design for critical situations / halogen
TRANSCRIPT
#SXC16 Open sessionDesign for critical situations
2016-11-18
#criticaldesign #SXC16
CRITICAL SITUATIONS REQUIRE A DIFFERENT TYPE OF DESIGNER.
DESIGN FOR DEMANDING, PROFESSIONAL USERS.
Most safety critical systems does not enable people to perform better, more efficient and safer operations...
...because the human aspect is missing
Problem
Despite the widespread use of human factors in the implementation of safety measures, accidents blamed on human
error still occur, sometimes with catastrophic implications.
We believe this can be avoided.
08/01/15
KEEPING THE HUMAN IN THE LOOP ON SHIP BRIDGES
Fra 1 000 besøkende til 70 000 på 6 år
02/11/15
FRA 1000 TIL 70 000 PÅ 6 ÅR
CATERING FOR MASS TOURISM TO THE NORWEGIAN WILDERNESS
TOOLS FOR THE PARAMEDIC
EMERGENCY WARD EPJ DESIGNED FOR PATIENT FLOW, NOT THE DATABASE.
SYSTEM DESIGN FOR RECENTLY ARRIVED IMMIGRANTS
08/01/15
Frequency and criticality
Mouse, pie menu& hard buttons
Mouse, touch &hard buttons
Touch &hard buttons
Time
Criticality
3D & 2D GEO
2D GEO
2D GEO
Interaction Philosophy
Prototyping
15
MTO analysis
PROBLEM:
There have been a number of controversial police killings over the last years, most notably in the US.
TASKSolve this using service design at large.
Hypothesis:
All police officers are not racists.
15 minutes of problem definition
Hypothesis:
All police officers are not racists.
15 minutes of problem solving
CRITICALITY
DESIGNING IN CONTEXT CHANGES THE PERSPECTIVE.
USERS WANT TO DO THEIR JOB, NOT OPERATE COMPUTERS.
DID WE DESIGN THE RIGHT SYSTEM?
DID WE DESIGN THE SYSTEM RIGHT?
23.09.2016
