david cunningham resume 1 december

David P. Cunningham5454 Tishomingo Road, Hillsboro, MO 63050314-943-1865 [email protected]

~ 21 Years of Medical/Leadership Experience U.S. Navy ~

OBJECTIVE SUMMARYHighly motivated individual/ results-oriented professional; seeking a position that will fully utilize a comprehensive background in management, administration, and leadership experience. To provide an opportunity to significantly contribute to company growth, efficiency, and profitability. Excellent organizational, communication, analytical, and supervisory skills.

Experience

Leadership Development program

Personnel Supervision Human Relations

Customer Service Expert Record Management Executive Communication Public Speaking

Interpersonal Communicator

Manager, Executive Medical Recruiting

Innovative Trainer

Strategist Team Builder Inventory

Management

Summary:- Held significant leadership positions throughout military career and as Senior Enlisted Leader advised, mentored, and led subordinates in career development.- Developed mentorship programs that resulted in high performance and morale of subordinates.- Developed teamwork and ownership of performance to personnel of upper management, peers, and subordinates. Excellent communication and mentoring skills.-Above average proficiency in Microsoft Office Suite.- Promoted leadership skills in subordinates; maintained an open door communication that benefited those who had problems. I was able to mentor and collaborate to reach positive outcomes/conclusions.- Worked exceptionally well with leadership, management, and patients in a calm and professional manner.- Currently hold a SECRET clearance – expires: 2018

EXPERIENCEClinic Manager- MultiCare Orthopedics and Sports Medicine. October 2016-Present

Coordinates, oversees, and assures the smooth operations and workflows of the clinic functions Promotes a service oriented team approach to the services and work environment of the clinic Organizes, coordinates, and delegates work, ensuring the clinic operations run in an efficient and effective manner Develops and implements procedures and protocol related to front office and back office processes. Researches and resolves issues and concerns regarding office operations, functions, and related matters Promotes and maintains effective communications among staff, providers and management Oversees staff, providing direction and guidance to the same, creating a team environment through training,

recognition/evaluation and in-service education Schedules staff and coordinates time off requests, i.e. vacation and leaves, and coordinates replacement staff as needed

with the float pool scheduler and practice manager Observes and appraises staff performance to assure competency meets unit standards Acts as a resource to the staff, resolving issues, and providing feedback as needed Assures compliance with MultiCare affirmative action goals and policies Administers MultiCare policies in accordance with their provisions and practices Develops department staff through ongoing education, on-the-job training, and evaluations Counsels staff on performance as required Participates in progressive guidance and disciplinary action as needed, assuring all matters are handled in accordance

with applicable union contracts and MMG policy and procedures Effectively recommends employees for transfers, promotions, demotions, training and termination Assumes the responsibilities of the Regional Manager in his/her absence when requested by the Administrator Collaborates with other Clinic Supervisors in the effective identification and resolution of office practice issues Communicates with the Office Redesign Committee in effective and efficient operations Oversees clinic office purchases of supplies and equipment, controlling and reducing expenses Participates in special projects in collaboration with staff, acting as project lead as needed Implements operational plans to meet strategic, financial and clinical goals

David P. Cunningham of 4


Performs research and analysis on special projects as assigned

Clinic Manager- St. Anthony’s Physician Organization, Primary Care Consultants August 2016–October 2016 Manages 17 individuals including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts

professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by St. Anthony’s Physician Organization leadership.

Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.

Visible and present daily rounding for facilitation of patient flow as well as patient and provider satisfaction. Available for immediate and timely response to barriers or obstacles to daily workflows. Develop a staffing plan that meets both customer expectations and financial constraints. Create an environment where employee engagement and feedback facilitates positive change.

Interacts and collaborates regularly with physicians/providers to provide direction and oversight of effective schedules, efficient clinic work flow and patient flow, establishing and maintaining a cooperative, relationship of trust with providers.

Respond to patient complaints; analyze and determine necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns, etc.

Provides leadership to direct reports in the execution of work plans and long and short term goals. Implements site level infrastructure and changes to supporting processes and systems. Implements and completes site goals.

Monitor, measure, assess and improve site performance using patient satisfaction data, SAPO reports of budgeted vs. worked hours, RVU reports and Quality Metric reports.

Manager, Health Benefits Advisor/Medical Programs Recruiter- Senior Chief Hospital Corpsman March 2013-June 2016U.S. Navy Recruiting District St. Louis

Served as the central point of contact for 160 beneficiaries for complaints, problems, and concerns ensuring they received high quality care from local Primary Care clinics across Kentucky, Illinois, Missouri, and Kansas.

Served as Executive Liaison with beneficiaries, clinics, and insurance company to ensure all healthcare and billing needs were processed properly.

Managed/Supervised 10 Recruiters/Talent Acquisition Specialists in Illinois, Missouri, and Kansas to develop sourcing strategy for recruitment of high-quality Executive Medical Officer Candidates. Led team to #2 Medical Recruiting team in the Nation.

Conducted daily production reviews of recruiting techniques and key sourcing strategies to ensure constant flow of new highly talented Executive Medical Talent. Provided training to address any and all gaps or shortfalls in talents of the team to ensure their highest level of success.

Built relationships with executive level leadership such as local Commanding Officer, Senior Officers in Medical Recruiting Command, as well as attending regular Video Teleconference (VTC) meetings with the Admiral of Navy Recruiting.

Sought out for and cited as having “Best Practices” in Navy Medical Recruiting nationwide. Built relationships with hiring organizations to develop additional sourcing opportunities.

Clinic Manager- Senior Chief Hospital Corpsman September 2010–March 2013USS Nimitz Aircraft Carrier, Health Services Directorate

Selected as Senior Enlisted Leader/Clinic Manager for Medical and Dental clinics with full ancillary services such as: Radiology, Laboratory, Pharmacy, Operating Room, ICU, Medical Surgical, Physical Therapy, Clinical Psychology, Audiology, Biomedical Repair, Central Sterilization, Drug and Alcohol Prevention, Education and Training. Serviced 5080 Active Duty service members.

Oversaw all aspects of Leadership Development. This included training, curriculum, facilitator training, mentoring, and implementation of the program. This led to high quality Leadership Development training to 850 people during my time as the director.

Expertly led a team of 70 doctors, nurses, nursing assistants, and administrators in delivering the highest quality of care to patients we serviced. This resulted in receiving 3 consecutive “Blue H” awards for medical department excellence! Also, received 98% on Health Services Readiness Inspection which was the highest score in the carrier fleet in 5 years.

Excellent managerial skills in administrative/programmatic aspects of administrative office procedures. Responsible for clinics budget of $20 million and monitored expenditures; oversaw equipment and supply purchases over $5,000 up to $250,000. Cognizant of clinics’ life expectancy cycle of equipment and supplies, provided expert leadership/guidance in preparing spreadsheets for these details.

Analytical Thinker: Defined strategic objectives to optimize resource utilization and maximize service capability for all departments within the directorate according to the Bureau of Medicine and Surgery (BUMED) Business Plans.



Independently analyzed, investigated situations and provided problem solving techniques for diverse areas through health and dental clinics. Prepared recommendations/solutions to situations affecting management decisions and performance.

Effectively demonstrated strong leadership in preparation of enlisted evaluations. Provided mid-term and disciplinary counseling when required. Worked closely with leadership on personnel administrative/leave issues providing superb guidance and decision making solutions.

Served as Training Site Faculty/ Program Director for BLS Program. Managed 15 instructors in the certification of 5,000 Sailors and Marines.

Possess excellent team work skills in mentoring new staff and provided administrative guidance/support in office and clinical positions within the directorate as needed per staffing.

Provided expert administrative oversight in preparation of general correspondence, teaching materials, counseling, evaluations and award nominations. Prepared and submitted nominations for awards for military performance for end-of-tour and on-the-spot recognitions.

Proponent of Command Retention Team initiatives. Successfully retained/transitioned personnel to re-enlisting in the Navy, college enrollment, apprenticeship certifications, advancements, and meritorious advancements. This recognition enhanced and encouraged junior staff to exceed in education while on military duty and to prepare for additional leadership roles.

Proponent of Equal Employment Opportunity and Sexual Harassment Free work environment.

Assistant Department Head, (Manager)-Chief Hospital Corpsman September 2009–September 2010Naval Hospital Pensacola FL., Medical Surgical-Intensive Care Unit

Hand-selected to manage staff of 40 officer, enlisted, and civilian staff of high volume Medical Surgical Ward. Ensured delivery of excellent patient care to active duty, dependents, and retirees. Provided expert administrative oversight in preparation of general correspondence, teaching materials, counseling,

evaluations and award nominations. Prepared and submitted nominations for awards for military performance for end-of-tour and on-the-spot recognitions.

Attended and presented pertinent data at executive level meetings with Director of Nursing Services.

Assistant Department Head, (Manager)- Chief Hospital Corpsman July 2007–September 2009Naval Hospital Pensacola FL., Education and Training Department

Flawlessly managed all training for yearly incoming physician residents in the hospital. Expertly managed all programs and aspects of training in the hospital such as: ACLS, BLS, NRP, Resident Training

Program, Glucometer, Virtual/Online, and Operational/Pre-Deployment training. Ensured all required training was up-to-date as well as coordinating instructor availability.

Responsible for all Operational Training and Deployment Readiness for entire hospital. Coordinated 1st Annual “Operational Olympics” that was an event culminating all skills acquired from weekly operational

training. This was a station-to-station drill where teams would compete in events showcasing their skills such as ACLS, Security, Hostile Patients, Camp establishment, Medical support during combat situation

Conducted bi-annual Mass Casualty Drills for hospital

Special Assistant to Surgeon, (Office Supervisor) August 2006-July 2007U.S. Navy, Group Surgeon’s Office 2nd Marine Logistics Group, Camp Lejeune NC

Received Meritorious Promotion and hand selected to serve on Executive Level staff reporting Medical Readiness, Training needs, Equipment needs, and Budget needs, to the Commanding General.

Expertly managed all aspects of training requirements for 520 Hospital Corpsman servicing 5000 Marines deploying to combat zones such as Iraq, Afghanistan, Horn of Africa, as well as Marine Expeditionary Units.

Department Leading Petty Officer, (Office Supervisor) July 2004-August 2006U.S. Navy, Transportation Support Battalion, 2nd Marine Logistics Group, Camp Lejeune NC

Guided, developed and trained twenty-one personnel in providing proper medical care in a Marine combat unit. Conducted combat operations in Iraq, providing medical support during nightly convoys. Provided daily medical care to twelve hundred active duty Marines and civilian contractors while serving in Iraq. Conducted training with Marines on advance lifesaving techniques. Managed and coordinated equipment and operating budget of $320,000.

Recruiter/ Talent Acquisition Specialist (Region Recruitment) September 2000–July 2004U.S. Navy Recruiting District St. Louis

Guided, developed, and trained 3 personnel in full-cycle recruiting of U.S. Navy officer and enlisted candidates.



Analyze process procedures to improve team performance while developing new personnel for challenging work environment.

Developed local strategy to identify sourcing markets and evaluated recruiting plans to attain team goals. Ensure field recruiters communicate opportunity effectively with gatekeepers throughout community. Communicate and execute strategy to locate and hire diversity candidates throughout local area. Provide performance results to senior and provide input for strategy adjustments to improve market.

Other Duty Stations2nd Marine Division, Camp Lejeune NC 1997-2000 Naval Hospital Millington, Millington TN 1995-1997Combat Medical Personnel Medical Assistant-Medical Surgical Ward/ICU

Education BLS Training Site Faculty/ Program Director Chief Petty Officer Leadership Course/ Facilitator Drug and Alcohol Program Advisor Course Medical Recruiting Academy Officer Recruiting Academy Enlisted Recruiting Academy Achieve Global — Certified Sales Instructor/Facilitator

Distinguished Achievements U.S. Navy Medical Recruiting Division #2 in the Nation -2015 U.S. Navy Medical Recruiter of the Year (St. Louis) -2014 Health Services Readiness Inspection 98% -2013 U.S. Navy Blue H for Medical Department Excellence (3 Awards) 2010-2013 Notable on Joint Commission Inspection (Naval Hospital Pensacola)- 2008 Meritoriously Promoted from conducting operations in Iraq -December 2006 U.S. Navy Commendation Medal (3 Awards) U.S. Navy Achievement Medal (7 Awards) U.S. Navy Good Conduct Medal (7 Awards) U.S. Navy Meritorious Unit Commendation (3 Awards) Iraq Campaign Medal with EGA Device Fleet Marine Force Service Ribbon National Defense Service Medal (2 Awards) Global War on Terrorism Service Medal Outstanding Volunteer Service Medal Sea Service Deployment Ribbon Recruiting service ribbon (2 Awards, 21 Gold Wreaths) Expert Rifle Shot Expert Pistol Shot

Professional ReferencesDavid P. Lockard Scott A. ThrasherDirector of Primary Care, Sacred Heart Health System Master Chief, Navy Medicine Training Support CenterPensacola, Florida San Antonio, Texas850-602-1428 [email protected] [email protected]

Steven J. HurstProgram Specialist PTSD TeamVA Medical Center, Marion, Illinois618-993-5311 ext [email protected]


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david cunningham resume 1 december

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