dealing with “cave” people!
TRANSCRIPT
![Page 1: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/1.jpg)
1
Dealing With “CAVE” People!(Complaining Against Virtually Everything)
NEFLIN
By
Andrea Giggetts
Giggetts and Associates
904.742.6105
Friday, May 20, 2016
![Page 2: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/2.jpg)
2
Program Description
It goes without saying, supervisors expect employees to magically "kumbaya" with fellow colleagues even though one or more team members may constantly display a "CAVE" persona, feelings, attitudes, behavior, and temperament routinely impacting the engagement workers have with one another.
CAVE is the acronym for "Complaining Against Virtually Everything."
Since you can't escape human relations or working with challenging people, this session provides cursory understanding, tips, and valuable insights on working positively with team members who display "unique" but difficult work styles.
My goal is to assist participants in becoming consciously aware on how to creatively build rewarding relationships and professional rapport with team members or customers who may be perceived "difficult" to successfully work with.
![Page 3: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/3.jpg)
3
Destructive Termites!
• Hidden from view/Damages in the dark
• Slowly & Steadily feasts
• Telltale signs often ignored
• Erosion continues & damage occurs
• Termites’ work has reached surface
• Major repairs & expensive reconstruction necessary
• Termite Exterminators often say…
![Page 4: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/4.jpg)
4
Destructive (Human) Counterpart
• Resentment
• Barrier to growth of intimacy
• Eats away @ relationships
• Operates like collection agency
• Too Late!!!
![Page 5: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/5.jpg)
5
Why People Behave the Way They Do?
![Page 6: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/6.jpg)
6
Service Attention Deficiencies
(SAD!)
![Page 7: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/7.jpg)
7
“People Who Feel Good About
Themselves Produce Good Results!”
![Page 8: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/8.jpg)
8
“People Who Produce Good Results Feel
Good About Themselves!”
![Page 9: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/9.jpg)
9
Survey Says….WOE!!
![Page 10: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/10.jpg)
10
Placement of People!
• The Wrong Person in the Wrong Place = Regression
• The Wrong Person in the Right Place = Frustration
• The Right Person in the Wrong Place = Confusion
• The Right Person in the Right Place = Progression
• The Right People in the Right Places = Multiplication
![Page 11: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/11.jpg)
11
“PEERS”
![Page 12: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/12.jpg)
12
“Are You the Right Fit on the Bus?”
![Page 13: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/13.jpg)
13
“Shelf Life”
![Page 14: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/14.jpg)
14
How Are You Feeling About
WORK?
![Page 15: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/15.jpg)
15
How Are You Feeling About
YOU?
![Page 16: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/16.jpg)
16
How Are You Feeling About
FAMILY?
![Page 17: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/17.jpg)
17
• Burned out
• Fried
• Frazzled
• Wasted
• Wired
• Worn-out
• Overworked
• Underpaid
• Exhausted
• Worried
• Harried
• Hassled
• Bored
• Run-down
Feelings
![Page 18: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/18.jpg)
18
• Feel like “giving up”
• Hopelessness
• Depressed
“HURT PEOPLE HURT PEOPLE!”
Feelings!
![Page 19: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/19.jpg)
19
“LACK OF PASSION IS FATAL!”
![Page 20: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/20.jpg)
20
Unpacking Your Bags
![Page 21: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/21.jpg)
21
“How To Get Along with CAVES”
![Page 22: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/22.jpg)
22
“Four Work Styles”
![Page 23: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/23.jpg)
23
Communication Styles: Demander
• They tend to gravitate
in operations and
urgent services where
deadlines are critical
and the service or
product has to get out
the door by a set
time, cost, and
specifications.
• Controlling
• Persistent
• Results-oriented
• Competitive
• Efficient
• Disciplined
• Persuasive
• Serious
![Page 24: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/24.jpg)
24
Communication Styles: Analytical
• Leaving the functional
component of their
job, which they love
and taking on the
people-management
aspect which they
would rather avoid, is
a primary challenge.
• Deliberate
• Slow-paced
• Facts/Figures
• Thorough
• “Computer-like”
• Standards
• Detail-oriented
• Logical Thinker
![Page 25: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/25.jpg)
25
Communication Styles: Amicable
• These are the people
who “grease the
wheel” in getting
people to work
together.
• Dependable
• Patient
• Good listener
• Team Player
• Calming
• Empathetic
• Accommodating
![Page 26: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/26.jpg)
26
Communication Styles: Expresser
• Expressers creates a vision for organization and motivating others to follow that vision.
• Creative
• Motivational
• Idea generator
• High energy
• Dynamic
• Persuasive
• Animated
• Optimistic
• Enthusiastic
• Intuitive
• Risk taker
• Socially poised
![Page 27: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/27.jpg)
27
Styles: “High Stress Situations”
![Page 28: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/28.jpg)
28
“Survival Kit”
• Attack the problem---not the person
• Look for the good in people who frustrate you the most
• Don’t let the “crabs” get you down
• Give one more compliment or piece of praise every day
![Page 29: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/29.jpg)
29
“Survival Kit”
• Keep your attitude as
positive as possible
whatever your
circumstances
• Be resolved to be as
happy as possible for
just five minutes at a
time
![Page 30: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/30.jpg)
30
Attitude Assessment
![Page 31: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/31.jpg)
31
“Attitudinal Make-Overs”
When a convict escapes
from prison, the
authorities have a specific
strategy for recapturing
the fugitive. They know
that there is a tendency
for fugitives to go back to
previous “hangouts” and
re-connect with previous
relationships.
![Page 32: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/32.jpg)
32
Laws of High Morale!
![Page 33: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/33.jpg)
33
Creating “WOW” Factor
![Page 34: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/34.jpg)
34
“Man In The Mirror!”
![Page 35: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/35.jpg)
35
Habits You Need to Keep and Break!
![Page 36: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/36.jpg)
36
Oscar Wilde once said:
“The best way
to
appreciate YOUR
job
is to
imagine
yourself
without one!”
![Page 37: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/37.jpg)
37
“Everyone may deserve a second chance in life or love,
but that may not always apply to the OFFICE!”
![Page 38: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/38.jpg)
38
A Place for Your Thoughts…
• “Aha” Moment!
• Learned Today?
![Page 39: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/39.jpg)
39
Questions & Answers!
![Page 40: Dealing With “CAVE” People!](https://reader033.vdocuments.site/reader033/viewer/2022042221/625a2ced1de63b28164a7ed1/html5/thumbnails/40.jpg)
40
From My Heart to Yours!