Dell Asset Return

http://www.DellReturnCenter.com/dellhrImportant Facts• Shipping supplies should arrive 3—5 business days after the order is entered• Each order is assigned a unique OnePak number• An email is sent directly to the former employee’s personal email address and contains:– OnePak number– Shipping Label printing instructions– Contact information as it was entered by HR Operations– Summary of order– OnePak customer service contact information

• HR Operations will monitor the order until assets are returned• Responsibilities of the former employee:– Retrieve and print shipping labels– Package assets– Arrange for shipping via UPS

The following slides detail the process• Use the OnePak number to enter the Dell Return Center label creation tool• View and edit return address for your waybill• View and edit your email address to which waybills may be sent• Associate Dell service tags with the OnePak request• Determine which waybills you are ready to print• Specify if you need UPS pickup, if UPS has regularly-scheduled service at your site, or if you intend to drop off the items at a

UPS site• Print paper waybills directly from the Dell Return Center website• Email a PDF copy of one or more waybills to yourself or someone else for printing at a later time• Use Dell Return Center to track the progress of your OnePak request for shipping supplies and return transit of your assets

to Dell ARS in Texas

Use the OnePak number to enter the Dell Return Center label creation tool

View return address for your waybill

Edit return address for your waybill

Associate Dell service tags with the OnePak request

Determine which waybills you are ready to print

Specify how you wish to engage UPS for pick-up services

Print paper waybills directly from the Dell Return Center website

Email a PDF copy of one or more waybills

Track the progress of your request for packing materials and return transit of your equipment