presenter

Welcome Workplace Skills Workshop

Purpose– Introduction to the energy workplace– Introduction to workplace skills– Insight into safety on the job

Introductions– Name– Job history– Education– Expectations from workshop

Housekeeping

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Course Overview

Work Habits of Successful Employees– First Impressions– Attendance and Absenteeism– Dependability– Professionalism– Teamwork– Cooperation– Communication– Conflict Resolution– Resolving Conflict with the Boss

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Course Overview, cont.

Safety Overview– The Importance of Safety Awareness– Occupational Safety Regulation– An Effective Workplace Safety and Health

Program– Examples of Employer Responsibilities– Employee Responsibilities– Drug-Free Lifestyle– Personal Protective Equipment (PPE)

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Course Objectives

Identify key elements of the energy industry Explain the importance of first impressions Select characteristics of a positive image Identify behavior desired in the workplace (habits

supervisors and co-workers like) Identify cooperative behaviors Engage in team building and negotiating Demonstrate effective communication with others Practice active listening Identify personal conflicts that arise in the

workplace Identify communication strengths and weaknesses

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Course Objectives, cont.

Identify safety requirements in the workplace Know the importance of compliance with standards,

regulations, and established procedures to ensure a safe and healthy work environment

Know basic regulatory requirements that promote safe and effective operations for the protection of people, data, property, and institutions

Know the roles and responsibilities of employers and employees in creating and maintaining a workplace safety culture

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Energy Careers

Get into Energy Are you ready? Current job openings Education Apprenticeships

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Work Habits-First Impressions

Research Appearance Personal Business (Cell Phones) Don’t be complacent

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Attendance and Absenteeism

On time Every day Absences cost the company money Know the company policy Keep the boss informed Work breaks Keep healthy

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Dependability

Do your job Do your share and more Take responsibility Watch other’s safety Do what you say you will

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Professionalism

Keep work area organized Judged by your tools Follow procedures Learn, read Volunteer Extra effort

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Teamwork

Everybody works together All depend on others to do their part Help when you can Ask for help when needed Listen Speak up

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Cooperation

Work together It IS your job Offer to help when available Life may not seem fair No sulking

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Case Study – Killing Time

Study the case Identify options Evaluate options What should you do? Present decision and reasoning

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Communication

Listen Put message in your own words Clarify (ask questions) Block out distractions

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Active Listening

Look the speaker in the eye Don't interrupt the speaker Don’t move around Nod your head Concentrate Repeat instructions and ask appropriate

questions when the speaker has finished

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Barriers to Listening

Bias or prejudice Language differences or accents Noise Worry, fear, or anger Lack of attention Daydreaming Distractions

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Sending Messages

Effective Verbal Messages:– Are brief, succinct, and organized– Are free of jargon– Do not create resistance in the listener– Require practice/rehearsal– Don’t include accusations and sarcasm– Focus on behavior and actions needed

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Listening Assessment

Assess your listening skills Identify skills that would make you a better

listener

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Conflict Resolution

Disagreements are inevitable Misunderstanding Speak up politely, firmly Let it go Focus on behavior Focus on one topic Listen carefully Restate Don’t interrupt or get defensive Admit when you are wrong Use shared goals

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Resolving Conflict with the Boss

More preparation Practice what to say Ask to arrange a time Calm and tactful Don’t accuse or criticize or act angry or

sarcastic Describe crew or company benefits of

suggestions Accept the boss’ decision

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Communications Exercise

Teamwork Devise a system Implement Assess

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Safety Awareness

Essential to providing efficient, reliable, and safe electrical service to the public

Electrical hazards – Cause more than 300 deaths and 4,000 injuries

in the workplace each year – Ranks sixth among all causes of work-related

deaths in the United States

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Safety Regulation

Injuries increased by 20% during the 1960’s Occupational Safety and Health Act signed

December 1970 Workplace fatalities declined by 60% Rates of injuries declined by 40%

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An Effective WorkplaceSafety and Health Program

Improves employee morale and performance

Reduces employee turnover Reduces the extent of work injuries Reduces workers’ compensation costs Enhances company profitability

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Employer Responsibilities

Compliance with OSHA standards and regulations Provide training, tools, and equipment needed to work

safely Develop safety and health programs, policies, and

procedures Conduct regular work observations and analysis Keep records of all monitoring data Resolve safety and health issues Inform workers of their rights and responsibilities related to

occupational safety and health Investigate and resolve all allegations of unsafe conduct or

violations of policies and procedures Maintain confidentiality and privacy of employees Establish a company culture of safety by encouraging all

employees to be safety specialists

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Employee Responsibilities

Follow safety rules, policies, and procedures Ask questions about any rules, policies, and procedures

you do not understand Report any hazards, unsafe actions, or violations of safety

policies or procedures Help coworkers recognize unsafe actions or conditions Stop the unsafe behavior of others If instructed to perform an unsafe act, notify a supervisor

immediately Report all injuries and illnesses to your supervisor

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Grounds for Immediate Termination

Drinking alcohol or drug abuse prior to or during work Fighting, theft Willful damage to property Failure to wear required personal protective equipment (PPE) Failure to comply with tool and equipment operation policies Inappropriately altering safety guards, barriers, or guardrails Failure to follow recognized industry practices Engaging in dangerous horseplay Failure to notify the company of a hazardous situation Failure to notify the company of injuries at the time of

occurrence Deliberately providing inaccurate information in safety/incident

investigations

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Case Study – Digging a Hole

Study the case Identify options Evaluate options What should you do? Present decision and reasoning

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Drug-Free Lifestyle

Substance abuse places a major burden on the workplace

Impaired judgment and coordination lead to an increased risk of accidents and injuries

Workplace substance abuse is a serious problem, especially in environments where co-workers rely on each other for safety

Employers provide employee education It is the responsibility of all workers, to be aware

and do what they can to make the work environment safe for everyone

All employees should help co-workers get the assistance they need

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Personal Protective Equipment

Safety glasses/face shields Hard hats Safety footwear Insulating gloves Insulating sleeve covers Flame-resistant clothing Fall protection equipment Respirators Cut-resistant chaps

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Course Summary

Effective workplace behaviors– First impressions– Teamwork– Cooperation– Communication

Safety– Importance– Employer Responsibilities– Employee Responsibilities

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